Southdownsinsurance Bewertungen 

Excellent customer service

I bought travel insurance for a recent holiday as it seemed reasonable and straightforward. I have medical conditions and declared them all. On holiday I had a minor accident to a finger, totally unrelated to any of my medical conditions, and had to see an urgent care centra, get an xray and get a couple of medications. That's it. (I jammed my finger in a car door by mistake) I came back before last xmas. I provided a very comprehensive set of documents, receipts for everything, medical reports etc. it consisted of 8 files in total. Each time they ask for some petty little point, which it is impossible to receive. I rang up and even the person in customer service said it was unusual to request so much information. This is through AXA, but I am totally disgusted by the ridiculous questions on such a small claim. I will never buy insurance from southdowns again.

Excellent cover and De Facto rating. Using Southdowns Insurance has given me peace of mind at competitive price point. I would highly recommend.

This is the second time I have used Southdowns Insurance services . I do find the deals good and the coverage they offer is of a great variety.

It is now three years that I have been insured with them. I only ever had to put one claim through and have to say it was not handled well to start with. However, customer service and management intervened and turned things around showing understanding and a willingness to make things better. I am happy to know they can be trusted to recognise a shortfall and fix it.

Very helpful and informative on the phone

Casey was very knowledgeable, clear and efficient, she resolved my issue very quickly

Looking over some of the good reviews, these seem to be written from people who haven’t made a claim. The process was easy to buy the insurance, I’ve phoned them a couple of times and got through straight away. However, I want to make a claim. And this is where it starts going down hill. You are sent through to an AXA portal. I have entered my details and they cannot verify them. So I phoned AXA, all details correct. They are not sure why I cannot access the AXA portal. So I phoned Southdowns and they confirmed all details are correct. While I was on the phone I asked them where is the AXA call centre based. Mexico!!! There’s the problem, the line is not great, hard to understand. I had to phone them back in the hope to get someone else because I couldn't tell what he was saying. My annual insurance is due and I’m not renewing it. I have no hope for my claim after reading over reviews. I will take out my next insurance where there claims call centre is in the UK

Cheaper insurance cover with underlying health history, easy to do and covered straight away.

Easy to buy via topcashback

Great customer service, Southdown are very reasonable with there prices, im happy with them, they helped me when I had to claim whilst I was abroad, helped me step by step. I recommend southdown and I will continue being a customer. Thanx again southdown.

Really easy to sort a new policy this is my second year great prices and straight forward I would reccomend to anyone to try southdown before other company's. Thankyou for another years policy.

Great experience and fantastic customer service! Very pleased, I've been using their services for 3 years now!

Very helpful, easy to get through to on the pone

Easy online value for money

Friendly, knowledgeable, helpful, patient person I spoke with

Excellent service

Quick, easy and straight forward to get the level of cover required.

Excellent service prices increased but probably the market

Easy renewal of policy. Efficient customer service & competitive price