Summit Racing Equipment Bewertungen 182

I placed an order for an item that showed in stock on the Summit website. To ensure the order was received, I called Summit and was informed that the item would ship from the manufacturer as Summit had no stock. I then personally contacted the manufacturer and learned that only two units were left.
Concerned about the low stock, I called Summit back to expedite my order, and they confirmed it would be processed the same day. However, days went by without receiving a tracking number. When I called and chatted with Summit, they could not provide an update. Upon contacting the manufacturer again, I discovered that Summit had not placed the order.
Summit claimed they had placed the order and were waiting for tracking. They also incorrectly stated that the manufacturer could not confirm orders without Summit's internal purchase order. Three days later, I received a cancellation email from Summit.
This experience was a complete waste of time. I placed the order directly with the manufacturer and promptly received a tracking number. Summit's customer service is a joke.

Superior customer service. Extremely satisfied. Thank you!

I ordered a grommet assortment from them. I paid with a credit card and filled out the billing and ship to addresses. For some reason Summit sent the package to a 6 year old address. I suspect because I updated my account password (at their request) they used that old address. Going back and checking email receipts they had the old address in both billing and shipping. This should have at least triggered a fraud alert on their end (different billing addresses) and a phone call to verify the transaction. When I brought it to their attention via their chat channel, I was told "It does not matter what your card is linked to, people ship to other addresses all of the time. That is where you had the delivery to on the website, there is nothing we are able to do. I am sorry." I will be contacting my bank with this complaint and will be treating it as fraud since both the billing and ship to addresses are incorrect. I have no proof that they actually shipped the product. I have reordered the needed grommets from Amazon.

UPDATE. I received a call from the person that is now living in my old house. Although it will take a few days, and involve an extra 65 miles of travel, I will eventually receive my grommets from Summit. Since I will be getting product, I will not be submitting a fraud claim. However, as a 45+ year cyber security expert, I recommend very strongly to the folks at Summit that they re-examine their fraud prevention protocols. This could have gone so very sideways. Never the less, I cancelled my account with them. I can't do business with an organization that ignores basic financial security protocols.

Ordered a mechman 320 alt through this website to New Zealand

Came in 1 week before it was supposed to no issues at all great!

Outstanding. This site had a bunch of options to choose from. One of the only places I could find the Fuel Wheels center hubs. Price was reasonable and shipping was fast and well packaged. There was a slight manufacturers defect in one of the hubs, and Summit answered my email in record time and backed their manufacturer's (Fuel's) part. They sent me emails and updates on the replacement got me the part faster than I expected. Their support seems to be unmatched in my experience in the auto and aftermarket parts world; and they have a ton of options on their site. Great website, great parts options, great pricing, phenomenal service. Definitely exceeded my expectations.

I accidentally ordered the wrong size shocks for my truck. I go to return them and I see an email refunding me half the price I payed for those shocks, I was charged $365 including the shipping and handle and Tax and I only got back $260. I called and a lady told me that “It depends if the reason you are returning it, if you just want to return it because you don’t want it it’s your fault. If the item was broken or anything we would refund the money but in your situation we can’t”. I didn’t read anything in the terms forms that say anything like that, I am so disappointed in Summit Racing Equipment and I will not be shopping here again due to the terrible terms that they don’t provide and are putting into place.

I have had been waiting for a crossmember sit went back to summit while I’m waiting for it customer service couldn’t care less I’ve order 100s of parts in the past service is gone now

I ordered a carburettor from Summit. It was 'signed for' on delivery, when the house was completely empty, none of the neighbours have the name that signed for the parcel, and none of the neighbours have the parcel. Summit made me wait 30 days for a shipping claims response and have now told me that I cannot be refunded as it was signed for. Again, the house was EMPTY and I did not sign for it. So now I am out £400 and need to rebuy the part.

They are a well established and well known legitimate company. I just recieved their catalog in the mail and was suprised to see it had about as many pages as a comic book. . It appears they have branched out into all sorts of different categories with just a little bit of each in their catalog. I think they should stick to what people know them for amd expect from them not camping and bicycle racks. I know what they are trying to do and they have alot more experience than I do in that business BUT I am the all important customer and my word is the final word and way it is. Its better to specialize in automotive performance parts if thats what your company is. Having all kinds of random products but not specializing in anything wont bode well for them.

I spoke to Jayden (Jaidon?) from customer service today. Super nice and super helpful. Great experience

Ordered headers and side pipes that were recommended according to there site . One header was bent and made me deal with dougs headers to complain. Side pipes not even close to fitting . I have to pay for shipping to return and customer service was useless and dont do anything to help they are rude and give you answers that are read of the computer.
DONT ORDER FROM THESE GUYS .

I have made a return in the month of june 2023 with fedex and I have numerously called and asked what happened to my parcel as summit hasnt received my return to this month feb 2024 they are still telling me its because their in the middle of relocating do yourself a favour and send your returns direct to summit.

Their Beat A Price Guarantee is a lie. They do anything to get out of it. I have spent thousands here over the years for them to not match, or beat by a penny, an identical item from a competitor by $25.
SAME ITEM WITH SAME UPC CODE.
Wow....please go support a small business

DO NOT BUY ANYTHING NOT IN STOCK!!!!!!!
I purchased parts on Nov 13th after immediately taking the money from my account and two months waiting on the parts. I finally get told they have no expected ship date and refunded me only a portion of the money saying the remainder would be refunded in 3-5 business days. It did not take them 3-5 days to take the money from my account.

