Zero communication. Case has not arrived and a partial refund for postage has been processed but no-one will reply to my email to give me a tracking number (maybe cos it doesn't exist) or refund the c... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
DREADFUL! I ordered a case on 4TH MARCH 2026 but when received it was not as hoped so returned for refund. I supplied proof of postage and they confirmed receipt. Still awaiting refund THREE MONTH... Mehr ansehen
Unternehmen hat geantwortet
Be careful with this company. The quality of the products are low and when they break there are no one responding. I’m now waiting 4 weeks after contacting them multiple times. I bought two of their i... Mehr ansehen
Unternehmen hat geantwortet
I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... Mehr ansehen
2.3
Mangelhaft
138 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fake Leather - Read the Small Print
This business is a scam - They headline their products with ‘ Premium Leather iPad Case | Luxury Protection’ - they are not leather - they are PU leather - read the small print - PU leather is a plastic. So essentially we paid £40 for a cheap and nasty mass produced iPad cover that could’ve been purchased off a market stall for a tenner. Avoid.
23. Januar 2024
Bewertung ohne vorherige Einladung
Excellent service from StudioShake.
The service I received from StudioShake from placing my order to completion was excellent.
8. Januar 2024
Bewertung ohne vorherige Einladung
Ordered a phone case on the 8th of…
Ordered a phone case on the 8th of December as a present for my partner. Did not get a confirmation email but the money got taken from my account straight away! It has STILL not arrived. I have tried to contact customer service on their online chat but get ignored each time! Really fed up and just want my money back now so I can buy one elsewhere.
Edit- ordered on the 7th of December, order number 14113
Hi, thank you for your reply. While it does say on the tracking number that it has been delivered it was never delivered to my house so I have no received the package
Hi, I have checked all possible places again and still not found it
Just checked and I haven't received an email
8. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Abi,
Please can you provide your order details and i will investigate this matter, thank you
Hi Abi,
I can confirm your order was dispatched and delivered via Royal Mail (tracking number 4F0437485000011337C2E). I have checked this with the dispatcher and they confirmed this was delivered to your address, please check the tracking. Thank you.
Hi Abi,
Can you check and confirm this item has not been delivered to a neighbour, storage in a safe place external to the address as this should have been delivered according to Royal Mail Delivery.
Please contact once you have located the package
Hi Abi,
I have sent an email with further instructions on the next steps we can take, thank you
Good products, slow delivery
I ordered a Smart Cover and pouch for a new iPad from this company because I like to support smaller companies. Prices and selection were good, however they do not appear to have adapted delivery information to account for the holiday period, so my order took longer than expected to arrive. That having been said customer service were very quick to answer my query. The goods were well packaged and are as expected.
6. Januar 2024
Bewertung ohne vorherige Einladung
Scammers? No they aren’t!
3rd Jan 2024
I revoke all I said below and apologise to Studio Shake for not trusting them. They are not a scam company. I returned their goods, as requested by them, and received a full refund for the product into my credit card account. So, if you are not satisfied with their goods, they will provide a refund when you return the product. Also, it seems I was mistaken about them advertising on Amazon. I don’t know how I went from an Amazon search to Studio Shake, but I did somehow 🤷🏻. I will leave what I first wrote below, so you can see what I’m apologising for:
Ordered iPad 10 screen cover, as the company were advertising on Amazon with pretty good pictures. The company is no longer on Amazon. I Paid £35.49 by credit card on 15/13/2023 including post/package. On 22/12/2023 I Received “it”. Not the magnetic screen cover I was expecting. Instead, I got a whole iPad 10 case made of flimsy plastic rubbish with a stuck-on junk plastic screen cover with a “deliberate” mark on the inside of the cover, which means it’s not returnable under their conditions policy. They are just a post box! The company has to be a scam. I’ve reported them to my credit card company. Amazon not interested as Studio Shake are off their website. Don’t get caught. It’s a scam!!!
22. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Brad,
Thank you for getting in touch. I am sorry to hear about your disappointment regarding your order and we couldn’t fulfil your needs please note we do not operate our business on Amazon and do not advertise on this platfrom.
Yes of course, please return the product to the address below along with the order confirmation and any feedback on our service. Once we receive the product we will be able to process a full refund provided it is in an unused condition, please retain your proof of postage so we can expediate your refund. Thank you for the feedback on the product.
Return address:
StudioShake
PO Box 191
West wickham
BR4 4DE
Please note, we have a 14-day return policy, which means you have 14 days after receiving your item to start the return process. If 14 days have passed, unfortunately we can’t offer you a refund or exchange.
Ordered on 9th December
Ordered on 9th December, emailed twice and tried the online chat but no response.
9. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Belle,
We are writing to sincerely apologize for the delay in your recent order. We understand that you depend on timely deliveries, and we deeply regret that yours has fallen behind schedule.
We know this delay may cause inconvenience, and we are committed to getting your order to you as soon as possible. To track its location and provide you with a revised delivery timeframe, we need your order number. Please reply to this review with your order number, and we will prioritize investigating its whereabouts.
Poor communication
Ordered iPad case on 8th December for Christmas, still not arrived and no confirmation of delivery or response to numerous emails.
** I would like to thank you for replying to my email and this review and confirm that the parcel arrived late this afternoon. If you could send out tracking details for deliveries, it would avoid confusion about delivery status. Understandably Royal Mail are slow at this time, but without any confirmation of dispatch, customers have no idea what is happening with their order.
Thanks again for replying
18. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Sarah,
Thank you for getting in touch, I can confirm your order was dispatched and delivered via Royal Mail (tracking number TQ244366235GB). I have checked this with the dispatcher and they confirmed this was delivered to your address please check.
Unfortunately in the same situation as…
Unfortunately in the same situation as others, ordered an iPad cover on Monday, no confirmation of dispatch and no reply to chasing email - no confidence it will arrive in time, I'd avoid.
Update 18 Dec - The goods have arrived as promised, so I have updated to 3 stars - it's only 3 because of the lack of information / tracking. I know this is unsolicited advice and I understand the pressure for small businesses, but I can't help thinking you are prioritising the wrong things - if you say in the confirmation email a further email will be sent when dispatched you really need to send that second email. You have paid for tracked delivery but if you don't share the tracking information with customers this is pointless. It might not seem as important as sending the items out but it is, as otherwise you are in danger of trashing your own business in the longer term (as you can see from the many reviews saying the same thing as I did). I really hope that helps.
15. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Matthew,
Thank you for providing us with feedback on how StudioShake can improve and do better to serve its customers. We will be taking this on board and implementing these points as soon as possible. We hope you enjoy your order and have a good Christmas and New Year.
Once again thank you for the feedback and take care from the team at StudioShake
Great value
Great value, good product as described.
Great customer service, when I queried the delivery they came back to me immediately with timescales and it was delivered on time.
15. Dezember 2023
Bewertung ohne vorherige Einladung
No confirmation or responses!
Ordered and paid for an iPad case on 9 December and got no confirmation email and have contacted on their contact me page multiple times with zero response. No idea whether gift will arrive for Christmas. Not confident due to lack of confirmation, customer service and reviews below
9. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Will,
Apologies for the delay in receiving your order, rest assured you will receive your order next week. All our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages do get delayed in transit due to unforeseen circumstances out of our control.
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages are experiencing delays in delivery. We apologize for any inconvenience this may have caused.
No update on order
I ordered a phone case nearly two weeks ago, to be a Christmas present, and I have received ZERO updates about its location and I have no option to track it.
I would sincerely like a refund so I can order the case from a better company OR some genuine reassurance or proof that it has been shipped and is en-route.
14. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Caitlin,
Thank you for getting in touch, I can confirm your order was dispatched and delivered via Royal Mail (tracking number 32062339000050C6CEB41). I have checked this with the dispatcher and they confirmed this was delivered to your address
Can you check and confirm this item has not been delivered to a neighbour, storage in a safe place external to the address.
Please follow these steps and contact once you have located the package, I look forward to hearing from you, thank you.
I have been sent the wrong phone case
I have been sent the wrong phone case. I've emailed the company and waiting for a response. Disappointed.
29. November 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Yasmin,
Thank you for getting in touch. I am sorry to hear the incorrect product was delivered and we couldn’t fulfil your order.
After investigating this matter, the incorrect phone model was selected at checkout by yourself. Please look at the original order confirmation you received please, this confirms the order was for the Samsung Galaxy S20 model.
To rectify this matter, we can provide an exchange for the correct size/model for dispatch. Please see your email for further details. Thank you
No dispatch, no communication
UPDATE: Don’t be deceived by the reply given below, that tracking number isn’t mine, it’s for a parcel delivered to someone by a different name at a different address!
Ordered 2x iPhone cases from this site one week ago and still no notification of dispatch (and not marked as dispatched on their website) wish I read all of these similar poor reviews/experiences before I ordered as I now won’t have them in time for our holiday. Again similar to others I’ve emailed but had no response. Order elsewhere!
23. November 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Lauren,
We have now tracked your order and can see this has now been delivered to yourself. We hope you're satisfied with your order and update your review to reflect you received delivery please. Thank you
Hi Lauren,
Apologies for this, we provided the incorrect tracking number we have now provided an update tracking number for your order. Rest assured you will receive your order in a few days and we hope you will update this review as a sign of good faith once you receive your order. If you require more evidence this tracking number is for your address we can provide it to your email. You will receive your order lauren, please be patient as it is a busy period. Thank you
Hi Lauren,
Rest assured you will receive your order and this was dispatched via Royal Mail (tracking number TQ214968925GB).
