Summit Racing Equipment Bewertungen 182

I ordered a gasket set thinking ahead but it turned out that my engine was too far gone. Decided to LS swap. Called and messaged immediately, had just shipped. Found out from Fed ex that Summit puts restrictions on shipping so they control it completely. All Summit had to do was place 1 10 second phone call and pull shipment back. Instead the customer service rep "Shawny" spent the next 2 weeks e mailing and messaging me to the tune of many hours as if it was a competition. Package roamed around Georgia for over a week, still will not cancel shipment. It arrives 1 week late and I refused the package. They had Fed Ex redeliver it the next day. Lol.All that just to get me a part i didn't need very late. Thx a bunch Summit for letting me know who not to do business with.

Always got my order on time, and returns were handled quickly with no problems!

I have ordered many items from summit racing and every item was shipped and at my home within 2 days I purchased a torque converter that did not fit between a LQ4 and a 4l80E transmission. Well I called customer service and within 15 mins they helped me get the right TC and refunded and sent the new TC out the same day without my wrong TC even close to being ready to send back. 110% customer service. 150% customer support finding the right parts thanks summit for your outstanding company

From fake shipping times, to having them hold items for multiple business days so it still arrives late despite spending over $100, to items so far out of stock they blow by their estimates by 4 months and still can't even tell you when it *might* arrive, Summit is an awful experience.

Prices may be decent, but customer service or actually getting your parts is a nightmare. Pay the extra and go somewhere else.

I placed a small order with Summit Racing and didn’t realize their system still had an address from 13 years ago on file. On the checkout page, the shipping address is displayed in a much smaller font than the cart items, and I overlooked it. That part is on me.

What disappointed me was their response. I called twice and submitted a message through their website, but the only answer I received was essentially that nothing could be done. The items weren’t expensive, but the lack of willingness to help was surprising and frustrating.

Because of this experience, I won’t be ordering from Summit Racing again.

Always good service

This Company is USELESS, DO NOT ORDER ANYTHING. EVERYONE THAT I SPOKE TO ARE NOTHING BUT LIARS.

The service I got from Tonya on the order desk to Eric and customer service was very refreshing both very patient and knowledgeable. They both exceeded my expectation Tonya by working late 1/2 hour pastor shift that’s an employee of the month for sure. Eric found great solutions and problem solved all without hesitation. It’s nice to deal with a company who cares and push the customer number one thanks summit.

Its nice to see companies hiring the mentally challenged! This store is worst i have ever dealt with. If you like spending hours on the phone and returning parts this store is for you. NEVER AGINE!!!

I ordered a catalytic converter for my 1997 dodge ram and I got it pretty quick actually within 3 days time from Texas to Pennsylvania but when it arrived, I opened the box and there it was not even wrapped sitting loose in a box with a single piece of paper under it. So I pulled it out and inspected it and all it looked good until I see a massive dent in the tip of the exhaust where it connects to the manifold…I would have to pay a return fee to return this item…it could have easily been avoided simply with better packaging it’s just ridiculous I won’t be ordering from summit racing again and hopefully I can get this bend out so it will fit properly.

I made the mistake of giving my car loving husband a gift card for Christmas to Summit Racing. When he applied it to his newly created account it was applied to an existing account that was created many years ago with a long dead email account. A week later, 10+ calls to customer service and despite continual assurances it is fixed it is not. Last straw was 3 calls today issuance of a new gift card number. Once online it shows invalid. Another call to customer service and he was told they only update those once a week. Instead of a happy guy working on his car I have an extremely frustrated unhappy guy NOT working on his car. This is not ok. I will not make the mistake of trying to gift something from Summit Racing again.

Ordered a head gasket and head bolts. They have arrival was supposed to been before the snow storm. Except the head gasket got sent from Ohio to Los Angeles left Los Angeles just to go back to Los Angeles and get stuck there now I'm stuck in the middle of a snow storm with a busted car. I had no transportation to prepare for the snow storm. Had the gasket got here at the original date projected. Everything would have been fine. Now I'm going to lose everything. I will never use summit racing for anything again nor will I recommend them to anyone. They're incompetence and negligence wows me.

Ordered a grill from Summit Racing Equipment after waiting for 2 weeks when it said 2 to 4 days shipping they let me know that they placed the order with the manufacturer when I ordered it obviously they do not stock parts and just sell parts from other companies that they can order this really messed up my build had to go another route after it was too late do not recommend Summit Racing for anything they are irresponsible not worth doing business with period!!!!

I’ve always had good luck ordering from Summit. I’ve been shopping there since the dawn of the internet. Prices and good and they have multiple warehouses so shipping is quick.

I waited 15min to get ahold of someone so rule, I thought I’m talking to some kind of government agency. Good luck with your business

Ok pricing. Representatives are hard to get a hold of and rude once you do. Sending a return is a nightmare. They'll constantly send you received emails after carrier drops off. Milking your return forever. 7 days after my received product email I got another email saying same thing. Tried contacting summit to clear things up but apparently iam in wrong and am stupid. Literally days whole process whould take 10 days. 500 bucks BTW not measly return

I’ll own my part — I should’ve double-checked the fitment. But Summit Racing’s customer service is absolutely pathetic. Their website said the part fit my vehicle, yet it didn’t. I reached out immediately to see if a replacement was possible. Two days later? Crickets. No response.

When I finally did hear back, all I got was a lazy link and “you should have bought this.” That’s not support — that’s a brush-off. No explanation, no offer to help, no sense that they care whether I ever buy from them again.

If your website gives bad fitment info, the least you can do is stand behind it or at least respond to your customers. Instead, Summit Racing proved that once they’ve got your money, you’re on your own.

I’ve spent plenty with them over the years, but this was the last straw. Terrible communication, zero accountability, and a complete absence of customer service.

I bought Crossmember, that came with missing brackets for torque arm, when in the photo was showing complete set. Customer service pure joke. They said that they selling crossmembers without bracket and don't offer bracket as separate piece to buy. They refused solve the issue. After changed picture showing it without bracket in the listing. So when you buy torque arm relocation crosmember, you still can't fit torque arm. I do not recommend this company, pure scam.

UK customers be careful when selecting delivery options. The delivery option was automatically selected when i went to pay. My UK address was registered with them. It asked me where the closest airport to me was. I selected Manchester.....they delivered to Manchester airport not my home address.....a $900 order which included a $200 shipping fee has just cost me another $700 in fees from a greedy courier based at Manchester airport. Summit - you need to DELETE this option off your order system and ONLY offer home delivery - the instructions are not very clear.

I ordered an AC-Delco part from them back in June of this year, I was given a number of ship dates up until Sept 19 when they just cancelled my order without notification. I found out by checking up and saw the order was cancelled. When I called and questioned them they said it took from June to find out from their GM supplier they would not be able to fill the order.
Bottom line if you need a part and they cannot immediately provide you a tracking number within a few day shop else ware. I waited for 4 months in vain. I won't be using them again.