Southdownsinsurance Bewertungen 

Very helpful and patient, sorted out my policy changes and renewal no fuss

Easy site clear directions to follow used previously and will continue to do in future

Really helpful advisor who took me through a complex upgrade to my insurance needed for medical conditions in a helpful way that made it easy and felt supportive. Identified the best deal possible for the level of cover I was seeking.

Been with the company now for a few years and always easy to talk to and get fair quote. Fingers crossed as of yet not needed to make a claim and that's the real deal to how they operate but I'm confident and hopeful with the way they communicate they will handle themselves honestly.

My daughter got ill whilst on our holiday - we did everything asked for by the insurance company- receipts from the hospital, Dr notes, receipts of medicines, they asked for proof that we were actually where we said we were - we supplies all boardingpasses and tickets, then they asked for NHS records - the records on the NHS app is not enough- they requested full medical history which proved difficult as my daughter is at Uni and have changed Dr.. in the end we gave up - it feels like a scam - this was a completely legitimate claim, we wasted time calling them, emailing all the documents but the insurance company it to complicated with the full medical history being so difficult to get.
If you want to feel like you are safely insured when on holiday - stay away from this company.

Very helpful phone call for annual renewal with a really pleasant adviser. Premium was much cheaper than I expected

I've used Southdowns Insurance several times over the past few years, and they always provide no- nonsense, easily arranged travel insurance at a good price. Highly recommended.

Easy website to use with very competitive premiums.

So far so good... hopefully I won't need it

Very competitive prices with a great selection of types of cover. This is my second year with this company

I GAVE 4**** AS I DONT GENERALLY LIKE GIVING 5 AS IT IS RESERVED FOR BEYOND EXCELLENT.
SOUTHDOWNS ARE A REPUTABLE COMPANY AND OFFER A COMPETITIVE PRODUCT, THEY ARE GENERALLY FAIR AND RELIABLE AND I INSURE WITH THEM SINCE A COUPLE OF YEARS! WOULD RECCOMEND.

Vert easy to navigate website & easy to obtain insurance & very competitive price.
First class experience

Rudest customer service I've ever spoken to, and a claims portal that doesn't work. Had to claim for a trip to that was affected by natural disaster. After submitting a claim online, the portal said there was an error and we needed to call the team. Spoke to one of the rudest men (Bernardo) I've ever dealt with who repeatedly spoke over me. Responded to an email as instructed with claim details which was ignored for weeks. Spoke to someone else on the phone (Xavier he said his name was) who also interrupted me and kept telling me I couldn't make a claim; openly admitted they ignored my email; and blamed me for their portal not working. Never dealt with such rude people and doubt I'll get any money back despite being told to evacuate a natural disaster. Spent £70 on the policy and lost £700 for a claim I won't get back.

Always helpful, always a great price, clear and understandable communication, very efgicient

Very quick and easy. I needed horse riding cover and it was very clear that this was included, unlike with some other insurers.

Great service when I called with a question, there was no waiting in a queue for my call was answered straight away and query dealt with quickly

10/10 Customer Service
The agent I spoke with (Nikki) was polite, knowledgeable, helpful and very personable. Who knew renewing travel insurance would be a fun and pleasant experience!

Great service

Brilliant service over the phone today. Would highly recommend Southdowns, they are competitive price wise but most importantly they are very helpful over the phone

Booking travel insurance with Southdown insurance was a quick and easy process. Also the price was good.