Straightship Bewertungen 644

I live in Stoney Creek, Ontario, they send my parcels to the Mississauga station 40 minutes away then to Rivière-des-Prairies, QC 8 hours away.
I don't mind it a little late but not punted across two provinces !. What a waste of time, money, fuel and unnecessary over handling exposing it to risk and damage...incompetent.

Called the company Straightship 3 times have been told they are not concerned about my package saying delivered even though it's not shown up and take no accountability. Very angry thank God Temu refunded the money DO NOT USE STRAIGHTSHIP

They are always great! Good notification system and fast. Probably the only courier that actually knocks or rings your doorbell when they deliver.❤️

They delivered to a wrong address - showed photos of a doorway and house that aren't mine. Not helpful when I called. Wouldn't let me know where it was delivered to. When I asked to speak to a supervisor, was told there weren't any. Then they hung up on me.

Shocked that this level of service exists today. This can't be real. My package was not delivered and they marked it as though it was, and the pictures they used were from someone else's delivery. And when I call, they won't give me a manager, I hear roosters in the background, and they say it could take weeks or even months for them to sort it out. What is going on? --- UPDATE: APR 2 2025 my package was delivered! I still don't understand why they said it was delivered on MAR 28 2025, but I'm sure glad it's here. Thank you Trustpilot, maybe you notifying them with my complaint helped expedite things!

That was one of the worst expérience Ive had with costumer service. Ive called to have a follow up on my parcel tracking, because Its late since more than 8 days and I wanted to know why. The guy that answered was agressive and acted like I was bothering him. When I asked him by what is caused the delay, he said agressively: Its like that, the system says theres à delay, so you need to wait. Theres no reason. He wasnt able to tell me what was the cause, where is my parcel, or give me an approximative date of delivery. Bad service

En core une fois ils n'ont pas livrée mon colis et par 2 fois dans les dernières mois ils ont laisser le colis par terre ou les chiens les ont ramasser., aujourd'hui les chiens étaient dans leurs enclos mais ils ont trouver un autre moyen de ne pas faire leurs travail. Ils ont reçu le colis 5 fois à Chicoutimi avant de ce décidé a le charger pour livraison et finalement ils ne le livre pas. Ils ne méritent même pas une étoile. De plus leurs services à la clientèle m'a dit ,d'un ton narquois et suffisant de rappeler quand je parlerais anglais.

If I could rate a "0" I would. The level of incompetence is unbelievable. Lazy drivers who do not want to take the time to even find the address. Delivered completely to the wrong address the second time around. When you call customer service you are greeted with an almost unintelligible thick east Indian accent and they are about as helpful as a dead fish on a pile of sand.

By far the worst company i have ever seen. And the customer service people are very rude . They returned my parcel without even coming to my address. I don't even know how they are still in business.

Amazing! I live in rural Saskatchewan (not in a town) and they delivered to my door. Super-impressed and the driver was very personable. I couldn’t be happier.

Très mauvais transporteur
Je suis de Lévis mais apparemment ils sont allés livrer mon colis à Chicoutimi
Et leurs agents du service à la clientèle qui raccrochent au nez sans même t’écouter une fois qu’ils se rendent compte que tu ne parles pas anglais.
Leur adresse mail ne fonctionne pas
Le soit disant formulaire en ligne pour porter plainte quand tu essaye de l’envoyer ça e fonctionne pas.
Ils ne sont pas à recommander.
Ils doivent revoir leurs façons de travailler.

Show all my packages as delivered and some random photo of a door - NOT my door. Their website doesn't accept a contact. It says "Try again later". What a CORRUPT company!!! If your orders shipped with them, don't expect to get your packages. Don't expect to be able to send a complaint. Its almost as if its a non-existent company.

There we’re changing my dates and I haven’t got my package for 3 weeks and when u contact them they are just going to tell u we’re it is.

Garbage company. They keep saying they "attempted delivery", when they did not. Takes weeks to get from their depot 40 minutes away, and when I complained, they delivered it. took a pic of the package on a fence post, then tossed it in the driveway to get run over. Avoid them at all costs.

All I can say now been over three weeks today was the day they said by email still nothing there liars and thieves

They do not listen to instructions from the people receiving parcels. First attempt to deliver, I was home. Second attempt to deliver, I was home in the morning and afternoon waiting. Left instructions to have to driver call me, third attempt in the afternoon the second day. I guess, the driver doesn’t know how to read messages. Three attempts to deliver in two days and no parcel, no phone calls to me. Broken promises to their customers that wait in their homes for their packages.

For me, straightship has turned around in the last few months. Seller was supposed to ship canada post. They didnt, sent straightship instead. Straightship was given the incorrect address ( cant deliver to a PO box) . I called them and got them to hold for pickup. They did and I got my package in a timely fashion. I have no complaints.

Worst company in the world it needs to be demolished

I would rate zero stars. They're the worst scam delivery service. They do not deliver items they're supposed to.

Driver damaged the steps leading to my home with the tire of his van, but did not tell me they had done so. I called & was told they knew who the driver was & would investigate. I have emailed multiple times & only get form letter replies saying they will investigate. I still do not have a resolution & it is over 3 weeks since my first contact with Straightship. How long does it take to investigate when they know who the driver is?