Stanstedairportparkingservices Bewertungen 

The car park, sorry mud field is about 20mins from the airport. It was disorganised & you have to ring 30 mins before you arrive. You are taken to the airport in a filthy mini bus & not helped with luggage.
You get dropped ironically near the police station a 5 minute walk to the airport. No receipt was given for my car. You have to pay £20 for the lift (covers there & back).
Returning at 2.40am in the rain I rang 3 times before it was answered. Their website states they would monitor any delays to my flight which they clearly hadn't.
On arrival at the field it was apparent it hax rained, hardly any lights & deep puddles they couldn't find d my cat. No matter the driver left me, on my own in the dark. By now my feet were soaked from plunginging into puddles.
I confess I was frightened & angry. Another man came he searched for 20mins to find mg key & together we searched for 30 mins before finding my car.
2 hours after landing I was heading home in tears, freezing cold, soaking wet & exhausted from lugging my luggage around a dark puddle ridden field looking for my car.
Don't use them pay for a proper car parking service which I had hjpught this was.
Avoid avoid avoid. Nothing to commend them

Extremely disappointing experience. This company is a complete rip-off. They charged me extra money, and their customer service was absolutely appalling. I completely lost trust in their service and ended up using the airport's long-stay car park instead. Unprofessional, unreliable, and not worth the hassle. I would strongly advise others to avoid this company.

Long read, but worth it if you want to avoid being scammed and going through the same nightmare we did!

Absolutely appalling service – avoid SPS Parking
What should have been a straightforward airport parking experience turned into an absolute nightmare. I am extremely angry and disappointed with the service provided by SPS Parking, and I would strongly advise others to think twice before using them.
I was fully aware of the £20 drop-off and pick-up fee when booking and had no issue paying it, as it was clearly advertised. The drop-off was fine, but the collection service was absolutely disgraceful.
We were told at drop-off that we would be collected from the same location and to call once we had collected our luggage. Our scheduled pick-up was 1:00am, but our flight landed early, and we were at the designated collection point by approximately 12:50am.
I called SPS Parking repeatedly, making 15 calls before finally getting through on my 16th attempt at around 1:18am. I was told the driver would arrive within 20 minutes. That time passed, then another 10 minutes, then another. We were repeatedly told “10 minutes”, “5 minutes” and even “2 minutes”, yet nobody arrived. Staff repeatedly failed to answer the phone, and on several occasions, they actually hung up on us. I even had to call from another phone just to get someone to answer.
By around 2:00am, we had already been waiting for approximately an hour, with no driver in sight. Then came the most concerning part: I was told that my personal vehicle had been driven to a hotel and that I should walk there to collect it. I did not give permission for my vehicle to be taken to a hotel, and I certainly did not pay for a service where I would have to walk somewhere else in the middle of the night to retrieve my own car.
To make matters worse, they then offered to bring my car back to the airport but demanded an additional £10 to leave the airport zone. I had already paid the advertised £20 drop-off and pick-up fee. Why should I have to pay extra because SPS Parking had failed to provide the service I had booked? I refused to pay this completely unreasonable additional charge.
The customer service throughout this entire ordeal was beyond appalling. One member of staff claimed I should have called at 1:00am and had not done so, despite the fact that I had been calling since approximately 12:50am. I have the call history on my phone to prove it, showing 37 calls from my phone alone, not including calls made from another phone.
When I offered to show my call history as evidence, a member of staff actually accused me of lying. Instead of apologising or trying to resolve the situation, he was rude, unprofessional and hung up on me. The sheer arrogance of accusing a customer of lying when they have clear evidence is unbelievable.
What was supposed to be a 1:00am pick-up did not happen until approximately 2:45am – a delay of around 1 hour and 45 minutes. We were eventually told the delay was because other passengers were being dropped off. The parking facility is only around 15 minutes from Stansted Airport, so this is absolutely no excuse for leaving customers stranded at the airport for nearly two hours in the early hours of the morning.
This was not just a delay. It was a complete failure of service, made significantly worse by the staff's attitude and behaviour. We had to chase them constantly, were given inaccurate waiting times, had calls ignored or disconnected, were accused of lying, and were then expected to accept that our car had been taken to a hotel without our permission and pay an additional fee to get it back to the airport.
I paid for a service that SPS Parking failed to deliver properly, and the way we were treated was completely unacceptable. There was no adequate communication, no professional customer service and absolutely no accountability.

