stanstedmeetandgreetparking.co.uk Bewertungen 

Failed to give details about the location of the key, had to find my own way to their car park, been charged for drop off and collection, had to spend 4 hours at the airport as call weren't answered

NEVER NEVER again. The man was rude complaining about picking the car up 10, 15 minutes earlier then on the way back he didn't bother bringing the car back because he said they were closed on boxing day. Dispite the fact that he had all the booking details and the flight reference no he said they don't work on bank Holidays and if we wanted the car we had to pick it up from his barn. £24 pounds and an hour journey later my son managed to get the car. It took several calls to get through and once I did he was very rude.

Edit October 16: In your reply to a review on 13 September 2018, you list the same phone number that I provided. This reply was from from SMG Vehicle Storage Ltd -- 0203 370 4220

Edit 16 October : I have provided the needed documentation for Trustpilot. Thank you

Edit 16 October : I did book with this company and they claim that I didn’t. I am speaking with SMG via email. They are so shady and always try to blame the customer. They 100% have record of my stay. I provided the record number that SMG emailed me when we were going back and forth via email. I also confirmed the phone number on their website linked to this page is the same phone number I was emailed to call if I wished to review my complaint further - 0203 370 4220. It’s also the same number that they provide in some of the review replies. I have provided all of this and more to Trustpilot so my review stays up. Thank you

Edit 15 October: this is for the company SMG. It is shady and it’s hard to find exactly what their name is so I was mistaken and have updated my review. I provided all my booking info to them as requested. In the way they respond to other reviews on this site, I know it is the same company I was dealing with. The responses have similar language (using the term bullied) and name calling customers “Karen” in some of the other responses (specifically on a response made on august 23, 2023).

DO NOT USE THIS COMPANY
EDIT: This is NOT about the official Meet and Greet at Stansted Airport. The email exchange I’ve been having is with SMG Info. info@stanstedmeetandgreetparking

Their customer service is so poor and from reading through all of these negative reviews - the responses from the company are very defensive and customer blaming (and reading the positive reviews I think people are mistaking this company for the official airport meet and greet where you leave your keys in the reception office).

Also from reading the reviews, they never seem to take ownership of any issues. This was the first time I used the services, and I will avoid next time at all costs.

I booked for a 0400 drop off and I called the number provided via text and in their confirmation email at exactly 0345 (15 minutes from our scheduled arrival time). According to the notes above, 'The Airport Operation's number is available between 03.45 - 00.45.'

I called 7 times before someone answered. The 0400 time was the latest we could arrive to make our 0600 flight (having to check in with Visa check before going through security).

I called at the following times, and according to the notes - the operation's number should have been open, so I was confused and getting nervous:

0345
0347
0350
0351
0353
0354
0355

Finally at 0356 someone answered. He said someone would be there in 5 minutes (so still on time for the 0400 drop off). He instructed us where to park and that we have to pay 10 pounds for the service lot fee.

At 0401, the driver was still not there so I called back with no answer. At 0403, the operation's number called me back and said a driver would be there now in 10 minutes. We didn't meet our driver until about 0415.

I am very disappointed in the drop off and communication.

When I emailed to complain, they said there were network issues with the phones, and the driver also had trouble 'finding me' (but I was never called to say there were issues finding me).

Both of these I would understand, if I was told on the day that these were the issues. It sounds like excuses and back pedaling to me. I emailed my complaint and followed up with a call to discuss. The representative would not let me get a word in after I let him speak to try and explain what happened. All he kept saying was "well did you miss your flight?" When I replied "No," he said "well there's no problem then." I ended up hanging up on the conversation because it was getting no where.

Now, after reading through reviews - I know that standstedmeetandgreetparking will respond to this review with more defensive remarks about the situation and about me. They will say that I am an "entitled Karen" as they called me in our email correspondance. The response I got from them was "Apologies if you feel the truth is not to your liking and you did not get your own way. If you question our services we will respond with the truth and not with what you want to hear. We do not bow down to any one who acts like an entitled Karen!"

