studioshake.co.uk Bewertungen 

Antwort von studioshake.co.uk

26. Okt. 2025

Thank you for taking the time to leave your feedback. We are genuinely concerned by your experience and apologize that the product you received did not meet your expectations or our standards.

We ensure the quality of all the items we sell,. We have a rigorous quality control and fulfillment process to ensure the product you see advertised is the exact item you receive.

Antwort von studioshake.co.uk

11. Juli 2025

Hi

We're truly sorry to hear that the iPhone 14 case you ordered was such a disappointment and didn't meet your expectations. It sounds like you experienced multiple issues, from the fit to the card slots, and that's definitely not the quality we aim for.

We'd appreciate the chance to look into this further and understand what went wrong. Please could you contact our customer service team with your order details? support@studioshake.co.uk Your feedback is important, and it helps us improve.

Antwort von studioshake.co.uk

29. Juni 2025

Hi John,

Thank you for your kind words, it means a lot to our business. We are happy we have customers such as yourself and lets us know we are on the right track! Take care and see you soon John!

Thank you

Carly

Antwort von studioshake.co.uk

26. Apr. 2025

Hi Leah,

It's truly disheartening to hear about the poor quality of the phone case and the lack of response from our customer service team. We sincerely apologize for the frustration and inconvenience this has caused you.

We acknowledge that your order was placed in December 2024, and we received your initial contact on March 19th, 2025, regarding the discolouration of the case. While it's possible that some discolouration can occur due to normal wear and tear and usage of the product over time, we understand your disappointment that this happened within nearly three months of use.

Unfortunately, as this timeframe falls outside of our standard warranty period, we are unable to offer a refund or replacement in this instance. We truly regret that we cannot provide a more favourable resolution.

We are taking your feedback seriously regarding both the product quality and our customer service responsiveness. We are actively working to improve our processes to ensure that our customers receive both high-quality products and timely support.

Thank you for bringing this to our attention. Your feedback is valuable as we strive to do better.

Antwort von studioshake.co.uk

31. März 2025

Hi Mirela,

We sincerely apologize for the unacceptable delay in processing your refund and for the lack of communication you've experienced. We understand how frustrating this situation must be, and we are truly sorry for the inconvenience caused.

We have now processed your refund for the returned phone case, and you should see the funds reflected in your original payment method within 3-5 business days. Please note that processing times can vary depending on your bank or payment provider.

We are also addressing the internal communication issues that led to your emails being overlooked. We are taking steps to ensure that all customer inquiries are handled promptly and efficiently in the future.

Once again, we apologize for the extended delay and any distress this has caused. We value your business and hope that this resolution demonstrates our commitment to rectifying the situation.

If you do not see the refund reflected in your account within 3-5 business days, please do not hesitate to contact us immediately by replying to this email, and we will investigate further.

Thank you for your patience and understanding.

Sincerely,

Antwort von studioshake.co.uk

24. Feb. 2025

Hi Jack,

We are truly sorry to hear about your frustrating experience and the issues you encountered with our screen protector. We understand your disappointment with the delayed email response, which unfortunately prevented you from providing the requested photographic evidence. We sincerely apologize for this lapse in our response time.

We also regret to learn that the screen protector interfered with your fingerprint recognition, leading to your phone being locked. We understand the frustration and inconvenience this caused, and we are deeply sorry that removing the protector resulted in it cracking.

To explain our refund process a bit, it's necessary for us to have either the physical item or photographic evidence to verify any reported issue. This allows us to assess the product's condition, identify potential manufacturing defects, and ensure fairness for everyone. Without this, it's difficult for us to confirm if the problem stemmed from the product itself, and it helps us prevent any fraudulent refund requests. Additionally, returned items are inspected by our quality control team to identify recurring issues and make improvements. Disposing of the item eliminates this important step. A policy requiring returns or evidence also helps prevent abuse of the refund system. Without it, claims would be hard to verify, potentially leading to financial losses and higher prices for everyone. This is a standard practice for most retailers, both online and in physical stores. Ultimately, without visual proof or the item itself, we cannot verify any claim, and therefore, we must deny the refund request.

We value your feedback and will be taking your comments regarding the fingerprint sensor compatibility and the product's durability into serious consideration. We are continuously working to improve our products and services, and your experience will help us identify areas for improvement.

We understand your recommendation to explore other options on Amazon, and we respect your decision. We once again apologize for the negative experience you had with our product and our customer service.

