Awful retailer - avoid! Ordered a Stanley cup and still hasn’t arrived a month later… have emailed four times and still not received a reply. An absolute scam and the frauds running this company shoul... Mehr ansehen
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Das sagen Bewerter
I am starting to get concerned. I ordered a Stanley cup 26th November and aside from order confirmation email at the time I have had no further correspondence despite going way past estimated delivery... Mehr ansehen
Unternehmen hat geantwortet
Ordered a Stanley cup. Arrived 3 weeks later from China obviously a fake. Attempted to arrange return via email and phone- no reply either way. Customer service telephone mailbox full unsurprisingly.... Mehr ansehen
Delivery of the item took almost 2 weeks and when I emailed to chase this up I never got a reply. This on top of never recieving an update on shipping at point of purchase, it was a poor performance.... Mehr ansehen
1.4
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170 Bewertungen
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Order not received
Order not received.
No communication from the company. No reply to emails or attempts to reach them through their website.
4. Januar 2025
Antwort von Stroid
we have tracked your order and it was delivered to your address
Don't purchase from this website
Bought a stanley cup. Should have read reviews first. Cup arrived but not authentic. Waste of money.
5. Januar 2025
Antwort von Stroid
we have tracked your order and it was delivered to your address
Item not arrived...avoid
I ordered a bottle on 17th January and it still hasn't arrived. I received a confirmation of dispatch on 20th January but I know there's no way it would ever take that long with Royal mail so I suspect it has not been dispatched at all. The mailbox is full when I've tried calling them (no surprise!) and no reply to emails. I'd steer clear of this company.
17. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Very good experience 🤩
Was so worried after reading the reviews - however the cup came it’s a beautiful pink Stanley cup - delivery took just over a week but I’m more than satisfied- Thankyou
29. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
Thank you so much for sharing your experience! We completely understand your initial worries after reading some of the reviews, and we're absolutely delighted to hear that your beautiful pink Stanley Cup has arrived and that you're more than satisfied with it!
We appreciate you letting us know about the delivery timeframe. We are always working to improve our delivery times, and your feedback is valuable to us.
Thank you for your order and for trusting Stroid! We hope you enjoy your gorgeous new Stanley Cup!
Sincerely,
The Stroid Team
Yo I read all the reviews and got…
Yo I read all the reviews and got scared but my order came and it’s all right!!! I’m from Germany and got it from the uk within a month free shipping!!! It was super nicely packaged and I got a few updates with the weeks… Seems like the people at the company are a little busy at the moment but they pulled through!! I’m really happy :)
28. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
Yo! That's absolutely brilliant to hear! We really appreciate you taking the time to share your positive experience, especially after reading some of the other reviews. It means a lot to us that your order arrived safely in Germany within a month with free shipping and was exactly what you wanted!
We're also really pleased to know you received updates along the way and that you were happy with the packaging.
You're right, things have been a bit hectic recently, but we're working hard to ensure everyone gets their orders and has a good experience. Your understanding and positive feedback are truly appreciated and give us a real boost!
Thanks again for your order and for trusting Stroid all the way from Germany! We're super happy you're happy! :)
Best regards,
The Stroid Team
A rather long delivery time as was…
A rather long delivery time as was ordered way before Christmas . Arrived 2 days before . Also you are quite local
So should ge quick
14. Dezember 2024
Antwort von Stroid
Thank you for taking the time to leave a review. We appreciate your feedback.
We sincerely apologize for the longer than expected delivery time of your order, especially considering it was placed well before Christmas and that we are quite local to you. We understand your expectation for a quicker delivery in such circumstances.
We are currently reviewing our order processing and delivery timelines, particularly during peak periods like the lead-up to Christmas, to identify areas where we can improve efficiency and speed up delivery, especially within our local area.
We are glad that your order did arrive a couple of days before Christmas. Thank you for your patience.
Sincerely,
The Stroid Team
SCAM
SCAM: Item never arrived, no response to emails, phone number doesn’t work and unable to locate any of the individuals listed as part of the team
8. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Ordered my Stanley cup on the 2nd of…
Ordered my Stanley cup on the 2nd of January delivered to my neighbour’s door today. Not sure why my neighbour’s door instead of mine. All efforts to get in contact with them failed, they do not respond to emails, chats. No tracking number, no warning to say parcel would be delayed. The reviews on their web page are all good. God knows who was reviewing them. Please order if prepared to wait 2 weeks with no communication.
14. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
Thank you for sharing your experience. We sincerely apologize for the issues you encountered with your Stanley Cup order, including the delivery to your neighbour's door and the complete lack of communication. We understand your frustration with the delay since your order on January 2nd, the absence of a tracking number or any delivery updates, and the failure of our communication channels.
We are very sorry that your emails and chats went unanswered. This is not the level of service we aim to provide, and we are concerned to hear about the lack of transparency regarding your order. We are also looking into why your parcel was delivered to your neighbour instead of your address.
To help us understand what went wrong and to ensure this doesn't happen again, could you please provide us with your order number? You can reply directly to this message with that information.
We are actively reviewing our delivery processes and our customer communication systems to identify and address these shortcomings. Providing accurate tracking information and responding promptly to customer inquiries are crucial, and we are committed to making improvements in these areas.
Thank you for bringing these issues to our attention. We hope that despite this experience, you will see improvements in our service moving forward.
Sincerely,
The Stroid Team
Sent the wrong products
Sent the wrong products, don't answer emails or voice messages. Took over 4 weeks to deliver and I have not been able to contact the company to return the wrong products and receive a refund. I have had toget the bank involved. Stay clear.
6. Dezember 2024
Antwort von Stroid
we have tracked your order and it was delivered to your address
This company is a complete scam AVOID!
