Stanstedairportparkingservices Bewertungen 

If I could give zero stars - I would!

DO NOT USE THIS PARKING SERVICE!

I booked a Meet & Greet parking service with SC Parking Ltd / Stansted Airport Parking Services.

We followed their instructions and called approximately 30 minutes before arriving, as requested.

When we arrived, we were instructed to go to a different car park (much further) from the one originally provided in our booking. We then waited approximately 40 minutes for someone to collect our vehicle.

During this time, we repeatedly called the company and were given different explanations, including being told that the driver was already there and then that he was only four minutes away. Neither was true.

The driver eventually arrived approximately 40 minutes after we did. What was particularly frustrating was that he arrived with two other drivers, all apparently there to collect other customers' vehicles. We were the first to arrive, so it was clear that the 30-minute advance call had not resulted in the service being properly arranged. We were never being greeted until other customers arrived!

Unfortunately, the return was no better.

After returning from our holiday, I called to say that we were ready to have our car returned. I was told to expect a 30–40 minute wait. This is completely unacceptable for a service advertised as Meet & Greet.

When I tried to make a complaint about the service, explaining that waiting 40 mins was not a meet and greet service, the person I spoke to hung up on me, and subsequent calls were not answered.

A Meet & Greet service should save customers time and provide a straightforward handover. Instead, we experienced lengthy waits, inconsistent information and extremely poor customer service.

I would not use this company again and would not recommend them.

I would like to bring to your attention what can only be a truly shocking experience in dealing with the parking at Stansted airport. I am a fairly frequent flyer via business travel and personal and I have never experienced anything as bad as what happened with both drop off and collection.

Drop off:
Monday 10th of August. No one initially answered the mobile provided, I tried this 2-3 times. However, on arrival, more by luck someone was on hand to take the car. However, this was chaotic. I was asked to park in disabled initially, which felt a bit odd. The gentleman was dealing with more than one customer, had no control over the keys and there was no receipts or checks made. He just told me to go to a machine and pay the exit, then told me to go. The gentleman had barely any grasp of English.
Then the first problem. On arrival the other side of the security, I receive a call to say he could not start the car. The car was a tesla and the card was provided and worked fine when I dropped the car and when I collected it. I was bullied into paying the gentleman via his direct bank account an additional amount due to the additional time it took to get out of the car park. This issue went on around 45-60 minutes. I am sure you can understand travelling with kids is stressful enough.

The car was dropped off with 192 miles.

Pre-arrival in the UK
on the 9th I called your office and also emailed. I also whatsapped the people who I had contact with during the issue with drop off. No one replied. I eventually got answered (you can see the call was made). I mentioned the previous problem and wanted to ensure there would be no repeat on arrival with starting the car. I was told there wouldnt be, not to worry and that the same person who picked up the car would drop off the car (I had given him access to the app) and it would be there on my arrival at the terminal. I also noticed the car was parked around 3.6 miles away presumably at the compound. What the person I spoke to would not answer was why the car had been left with 192 miles, was now on only 52 miles. 140 miles was missing. He suggested that due to peak season extra mileage might be incurred. Whilst an electric car will consume whilst idle - it will not consume 140 miles for a 7-8 mile round trip. I queried this on pick up and was basically told I was a liar, despite showing the evidence.

Pick up in the UK 10-August.
No surprise the car was not there. I made the call and was very abruptly told I needed to call 30 minutes notice. This is only stated for drop off. I could see after 15 minutes the car was not moving (as per the app). Several calls were made where I was sometimes ignored (I know this, because when I tried from another number, it was answered). Whatsapp calls came in, but were not replied to and I was basically told because it was busy time of year, it was tough. Throughout the period I was told it will take time, but not given an actual time. I made it known that my child was cold, stressed, but was told to stay put an not move from the car park. I approached a man that was collecting a car from your company (I had checked with the other couple who were dropping) and he initially lied and said he didnt work for your company, but he later admitted he did and tried to help. He shouted and became aggressive to me when I mentioned the missing mileage, which again frightened my daughter.

When the car did arrive, over an hour after my initial call and with only 45 miles range there was mud in the stair well and also on the passenger seat.

Clearly the car has been used excessively. I expect compensation for this.
I had to charge on the way home - to get home. This cost time and a lot more money than if I charged at home. I had pre-charged to make sure the round trip was possible.
The car now needs cleaning. Clearly more than one person has been in the car.
I lost one hour at the airport going out
It cost me an additional parking charge (receipt available and bank transfer) through no fault of mine, the card clearly worked!!
I lost over an hour at the airport coming home
Worst of all I had to console my young daughter who had been on an over night flight who just wanted to get home and be warm. Not seeing her Dad threatened!

