Summit Racing Equipment Bewertungen 182

After I placed my order and received a shipping notice I discovered that the shipping address was an old address. I contacted customer service to see if the address could be updated while the item was in transit. Customer service rep said he would try but it probably couldn't be changed. So, I made arrangements at old address to hold the item when it was delivered. The next thing I know is I get a tracking update that the item was being returned to the original shipper (Summit Racing). At no point did I request the item be returned I only requested an address change if possible. So, the item was returned to Summit and after the "normal" waiting period for a refund I only get a partial refund. The difference of $27.06 from original purchase price and what was refunded. A customer service rep informed that Summit was not responsible for return shipping cost because Summit was not at fault for the item being returned. After explaining to rep about why the item was returned they said they would refund me $25. Unfortunately this was not the total difference of the original refund and the original purchase price. So, Summit is so petty they couldn't refund the additional $2.06. When I informed the customer service rep of this difference and that Summit had lost a customer I received NO REPLY! Shop somewhere else for your automotive parts needs! Summit Racing is Petty!
Update as of 10.24.23: Summit has refunded the entire amount I was charged at the time of the purchase. I will still not shop at Summit Racing anymore and would still tell anyone to look elsewhere for your automotive needs. This debacle is not worth it!

They should stop selling "special order" items (ie) drop shipping. Im done buying crap from ecommerce stores that dont physically have inventory INSTOCK, summit racing has had my money for a month for a item they claimed would be shipped 9/18 they lied and now its supposedly 9/20 it will ship, well thats today and still nothing so far. Dont suggest an item will ship by a specific date if its BACK ORDERED and you have no clue, "special order" my ass. Con artist! I leave my review here due to the fact summit racing wont post my review on their site hmm i wonder why...
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Update: having to do a chargeback because theses scumbags wont refund my money even after being told its canceled and waiting 2 weeks for this refund to hit my card. DO NOT DO BUSINESS WITH THESE SCAMMERS, YOUVE BEEN WARNED!

Purchased a Summit Racing billit HEI distributor. It lasted 3 days!
My wife is a surgical nurse at the local county hospital and after a 12-hour shift, and in 117° heat index day she was left stranded on the side of the road for 2 hours waiting for me to get to her. Once I figured out what was going on I had to go to AutoZone and buy a Duralast Gold distributor to replace the summit brand that had completely failed! I bought Summit brand thinking it was quality, hoping that it would keep my wife and her car running, we were totally let down!

Bit of a mixed bag with Summit, they do try and help and my contact with customer service has been good, even if they don't initially understand my request. I get the feeling there isnt too much technical knowledge there. But they try their best. I've had the wrong parts even though the part number is confirmed for the car.
I really don't understand why I have to 'call' to place some orders especially as I'm paying 100%, its not as if I don't pay until shipped.
Also they wouldnt tell me the shipping cost until they recieved the goods into the warehouse, which is utter madness when your half way around the world. I need to know.
Reading the reviews its a shame, I'm really sure Summit could be head and shoulders above the rest with just a little work.

I purchased a set of pistons on June 27, 2023, from Summit through their customer service, the order was taken politely and efficiently processed, with the correct / required piston specs included in my invoice. I promptly received my very own box of the wrong bore diameter pistons this morning. This will cause the machine shop to push my work back and further delay finishing my work. Attention to detail is essential in any competent engine work, yet sadly lacking by most vendors.

Placed an order for $130, but their website wouldn't allow me to add a company name to the delivery address.

No problem, dropped them an email explaining, but was told they can't update PayPal orders.

I further explained I'm not after the delivery address changing, just the company name adding as there are multiple businesses at the delivery address - and their website wouldn't let me add a company name.

Their reply, the same as the first time - they will not even write the company name on the parcel before it's dispatched.

They're not capable of something as simple as adding a company name to an existing delivery address (not a change of address, just adding a name!).

Now waiting for my refund, I'll go to someone that can actually help customers

They buy all their competition and then overcharge the hell out of their parts. Absolutely horrible company, I never used Summit because of how outrageous the prices are, now learning why I hope everyone avoids them like the cancer they are. Summit I hope you go bankrupt you thieves.

2 months to get headers for a Dodge Ram and now its delayed already additional 1 week at least.