Antwort von studioshake.co.uk

12. Feb. 2025

Hi Fiona,

We sincerely apologize for the negative experience you've had with our customer service, and especially for the delay in receiving your refund. We understand your frustration, particularly as the replacement item arrived too late for its intended purpose.

We want to assure you that your refund has been processed and should arrive in your account within 3-5 working days. There was an unfortunate delay in our system which prevented the automatic processing of your refund after we received proof of postage. We are working to rectify this issue to prevent similar situations from occurring in the future.

We regret that our communication regarding your refund was not as prompt as it should have been. We value your business and are disappointed that we fell short of your expectations. Please accept our apologies for any inconvenience or distress this has caused. If you do not receive your refund within the stated timeframe, please don't hesitate to contact us directly so we can investigate further.

Antwort von studioshake.co.uk

28. Jan. 2025

Hi Adam,

Thank you for providing your proof of postage, I have now processed a full refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.

Antwort von studioshake.co.uk

25. Jan. 2025

Hi Anne,

A full refund in line with your direction to the original payment method has already been issued. Your refund will be received within 3-5 working days, thank you for your patience on this matter.

Antwort von studioshake.co.uk

23. Jan. 2025

Hi Jeanne,

Apologies for your experience over the busy period, I have now processed a refund in line with your direction to the original payment method. Your refund will be received within 3-5 working days, thank you for your patience on this matter.

Antwort von studioshake.co.uk

21. Jan. 2025

Hi Shirley,

I am so sorry to hear about the trouble you've had with your phone cover order. Please accept our sincerest apologies for the multiple issues you've encountered, from the initial non-delivery and incorrect replacement to the faulty product and lack of communication regarding your return and refund.

This is certainly not the level of service we aim to provide. We understand your frustration, especially given the price of the cover and the time you've invested in resolving this.

To help us investigate this further and expedite your refund, could you please provide us with the tracking number for the returned black phone cover to our email support@studioshake.co.uk. This will allow us to quickly locate the package in our warehouse and process your refund immediately.

We appreciate your patience and understanding. We are committed to resolving this for you as quickly as possible.

Antwort von studioshake.co.uk

9. Jan. 2025

Hi Neighomy,

We sincerely apologize for the extremely poor experience you've had with your recent order. We understand your frustration and want to address the issues you've raised.

We are very sorry that your order took 18 days to arrive. This is far longer than our standard delivery time, and we understand how frustrating this must have been. This delay unfortunately coincided with the extremely busy Christmas and Black Friday period, which placed unprecedented demand on our fulfillment and delivery systems.

However, while this contributed to the delay, it does not excuse the lack of communication you experienced. Not responding to your webchat and email requesting cancellation is completely unacceptable, and we are investigating why this occurred. It is certainly not our intention to ignore our customers.

We are taking steps to improve our customer service response times and ensure that all customer inquiries are handled promptly and efficiently, regardless of order volume.

We understand that this experience has been incredibly frustrating, and we sincerely apologize for the inconvenience and disappointment caused.

Regards

StudioShake

Antwort von studioshake.co.uk

20. Dez. 2024

Dear Jo,

Thank you for contacting us. We apologize for the delayed response, which was due to the high volume of inquiries during the recent Christmas and Black Friday period. We understand this may have caused inconvenience, and we appreciate your patience.

We can confirm that your exchange/replacement has been dispatched and delivered via Royal Mail (tracking number 280659007000B68473451).

We apologize again for any inconvenience this may have caused. Please let us know if you have any further questions or require additional assistance.

Sincerely,

The StudioShake Team

Antwort von studioshake.co.uk

3. Nov. 2024

Hi Alan,

We are so sorry to hear about your experience with your recent order. We understand how frustrating it can be when deliveries are delayed and when a product doesn't meet expectations.

We take customer feedback very seriously and will use your comments to improve our services. We will investigate the delay in your order and why you did not receive a response to your email. We will also review the design of our card holder cases to see how we can improve them.

We hope you will give us another chance in the future.

Sincerely,

The StudioShake Team

Antwort von studioshake.co.uk

Aktualisiert am 25. Okt. 2024

Hi David,

We're truly sorry to hear about your frustrating experience. We know how disappointing it is when an order doesn't arrive on time. Unfortunately, sometimes packages can get lost in transit, which is what seems to have happened in this case.

We've already processed a full refund to your original payment method, and you should receive a confirmation email soon. We hope this resolves the issue promptly.

Thank you for your understanding.

Hi David,

Rest assured we tried our best to fulfil your order and have issued you a full refund as requested which you will receive soon, once again apologies for the inconvenience and stress caused.