I have retained evidence of my 37 calls and can provide my call history to support everything I have stated.
I would not recommend SPS Parking to anyone. A cheap or convenient parking service is not worth being left stranded at 2am, repeatedly chasing drivers, being spoken to disrespectfully and worrying about where your own vehicle has been taken.

Absolutely disgraceful service.

Awful experience, very delayed pick up that led to us missing our flight, didn't even drop us at airport - left us at hotel a 10min walk away with heavy luggage. Misleading information and hidden charges not shown through booking process. Almost impossible to contact them to complain. Would never use again!!!

We made this booking at very short notice, as we had to travel urgently to attend my grandfather’s funeral.
Unfortunately, on our return, we have now been waiting for over an hour for our car to be brought back to us.
After an already difficult and emotional few days, this delay is very disappointing and has added unnecessary stress.
We would never book true this service again in the future ..

I am highly disappointed with the service provided by SPS. First of all, the address details they sent us in the email were completely incorrect and did not lead to the actual parking lot. We tried calling them multiple times for guidance, but the staff was not polite or helpful enough to explain the way. After driving in circles around the airport for more than half an hour, we finally managed to find it ourselves.
The poor service continued upon our return. As soon as we landed, we called to inform them and asked how long we would have to wait for the pickup. They explicitly told us it would take 5 minutes, but we ended up waiting for 45 minutes.
To make matters worse, when we finally got our car, it was covered in mud. On top of that, all the vehicles were parked so incredibly close to each other that there was no space to open the driver's door. I literally had to climb into my car through the passenger seat just to get in.
Very disorganized, careless, and unprofessional customer service. I definitely do not recommend them.

Trading as SPS park and ride .If I could leave less than 1 star I would !
Car park is waste land in middle of nowhere but so are others so not main gripe, on return was kept waiting over 75 minutes for shuttle bus along with 6 other passengers and when it did arrive it was what looked like a customers car with only 3 seats no bus nor room for 7 people . Rude driver who ignored everyone’s phone calls for over an hour and when he turned up he didn’t have a clue ? So 90 mins in the fresh English weather after waiting outside “arguing “ with the useless driver a bus finally arrives FULL!!!
Do I need to go on ?
yes I do , on top of the parking cost for park and “RIDE” you then have to pay another £20 for the ride again ?? Really you do……
STAY WELL CLEAR FROM THIS SHADY SET UP!!!!
you have been warned…….

0 STARS — HORRIFIC, THREATENING & DANGEROUS. AVOID AT ALL COSTS. PLEASE READ.

I honestly cannot find the words to describe how shaken and terrified I was after this experience. Please do not use this company. Your safety is not a priority here.

The drop-off was bad enough: turned up to a muddy field in the middle of nowhere — no proper car park, cars dumped everywhere, no staff on site. Someone eventually arrived 10 minutes later, took our keys, and left us standing around in the mud. The shuttle was a tiny, cramped van — and then they demanded an extra £20 charge hidden away in tiny fine print or refused to go anywhere.They kept us waiting while they filled the van, with zero concern that we might miss our flight. But the return experience was absolutely traumatising.

After a 4-hour flight, exhausted and cold at 1am: I phoned for our pickup — and the man on the other end of the line was very very unhelpful, screaming abuse down the phone at me, threatening me repeatedly, shouting for us to "f* off" over and over again.** I have never in my entire life been spoken to like that — it was truly disgusting, cruel, and completely dehumanising. I felt so incredibly vulnerable and distressed.

He refused to come and collect us, left us stranded for 45 minutes in the freezing cold in the early hours of the morning, then turned his phone off and blocked my number. This business appears to be run by ten or more intimidating men — the whole operation feels aggressive and unsafe from start to finish. I genuinely feared for my safety and had to call the police just to feel safe enough to get away.

This isn't just bad service — this is dangerous. These people are hostile, aggressive bullies who should never be allowed to operate any kind of business. Please, AVOID!!! Do not put yourself through this.

HOCKING – CAR RETURNED DAMAGED, KEYS LEFT ON TYRE AND £1,634.40 REPAIR BILL

I would strongly advise anyone travelling through Stansted Airport to avoid using this Meet & Greet parking operator.

I entrusted my Audi Q3 to Stansted Airport Parking Services (SPS) between 14 and 21 September 2026, expecting a professional and secure parking service.

Instead, I returned from my holiday to discover damage to my vehicle, rubbish left inside and my car keys inexplicably left on the tyre.

Yes, rather than someone meeting me and handing back the keys to my vehicle, as you would reasonably expect from a paid Meet & Greet service, they had simply been left on the tyre.