They said I kept demanding a refund, and honestly this isn't worth my time to pursue more. My biggest qualm with this whole experience was the phones not working and having to call SEVEN times, with no idea where to go and if I just got scammed. But I guess that makes me an 'entitled Karen,' to question that happening and God forbid I try to get a discount code or something back for that issue.

Save yourself the angst of going back and forth with a company like this and STAY AWAY. Trust me on this one

My disabled daughters disabled parking permit went missing in their care - despite assurances that it would be looked into and I would be called with an update - no one bothered calling and I had to call them. They could not care less. Drivers mafe us wait more than 20 minutes for drop off and pick up - I would NEVER USE THIS COMPANY AGAIN

If there was an option to give 0 stars I would! Awful service. Paid £126 but flight was delayed and got back past midnight so they refused to deliver car. Had to pay £26 to pay for a taxi to take us to the yard to collect the car and a further £7 to come back through stanstead to pick up the family! Absolutely fuming! Avoid this company!

I have to praise this company. Every time we've used Meet and Greet at Stansted, the experience has been good.
They are all so friendly and efficient, from the gatekeepers telling you where to park, to the people in the little office who check your details and look after your keys. When stress levels can be high, a friendly face is so welcome.
My only small gripe is it's quite hard to find the car on return with the map and the signage to the various bays a bit hard to fathom, (but that might just be me!)
I recommend this service.

On booking online there was no information stating they closed. Also when I put our flight collection time in nothing came up to Indicate a closing time. When our cars were collected the guy never stated there was a cut off time. I communicated with them from 9.30pm through to 2am not once did I get a call back or a response to my messages. I was unable to get home to my disabled Son and I did not know where our cars were. We had to get a hotel for the night and I had to make additional care arrangements for my Son. The next I was sent a text telling me to collect our own cars from their depot! What happened to meet n greet! I then tried to call through and started to explain who I was the guy called Brad cut the call then proceeded to block my number so I was unable to ask them to deliver the service I had paid for even though it was a day later!
We then had to get a cab to their office to collect our cars! no apology, and I was lied to and told they had messaged me last night! Awful service please do not use them!

Due to now speaking the truth, true to form the company have blamed their inadequacies on the customer! The amount of complaints on here spanning years speaks for itself! I have been accused of being aggressive and vile , I recorded the whole event which will prove and evidence to the court at no point was I vile or aggressive quite the opposite! Court papers will be filed by MONDAY! One thing I will not abide is people that can not take responsibility for their failings and blame it on others! If as much energy was put into their service delivery as writing fake untruthful responses they might be able to salvage some sort of positive reputation! Time and wisdom is only valuable to those who use it wisely! While foolish people will continue to make the same mistakes and blame others!

Keep well away from SMG value plus meet & greet! Never turns up bad experience n out of pocket as a result

AVOID THIS COMPANY AT ALL COSTS! I have given one star as I have to click on one, but would give zero. I would also advise to check their Trust Pilot reviews. Context below.

I recently left my car with this company at Stansted airport and upon dropping off the person who picked up the car took pictures of the car to confirm the condition I left it. When I picked the car back up there was damage to the front passenger side bumper (deep scuff that would require the whole bumper to be resprayed). I flagged this to the person who dropped off the car, who acknowledge the damaged and added it to my pick up form. I was then asked to call the office the next morning, which I did and only to be told to send an email with details. Over email, the person I was speaking to (Roger) was consistently rude, essentially dodged the blame and wouldn't share the photos that the person took of my car when I dropped it off (as this would confirm that they damaged my car). Roger then said in order for the damage to be assessed I had to come back to Standsted airport to drop the car back off and also implied the damaged could be addressed with T-Cut. In order to save myself the two hour round journey back to Stansted airport (particular when it felt like SMG Value Plus were trying to avoid taking responsibility for the damage), I tried T-Cut and was able to confirm that this was not sufficient as the damage was too significant - upon notifying SMG Value Plus of this, they then said they were not liable and could not help. Essentially they used it as the excuse to not take responsibility for the damage they have done to my car. Do not use this company - terrible service and irresponsible with your vehicle.