This company is a complete scam AVOID!
I ordered on 24th December, two weeks on still no order confirmation or tracking. I have reached out on live chat and via email and I do not get replies. They sent one email saying 'why do you think we are a scam?'. I replied and got no reply. I got an out of office email littered with typos. Their number 01494266124 is never picked up and they just give a message saying 'voicemail box full'. Just spoke to a very rude unprofessional member of staff who said they were shut from 23rd Dec - 2nd Jan. I said no one has received their orders, he said everyone has. This website would say otherwise. I said you have not even tried to locate my order he said I don't know who you are. Never asked. And when I said take my order number he said they were shut for the night, he is just still in the office, but the system is shut and to ring back tomorrow. I asked for his name, he would not give. Abhorred customer service.
6. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Very bad experience and even worse…
Very bad experience and even worse customer service or should I say - NO Customer service! I regret not reading reviews before ordering. Lesson learned.
6. Dezember 2024
Antwort von Stroid
we have tracked your order and it was delivered to your address
Item never dispatched or received
Item never dispatched or received. No emails following confirmation. Emailed but no reply. Company needs investigating for fraud!
Update as of the review reply. Utter rubbish. It was never received, I’d have no reason to lie as I’m £40 down. I stand by my review, the company is dodgy and needs fully investigating!
26. Oktober 2024
Antwort von Stroid
we have tracked your order and it was delivered to your address
Disappointed ☹️
I ordered a Stanley cup for my Daughter for Christmas, unfortunately it didn’t arrive on time. I contacted them numerous times with no reply so thought I had been scammed tbh. If you do order from this company be prepared to wait for delivery & bad customer service.
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Stroid
We are very sorry to hear about the disappointing experience you had with your daughter's Christmas Stanley Cup order. We understand your frustration and concern that it didn't arrive on time and that you received no response to your numerous attempts to contact us. We sincerely apologize for this lack of communication and the worry it caused, leading you to believe you had been scammed.
The fact that your order didn't arrive as expected for Christmas and that you experienced such poor communication is completely unacceptable, and we take full responsibility for this.
Not reliable …
Ordered on 6th December, reciprocated 24th December. This company has zero customer service and does not give updates on orders, you have to go to their online chat and that takes days to reply. The order arrived but I do not think I would have it yet or even at all if I hadn’t reached out to them as the tracking number they gave for their website didn’t exist when attempting to use it. The product is fine but the service is very unreliable
6. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Stroid
Here's a draft response you can use for this Trustpilot review:
Subject: Our Sincerest Apologies for the Poor Service and Lack of Updates
Dear [Reviewer Name],
Thank you for sharing your experience. We sincerely apologize for the significant delay in receiving your order (placed on December 6th and received on December 24th) and for the poor customer service you encountered.
We understand your frustration with the lack of order updates and the slow response times on our online chat. It is unacceptable that you had to chase your order and that the tracking number provided on our website was invalid. We are also very sorry for the lack of proactive communication from our end.
We are glad to hear that the product itself is fine and meets your expectations. However, we recognize that the overall experience was far from satisfactory due to the unreliable service and lack of communication.
We are actively reviewing our customer service processes, including our response times on the online chat and our order update system. We are also working to ensure that accurate tracking information is provided to our customers from the outset. Your feedback is invaluable in highlighting these critical areas where we need to make significant improvements.
Thank you for bringing these issues to our attention. We hope that with the changes we are implementing, your future interactions with Stroid will be much more positive and reliable.
Sincerely,
The Stroid Team
Scam company - take recurring payments without your knowledge
Scam company - check your bank as they set up recurring payments from your account.
I bought an air up bottle that never arrived. I contacted my bank to report the scam and they said the company is a scam company and without my consent had set up recurring payments to be taken from my account.
If you have purchased from them please check with your bank that they’re not taking money from your account.
30. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Stroid
this is not true at all, we never take money out of anyones acc and we definitely do not set up reccurring payments
Order not received
Order placed 22nd Nov - still not received on 27th Dec 😔
Slow to reply via online chat tool, was advised problem with Royal Mail & replacement being sent. Replacement also not arrived. Given all the other poor reviews, I suspect the issue is not Royal Mail related. I have now requested the order be cancelled.
22. November 2024
Antwort von Stroid
we have tracked your order and it was delivered to your address
Ordered cup on 12 th December no e mail…
Ordered cup on 12 th December no e mail to say dispatched with tracking number don’t reply to e mails phone number voicemail full. DONT PURCHASE FROM THIS COMPANY company is a scam
Never delivered show me proof you can’t
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Do not buy!!!
I received my order after 4 weeks of waiting despite the advised 5 day delivery guarantee. The phone number on the website does not exist. My emails were not replied to.
Definitely fake products - I bought a Stanley for my daughter after her real one broke - this was the only website that had the exact one my daughter wanted, as her original had discontinued in the particular colour. When compared the her real one, it was a lot lighter in weight, slightly different shape, loft was slightly different, different lid (that also leaks). My daughter is 9 and knows no difference however it’s the principle that I have paid the same price as a real Stanley to receive a fake one!
22. November 2024
Antwort von Stroid
We are deeply concerned and sincerely apologize for the unacceptable experience you have had with your recent Stanley Cup order. The four-week delivery time, the non-existent phone number, the lack of email responses, and, most seriously, your belief that you received a counterfeit product are all completely contrary to the standards we aim to uphold at Stroid.
Scam-items not sent
Bought 2 water bottles in mid November and still not received either. I have emailed twice but no response. Do not buy from here!
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
You still haven’t sent my order
You still haven’t sent my order. Bogus website and telephone please do not make same mistake as I did. Thought it was legit.
22. November 2024
Antwort von Stroid
we have tracked your order and it was delivered to your address
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