I'm a repeat customer and can recommend Southgate all round - detailed product info on the web; competitive price; friendly and helpful staff; and most importantly, high quality timber. I bought ther... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Friendly staff picked a short-notice order for me to pick up the same day. They were dealing with a customer who'd given ST a poor review by MISTAKE, which was intended for another popular DIY retai... Mehr ansehen
Unternehmen hat geantwortet
Very friendly and helpful advise, easy to follow ordering system. Best price beating all competitors and plenty of stock to choose from. Delivery was on time and easy friendly process. Great firm doin... Mehr ansehen
Unternehmen hat geantwortet
We recently purchased some Canadian Western Red Cedar cladding for our summer house project. A big thank you to the Team at Southgate Timber. The quality of the Cedar is outstanding and the Team mem... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Based in Moreton, Essex, Southgate Timber was established in 1984 and the company combines expertise in timber with quality customer care and competitive prices. We believe in building close working relationships with our customers to ensure that we meet all your timber needs.
Kontaktinformationen
Church Road, CM5 0JA, Moreton, Vereinigtes Königreich
- 01277 890783
- mark@southgatetimber.co.uk
- southgatetimber.co.uk
4.8
Hervorragend
1818 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great supplier - even for DIY
I'm a repeat customer and can recommend Southgate all round - detailed product info on the web; competitive price; friendly and helpful staff; and most importantly, high quality timber. I bought thermowood pine cladding that was exactly as they described and had obviously been stored well. The customer loo makes the drive there to collect more comfortable too!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Southgate Timber Co
Hi, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Great service from order to delivery
30. September 2026
Antwort von Southgate Timber Co
Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Super nice planed oak and quick
Super nice planed oak and quick, efficient order & delivery
30. September 2026
Antwort von Southgate Timber Co
Hi Emma, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Excellent experience
Excellent experience . The staff were extremely helpful . Product was great quality and delivered on time . And exactly what I needed
Many thanks for your help
30. September 2026
Antwort von Southgate Timber Co
Hi Mr Taylor, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Excellent service
Excellent service
Needed a little help with options available. Delivery was quick and the Ipe wood ordered was excellent quality. Thank you.
21. September 2026
Antwort von Southgate Timber Co
Hi Suri, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Excellent quality and service
Very easy to order and delivered promptly. Product was as described and high quality. Just what I needed for the job.
21. September 2026
Antwort von Southgate Timber Co
Hi Fair, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Red cedar tongue and groove
Quick response to enquiry and prompt delivery. Good commms all round
21. September 2026
Antwort von Southgate Timber Co
Hi Ian, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Very friendly and helpful advise
Very friendly and helpful advise, easy to follow ordering system. Best price beating all competitors and plenty of stock to choose from. Delivery was on time and easy friendly process. Great firm doing it right.
21. September 2026
Antwort von Southgate Timber Co
Hi Douglas, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Friendly staff picked a short-notice…
Friendly staff picked a short-notice order for me to pick up the same day. They were dealing with a customer who'd given ST a poor review by MISTAKE, which was intended for another popular DIY retailer!
It only takes one bad review to spoil a great reputation. Keep it up guys!
15. September 2026
Antwort von Southgate Timber Co
Hi Sean, Thank you for your recent purchase and for leaving such a fantastic review. We appreciate you taking the time to pass on your positive experience in our office...many, many customer have a great transaction but don't take the time to give that feedback!
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Good selection of quality red cedar
Good selection of quality red cedar. Good price and prompt collection from the yard
21. September 2026
Antwort von Southgate Timber Co
Hi Jamie, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Too much discrepancy in board widths
Board widths varied too much to get a good finish on the deck
14. September 2026
Antwort von Southgate Timber Co
Hi Chris, thanks for taking the time to share your feedback. Southgate Timber are the UK's largest seller of hardwood decking, particularly Yellow Balau Decking. We take great care to describe our products accurately online. If customers need assistance with fitting, we have online videos and we offer support. You are correct that the widths can vary in YB and all hardwood decking; this is standard and can be overcome by matching boards of similar width if you are butting up the ends.
Hardwood decking is generally machined at source and loaded in containers for shipment to the UK. Moisture content from board to board can vary, and therefore movement before fitting can result in board width variations.
We appreciate your business and hope to deal with you again in the future
Best regards
Great service all round
Great service and product from Southgate Timber.
The quality of the product (thermowood pine) was excellent. Technical assistance was great and delivery was prompt by a friendly and helpful driver.