Absolute rip off! Bunch of cowboys! Avoid them at all costs. I had to extend my stay and am not able to collect the car. This is not my car and when trying to arrange that John the owner of the car collect, this is the trail of some of the correspondence:
Dear Roger
We have just received the MRI results back and my daughter will be needing an operation, I will therefore be needing stay on here to help indefinitely. John needs a his car back and he will be coming on Saturday to Collect it.
I note in your terms and conditions that there is mention that your company will not be held responsible should a third party take delivery of a vehicle fraudulently, I have given John a copy of the numbered receipt and confirm that he is authorised by me to collect his vehicle from you on my behalf.
Please let us know what other documentation you need from us.
Reply:
What you are saying is that John is therefore going to fraudulently take the vehicle. We cannot knowingly allow a crime to be committed. However, if this is your wish then we will release the vehicle to him upon payment of the £300 that is outstanding.
My reply:

I was highlighting the fact that a third party can collect a vehicle. I am giving you written notice that I am giving him permission to collect his own vehicle on my behalf, this ensures that this is not fraudulently.
As per your terms and conditions, the overstay is charged at 20 pounds per day plus the 40 admin this makes it a total of 140 for collection on Saturday? not 300?
Their reply:
The Charge is £300.
The T&Cs are clear:

No responsibility is accepted for any costs or inconvenience incurred by the Customer due to returning on any day or time other than that on the booking form. On occasional days (some Bank Holidays etc.) the service of the Company may not be available. On these occasions the Customer is wholly responsible to make alternative arrangements to travel home, or stay over, and collect the vehicle at a later date. If the Company agrees to releasing the vehicle on a “Non-Operational Day” then an additional fee is chargeable. This will not be less than £250.00.

A time will need to be agreed to release the vehicle and the amount therefore should be £250 + £40 + 4 extra days @ £20 = £370. We will be happy to discount to £300.
My reply:
Could you kindly clarify why the 250 pound charge, is this because Saturday is a not operational day?
Their reply :
We have no slots available now until 1st May I'm afraid and will not be operational for a return until then.

Hence they are basically holding the vehicle hostage and any which way we try and retrieve it they are not going to release unless we pay £300.

Not only do they not inform you before that you have to pay £10 both on arrival and return. They also do mot have enough employees and have delays up to an hour, the complete opposite of a meet and greet! Had a very rude member of staff on arrival too.

Pretty bad.
We use airport parking all the time and used it in various airports in the UK.

This was our first experience in Stansted.

We were arriving to Stansted from the South and decided to go a bit earlier just in case we pick some traffic on the way, so we arrived 50 minutes earlier than the originally booked time.

We called the provided number when we were 30 min minutes away and the agent gave us the drop off instructions.

When we met the agent who was supposed to be picking up our car, he said that we have to pay him extra GBP 20 as we arrived earlier.

We asked him why he didn't tell us about this when we first called him as we could have parked at the Macdonald's car park nearby for 50 min without any issues, he said he didn't know we were coming earlier than our booked time and his boss told him to collect extra GB20 from us.

So we were at the car park already meaning we were already subject to GBP 10 pick up fee and we drove away and come, this would have been another 10 quid drop off fee, so we paid in cash (the agent insisted) and never got a receipt even.

So this company is clearly running this SCAM on people to make extra profit.

Will be reported to HMRC to check if they declare what they charge as there was no receipt provided for the extra charge.

The second part of the story as that on the way back our flight go delayed by 2 hours and we got back to Stansted at 00.30.

On arrival we got a text message saying their office is now closed and we are suppose to pick up our car from some industrial estate.

23 quid for a taxi ride trying to locate our car in the middle of nowhere and in the middle of the night was not something I paid for...

Never again

EDIT:
And here come the reply from SMG to my review - see below.

Absolute and total lies

There was not a single mentioning to us on the phone that we were coming too early and they have "other customers"

Again, as per my original review - none said on the phone we will be charged 20 quid if we arrive earlier.

Liers and scammers trying to make extra buck on every single customer they still have.