The customer service manager contacted me and resolved the issues.
Good outcome

The worst customer service I have ever received in my life. It was my first time buying from Summit racing and I would never buy from them again my order was supposed to be shipped 4 weeks ago and it kept delaying and then it was finally shipped. 2 days later, the shipment was canceled, and now it says it will be shipped in two weeks because the item is out of stock. I highly recommend not to buy from this shady website.

I ordered a 20-gallon air tank from Summit's ebay store. Part Number 9277. It was listed at an excellent price of $164 with free shipping (normally $200-$220). When it arrived at our plant it was a 3-gallon tank Part Number 9227. Since the part numbers were so close I assumed it was a mistake so I sent them this message instead of filing for a return through ebay. I didn't want to "tell on them"

"Hello, there was a small mix-up with my order. I purchased a 9277 20 Gallon Tank with a 12" Diameter and 44" length. The part I received was a 9227 3-gallon (easy mix-up) that has a 6" diameter and is 19" in length. I really need the 20-gallon for my application but I would also be willing to purchase this 9227 from you at a discount (if you do not want to go through the hassle and expense of having it shipped it back to you) since I can see us having other uses for it"

I received a response the next day. Here it is.

"Hello tntconvertingbrian,

I do apologize for the mix up! Due to the order being an eBay purchase, exchanges and replacements cannot be processed due to policy. But, what I can do instead is refund the difference between the FIP-9227 and FIP-9277 which would be: $62.40 and you can keep the part with no hassle of return.

You can then repurchase the part needed and keep the original part in your possession! Please let us know if this sounds reasonable!
Thank you,
Shawny
Summit Racing Equipment"

What she forgot to mention here is that the price of the 20-gallon tank had risen to $223 from $164!!! looks like they had listed it with the incorrect price when I bought it and instead of just honoring the advertised price or reaching out and explaining the situation they just pulled this crap. That, or a bunch of silly coincidental crap happened that makes it look like that. The only thing that gave me pause was the part number similarities. Remember in the message from Shawny above that says refunds and returns from ebay purchases are not part of Summit's policy? BS. Well, ebay disagrees. Here is my next message.

"So I have to buy a tank I don't need that you sent by mistake at full price? Plus the price of the 20-gallon tank has risen from $164 to $223?! That is absolutely unacceptable and ridiculous. I am returning the tank through eBay's return policy. Absolute garbage customer service."

So I filed the return, packaged the part, and sent it out. Got a message less than an hour later from Shawny.

"I do apologize this was not a sufficient option to you. We have accepted and processed the eBay return request. Once we receive and check in the part, we will get the full refund to your original payment method.

If you have any questions on the process, please don't hesitate to contact us.
Thank you,
Shawny
Summit Racing Equipment"

Hmm, I hear a different tune. Maybe I am being hard on Shawny here and Summit just has some INCREDIBLY unethical return/refund procedures or someone just didn't want to do right by me. People, when you or your company makes a legitimate mistake, just own it and make things right by them. Especially if the customer attempted to be gracious and understanding at first. Summit sucks I guess

I would normally leave a review under the product but this applies to both the manufacturer (TCI) and point of sale (Summit Racing Equip). I purchased a TCI Street Fighter trans for my 1967 Olds 442 that had the Mondello W31 ram air cam installed with operating range of 1400-5500 rpm. After getting both TCI and Summits recommendations for the torque converter, I ordered a TCI #240900. Well here I am almost four years later and about 500 miles on this set up. I have determined that the torque converter is either messed up or was incorrectly spected to me for the application. Bottom end was just plain terrible. Would seldom ever break the tires loose. I have spent thousands of dollars and several hours trying to get this resolved. As a last resort I changed the torque converter to a stock converter unit. Finally my car came alive with long burn outs and hard shifting into 2nd and drive. Summit and TCI have wasted so much of my time and money just because I believed in their recommendations.

We continuously recieved wrong parts sent over 500.00 worth of parts back using their labels for returns have tracking numbers sent in oct before 30days to return items was up in oct now dec still no credit to his bank account

I ordered 4"x45" muffler delete exhaust pipes,and received 4"x30" under the part number that was listed. OK their is a problem. I call Summitt to get this corrected. The gentleman on the phone said he would check it out. He said he would correct the problem and ordered me another set, and a return label to return the problem set of pipes. It was an issue for me to load up and head to "ups" but OK. I got to"ups" and they would not accept the boxes because they needed to be banded as well as taped. I do not have banding equipment. Also"ups" was going to charge me 2.50 to print a label from my phone plus a 2$ handling fee. Frustrated I returned home with my boxes. I called Summit customer service and he couldn't help me. He past me off to a second level manager? No help from him at all. He just made excuses trying to lay blame on me,
i hung up on him The second set of pipes arrived to be the same size. (Incorrect) again. I couldn't believe this. And the info on the web site is still incorrect. Needless to say I will Not!! Use Summitt racing for any needs in the future and had placed my order with there competitor. I understand the large amount of bad and negative reviews for Summitt Racing!!