No hesitation in giving 5 stars. Thank you 👍
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Southgate Timber Co
Hi David, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Canadian Western Red Cedar is Outstanding
We recently purchased some Canadian Western Red Cedar cladding for our summer house project. A big thank you to the Team at Southgate Timber. The quality of the Cedar is outstanding and the Team members are very professional and knowledgeable. The timber is stored and handled with the greatest of care. We would definitely recommend Southgate Timber to anybody looking for great quality products and fantastic customer service. A truly great team with a shared passion for providing great quality in all they do. Thank you.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Southgate Timber Co
Hi N, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Have been a customer of Southgate…
Have been a customer of Southgate Timber for over 20 years. Fantastic company. Great range of superior quality timber
14. September 2026
Antwort von Southgate Timber Co
Hi Phillip, Thank you for your continued support and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Great service
Great service, on time delivery, quality products and freindly, helpful staff.
14. September 2026
Antwort von Southgate Timber Co
Hi Mr Tayler, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Happy Chappie
Absolutely made up with the product, and the protective packaging certainly helped to prevent any damage occurring in transit.
3. September 2026
Antwort von Southgate Timber Co
Hi Paul, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Bad quality timber decking
I bought from Southgate timber a significant amount of wood decking. They seem professional and trustworthy with the process but the quality of the wood timber was disastrous. So many planks came bent, curved and once fitted, few broke on the edge.
After numerous back and forth with the director of the company, he blamed it on the moisture... i still cant figure out how can wood decking in London can avoid moisture:((. His email reads: 'The boards have cupped because of in-balance of moisture'. He has therefore completely dismissed my complain, refused to pick up the faulty boards and any kind of solution.
So if you buy from them, pray that all goes well as they wont be there if you have a problem. They just dismiss you even if you spend thousand with them.
and yes they will say in the reply they offered few new boards after 8 emails sent and 3 times pictures that he failed to look at, so not good enough.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Southgate Timber Co
Hi Audrey, thanks for taking the time to give us your feedback. Whilst we welcome customer feedback, please allow us to defend our business and give a few facts based on your review.
1. Jatoba decking was supplied 8th May but the complaint was not received till 22nd June
2. The timber was only reported bent after it had all been installed
3. The fitter failed to read the basic instructions for the hidden fixings and had to take up and re-fit the complete deck after speaking with us
4. We have sent around 14 emails trying to assist you to resolve the errors on fitting and the limitations of the deck design having inadequate airflow and drainage under the decking
5. There is some cupping of the Jatoba boards caused by damp under the decking due to the fitting/deck design. This is not a timber defect; it is a design limitation
6. Lengthy emails were sent to assist your fitter to get this right
7. Three split boards from 260pieces ordered were offered FOC replacement despite this request 4 months after the delivery
8. We sell circa 20,000 lineal metres of Jatoba 21 x 145mm smooth hidden fix per calendar year. We have not received complaints of any noticeable amount from other customer except the occasional sub-standard board or transit damage which we promptly resolve for customers when reported in a timely manner.
9. We have responded to all communication within a swift timeframe typically same working day.
Regrettably we were unable to reach an amical solution with yourself but on receiving the threat of a negative review there was little more we could do to help further. Had the fitter just read the instructions and the deck not been at ground level (allowing for drainage and air flow) we believe all the of issues would have not occurred. We do take great pride in our service and customer support as is shown overwhelmingly in our customer feedback. Only about 3% of our customers take the time to review our business so as you can imagine we have 1000’s of happy customers who have purchased Jatoba and other timber products from us every year.
Sorry we didn’t meet your expectations and that your frustrations with your project have resulted in this negative feedback for us. You explained to my colleague that everything has gone wrong with your house project, we are sad to hear this and hope you get everything resolved to your satisfaction.
Best regards
Antwort von Southgate Timber Co
Hi Simon, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
From the first contact the company was…
From the first contact the company was brilliant, they helped me with the quantity of material I needed and the best choice of wood for the job.
On delivery the driver was so helpful in off loading everything.
Overall a fantastic experience.
3. September 2026
Antwort von Southgate Timber Co
Hi Carl, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
Great service and very helpful while…
Great service and very helpful while ordering
3. September 2026
Antwort von Southgate Timber Co
Hi Mark, Thank you for your recent purchase and for leaving such a fantastic review.
We’re delighted to hear you were happy with your experience and truly appreciate your kind comments and 5-star rating. Feedback like yours really helps us and means a lot to the whole team.
We look forward to working with you again soon and supporting you with your next project.
Best regards 😊
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