studioshake.co.uk Bewertungen 

Antwort von studioshake.co.uk

21. Juni 2026

Hi Claire,

Thank you for your feedback, and I am incredibly sorry for the frustration and stress caused by the communication delay. I completely understand how worrying it is when you're waiting for an update on your order.

Just to confirm, your original item was unfortunately lost in transit, which is why the postage refund was processed. We have since dispatched a replacement item, which our tracking shows was safely delivered to you earlier this week.

We always strive to provide a seamless experience, and we clearly fell short on our response time while trying to sort this out for you behind the scenes. We are taking this feedback on board to ensure our communication is much sharper moving forward.

Best regards,

The Customer Care Team

Antwort von studioshake.co.uk

1. Juni 2026

Hi Kasper,

we have tried to locate your replacement for the green case that was shipped and have been unable to as it seems to have been lost in transit. I have issued you a refund for this part of your order. Thank you and apologies for the delay

Antwort von studioshake.co.uk

1. Juni 2026

Hi Ani,

I have now processed a full refund in line with your direction to the original payment method.

Your refund will be received within 3-5 working days, thank you for your patience on this matter.

Antwort von studioshake.co.uk

10. Mai 2026

Dear Robyn,

I am incredibly sorry for the delay you’ve experienced with your refund and the frustration this has caused. We aim for a much smoother process, and it is clear we missed the mark in this instance.

I can confirm that your refund for order #22041 has now been fully processed. You should see the funds back in your account within the next 3–5 working days, depending on your bank's processing times.

We appreciate your patience while we coordinated with our returns department to get this resolved. Thank you for bringing this to our attention, as your feedback helps us improve our service for all customers.

Best regards,

The Customer Service Team

Antwort von studioshake.co.uk

4. Mai 2026

We sincerely apologize for the delay in your refund and the lack of communication you’ve experienced. This is certainly not the level of service we strive to provide, and we understand your frustration.

Rest assured, you will receive your refund. We have investigated your case and can confirm that your return was received; however, an administrative delay stalled the processing of your credit. I have personally escalated this issue to our finance team to ensure the funds are released immediately.

We are currently reviewing our internal ticketing system to understand why your previous emails were not captured, as we want to ensure this doesn't happen again. You should see the status of your refund update within the next 3–5 business days, depending on your bank's processing times.

Thank you for your patience while we make this right.

Antwort von studioshake.co.uk

14. Apr. 2026

Hi Natasha,

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.

Regarding the return, we can confirm that your order was delivered on 20/03/2026. As per our 14-day return policy, we require customers to initiate and complete returns within that timeframe to be eligible for a refund. Unfortunately, as this period has now passed, we are unable to process a return for these items.

Additionally, while we strive to provide accurate product features, our policy remains that we do not cover the cost of return postage. We appreciate your feedback regarding the wireless charging and will look into this with our product team to ensure all descriptions are as clear as possible for our customers.

Best regards,

The StudioShake Team

Antwort von studioshake.co.uk

11. Apr. 2026

Hi Jason,

I am incredibly sorry for this experience, as waiting over 21 days for a refund is far from the standard we aim to provide.

To ensure we can resolve this immediately, please email support@studioshake.co.uk with your order number and any tracking details from your return.

This will allow us to investigate exactly what has happened and expedite the process to ensure your funds are returned to you without further delay.

Antwort von studioshake.co.uk

11. Apr. 2026

Hi Kasper,

I am very sorry for the delay in our response and for any confusion regarding your order. While one of your iPad cases has been successfully delivered, it appears there was an issue with the delivery of the second item to your address in Denmark. According to the tracking information (UPAAH000000083419265), a delivery attempt was made on April 8th at 9:23 am, but a note was left as the addressee was not at home. The parcel is currently "Awaiting Pickup" at a local facility in København (2100). Please check for a delivery slip or contact your local postal service with your tracking number to arrange for a collection or redelivery, as the item is ready and waiting for you.