studioshake.co.uk Bewertungen 

Ordered a phone case. Money taken.. no confirmation and no case has arrived. Their web site “contact” icon is allegedly at the bottom right hand corner of the browser screen. Nothing there. Emailed my problem. No response at all but a tsunami of annoying emails about the company and founder. Chased by email. More irrelevant emails re the company but not proper comms. Utterly hopeless. Will pursue a refund through a charge back. Avoid this company.

Despite doing everything requested by StudioShake to return the defective case they are now saying I am out of time for a refund. Legally I am not. The case was not fit for purpose. I notified StudioShake of this and sent them photos. They asked me to return it tracked. They gave me the wrong postcode so the Post Office couldn’t return it. I was abroad. When I came back I searched for the correct postcode and it was returned. I paid for tracking as requested. Then StudioShake said I took too long to return it and therefore will not refund me. What can I do? What they are doing is illegal. But because the value is relatively small I cannot force a refund. My guess is they bought a load of cheap iPhone cases that do not fit and are trying to get rid of them.
I think my only option is to go to Trading Standards to see if anyone else’s has complained about StudioShake and maybe they can investigate this sharp practice. So disappointing. I liked the case a lot. Shame it wasn’t fit for purpose.

The site was easy to navigate the site and I liked all of the products, I saw very few designs I wouldn't consider purchasing, seems good quality too and reasonably priced for quality and protection.

Fabulous experience, item arrived promptly & is exquisite. Thank you!

Great quality product fits well got it on sale for a great price

You have got a very happy customer 😀

Great quality, great product, great style!

I have been trying to get a refund for weeks .however they don’t respond to your emails and there doesn’t seem to be any other way to contact them . I sent the cover back tracked Royal Mail so I know they have received it . It’s so frustrating when they have your money but won’t communicate or return it .

Here is the response to my earlier query regarding my long overdue refund received on 24th January 2026 -

Thank you for your feedback. We have reviewed your account and return history to provide you with an update on your refund.

Our records indicate that the refund of £40 was officially finalized and processed on January 25, 2026. These funds were sent back to your original payment method via our payment processor at that time.

Since the transaction was completed and the funds were deducted from our account over a month ago, we recommend checking your bank statement from late January. You should see the credit reflected there for the full amount.

We aim to provide both quality products and clear communication, and we apologize for any frustration during the return process. However, we can confirm that the financial side of this order has been fully settled on our end.

Well what a surprise NOT no refund has been received by my credit card provider!! Also the amount due by you is £40.35 not £40 and as promised in previous emails I have never received any refund confirmation from you.
This is getting beyond a joke I am fuming at the way I have been treated.
PLEASE REFUND MY MONEY!!

3 MONTHS STILL WAITING FOR REFUND 🤬🤬 DO NOT
This company should be reported for the cheap sub standard stuff it sells and it appalling and obstructive customer service!! I returned my goods completed all their requests and still waiting 3 months later for my £40 refund BE AWARE

I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up from there and it fits my mobile perfectly and looks really stylish. Will be ordering again in more colours

Wrong case sent, wrong colour and wrong size. Disappointed as its not cheap and I have to pay for return postage. I should have looked at the reviews.

Avoid this company.

I ordered an iPhone case as a Christmas gift and it took over two weeks to arrive. When it did, the quality was terrible — no better than cheap cases from Amazon or eBay. Do not be fooled by the glossy images on their website.

The returns process is painfully slow and feels deliberately obstructive. I followed their instructions exactly, yet after 10 days I had to chase them, only to be told they “hadn’t received” the return. Every response is delayed behind automated emails claiming 3–5 days — replies always arrive on the last possible day.

They will not refund you unless you provide proof of postage. It feels like a tactic to avoid refunds altogether, hoping customers lose their receipt. No receipt, no refund.

Even after sending proof of postage, they dragged things out further with a so-called “returns checking process,” then informed me it could take up to another 10 days to refund my card.

Poor quality product.
Slow delivery.
Unhelpful customer service.
Reluctant to issue refunds.

I would never buy from this company again.

Awful - a company that has all the hallmarks of being fake. I ordered a phone case with a credit card holder, which arrived quickly, but it's almost impossible to get the cards out once fully inserted. Do they not test products to make sure they're effective?! No response to emails requesting a refund, yet they deluge you with marketing buff if you subscribe.
No phone number on their website, no actual icon where you can chat online.
Avoid!

Do not use this company. They sent me the wrong item. Not only was it wrong but the quality substandard.
I tried to email to get the actual item I bought but they ignored emails.

The case for iPhone with a flat integrated credit card holder is not functional as one cannot remove the card without removing the whole case. I would not recommend this case. It was for Christmas and went past a 2 week return date so they refused to accept a return. Most companies accept returns after Christmas.

Lovely company who sorted a delivery problem once I’d raised it. Super product. Welll designed and good quality.

Try to find another supplier. Avoid at all costs. I bought an iPad cover and failed to check the company on Trustpilot. If I had done so, I would have seen the score of 2.3 -- abysmal !

It does not fit.

They have no phone number, and the so-called 'live chat' link can't be found, so no way of communicating. Fortunately, I used Amex, who have given me a refund, subject to the outcome.

Always try to use Amex it you can, their phone service and response is great.

You will see that they have replied below. I have already emailed them on the matter and returned the product. They have not even bothered to read the email, which they had yesterday, before making their reply. This response just confirms my advice = AVOID.

I still have no reply to my email and no response to sending back the defective product. My nake is Chris Skerry

This company is a FRAUD. They will give your details to others .Shame there is no 0 star option. No way to return nor refund. Avoid.

Ordered leather phone case on the Mon came on the Thur. Good quality case at a very fair price. Very happy with it