REM-Fit  Bewertungen 

Two failed mattresses in six years despite a 10-year guarantee

I purchased a Rem-Fit mattress in 2020, expecting the quality and durability promised by the 10-year guarantee.

After just three years, the original mattress collapsed and was replaced under warranty. Unfortunately, the replacement mattress has now also collapsed in 2026. Two mattresses failing within six years has left me with no confidence in the product.

I made it clear to Rem-Fit that I do not want a third mattress and instead requested a refund or appropriate compensation. In my view, a mattress covered by a 10-year guarantee should not repeatedly fail after such a short period of normal use.

Rem-Fit have suggested that the current mattress can be “re-glued”, but have yet to provide a date for this repair. I have photographs of both failed mattresses and have supplied evidence throughout.

I believe consumers are entitled to expect products to be durable and of satisfactory quality. After two failures and no satisfactory resolution, I cannot recommend Rem-Fit.

Lots of progress updates and if we asked a question we got an immediate very helpful reply.
Mattress and free pillows arrived as stated.
Really good company and staff

Good product, shipping and delivery updates could be better, Matress arrived with temporary cover, and only one of the 2 pillows arrived.

Had this REM-Fit 5000 Lux Elite Hybrid Mattress (King Size) for a bit now and it’s made a real difference. Proper comfy but still supportive – not too soft, not too firm. You don’t really feel your partner moving about either, which is a bonus. Feels really well made and I’ve been sleeping much better since getting it. Solid purchase overall.

Delivery men were very helpful. Mattress is very comfortable and supportive.

Finally getting some relief a bloody good mattress!
I’ve been using my Rem-Fit mattress for a couple of weeks now, and I have to say, it’s a bloody good mattress.
I’ve been dealing with back pain for a while, and since switching to this, I’ve definitely noticed a significant improvement. I’m in much less pain than I was before. It strikes that perfect balance of being really comfortable and soft, without sacrificing support. The overall quality and feel of the materials are excellent; you can really tell it’s a high-end product.
Even my family members have commented on it. They kept going on and on about how comfortable and lovely it felt when they tried it out. If you’re on the fence, I’d highly recommend

The mattress is very comfortable and big and has really helped with my back issues. I now look forward to going to bed every night!

There was a problem where the delivery company only brought the pillows, saying they didn't know where the mattress was, but REM-Fit's customer service was very responsive and sent a new mattress out straight away. Mark and Lisa deserve some praise!

(Location says Switzerland but it was delivered in the UK - I use a VPN and so should you!)

Very smooth service, excellent communication around delivery. I'm very pleased with the purchase.

Ordering was easy and the mattress was delivered within the window, with two people getting the mattress to the room of my choice. I also had lots of correspondence advising on what to expect and how to unpack and look after it. The mattress itself is very comfortable for both myself and my wife and definitely helps with my back pain.

For the price, these cannot be beaten. We bought a mattress and have been super satisfied with its quality and support. We have slept better, and no longer have aching backs. Highly recommended.
The delivery was super quick, and the communication was superb.

Wish I had read some of the reviews here before purchasing. Bought two memory foam pillows, used for a few days and caused a back injury, contacted the company to complain and just got AI bot customer service and then got told they can't be returned because "I find them too firm". I didn't say I found them too firm, I said they caused a back injury. Will be escalating to Trading Standards as these products are not fit for purpose and the "customer service" is a bad joke.

Quick delivery and at far better price than competitors offering the same products. This is the second mattress I've bought from REM-fit as the first was such good value for money. I spent double the amount on a Simba mattress 2 years ago and its nowhere near as good as this one. I would highly recommend them to anyone who wants a good night's sleep.

Great mattress very comfortable and supportive

Returning customer. Got their Ortho 500 (the model is now improved and under new name) mattress in 2020, amazing sleep ever since. The team was great on a later stage with some post sales care. And I'm a returning customer now ordered for the spare room too. A huge advocate to the brand, the best firm mattress you will find. They also get rid of your old mattresses as / if needed

I’d read reviews about the comfort of the REM-fit pillow. It lived up to its reputation. It’s given me the best night’s sleep ever. Family say I look so well. I wasn’t ill before, but now I’m truly rested. No more tossing and turning. Amazing. Thank you.

I have tried many different pillows & they end up being lumpy-bumpy which makes me grumpy in the morning! I can’t have feather pillows so I had to find something else.
This pillow is cooling, smooth & comfortable. It took me about a week to get used to it & I only need the one pillow now whereas I used to have 2. At first it does feel odd but give it a chance.

Initially brought REM-Fit 5000 Lux Elite Hybrid Mattress as it had good reviews and because of the 100 days return policy as I could return it after trying if it did not meet my needs. Also the site offered me a discount code which further recduced the price. But having tried it for little more than 2 months have decided to keep the mattress due to its good support and comfort level. After many years have been able to sleep on my back as all the previous mattresses I tried would give me lower back pain if I slept on my back the whole night. This mattress allows me to sleep comfortably on my back as well as side.

Absolutely awful company to deal with. Assume it is because of the AI nonsense responses.

I cancelled my order made on 29 May on 10 June, as they could not guarantee that delivery would be made by 12th June. Being on a blow-up mattress at our age - not the best - and we needed a guarantee it would be delivered. In light of all the complaints on here, with deliveries being promised and then not taking place, we couldn't afford to leave it any longer. Our new mattress arrives today from a company who could make the guarantee in 24 hours.

Having received 3 e-mails from REM-Fit on 10 June confirming that firstly, cancellation was an option, secondly, it had been made and then thirdly, that the refund was in progress from "Lisa", I get another one. This morning's response implies it is too late to cancel. Suggesting it was "made to order" and that I'd have to accept the delivery on the 12th. That delivery they strangely could not guarantee until I cancelled.
I've gone back and quoted my consumer rights and the fact that they confirmed, repeatedly, that the cancellation was in place and the refund was with the processing team. It is only bespoke orders that cannot be cancelled, not standard issue products.
Also, when the delivery was supposedly arranged, the e-mail states my contract is with Millbrook Beds Ltd. I've seen their Trustpilot reviews - I would never have ordered the mattress in the first place if I'd known they were making it.
Dreadful company. I will have to raise a dispute with my card provider if they do not refund the money. Including delivery.

Great product. Worth the money.

Very easy to order online, great discount & free products with new mattress order. Arrived in a week, very easy to unpack, amazing quality comfortable mattress, pillows are great & mattress protector is perfect. Would highly recommended this company