REM-Fit  Bewertungen 

Great mattress and good value customer service and delivery top class
Had the best nights sleep in a long time comfortable, not to hard or to soft would recommend, very happy with my purchase

Experience on the whole was excellent.

After taking a short survey on which bed was right for me, I placed an order for the REM-Fit 5000 Lux Elite Hybrid mattress. I received confirmation a few hours later of my delivery date, with the option to rearrange.

Delivery was on time and went smoothly, delivery men were polite, friendly and very helpful, offering to place the mattress in any room that I requested.

Since sleeping on my new REM-Fit mattress, I can honestly say that I have found it comfortable, supportive from the first night, and I have sleep soundly ever since. I also purchased the waterproof cotton mattress protector which fits perfectly and is lovely and smooth, no creases.

I opted for the six month interest free payment plan, which was a bonus.

I do recommend REM-Fit mattresses, so much so that I am thinking of purchasing a single mattress for my guest room, and am currently browsing their bed frames.

Thank you, REM-Fit.

Delivery good.

Helping the missus's aches and pisn

Delivery of the mattress and bed frame was at the agreed time. Frame was fairly easy to put together and mattress is super comfy! Good value as well.

Excellent mattress and excellent aftercare - I ordered the wrong size by mistake and sorting out a replacement was handled quickly and efficiently. The original old mattress was removed for a small fee and the unused small mattress was picked up by The British Heart Foundation, organised by REM-Fit just after the replacement arrived.

My new REM-FIT 3000 Supreme Hybrid mattress is the most comfortable one I’ve ever had. It’s lovely and soft but also supportive. I fall asleep straight away and never wake up feeling achy. I was worried initially about buying a mattress online but felt confident knowing there’s a 100 day sleep trial. There’s no way I’ll be sending this mattress back, it’s a keeper.

Great communication throughout. The product arrived as scheduled, it was well packaged and a quality product. Well worth the price

Great products, amazing customer service. Would definitely recommend this company.

Quick delivery. Only had it for a week but so far really comfy and pleased with our purchase.

The delivery took two weeks which was frustrating and had to be chased passed their delivery window advised. But once finally in receipt we are very happy with the mattress and the pillows. Customer service email response time was prompt too.

Good delivery service to the bed location. Have slept through the night most nights since purchasing which didn’t happen on my previous Temper mattress. Also wake up feeling less stiff. Purchased Sept 2026.

Extremely disappointing customer service – buyers beware

I genuinely cannot recommend REM-Fit following the appalling experience my wife and I have had with this company.

We purchased an orthopaedic mattress and divan bed, specifically because I require appropriate spinal support due to existing medical conditions.

Our order arrived on 9 October 2026, but the bed frame was missing four essential centre support legs and the headboard fixing bolts. Without the support legs, the frame visibly sagged in the middle and could not be assembled or supported correctly.

I immediately contacted REM-Fit, explained the situation and supplied photographic evidence.

On 12 October, I was explicitly assured that the missing components would arrive the following day. They didn’t.

What followed was an incredibly frustrating series of emails, repeated apologies, vague reassurances and a complete lack of reliable communication.

To make matters worse, REM-Fit eventually supplied proof of delivery for a parcel supposedly containing the missing components. However, Royal Mail’s tracking showed delivery in Leicester, over in the East Midlands, despite us living in Somerset. The parcel had been signed for by someone neither my wife nor I recognised, and Royal Mail’s website confirmed that our postcode did not match the shipment’s records.

The fact that I had to investigate these discrepancies myself, rather than the company verifying its own delivery information, is frankly unacceptable.

It ultimately took a formal complaint referencing the Consumer Rights Act 2015 before meaningful progress was made.

The outstanding components finally arrived on 20 October, eleven days after the original delivery.

To be fair, REM-Fit eventually acknowledged the inconvenience and arranged a £100 goodwill refund, which their system has confirmed as processed. I appreciate that gesture, but it does not erase the repeated failures, broken delivery promises or unnecessary stress.

My biggest concern is how this company handles problems when something goes wrong. Customers purchasing expensive beds, particularly those with medical or mobility needs, should not have to fight for essential components that should have been supplied in the first place.

