Awful retailer - avoid! Ordered a Stanley cup and still hasn’t arrived a month later… have emailed four times and still not received a reply. An absolute scam and the frauds running this company shoul... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am starting to get concerned. I ordered a Stanley cup 26th November and aside from order confirmation email at the time I have had no further correspondence despite going way past estimated delivery... Mehr ansehen
Unternehmen hat geantwortet
Ordered a Stanley cup. Arrived 3 weeks later from China obviously a fake. Attempted to arrange return via email and phone- no reply either way. Customer service telephone mailbox full unsurprisingly.... Mehr ansehen
Delivery of the item took almost 2 weeks and when I emailed to chase this up I never got a reply. This on top of never recieving an update on shipping at point of purchase, it was a poor performance.... Mehr ansehen
1.4
Ungenügend
170 Bewertungen
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
I emailed and asked for a refund due to…
I emailed and asked for a refund due to faulty goods multiple times, and I still haven’t had a reply after 3 weeks
3. Februar 2025
DO NOT order from this company
DO NOT order from this company. I ordered mid February for my daughter saying it would be here before 28th February. Now March 9th and received nothing. Tried to email getting nothing back. I wish I'd read trust pilot first. Unfortunately it is very misleading because they are all 5* reviews on the website. Obviously they've played around with that.
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Really bad
Really bad, it’s been over a month and still no product. Emailed twice, no response and tried calling no answer. I did get through to someone once who advised they will send a replacement product but still nothing, this was 2 weeks ago. But from then at risk
5. Februar 2025
awful company dont waste your money
awful company dont waste your money. fake bottles and unable to return product. awful comms - company doesnt answer
3. Februar 2025
My water bottle didn’t arrive
My water bottle didn’t arrive. I emailed, no reply. I then called the number on the website and it said that they can’t take the call. They are not based in the uk as stated on the website.
Fortunately I paid by credit card and the bank refunded me my money back.
DO NOT USE THIS COMPANY. See othe other reviews about this company.
9. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
sorry for the delay product was out of stock when you ordered
Antwort von Stroid
apologies wrong product was sent
Advertised as a Stanley cup….....
Item was advertised as a Stanley cup but clearly a fake - came from China and no logo - definitely overpriced
3. Februar 2025
Antwort von Stroid
apologies wrong product was sent
Never received the item
I purchased a light blue yeti tumbler for $40+ AU dollars and haven't received my package or any tracking updates. It has been months. No impressed
6. Dezember 2024
Antwort von Stroid
this was out of stock and we refunded your payment
FAKE COMPANY
WARNING DO NOT ORDER FROM THIS FAKE SITE. TRADING STANDARDS NEED TO INVESTIGATE THIS COMPANY
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address on March 5
WARNING!!
WARNING!!! DON'T BUY!!!!! They are selling fake Stanley cups, and the whole website, good remarks, product pictures, and contact informations, return and refund policies of Stanley cups are fraud! Already reported to police and contacted my bank, this is the only way to get my money back.
27. Februar 2025
Bewertung ohne vorherige Einladung
Fraud sight
Ordered a Stanley cup and never arrived it's a fraud sight i am currently trying to get my money back
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Drop shipping products from china
This is a clear UK based Company that are dropshipping Fake Stanley products. Stanley cups are made in the USA and not China, which is where the products are being shipped from.
Companies house are showing that it’s been struck off the register.
10. Februar 2025
Bewertung ohne vorherige Einladung
Ordered a stanley for my daughter £35
Ordered a stanley for my daughter £35! It arrived eventually but wasn’t the right colour or quality! I sent it back weeks ago and still no refund! Can’t get a response to any emails or phone calls! Such a lot of hassle, don’t buy from them!
6. Januar 2025
Stroid.co.uk sold counterfeit Stanley…
Stroid.co.uk sold counterfeit Stanley water bottle. It has Hampshire address will the phone number and email but never responded. I am extremely disappointed. Product came from China after several weeks and completely fake. I am still trying to contact them but no response at all. It’s unfair
7. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Confirmation took 10days to say item…
Confirmation took 10days to say item had been purchased! I emailed and asked about the tracking number and nothing. No email back even now 4 weeks later.