3rd of April 2023 I placed and paid the order # 3975123.
5th of April 2023 the order was canceled.
6th of April 2023 the person signed the letter as Winston informed me that my bank denied to accept the return of the money and Winston has to send me the check.
I check with my bank. It informed me that there were now attempts to return the money.
6th of April 2023 I asked Winston to send proves: copies of attempts to send me money back , the tracking number of parcel with check, the date and number of check that was “sent to me”.
Winston refused to give these information.
I decided that no check was sent to me (till now 14th of April no check arrived) and insisted on return of money.
7th of April 2023 Winston informed me that on 6th of April instead of check the money were transferred to the card from which the order was paid.
I waited one week, and because I didn’t receive the money back:
13th of April 2023 asked Winston to send bank’s confirmation that on 6th of April money were paid to the card.
Winston again refused.
14th of April 2023 I sent next letter to Summit Racing with the following text:
“Now it is quite strange situation:
1. no money return, no check arrived;
2. different information concerning the return of money: or by check, or by payment to the card;
3. refusal to send confirmation that the money return took place or any attempt to return of money were made.
I believe that it is not fraud, but, unfortunately, it looks like a fraud. Maybe somebody issued the check but didn’t sent to me and cash it himself.
I kindly ask you to send me the bank’s confirmation of payment that as declared by Winston was made on 6th of April.
If I don’t receive this confirmation this week I send next week a claim to The Tallmadge Police Department concerning this situation.”
And again no confirmation of payment sent.
The money didn’t receive yet, no check arrived.
18th of April 2023 I sent the next letter to Summit Racing and tried to explain is simple as possible:
I can’t come to my bank and say “You should look for the money but I don’t have any document for the payment”.
To help you understand I can offer the following example: “In the same way I can come to Summit Racing and say that I transferred to Summit Racing $ 100, I don’t have any bank’s confirmation of payment, therefore Summit Racing should come to Summit Racing’s bank and ask where my $ 100”.
19th of April 2023 I received the answer from Summit Racing:
Hello Maxim,
If you call your bank, they should have record of it as of today.
We appreciate your business
Hayden
26th of April 2023: no money, no confirmation of payment, no check arrived.

I love summit. The customer service I’ve received was excellent, they reached out to offer a refund bc I rated a product poorly and I was unhappy with it. Their shipping is super fast and I always get my parts the next day (I live local to a hub). They have a bunch of parts too, they’re awesome.

I buy all my mustang parts for my 2013er mustang and 1966 mustang at summit racing.

I like the service. They always helpful and they have nearly all products on the market.

Greetings from gwrmany

I bought all the body parts for the 1967 Chevy C10. The parts are an absolute disaster and work without end. We spent over 100 hours adjusting the parts. Whenever possible!! Do not order Taiwan and China parts from Summit! I have asked Summit if they will accommodate me with a credit or settlement. They did zero and nothing! For me Summit is history!! There are other good auto parts dealers in the US.

I have paid thousands of dollars to Summit and the manager George, Badge number 1335 was horrible. He would not even give me 10 percent off like they did a month earlier. This was for over $500.00 dollars. Very bad management.

I irdered your BBQ on March 13th at the cost of $499.00, and was told it would be shipped out the same day ftom the Sparks, NV store ,(approx 40 miles from my home). Everyday it did not come, I called and the service agent told me it was due to weather!! Weather where???? as it has been sunny here ,(40 miles away) for the in last 4 days!!! I could have driven there and gotten it myself! You claim to be an Excellant first rate store with free delivery etc, but in this case, I find you mistaken. I am now told it will be Monday,March 20th, when we are expecting weather! Totally unacceptable and your agent said to ne " What fo you want me to do o?" Really ......???? No customer service either. Awful service!!!! Carl K.

Hello all,
I need your help, I have a 1994 f-350 4X4 7.3
I need advice on who makes the best 5 speed .
I bought one from Summit a year ago, the first one they sent me, did not have reverse. The second one they sent me had a cracked case.
They were not helpful, I worked directly with zumbrota
The third one they sent me did not have 2nd. When I tried working with Summit, they told me to send it back and they will give me my transmission once they receive theirs back so I talked to the vice president of management at zumbrota Drivetrain and they promised me that the fourth one would be tested no problems and ready to go. Like a dip s**t believed them, they sent me the fourth transmission, the one I’m on now. The case leaks, it does not have second gear. I had to pay to have it swapped out each time. I am into it approximately $11,000. Can somebody please point me in the right direction on where I could purchase a transmission that will work and that knows what they’re doing? I repeat please do not buy anything from Summit or from Zumbrota Drivetrain.