Given the damage discovered upon collection, I find the circumstances of this handover extremely concerning. It certainly raises serious questions about how my vehicle was handled whilst in their care.

I have now obtained a professional repair quotation totalling £1,634.40.

To make matters worse, despite submitting photographic and video evidence, sending repeated emails and making numerous attempts to have the matter investigated, I have received no satisfactory explanation or resolution.

How can a company entrusted with customers' vehicles treat their property in this manner and then fail to properly address a complaint when something goes wrong?

The complete lack of communication, accountability and professionalism has been staggering.

I am now arranging for the repairs to be carried out at my own expense and intend to pursue legal proceedings to recover the costs if the matter remains unresolved.

For a service that is supposed to offer convenience and peace of mind when travelling, this has been the complete opposite. What should have been a straightforward airport parking booking has turned into an expensive and incredibly frustrating ordeal.

I WOULD NEVER TRUST THIS COMPANY WITH MY VEHICLE AGAIN.

Save yourself the stress, expense and aggravation. Based on my experience, I cannot recommend this company under any circumstances.

ONE STAR IS ONE STAR TOO MANY.

just picked my car up it has been returned dirty both inside and out mud on all 4 mats - we dont use the back, wind mirrors out of place mud splattered on the car and a full tank of petrol gone- DONT USE THIS COMPANY

SPS meet and greet parking - we realised we messed up by paying cheap as soon as we arrived, email clearly states orange car park, so that’s where we drove, got to the ticket area to be told it’s a third party service so we had to call. When we did, they said on the phone that we had to go green car park as orange was “closed”, it definitely wasn’t as other cars were going in. I purposely booked the orange car park as it’s only a minute walk however, from green id say it’s about 7-10 mins as they made us drive to the top of the multi story, and the guy came out of a random car, it was all very odd. My car returned as tho they’d been doing donuts in a muddy field, it was filthy. Not to mention upon arrival back into England, we waited a further 40 mins for the car to arrive after our collection time. You also need to allow an extra £26 on top of the cost as you have to pay the parking fees which doesn’t make much sense when you’re already paying for the parking/meet & greet prior. Overall I’d say avoid, unless you really do just need a cheap fix for your holiday.

Open, impatient rudeness. Long wait for the car to be returned. I mistook the company, due to their name, as being affiliated with the airport. I won't use them again.

Terrible service - do not use!!
You have to pay hidden charges, which is the short term parking fee to enter and exit each time which is currently £13 ADDITIONAL to the valet service. Waited ages (over half an hour) both times, particularly annoying on the return as I gave more than enough notice. When you’re travelling, it’s not the stress or time pressure you want to be dealing with and the complete opposite of what the service is meant to provide. Final straw was that I got my car back FILTHY, mud on my leather seat and footwell despite it being dry both at drop off and pick up. I complained and had to chase numerous times before being acknowledged then delay tactics were employed that they will look at CCTV but never replied to me and didn’t compensate me for the cleaning. I cannot stress enough that it is cheaper and safer to use the official parking site and AVOID AT ALL COSTS. Absolute scam.

If it was possible to give 0 stars then I would! DO NOT USE! Left waiting over an hour for the car, to be kept being told it’s on its way. Stop answering my calls. To then find out they left it in the hotel carpark which wasn’t agreed, with the key left on the wheel for her 3 hours!
Awful company

Awful from start to finish. Arrived at the car park which is essentially a muddy field with the worst potholes (we went over one so hard when leaving to be driven to the airport, the driver hard to stop and inspect the car for damage). No signs or directions for where to park, just chaos with car everywhere.

We had called in advance but on arrival where told we would need to wait a there was no-one to take us. Having been told 3 times it would be at least a 15 minute wait and complaining, they said they would take us in a personal car. This appeared and was the filthiest car - we had to wait for the to clear the seats of rubbish, clothes, empty bottles etc..

Before leaving we were charged £20 to cover the airport drop off car park charges - as was the other passenger they put in the car, meaning they were doubling charging for the trip. To make it worse, the driver dropped us of around the back of a nearby hotel, not at the airport - so they could avoid the charges they have just made us pay. Despite the booking confirmation stating they drop you directly to the airport, we ended up at a hotel that was a 10 minutes walk with luggage and up stairs to get to the airport itself.

Return journey was worse. Again we called them and were told to walk back to the hotel for collection - I argued that this was not the service we paid for and they tried to convince me that they paid the hotel which was why I had to pay them - there is no barrier/ANPR at all at the hotel. Left with no choice we walked to the hotel. When we arrived there was another couple waiting and after 25-30 minutes a family turned up as did a single passenger.