5. Januar 2025
Antwort von Stroid
we have tracked your order and it was delivered to your address
Stanley Cup Quencher H2.0 Flowstate Tumbler black
This took quite a while to be delivered and when I got it the straw just won’t stop in the place U want no matter how many times I try! Very frustrating!!!
7. Januar 2025
Antwort von Stroid
Thank you for taking the time to leave a review. We apologize that your order took longer than expected to be delivered.
We are also very sorry to hear about the frustrating issue you are experiencing with the straw not staying in the desired position. We understand how irritating that can be.
To help us understand the specific Stanley Cup model you ordered and the issue you're encountering with the straw, could you please reply to this message with your order number and, if possible, a brief description or even a photo of the straw and lid? This will help us determine if there's a common issue or if there might be a specific solution or replacement part we can offer.
We value your feedback and want to ensure you can fully enjoy your Stanley Cup. Please get in touch with your order details, and we'll do our best to assist you.
Sincerely,
The Stroid Team
Rediculas trying to contact them no way…
Rediculas trying to contact them no way or never respond
Delivery takes weeks so you left just thinking it’s not coming ended up buying elsewhere then suddenly arrives after 4weeks
7. Januar 2025
Antwort von Stroid
We are very sorry to hear about the incredibly frustrating experience you had trying to contact us and the excessively long delivery time of your order. We understand your decision to purchase elsewhere after waiting for four weeks with no communication, and we sincerely apologize for the inconvenience this caused.
The lack of response to your attempts to contact us is completely unacceptable, and we are also deeply concerned about the extremely long delivery time. This is far from the standard of service we aim to provide at Stroid.
We are actively reviewing our communication channels and our delivery processes to understand why you experienced such difficulties. We are committed to making significant improvements in these areas to ensure our customers can easily reach us and receive their orders in a timely manner.
To help us understand more about your specific order and the issues you faced, could you please reply to this message with your order number?
We value your feedback, even though it is negative, as it highlights critical areas where we need to improve urgently. Thank you for bringing this to our attention.
Sincerely,
The Stroid Team
Scam - keep well clear
Ordered a water bottle on 12th Jan and it still hasn't arrived. I have emailed several times and phoned (mailbox says it's full) but don't get a reply. I would keep well clear.
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Stroid
we have tracked your order and it was delivered to your address
Poor communication
Poor communication, delivery took 14 days, no one to contact. Poor sevice
8. Januar 2025
Antwort von Stroid
Thank you for taking the time to leave a review. We sincerely apologize for the poor communication you experienced, the 14-day delivery time, and the difficulty in contacting our team. This is certainly not the level of service we aim to provide at Stroid.
We understand your frustration with the lack of communication and the extended delivery time. We are actively reviewing our processes to identify and address the reasons for these shortcomings. Ensuring our customers can easily reach us and receive timely updates on their orders is a top priority for us.
To help us understand more about your specific experience and to see if there's anything we can do to address it further, could you please reply to this message with your order number?
We value your feedback as it helps us identify areas where we need to improve. We are committed to making the necessary changes to provide a much better experience for our customers in the future.
Sincerely,
The Stroid Team
I was slightly skeptical given other…
I was slightly skeptical given other reviews but item arrived as within 2-3 weeks and was great. Not the colour I ordered, but I was still happy with it
6. Januar 2025
Antwort von Stroid
Thank you for sharing your experience and for your honesty regarding your initial skepticism. We're very pleased to hear that your item arrived within the 2-3 week timeframe and that you were happy with the quality!
We sincerely apologize that you didn't receive the colour you originally ordered. This is certainly not the standard we aim for, and we understand that receiving the wrong item can be disappointing.
To help us understand what happened with your order and to see if there's anything we can do to rectify the colour issue for you (e.g., offer a discount on a future purchase or discuss a possible exchange if you'd prefer the correct colour), could you please reply to this message with your order number and the colour you were expecting?
We appreciate your understanding and are glad that you were still happy with the item despite this mistake. Your feedback is valuable in helping us improve our order fulfillment process to ensure greater accuracy in the future.
Thank you for your order and for choosing Stroid!
Sincerely,
The Stroid Team
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