studioshake.co.uk Bewertungen 

My order for an i-phone case was confirmed and paid for on 1st November. I was surprised at no firm delivery date and no notice of despatch. However, it arrived safe and sound on 11th November.

I ordered an iPad case from them and 1 week later I have received no information about dispatch or processing, only an initial confirmation and the money gone from my account. Where is the order? How hard is it to send a parcel or at least keep the customer updated? My guess is I have been scammed, I'd change the review if not but time is running out. If it's scam I'll find out how to report the company somewhere.

UPDATED - Still no response after contacting them. This company is a scam. Do not buy. I will be taking action to get a refund.

I have wait for the aforementioned 5 - 7 business days for delivery (placed order on 13th August), and yet I still don't have my order. There is no change to the order status except my delivery is being processed. Sure, they have my money - it's just I'd expect my order as means of a transaction. I have emailed regarding the issue so waiting on a reply. Surely its not difficult to honour an order?

Ordered phone case nearly a month ago and no sign of it. Notified company on multiple occasions and have been told to wait to see if it arrives….no alternative options or apologies. Unsure if this is a ligit company. Would advise others to avoid just in case.

I recently purchased this screen protector and I am very happy with my purchase. It was easy to apply and has done a great job protecting my screen from scratches and cracks. The clarity of the screen is not affected at all, and the touch sensitivity is still perfect.

Excellent customer service from the point of purchase through to helping solve my problem. Nothing was too much trouble and a special mention to the Customer Service Manager.
The attention to detail and focus on correcting my mistake was definitely 'Above & Beyond'.
Refreshing to buy from a company who holds customer satisfaction with such esteem.

Returned an ipad case just under 2 weeks ago but received no refund, despite proving the item was posted to their address. They said they would investigate after I talked to them on Messenger, but have since ignored my emails and have blocked me in the chat. I see there is another review on here saying the same thing
DO NOT TRUST THIS COMPANY....

Edited on 05/07/23

Refund given after this review was posted

It should be zero stars.
I purchased a case for my iPhone 12. .
A case finally arrived for an iPhone 11.
I asked for a refund & they tried to get me to do an exchange. .
I returned the case to them for a refund & have heard NOTHING since. . They do not answer my emails. .
DON'T USE THIS COMPANY !!

I ordered a phone case for my Samsung and was very pleased to see that it had come just as advertised on the website and delivered promptly within the time allocated. Will definitely be ordering from the website again.

Unfortunately the wrong mini iPad cover was sent to me. I contacted Customer Support Services immediately and then followed the company’s returns policy. A member of the Customer Services team emailed me for further information on my mini iPad and within a couple of days a new cover was delivered. I am pleased with it - both the colour and quality. I then contacted Customer Support services about their returns policy as I had paid postage for the return. A quick reply from them said that as it was their mistake I would be refunded the cost of postage. Overall I am satisfied with their service and the product, but have only given three stars because of the initial mistake and the fact I had to ask for a refund of postage. Their returns policy needs to be clearer.

Read the Trust Pilot reviews after placing an order and was very concerned! Product arrived in 3 days and as described on the website.

Didnt receive any sort of dispatch email / tracking info hence 4 star

This company is NOT legitimate. They did not refund my money after I returned an item because it was such poor quality and you cannot reach them either online or by phone. AVOID AT ALL COSTS.

The original order never arrived. The company was excellent in rectifying this
Highly recommended

Shocking customer service - no reply to emails or messenger. Item purchased broke within the first month. No comeback whatsoever. Spend your money elsewhere snd avoid this dreadful company

Ordered an I pad cover for my husband for Christmas, it is not the right size so does not fit, there was no invoice when delivered. Email sent 29th Dec asking them to send me the invoice so I can return it, They have not replied to it, I have tried to ring but the telephone number is incorrect. Have sent a message via messenger and still not heard from them. Customer service is appalling, so I am now going to go through my bank to get the refund.

Terrible customer service, take 4 days each time you try to contact them. Order was received damaged but not opened until after Christmas as a gift. Company will not flex on ‘Strict T&Cs’. So money in the bin. Clearly no care for future business. Random PO Box in West Wickham as their ‘address’. Should’ve known dodgy as not even got a phone number.

No address or phone number on website. But Messanger icon to use. Waited for 45 minutes but no reply.
Noticed a review posted August 2022 said product had given years of use! Lost confidence in legitimacy of site.

I had a problem with a lost order but the service team were able to resolve it as quickly as they could, given the current ongoing postal strike. I successfully received my replacement order as the first one had got lost in the post.

Good communication and delivery on time. Great service