REM-Fit  Bewertungen 

I recently purchased a REM-Fit 500 Cool Gel Pillow but found it was too thick/deep meaning I experienced neck pain and headaches from using it. The customer services team were great and very understanding and have replaced the pillow with a different Low Depth Pillow which I am confident will be perfect for me. Thank you REM-Fit!

Great customer service

We have not had any products from REM-Fit before but decided to give them a go after seeing all the excellent reviews. We are so pleased we bought from them. All of our purchases are excellent, the mattress is superb, it was delivered on time as promised and even when there was an issue with one of the items not being delivered the communication was incredibly fast, responsive and friendly in sorting it out.The missing parcel was found and was delivered promptly. Both delivery teams were excellent.We would definitely purchase from REM-Fit again. Thank you.

I bought the REM-Fit Pocket 1000 Hybrid mattress and it has made a massive difference to my sleep in the week since it was delivered. Trouble-free order and delivery, helpful and courteous delivery and removal of my old mattress too.
I find the mattress cool, just the right firmness for me and very comfortable with support in all the right places which helps eliminate my backache. My sleep is much more peaceful without the movement of my partner disturbing my slumber.
Astounding value mattress.

Quick delivery, good communication, very comfortable mattress. I have the 4000 Ortho Elite Hybrid Mattress. Even my 13 year old daughter loves it.

We ordered a mattress in February and after multiple missed deliveries where the mattress was automatically redelivered to Remfits warehouse with no actual attempt to deliver the product, we have now been chasing for a refund for 5 months. The company use an AI bot for their customer service which was useless but even after we eventually got through to a human being, they were still no help. We have now disputed this charge with our credit card company as we were getting no where with Rem fit.

Really good product at a reasonable price. Would definitely recommend.

I can't fault the mattress at all (we bought the 4000 Ortho Elite Hybrid). In fact this is our second - we bought a double about 4 years ago and loved it so, when we decided to get a king-sized bed, we knew we wanted the same mattress. It provides excellent support, my husband has a mild scoliosis and has had back problems for many years but he has found the mattress alleviates any aggravation to his condition and he very rarely suffers an ache or pain now.
I gifted the double mattress to a lady who also suffers back problems and she sent me a lovely message to say she'd had the best night's sleep in years 🙂
Really happy with the service, the delivery was efficient and by a friendly team.
We'll definitely be buying again when we replace our small double guest room mattress but worried if we do, the guests might never leave 😳

first class service only thing i would say is delivery time is a little longer than other sellers but worth the wait .delivery drivers were great .

They still haven't delivered the ordered items and it is well past the 5-10 working day lead team. There has been no information given as to why there is a delay and I'm getting increasingly worried about whether they will actually deliver the products I've ordered. This is completely unacceptable as many customers (like myself) are in the process of moving home and therefore relying on the mattress to be able to sleep on their bed.

Customer support is severely lacking. They don't give you an actual phone number for support, I suspect to avoid having to deal with unhappy customers directly or to cut costs. Having contacted an email address, the customer support agent said they would contact the warehouse but I have yet to receive any update regarding my order. At this point I am close to cancelling my order and requesting a refund.

Great service from order to delivery
Easy ordering
Great value
Arrived quickly
Fantastic communication on delivery window
Easy to set up
Very comfortable mattress

What can I say if you want a mattress to keep you comfortable all night i highly recommend 👌. I woke up with lower back pain with my old mattress but since sleeping on this rem fit I wake up with no pain at all this is a genuine review the customer service is fantastic !!!

Order number - RM-41717
I must respectfully disagree with your assessment that the issue I have reported is solely a matter of personal comfort preference. am surprised by your decision,i as my mattress was delivered on 19 December 2025 and, according to the terms of purchase, I am entitled to a 200-night sleep trial. Based on these dates, I under

Although I have mentioned that I prefer a firmer mattress, my complaint concerns the condition and performance of the mattress itself. When the mattress was first delivered, it provided a significantly higher level of support. Since then, one side has noticeably sagged and now feels substantially less supportive than the other side.

This change has developed over time and has affected the quality of my sleep. In my opinion, this is not simply a question of firmness preference but a deterioration in the mattress’s performance and support.

I am therefore disappointed that the matter has been dismissed without a further inspection or investigation. The fact that the mattress is now sagging and no longer performing as intended raises legitimate concerns regarding the durability and quality of the product.
Unfortunately, no one has contacted me since your last message, and my warranty claim still has not been handled. I have not received any updates regarding the investigation or the transfer to the specialist team.

I am also very concerned because my 200-night warranty period is about to expire. I submitted my claim within the warranty period, so I kindly ask you to confirm that my claim will still be processed and that the expiration of the 200-night trial will not affect my eligibility

Well what can I say Great Product Easy to order comfortable Great Offers in every way and great for my back the best sleep ever , fantastic allround would highly recommend these's to anyone Fanbloodytastic

Excellent service, from purchase to delivery and post purchase to check on how we are getting on with the mattress. Lots of good reviews on comparison website and communication throughout the process, plus the 8% discount for keyworkers and free pillows and accessories, made this a really positive purchase.

Very comfortable and enjoying my new Rem-fit lux hybrid mattress

After extensive research to find a suitable mattress to help with my back problems, I chose Rem-Fit based on the positive reviews. Unfortunately, the mattress has been a disappointment, and I continue to wake up each morning in pain.
Following advice from your customer care team, I kept the mattress for several months to allow time for my body to adjust, but there has been no improvement.
I was then told I could not return the mattress because the complimentary pillows included at the time of purchase had been used. This condition was never made clear, and I feel misled and very disappointed. Buyers beware!

On june 11th i ordered the rem fit hybrid 3000 supreme mattress as ours was past its sell by date, not had foam mattress before, i am a hot sleeper so i like that this has open cell foam, it got delivered on thurs 25th, so we havent had many nights on it, but so far we are very impressed last night with it getting cooler had an excellent nights sleep, with the mattress i also got 2 free pillows, pillow protectors, cotton mattress protector so liked that, i paid a bit extra to have old mattress taken away, less hassle than paying the council to take it, ordering, delivery and old mattress going all went very smoothly, no complaints at all, plus i like you get a 15 year guarantee. So am now looking forward to many a good nights sleep, and would recommend giving this firm a look.

Great mattress and easy delivery process.

Two failed mattresses in six years despite a 10-year guarantee

I purchased a Rem-Fit mattress in 2020, expecting the quality and durability promised by the 10-year guarantee.

After just three years, the original mattress collapsed and was replaced under warranty. Unfortunately, the replacement mattress has now also collapsed in 2026. Two mattresses failing within six years has left me with no confidence in the product.

I made it clear to Rem-Fit that I do not want a third mattress and instead requested a refund or appropriate compensation. In my view, a mattress covered by a 10-year guarantee should not repeatedly fail after such a short period of normal use.

Rem-Fit have suggested that the current mattress can be “re-glued”, but have yet to provide a date for this repair. I have photographs of both failed mattresses and have supplied evidence throughout.

I believe consumers are entitled to expect products to be durable and of satisfactory quality. After two failures and no satisfactory resolution, I cannot recommend Rem-Fit.