Apologies for the delay in receiving your order. All our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages do get delayed in transit due to unforeseen circumstances out of our control
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages are experiencing delays in delivery. We apologize for any inconvenience this may have caused
Avoid Studioshake unless you want to be scammed
Paid £4 delivery 10 days after they received the money i go back on the website and it says order confirmed. Do not go near this company with a barge pole. Scamming people
21. November 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Neil,
Thank you for getting in touch, after investigating this matter further I can confirm your order was dispatched and delivered via Royal Mail (tracking number TQ232842294GB). I have checked this with the dispatcher, and they confirmed this was delivered.
Apologies for the delay in receiving your order. I can only apologise for the inconvenience that this has caused, all our products are usually dispatched and delivered within 3-5 working days.
Unfortunately, some packages may get delayed in transit due to unforeseen circumstances out of our control
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages may be experiencing delays in delivery. We apologize for any inconvenience this may have caused
Great service
I ordered the wrong size phone case (completely my fault) and Carly responded to my email very promptly. The replacement case was sent by special delivery so that it arrived in time for my husband's birthday, which was much appreciated.
1. November 2023
Bewertung ohne vorherige Einladung
ordered an ipad child protector 5 days…
ordered an ipad child protector 5 days ago and their despatch is supposed to be 1-2 days. I have not heard anything even though I have emailed. The money has been taken straight away but no despatch of goods.
24. November 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Thank you for getting in touch, apologies for the delay in receiving your order. This was dispatched via Royal Mail (tracking number TQ231300306GB).
I can only apologise for the inconvenience that this has caused, I have contacted Royal Mail and advised this is still working its way through their shipping network due for delivery in the next few days. Please allow a bit more time for delivery as some packages do unfortunately get delayed in transit.
Please contact once you receive the package, any feedback would be greatly suited. Once again sorry for the inconvenience we look forward to hearing from you soon
Excellent customer service
Excellent service! I ordered the wrong case and contacted the company, who were extremely helpful in helping me return the case for the correct one. Would highly recommend the company. The phone case is very nice and I look forward to getting the one that is for my phone. Many thanks guys.
22. November 2023
Bewertung ohne vorherige Einladung
So far it’s very poor
So far it’s very poor. Ordered iPad cover on the 14th November. Absolutely no feedback to emails sent.
Opted against Amazon but feeling like I’ve made the wrong decision
14. November 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi John,
Thank you for getting in touch, apologies for the delay in receiving your order. I can confirm your order has been dispatched via Royal Mail.
Our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get delayed. I would ask that you kindly keep an eye out for the delivery which should be arriving end of this week, as this would allow for the maximum delivery window.
If you haven't received your order by then please contact us and we will be able to investigate this matter and track your order.
Apologies for the inconvenience this may have caused
Given wrong item and refusal to send original product I ordered.
I never complain but I’m so annoyed with the service I’ve been given. I received the wrong size screen protector for my iPhone 15 pro. Upon communicating this with Studioshake support and providing evidence of wrong size, they are just refusing to send me another one.
Very disappointed that I didn’t receive the product that I paid for and customer support was not helpful. It caused me unnecessary stress and as someone that works in customer service, if I made a mistake then I would replace and give compensation.
I literally have no reason to lie however I was made to feel like I was lying about a screen protector.
The only reason I’m giving 2 stars is because the only phone case is nice but also took 2 weeks to arrive. Won’t be buying through this company again.
14. November 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Gabrielle,
Apologies for the inconvenience this caused and working with us to resolve this matter.
To rectify this matter I have processed a replacement tempered glass with the warehouse for immediate dispatch. If you have not received the package within 3-5 working days, please contact us and we will be happy to assist.
Once again apologies for the inconvenience this has caused and thank you for working with us to resolve this matter.
I ordered an iphone case 9 days ago.
I ordered an iphone case 9 days ago.
Impossible to contact them on their 'customer service site' . No reply to emails, no phone number to ring and no reply on their website customer page despite me paying them with paypal.
Will it arrive? has it been posted? Is this a scam?
16. November 2023
Bewertung ohne vorherige Einladung
Antwort von studioshake.co.uk
Hi Antonia,
Thank you for getting in touch, apologies for the delay in receiving your order. I can confirm your order has been dispatched via Royal Mail.
Our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get delayed. I would ask that you kindly keep an eye out for the delivery which should be arriving beginning of next week, as this would allow for the maximum delivery window.
If you haven't received your order by then please contact us and we will be able to investigate this matter and track your order.
Apologies for the inconvenience this may have caused
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.