Pathetic and disgraceful

AVOID this thieving, scum of the earth, unscrupulous company!!
Parked our car at their ‘farm’ for a few days and they basically helped themselves to whatever was in the car including a very expensive pair of sunglasses!! Due to being in rush to catch our flight, we unfortunately forgot to grab the glasses when getting off the car, never did it cross our mind that we were leaving our car with such a dishonest bunch of thieving liars!!
Made us wait 45 mins to be picked up from the airport only to get to our car to notice that our stuff had been stolen and of course they have denied it!!
Wish I took the time to read the reviews prior to using them… based on what others have experienced, I seem to have gotten off lightly.

They will steal from your car and also make you wait 30-45 minutes to be picked up from the airport as they only have one van going back and forth which only seats 7 people only. If you are also waiting with other people to be picked up then good luck all fitting into the van if there are more than 7 of you.

Left my car and key with them for 4 days whilst in Italy. Upon returning and getting into my car my wife and I immediately noticed my Rayban sunglasses were missing from the centre console where I always leave them. The only staff member on site at the time was the driver who was doing the collections and drop offs so I asked him and he said to call the office. I know for a fact that glasses were in the car before I left because I took a different pair with me on holiday and this pair in the car i never ever take out.

I rang the office and some chap said he will check CCTV if I send them an email of the issue and a picture of the sunglasses which I did when I got back home.

The repsonse I received did not surprise me now that I think about it as why would they state anything other than the following which is what they replied with which was that they had checked the CCTV and asked the staff and no one took them or saw anything on CCTV. Of course if they said anything else that that would be an admission of theft so they are of course going to cover it up. Or they simply do not know that one of their employees is a thieving c*nt!!

The person who replied to me over email (Tess) also stated the following Terms and Condition as their defence which basically states that they are justified in stealing whatever they want from your vehicle unless you lock it away.

3. SECURITY OF VEHICLE AND CONTENTS

The Customer must ensure before releasing the vehicle that all windows are closed and, so far as contents are concerned, anything of value must be removed. Accordingly, it is a condition of acceptance that the Customer removes all loose and valuable items as we cannot accept responsibility for their loss. The Company accepts no responsibility for any other keys handed over except the vehicle key.

Pretty convenient of them to hide behind that T&C when considering in the 4 days my car was with them they were the only ones with direct access to my vehicle whilst it was parked on their shoddy farm so only one of them could have helped themselves to my glasses. As a result of trying to save £30 quid over the official stansted parking which was £80 for 4 days I am now £100+ out of pocket to replace my Raybans due to some thieving c*nt from this dishonest outfit.

Will absolutely never use them again and also make sure I make it known to everyone I know to not ever go near these dodgy c*nts!!

EDIT: In response to their reply below.

This is a 100% honest review of the service received. I in no way would try to stitch up a company over a pair of sunglasses if I had lost them/misplaced them myself for the sake of it. I can afford the cost of the glasses ten fold. It's the principle of the matter. Even if they were a £5 pair of Sunglasses from ASDA I would still be just as pissed off as I am right now.

Your reviews on here and Google speak for themselves. Think you need to look in the mirror to see what kind of didgy operation you are running. There is no smoke without fire.

Unfortunately I had the pleasure of being charged 102 pounds more than the advertised price .

Their t’s and c’s are very strict and in the end would have been cheaper to go elsewhere.

We had called prior to coming . They said we were expected 2 hrs earlier but still could come & they would accommodate us. We informed them we would be there within 40 minutes to an hr depending on traffic. They said ok. No mention of additional levy or surcharges was discussed at this point. We thought all was well and we continued to the meeting point.

On arrival the operative was smoking a vapor within the premises whilst welcoming us & discussing the situation with me in relation to us arriving later than the initial declared time . I found this to be distasteful and unprofessional .

They said in order for us to park we had to pay 100 pounds (actual receipt 102 pounds - presuming some bank fees / airport levy was included). They said the previous booking was voided as we were a no show even though we called prior to coming.

I tried to reach an amicable compromise with them then and on my return but their customer services aren’t the best and definitely unwavering in their thinking. They like to play the blame game and enjoy pointing fingers . Tardiness is the word they used in one of their responses.

I found their dealings with me & language used abrupt and very defensive at times. Their responses to me haven’t been the best.