I am actually disgusted at the behaviour of your staff and I not only expect a full refund but also compensation for the stress and cost I have incurred. You need to employ some people who can speak basic English and take responsibility for the actions and organise the people who cant speak it so well. All they wanted to do from the initial call on Sunday was to get me off the phone. On each occasion I called they didnt take a booking number or even the car registration!! So clearly they didnt care.

I look forward to a response within 7 days, or a reply on how I can escalate this further, which may include sharing video footage and telephone recordings of how your staff treated me.

Had to meet outside of Stansted terminal to drop the car which was strange and then on pick up gave us 45 mins to wait and on ringing they hadn’t even sent our car. Waited another 20 and someone came to pick us up to drive to our car. Wouldn’t touch this company again!

Drop off went smoothly. Pick up was a lengthy wait. Our car must have been parked in a muddy field? Wheels & both drivers & FSP carpet were full of mud. Not how we left it.

Trust me, trust Trust Pilot and DON'T use this company.

So we begin - "please phone 30 minutes before you arrive" - phoned FIVE times, while driving and no answer.

Eventually got through and they said meet in the GREEN car park, not ORANGE - as the paperwork said. I wasn't filled with confidence with the person on the phone, the line was bad and I was driving so I called back to double check (as we had two cars in tandem and wanted to be sure I heard right) - the guy who then picked up the phone said "Yes, the GREEN car park, I have told you THREE times!" (he hadn't, I spoke to a lady).

Arrived at the car park, no clear instructions as to where to park, went round and round the car park before we saw the guy and ushered us into a disabled space - also this car park is further away from the terminal than the orange, so you have a longer walk to get to the airport.

You then have to pay £13 to pay for half an hour - which it does say on the paperwork, but only on the confirmation email you get AFTER the parking is booked, so as we had two cars that was another £52 on top of the parking costs.

Collecting the car, they did pick up the phone, but said it would be a 40 minute wait, it was nearer 45 minutes for one car, and probably closer to an hour for the second one, which at 1.00am you really just want to get home as soon as you can!

My car arrived and I noticed there were small blood splatters all down one side! I pointed it out and the guy pretty much just shrugged his shoulders. They were fresh too, probably not enough blood for the car to have been in an accident, but still worrying!

But what it most annoying is my car has an automatic handbrake that turns itself on an off when pulling away and stopping, it also has a small handbrake switch hat can be pulled manually, and I would guess that whoever drove the car thought they had to sue this and must have been heavy handed as the switch is totally broken. I didn't notice this at first as I wouldn't normally use it, but reported it the next day by email and have heard nothing back.

I don't foresee getting anything out of these people, but if I do, I will happily modify this review - but anything above 1 star is being very generous!

Don't use them!!
We was waiting 50 minutes for return the car. Also we needed to pay additional £13!!!The car was completely dirty but we left cleaned! They don't answer on our complaint and never refunded the monies.Thief..

Booked this based on the price and that absolutely the issue.

The staff are friendly enough, but as per other reviews my car came back cover in tree debris.

The email clearly stated to go to the ORANGE car park, however when we called we were told to go to the GREEN car park. The same on the return, when they finally answered the call at 3am (I was starting to panic after 15 minutes of no pick up to the call). The issue with the green car park is that it’s a 7-9 minute walk to the terminal, totally defeating the concept of meet and greet.

We’ve had better services so I will use an alternative in future.

DO NOT USE!!
Have just has to wait 2 hours for our car to be returned.
Repeated calls to the driver were unanswered.Once we were connected it took another hour and repeated calls to chase driver. Our car had done an extra 52Miles!!!
We had the same experience on arrival at the airport. The parking destination had been changed with no communication!!

AVOID AVOID AVOID If I could give zero stars I would, This is not a legit company I found out the hard way that's on me for not doing enough research please don't make the same mistake. The car came back after an hour waiting to find my phone charger lead broken, the car was stinking inside and it had been driven 15 mile and managed to use 65 mile of fuel!! I barely had enough to get a near by petrol station, Considering this is a hybrid it had clearly been thrashed and used as a pool car, none of the staff carry ID no uniforms and clearly not professional DO NOT USE THIS "COMPANY".

Used Compare Your Parking site which took me to SC Parking Ltd at Stansted. Exceptionally poor service and would advise not to use.
I experienced the following:
It was not a meet and greet service as known
It did not operate from a traditional location at one of the recognised car parks
The meet location was changed
The entry and exits were not as stated
The reception was unfriendly and unhelpful
The driver returning the car was rude.
There is little or no paperwork.
Calls were not answered

All in all I was just grateful that I was able to drive my car away

Do not use this service — they are not genuine and acted fraudulently. Essex Police had to step in and retrieve my car after the company refused to return it and repeatedly ignored my calls.