A company should be judged not only by the products it sells, but by how it treats customers when things go wrong. Unfortunately, REM-Fit failed spectacularly in that regard.

After this experience, neither my wife nor I will purchase from REM-Fit again, and I would strongly advise prospective customers to consider their options carefully before ordering.

The issue was eventually resolved, but the customer service experience was unacceptable from beginning to end.

AVOID AT ALL COSTS! I ordered a mattress and wanted the old one collected. I couldn’t find the option for old mattress removal on their website so had to spend days speaking to staff to get this organised. I finally got to speak to a human over the phone. His name was Chris. He didn’t sound friendly at all and sounded like he didn’t believe me when I was telling him the issues I was facing. When I finally made the payment Chris assured me that the mattress would be collected upon delivery of the new one.
I didn’t have much hope given the service I had received so far. Today my mattress has been delivered but Chris did not put through the order for the collection of the old one. I am fuming as he sounded like he didn’t believe me then couldn’t carry out a simple task himself. So much for a so called “manager”
I am waiting for them to get back to me!

Delivery was easily scheduled but was missing an item. This was arranged and delivered later. Generally service very good at the start.

By my God the mattress itself is just awful. Doesn’t properly fit our bed frame so seems to constantly slide around and we end up losing pillows between the headboard and the mattress. Considering it’s supposed to be great for people with back issues, it’s actually made both mine and my husband’s back issues worse and there are already noticeable dips in the foam and we are not big people. A few months in and we are already looking to replace. Wouldn’t recommend this mattress to my worst enemy.

Great mattress, but delivery options could be better

I’m really pleased with the REM-Fit 4000 mattress. It’s comfortable, supportive, and provides a great night’s sleep. The quality feels excellent, and overall, I’m happy with my purchase.

The only downside is the delivery service, which operates Monday to Friday only. This can be inconvenient if you work during the week or have limited availability, as weekend delivery would make things much easier.

Overall, I’m very happy with the mattress itself and would recommend it to anyone looking for a comfortable, supportive mattress. However, more flexible delivery options, including Saturdays, would make the whole experience even better.

I ordered a super king by mistake through wowcher, and contacted remfit to swop it for a king size, even tho i made this mistake , rem fit made it right (wowcher passed the blame ) , even tho it was my mistake , amy from custormer services was amazing and wenr above and beyond for me, she swopped the mattress and also arranged for rhe british heart foundation to pick up the super king, and i can honestly say the 1000 sprinf mattress is amazing best nights sleep ive had for a while, even the wife wakes up rested, (moans less haha) were like the chick and hippo from the silent nighr ads shes tiny im big and the mattress supports this and when i move she dosent feel it , plus the company keep you assured woth a 100 nighr sleep gurantee , amazing product im in the process of getting my children matresses too feom rem fit thanks a lot guys

Great service and a lovely comfy mattress. The free pillows are a welcome addition

I purchased a mattress from this company and all went well with great customer service - until I had a problem. Even though it was the more expensive 500 Ortho mattress, my husband felt like he was rolling off the edge. Replies were as quick as an AI bot could write them. They asked us to try several things, until their 200 night sleep trial period had passed, then there was nothing they could do for us.

We also complained about it dipping so much within a few months (neither myself nor my hubby are overly big) but they said it needed to dip by 25mm before they class it as a dip which is a ridiculous for us to have to wait for such a large dip before reporting.

I wouldn't use this company again. They are great communicators but are quite frankly squirm through issues until we can no longer claim.

My next step is to contact my credit card company.

We were impressed by the range of products offered by REM-Fit and found a mattress that met our needs perfectly, especially impressive as a couple with different requirements! We love the mattress, which despite being a competitive price has transformed our sleep. No more waking up in the night in pain and discomfort. The ordering process was simple, delivery was fast with good communication. The mattress was delivered to our bedroom on the first floor and our old one was taken for recycling with no fuss. We have no hesitation in recommending REM-Fit based on our experience.

The Rem-Fit Mattress is very very comfortable. For the past few days I started using it my back pain is gone. I really don't know how to express my feelings about it but to say it was one of my best purchases over a long period.