Southdownsinsurance Bewertungen 

The advisor was professional and very helpful.

Having bought a policy for peace of mind. It has been a terrible experience trying to both claim back for out-of-pocket medical expenses we incurred when my husband needed urgent emergency surgery. As well as trying to get the company to book return flights and extend our hotel booking, when we needed to delay our return. There is no online number to call (i.e. whatsapp) so the cost of phone calls was extortionate. I frequently got cut off and so had to go through security again and again and each time got a new member of the team, so they had to read all the notes. At one stage, they even talked about moving hospitals (really handy when your husband is in agony and needs EMERGENCY surgery). Everything took so long, and in the end, that is why we ended up paying for treatment. Not sure, I expected travel insurance to work this way, but apparently this is standard. I thought because this was underwritten by AXA it would be a good reliable policy. How wrong could I have been. My husband's surgery was on the 16th Jan and here we are in March with no end in sight of our claim being paid.

Very happy with the customer service operator (cannot remember her name )
She was extremely helpful and efficient.
Thanks for great service

Great experience. Forgot the ladies name but she was quick and efficient. Told me what was going to happen with amending my policy and then it was all done.

Great!

Getting a quote from South downs Insurance was a good experience. The representative was very pleasant, knowledgeable and thorough. It wasn't long before my insurance was sorted and the policy emailed to me.

Knowledge, time, brilliant attitude, calm, professional

Quick and straightforward. No waiting. Polite and efficient service.

Easy to arrange travel insurance, loyalty scheme available & pleasant to deal with on the telephone.

Great price through moneysavingexpert, but also auto renewed without any notification or emails.

Great customer service and good clear communication.

The person I spoke with was friendly and professional and efficient and the price of the insurance was the most competitive. I have insured with Southdowns before and will do so again!

helpful advice. premium didn't go up stupid amount for medical conditions

The customer service was excellent, Bethany was very helpful, pleasant and understanding of my needs , would highly recommend and will definitely be returning for future requirements in holiday insurance

Renewing was easy and they gave the best cover for the cheapest price. It was over £100 cheaper when I called to renew than it was by looking on a comparison site. Customer service was great as well, very polite.

Purchased from them twice, once directly and once through money supermarket or some such. Haven't had to claim but seems good to me, and I believe they also have the option to have certain extra things covered (such as 'extreme sports') and adding this was made easy and clear.

I wanted to write a long review but I will make it very short Imy sister lost her glasses. we called to see what we get covered and to buy new one, on the spot but the guy speaking on the other line explain me a part of their terms that says, (something like) if you lose an item that you lost sight of then they don't cover. it's a bit hard to explain exactly what they wrote But in short They will never cover you for any lost property Because they have very clever terms that if you lost sight of the item Then they don't cover

How could you lose an item without losing sight of it??????

Very simple to input information and get an array of quotes.

2nd year using this company.
Great prices

Good price helpful staff

Great coverage and price. However claims are handled by a third party. As a result the claims experience is slow, impersonal, and has you dealing with systems that aren't really catered to Southdowns insurance claims. For example, my first claim was closed automatically because the agent mistyped my policy number, and there was no way to reopen it other than me manually creating a whole new claim and going through the trouble of re-entering all the information and documents, and then having to wait weeks for them to even look at it.

As a result most of my claim had to be handled by back and forths over email. With some of my queries being ghosted and having to be repeated.

The only saving grace is that my claim amount was small, otherwise I would be furious. In total, it took over 2 months just to resolve a £150 claim, I can't imagine if it was for thousands of pounds how most people would manage, let alone have the patience to deal with such poor service. Safe to say I'm not planning to renew.