After waiting approx 40 minutes a taxi turned up, packed the family, and all other passenger into the car and told us to carry on waiting as they didn't have a car for us. Collection took nearly and hour, and when we arrived back to thge car pck it was the same chaos. We had to find someone who then handed the keys back and walked away - no directions to where the car was in a field of maybe 200 cars. Having spent 15 minutes trying to find my car with no help, we finally crawled out of the field to avoid damaging the car.

Could not recommend less. Rude, augmentative and clearly ripping customers off

They are listed as Premium Park and Ride on the Fly Park Compare website. Here's what I said to them:
Hello,

I booked 'Premium Park and Ride' at Stansted. Despite 4.9 stars on your website, this is a cowboy outfit, and I would encourage you to check them out and consider delisting them. But I believe they are actually Stansted Parking Services.

They wanted an extra £10 each way for airport transfer. This is mentioned in the email, but unmentioned at the point of booking.

That's not a big deal, but this is. They won't respond to their calls or messages, so we were stuck at the airport calling them repeatedly, and poised to book a taxi on return, before they finally arrived. They do private car transfers (not buses, as some of the reviews suggest). It's a muddy field. The reviews are totally out of kilter with out experience and those listed on Trusted Reviews.

Cowboy operation. Understaffed and unfriendly while not even cheap.

Booked this online for a 3 day short stay. I didn’t read reviews and mistakenly assumed I was booking a legitimate park and ride service.

Arrrived to drop car at 5.50am. Car park was unlit and no attendant around, despite seeing multiple empty customer cars left with lights and engines on. Office was open but empty with customer car keys sprawled over a desk for anyone to take. It was spooky and unsafe. Rang the provided number multiple times but got no answer. Other customers turned up and eventually a couple of attendants turned up without apology for the delay.

When we were finally in the taxi we were shown a card reader and asked to pay another £20 before he would set off, it felt more like being robbed at gunpoint than a customer focussed service. This charge was not explained at booking and took the total cost beyond Stansteds official parking service.

The taxi driver was an ununiformed boy racer who didn’t seem to follow the traditional rules of the road and instantly sped through a red light, leaving us to wonder if we would even make it on holiday, let alone have a car there when we got back.

They ask you to phone to arrange the taxi back, despite this they still failed to arrive even close to the agreed time and waited 45 minutes for our taxi. Another group were waiting for 90 minutes for the same taxi and we had to awkwardly get in the car as he told them he would be coming back for them.

Awful experience that I will avoid next time, however the car was fortunately fine when I was eventually returned to it, unlike other reviews I have now read.

Terrible service, and costing £20 more than advertised since they ask for a £20 drop off & pick-up charge when you arrive before taking you to the airport. The ride is in a banger of a people carrier and not a mini-bus and you get dropped off at a hotel 15 mins walk from the airport.

When I left my car keys with the rep I wasn’t given a receipt / email to confirm and on my return I had to wait 30 mins at the pickup location (Hilton hotel). Also my car had been rearranged internally as if someone had used the passenger seat to take a nap 😴.

Unfortunately, we had a very bad experience with SPS Car Parking at Stansted Airport and would not use them again.

When our car was returned to us, it was brought back in a disgusting condition. We were also charged an additional £20 fee, which we were not expecting.

The communication and customer service were extremely poor. The driver did not explain anything to us, and we found it very difficult to locate them when we arrived. On our return to the airport, they were also late picking us up, which was particularly frustrating after a long journey.

We were dropped off at a car park rather than directly outside the airport, which was inconvenient. Even more concerning, the driver was smoking inside the car while we were travelling in it, which we found completely unacceptable.

They did not take any details or properly document the condition of our vehicle when we handed it over. They also provided no assistance whatsoever with our luggage — neither loading it into nor taking it out of the car — and did not even bother opening the boot for us.

When we returned to collect our car, the car park itself was essentially mud and not a suitable place to be handling luggage or collecting a vehicle.

Overall, the whole experience was poorly organised, unprofessional and disappointing. We expected a much better standard of service and would strongly recommend considering other parking options at Stansted.

Took an hour and half to collect us from Hilton hotel, they took £15 cash out of my car .
When got into my car I couldn’t even pull away , I had 2 flat tires ,laughed and refused to help they also made a joke they must have popped it with a screwdriver.
Only when my husband called them they offered to pump ups when getting home in light as I was scared alone with my daughter and 3 Asian men . I have 2 nails in each tyres,