I paid for slot for the week but they deem it void just because we arrived a little later within the same day compared to the initial time quoted.

I think if they were more attentive , not so strict and little bit more customer focused it would be better.
A middle line would also have been acceptable. Quotes like throwing the book come to mind. On looking at their terms and conditions parking is also considered at clients own risk .

I would definitely think twice before booking with them again.

Avoid at all costs.
For every hour you are late, they charge £10. So called 'friendly' driver is a rudest customer service I have ever had to deal with. Calling customer 'mate' doesn't help here. The price I paid online states: Total amount, which is totally misleading. Additionally you must pay £20 for car park access.
Car was left for a week and during this time it was thoroughly searched.
I will never ever use them again. For the price I could have much more convenient service from Stansted Airport.

Just come to post my review and had a good laugh reading that everyone else experienced the same! 🤣🤣

Unfortunately we arrived home 1.5 days later than expected, and struggled to contact the car park (additional £80 in parking charges - which I do not dispute).

Arriving at Stansted, we were told to wait in the cold and rain for the shuttle bus, where half an hour later we were eventually then told the shuttle bus would not pick us up and there would be an extra charge of £27 to bring us to our car (we’d already paid for this).

No reasoning with Stuart who unfortunately brought un-necessary aggression to a reasonable situation.

I now understand they’re a much smaller company than expected, and only have one shuttle bus, which must be arranged.

We poorly communicated our arrival time, but I still believe respectful conversation is an appropriate way to communicate.

Hopefully we can both learn how to deal with problems like this in the future 👍

I should have read the previous review.
PLEASE AVOID AT ALL COSTS.
I have been misled as I thought i could cancel 48 hours prior to departure. I have had a family emergency ...Tried to be civil to reach a reasonable agreement but had to complain and then I received a threatening response from Roger Ewell operations director. This company has no compassion really wished i had checked the reviews first....They have now cancelled my booking and have taken my £90.00 Times are very hard at the moment so you can appreciate the impact of losing this money

Update: Roger Ewell is now demanding an apology ... latest email is stating that he wants an apology to hold my existing booking. This is now fraud and will claim through credit card company
Update : Roger is now making allegations that i was rude.
I don't need to comment any further - the rating for this company speaks for itself.
Happy to share all further information. please just avoid it really isnt worth it.

AVIOD AVIOD AVIOD!!!
Rip off merchants don’t even waste your money time or effort with this company your better off using the airport parking facilities after the hidden costs. They lie about their van being broken down then use your vehicle as the shuttle service to drop u off and pick you up from the airport after charging you a fee. Customer service does not exist. Get fobbed off for refunds too. And before they claim it’s not them it is what sort of humans are you lot ripping people off knowing they have no choice as the payments are non refundable. They make up silly stories about agreeing to their terms. Never going to use something like that again! Mini bus doesn’t breakdown on every other client. Agree with the other guys who have had issues how are they still trading! Not a single good review for this place anywhere on the internet yet still claim their innocence. Jokers. Just wish I seen these before hand. No wonder everyone’s giving 1star. Using third party apps to get customers like Ezybook so it’s all disguised till the last moment when payment is taken. Rip Off !

We booked this particular car park as it was cheeper than some others and it stated that transfer to the airport and back was FREE. We arrived early in the morning when it was still dark and we could not find the car park, there are no signs whatsoever to direct you. Luckily as we were about to leave the location, we bumped into a member of staff who was just coming back after dropping someone off. Without him, there is no way we would be able to locate it, which would cause extra stress and additional charges to find another parking last minute. We then were told that we had to pay transfer fee despite the fact the website said it was FREE. When we returned to UK, we phoned and we're told to wait 20 min, which is very reasonable. 50 minutes later we were still waiting, no phone calls, no updates. The weather was dreadful and we had a baby with us. In the end, they ended up bringing our vehicle to the pick up point with 24 extra miles on speedometer, explaining their can broke down. Update would be appreciated. When we contacted the company, 'the manager ' we spoke to was so rude stating it was taken to storage location, which I found very strange as we only had our vehicle parked for 3 days. Will never use them again. PS. member of the staff who greeted us was very nice, the only positive experience with the company.