I'm a repeat customer and can recommend Southgate all round - detailed product info on the web; competitive price; friendly and helpful staff; and most importantly, high quality timber. I bought ther... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Friendly staff picked a short-notice order for me to pick up the same day. They were dealing with a customer who'd given ST a poor review by MISTAKE, which was intended for another popular DIY retai... Mehr ansehen
Unternehmen hat geantwortet
Very friendly and helpful advise, easy to follow ordering system. Best price beating all competitors and plenty of stock to choose from. Delivery was on time and easy friendly process. Great firm doin... Mehr ansehen
Unternehmen hat geantwortet
We recently purchased some Canadian Western Red Cedar cladding for our summer house project. A big thank you to the Team at Southgate Timber. The quality of the Cedar is outstanding and the Team mem... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Based in Moreton, Essex, Southgate Timber was established in 1984 and the company combines expertise in timber with quality customer care and competitive prices. We believe in building close working relationships with our customers to ensure that we meet all your timber needs.
Kontaktinformationen
Church Road, CM5 0JA, Moreton, Vereinigtes Königreich
- 01277 890783
- mark@southgatetimber.co.uk
- southgatetimber.co.uk
4.8
Hervorragend
1818 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Southgate Timber Co
Hi Paul, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Excellent quality product
Excellent quality product, very friendly staff, provided very good advice / guidance, and sorted us out us having turned up on the day with trailer having travelled near 100 miles, having not felt comfortable pre-ordering on www, needing "touch'ee feel" not spending a fortune but around £2k. An absolute delight to deal with, we were sorted quickly "having rocked up" so to speak,
In the short time we were there we saw fully what a truly and very professional set up Southgate Timber is in its considerable operations supporting / supplying people over the country.
Thanks, we will preorder next time, and there will be lots of next times. Mike D
3. Juli 2025
Antwort von Southgate Timber Co
Hi Michael, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments, 5-star and detailed review. We look forward to seeing you again soon. Best regards 😊
great product and super fast delivery
3. Juli 2025
Antwort von Southgate Timber Co
Hi Richard, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Premium products
Premium products, helpful advice, and great service - even down to the delivery driver!
3. Juli 2025
Antwort von Southgate Timber Co
Hi Neil, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Antwort von Southgate Timber Co
Hi Craig, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Friendly helpful staff
Friendly helpful staff, good quality product. Would have been five star but would have liked more flexibility on delivery ( delivery driver lovely guy, very helpful)
3. Juli 2025
Antwort von Southgate Timber Co
Hi Ian, thanks for the review, delivery took place in under 3 days :-)
Knowledgable sales staff and efficient…
Knowledgable sales staff and efficient delivery with helpful driver
3. Juli 2025
Antwort von Southgate Timber Co
Hi Gary, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Answered my questions fast
Answered my questions fast, sent me the link i needed saving me time and effort, and very quick delivery too. Highly recommended
3. Juli 2025
Antwort von Southgate Timber Co
Hi G K Trueman, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Very quick delivery and very well…
Very quick delivery and very well packaged and protected. Good quality timber
3. Juli 2025
Antwort von Southgate Timber Co
Hi Mike, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Antwort von Southgate Timber Co
Hi Alick, thank you for your recent purchase and for taking the time to give us your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best Regards :-)
Antwort von Southgate Timber Co
Hi Dan, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Antwort von Southgate Timber Co
Hi Alin, Thank you for your recent purchase and for taking the time to provide us with your feedback. We appreciate the positive comments and 5-star review. We hope to deal with you again soon. Best regards 😊
Jatoba decking
Great company to deal with ordered 45 lengths of beautiful Jatoba hard wood decking boards which were delivered promptly by a very friendly delivery driver.
Would highly recommend.
11. Juni 2025
Antwort von Southgate Timber Co
Hi Stephen, thanks for your recent purchase and for taking the time to give us your feedback. We appreciate the positive comments and 5-Star review. We hope to deal with you again soon. Best regards :-)
Antwort von Southgate Timber Co
Hi James, thank you for your recent purchase and for taking the time to give us your feedback. We appreciate the positive comments and 5-Star review. We hope to deal with you again soon. Best regards :-)
Order placed with Charlie who was very…
Order placed with Charlie who was very helpful. I managed to come to your premises to collect red cedar.
Everyone very helpful.
Will use your company again.
11. Juni 2025
Antwort von Southgate Timber Co
Hi Graham, thank you for your recent purchase and for taking the time to give us your feedback. We appreciate the positive comments and 5-Star review. We hope to deal with you again soon. Best regards :-)
A very good experience
A very good experience. Before placing the order, I was not sure if courier or lorry delivery would be best, but the software works out which is best and offers you the best option. After placing the order, I phoned and arranged the courier delivery for a convenient day.
My small order was delivered in three wrapped packages to my front door, from where I could take it through to the back garden, where I was going to use it to construct a raised garden bed.
29. Mai 2025
Antwort von Southgate Timber Co
Hi Derek, thank you for your recent purchase and for taking the time to give us your feedback. We appreciate the positive comments and 5-Star review. We try to accommodate customer delivery requests as best as possible, our own lorries are all booked in with customers the day before and the guide delivery time given. Couriers have an automatic email to advise despatch, typically next day delivery, but are instructed to leave parcels somewhere safe should you not be home. We hope you enjoy your timber and look forward to dealing with you again in future. Best regards :-)
Great product and service.
13. Juni 2025
Antwort von Southgate Timber Co
Hi Cam, thank you for your recent purchase and for taking the time to give us your feedback. We appreciate the positive comments and 5-Star review. We hope to deal with you again soon. Best regards :-)
Excellent products and customer service
New decking looks fabulous. Great hardwood and excellent advice prior to purchasing and during dispatch and delivery. Highly recommend this family run business.
11. Juni 2025
Antwort von Southgate Timber Co
Hi Rebekah, thank you for your recent purchase and for taking the time to give us your feedback. We appreciate the fantastic comments and 5-Star review. We hope to deal with you again soon. Best regards :-)
Quick and simple ordering process with…
Quick and simple ordering process with helpful staff, the product purchased was as described and of good quality.
11. Juni 2025
Antwort von Southgate Timber Co
Hi McAuliffe, thank you for your recent purchase and for taking the time to give us your feedback. We appreciate the positive comments and 5-Star review. We hope to deal with you again soon. Best regards :-)
the delivery and logistics staff were…
the delivery and logistics staff were great but whoever picked the timber from stock A) did not check quality.
B) did not check correct dimensions
C) some stock was totally water saturated!!
11. Juni 2025
Antwort von Southgate Timber Co
Hi David, thank you for your recent purchase and for taking the time to give us your feedback. Unfortunately, you left a Voicemail at the weekend when we were closed and we failed to call you back on Monday to discuss your concerns about the delivery. Our sincere apologies for this human error, we will look to ensure this doesn't happen again. We have since this review reached out, you have emailed some images from the 339 metres of timber supplied, there are 3 or 4 knots and 2 areas about 4" in length with dent damage in the Western Red Cedar supplied. There is no reason to think the timber is not as described online, this Cedar is supplied unseasoned, so can be wet in occasional pieces which will dry rapidly onsite when separated from other boards, this will have no negative impact on the timber and its suitability. As mentioned in our emails had you followed up and sent images before using all the material we would have swapped any faulty lengths. We tried to call today with a personal apology and left you a voicemail. Thanks again for pointing out our error in not returning your call we have discussed at length and are improving based on your feedback. Best regards :-)
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