I put this product on my vehicle against what i wanted the mechanic talked me into this and said it was a great product so i bought the whole system in 2020. We finished the restore in august of 2021 with the fuel system giving us problems from the get go. had to put off working on vehicle until june of 2022, this is when i called customer support and i was told to move the ecm to a different location under the hood which we did and this did not cure the problem the mechanic said he would look into this further and call support himself this is now jan 2023 and finally was told to call summit and tell them its the ecm. So when i contacted summit all i was told was sorry no warranty i have not driven this car 70 miles and when i did it was nothing but a disaster, all they said is maybe we can get you a discount on a new one does anybody think i would spend money even if its discounted on a new one that has been nothing but trouble. I have notified my mechanic and said i will purchase a carburator and be done im out over 1500.00 that is nothing but trash. Thanks for no help.

I have ordered from summit racing for many years. Always fast parts arrival and have had a damaged part from Shipping, they had a new one delivered asap. I wish all companies were as honest and fast as summit. Thank you summit racing for all the years of great results everytime.
Thanks David Kirk

I made a large purchase on July 5, 2022 and everything came packed nicely in a large box on time. I recently opened it and found damaged headgaskets. I called Summit and Nash answered and is sending a new gasket replacement set. That's what I would call exceptional customer service! Thank you Summit and Nash!

they answer the phone and always take care of me. I have no problems with summit, I've been buying parts for a long time.

I received a damaged part after waiting 11 months for it!!!!!

Original Order Date: November 27, 2021
Order Number: #4259448

Re-order Date: April 12, 2022
Order Number: #6771368

on November 27th of 2021 I placed an order online for almost $1000.00 worth of parts that I paid for when I completed the order, which included a bunch of sheet metal parts for a 1964 Chevelle Malibu SS... included in this order was both rear quarter panels (GMK-4030-600-64L and GMK-4030-600-64R)... the driver's side arrived at the Summit Racing store located in Tallmadge Ohio around April 20th (2022), I received a card in the mail telling me I had until a certain date to come pick up the part... 2 days prior to the deadline on the card I was getting ready to go to SR to pick up the driver side rear quarter panel, but prior to leaving my house I checked online under my order status, and both rear panels had been canceled off of my order without anyone ever contacting me prior to doing this cancelation... I raced to the Tallmadge Retail Store in hopes that no one had managed to place an order on MY rear quarter panel, and luckily it was still there, and I paid for it, and at the same time I had them re-order the passenger side rear quarter panel that they had canceled off my first order from November of 2021... we'll, on 10/13/2022 I was extremely excited to finally receive another card in the mail telling me that the passenger side panel had finally arrived (11 months after I originally placed an order for it!!!) today I drove to the Tallmadge Retail Store to pick up my order, there was a Halloween event going on, so I went in and paid, then my son and I went outside to walk around and check out the cars in the parking lot... when we had finished our rounds I went back in to get my order, the box was sitting in the corner to the left of the pick-up counter, I gave my invoice to someone behind the counter and walked over to the box, he followed, I commented that the box had obviously been opened, and asked if they had checked the part to see if there was any damage, he said yes, and that it was good to go... so I said I'll trust you, let's just get it loaded up... when I got home and brought the box inside, I opened the box to check the part for any damage, and by the time I had finished looking at it, I would have to say that I was completely pissed off, not only because the pick-up clerk clearly lied to me, but because I had waited 11 months for this part and the condition it arrived to me in, was totally unacceptable, and if I didn't know any better, I would almost believe that they re-boxed the part, because the damage to the part does not fit the condition of the box it was given to me in!!! the following pictures show the damage in several places on the part, most of which I could probably repair myself, but the large dent and crease in the side of the quarter panel just behind the door opening might be a little out of my range of expertise in this situation... great job Summit Racing, thanks for screwing me over again!!!

just an FYI, new body replacement panels shouldn't arrive to the customer this beat up... especially after taking 11 months to get it to me!!!!!

complaint case filed with the BBB of Akron; case number 18233035