Arrived back from holiday the meet and greet phone number given was unanswered for 30min. We were told their compound had been shut down by the police and they didn’t know where the car was then hung up. We seeked police advise. They had not shut down any car parks and that it would have been trading standards so clearly this was a lie.After further contact they said we will deliver your car in 12 hours to your home address and to get a taxi home. We had to arrange a pick up from the airport ourselves. Police advised to wait until 12 next day if car is not returned we can report it stolen.so in the morning at 8am we contacted them and they said we cannot return your car as the police shut us down which is clearly a lie as they are still operating and the police confirmed they hadn’t shut it down. We are still without our car and have with no indication of when it will be returned. You couldn’t make it up avoid this company at all costs

Just booked with this company. Only after buying parking, I read I would be charged an additional £20 for drop off/pick up. I then read all the bad reviews on this site so decided to cancel. Wish I'd read these first! Cancelled the parking 10 mins after purchasing and was charged £20 admin fee. But as there was so many bad reviews I think I've dodged a bullet. So disappointed. What a waste of time and money!

DO NOT USE THEIR SERVICES, it may appear as the cheapest but it is not until you arrive that you are told that you have to pay a £20 each way to the airport. This adds £40 to the booking. There are a number of other providers that are essentially cheaper and have a far superior service. The chap who drove us to the airport was pleasant and polite. That’s all I have to say. The complete lack of integrity and misleading information provided in advance is appalling.

Avoid avoid unfortunately booked through compare your parking and then showed who was the allegedly meet and greet? This one of the worst meet and greet well you can’t call it a meet and greet was told call before 30 minutes of arrival and make your way to orange car park which is another lie was told go to green waited over 1 hour for car to be collected and the car park levy charge went from £13 to £21 which i have to pay!
Got worse on return again landed and called and told 45 mins then guess what waiting over hour 4 20kg luggage and3 young children totally unacceptable compare the parking get rid of this company!

SC Parking (also known as Prime Meet & Greet) ask for customers to give them 30 minutes' notice to meet you to collect your car and the same for returning the car (you also provide your flight details so they can plan ahead, but they don't). Sadly their system does not work at all and their representatives arrive to meet you over an hour after you call them. Often you need to call several times before the call is answered and call again to check where they are. The result is, at worst potentially a late check in and missed flights and connections, but and more commonly upset and distressed customers, families and children left to wait longer than if they had booked the cheaper long stay parking with the shuttle bus. On the positive side, our car was returned in the same condition it left us. Avoid this "service".

People hardly speaking English, not picking up the phone when we supposed to call and let them know that we were coming or when we arrived from our holiday to let them know that we were waiting. Then I texted the person and he was rude to me using word f&*(ing stupid etc. We waited nearly 2 hours for our car , having some arguments, making our child very upset, do avoid, rather pay more and be on "SAFE" side, these people are not reliable at all, I will complain with authorities , too. Car Park Address :
EL GRANERO
Bury Lodge Lane, Stansted
CM24 8UQ

Please do not use this company they are an absolute nightmare. Couldn’t reach them on the phone upon arrival, eventually got through after five attempts and then had to wait and pay an extra fee, more than they say in their small print. Staff are unhelpful, be prepared to wait longer than for any other service here and add around £26 to your fee

Dropped my car back to me last night and had used over 50 miles in petrol, boot dusty marks in the back and front so therefore had more then 4 people seated in my car, I also had collective coins in my middle compartment which was stolen when I rang and asked for cctv and a explanation all they said was you shouldn’t leave valuables in your car and the manger is abroad and won’t be back until 48 hours and put down the phone. So not only did they use my car have multiple people in my car they also stole from my car would never use again absolutely disgusting service not helpful and rude stay away from this parking service…

They crashed our car in front of us!!!!

We used this service, and all seemed okay, if a bit dodgy, on drop off. That singular staff member seemed professional, however we were clearly shuttled to the airport in another customer’s car. I was also asked to sit in the front and told that if police pulled us over I had to pretend that it wasn’t a taxi service. We thought this was a quirk but in hindsight was a warning.

On our return to Stansted, we waited over 30 minutes for pickup, which we count ourselves lucky for judging by the state of these reviews. They stopped picking up our calls, and eventually picked us up - again, in someone else’s car. It was driven very unsafely, and the driver didn’t know how to de-fog the front windscreen which meant that we were speeding through country lanes at 3 in the morning with no visibility.

We eventually got back to the carpark only to wait another 15 minutes, for them to tell us another car was blocking ours in. We got taken to our vehicle, and the staff member got into the other vehicle in front, and then reversed it directly into ours! He claimed he couldn’t put it in first gear so continued to try and reverse into our car! Eventually my partner insisted on moving the other car, which it turned out could in fact go into first gear. The staff member didn’t say a word and sped off in another customer’s car.

DO NOT USE! Seems good value, but in fact a scam!

We consider ourselves lucky that it wasn’t worse!