REM-Fit  Bewertungen 

2'915
•
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

My new REM-FIT 3000 Supreme Hybrid mattress is the most comfortable one I’ve ever had. It’s lovely and soft but also supportive. I fall asleep straight away and never wake up feeling achy. I was worri... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great mattress and good value customer service and delivery top class Had the best nights sleep in a long time comfortable, not to hard or to soft would recommend, very happy with my purchase

Bewertet mit 4 von 5 Sternen

Good delivery service to the bed location. Have slept through the night most nights since purchasing which didn’t happen on my previous Temper mattress. Also wake up feeling less stiff. Purchased Sept... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Delivery was easily scheduled but was missing an item. This was arranged and delivered later. Generally service very good at the start. By my God the mattress itself is just awful. Doesn’t properl... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Matratzengeschäft
  2. auch in
  3. Bettenfachgeschäft

Über REM-Fit

Vom Unternehmen geschrieben

REM-Fit is a leading UK mattress brand, trusted by thousands for delivering award-winning sleep solutions designed to support your health, comfort, and recovery. Our range of expertly engineered hybrid mattresses combines advanced cooling technologies, pressure-relieving memory foam, and supportive pocket springs to ensure optimal spinal alignment and a restful night’s sleep.

At REM-Fit, we believe great sleep shouldn’t be complicated. That’s why we offer fast, free delivery across the UK, a risk-free 100-night sleep trial, and a 15-year guarantee for complete peace of mind. Our commitment to customer satisfaction is reflected in our genuine mattress reviews, where UK customers share their experiences with REM-Fit’s product quality, comfort levels, and service.

Whether you’re upgrading your current bed or looking for a mattress to ease back pain, REM-Fit has the perfect option for every sleeper. Don’t just take our word for it - explore our Trustpilot reviews to see why so many customers rate REM-Fit as one of the best mattress companies in the UK.

Trust REM-Fit for mattress reviews you can believe in, from real UK customers. Sleep better, live better - with REM-Fit.

Award Winning Hybrid Mattresses

Vom Unternehmen geschrieben


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

2915 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 91 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(2'915)

423 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Best mattress

This is the best mattress you could get at a bargain price for what it offers. This is very comfortable firm and soft at the same time my back pain faded away. No silly spring noisy mattress any more. Fast delivery. I would recommend 100%

9. Oktober 2026
Bewertet mit 2 von 5 Sternen

Mattress removal debacle

Had a new mattress delivered today, but the delivery crew knew nothing about removing the old mattress!! We paid for removal and, naively, believed that the they would take the old mattress...

Email sent and rem-fit, presumably using AI, answers in seconds, but there's no evidence that a human is actually working the issue.

And, ofc, rem-fit doesn't accept phone calls. Their 0800 number answers with "There's no one available to take your call" and immediately disconnects the call.

The clock is ticking before we return the mattress.

8. Oktober 2026
Bewertung ohne vorherige Einladung
REM-Fit -Logo

Antwort von REM-Fit

Hi George,

Thank you for your feedback.

We would like to clarify that the old mattress collection service was not selected or paid for when your order was placed, which is why the delivery team did not collect it.

As you subsequently acknowledged in your email, this was a misunderstanding regarding what was included in your order.

Our customer service team has since assisted you in arranging and paying for the additional collection service, and our delivery partner will contact you to confirm a collection date (if not done so already).

We would also like to reassure you that your enquiry was handled by members of our customer service team, not solely by AI.

We appreciate your feedback regarding the checkout process and hope this clarifies the circumstances for others reading your review.

Kind regards,

REM-Fit CS

Bewertet mit 5 von 5 Sternen

⭐⭐⭐⭐⭐ Great resolution from REM-Fit

I originally had an issue after accidentally ordering the wrong mattress size through Wowcher, and there was some confusion around the exchange and the information I had initially been given.
After further communication, REM-Fit reviewed the situation again and agreed to make an exception and exchange my Super King mattress for a King size completely free of charge.
They are also arranging for the British Heart Foundation to collect the original mattress so that, where possible, it can be donated rather than going to waste.
I really appreciate Amy and the REM-Fit team taking the time to reconsider the situation and come up with a solution that I’m very happy with.
Customer service is ultimately about how a company deals with a problem when something goes wrong, and REM-Fit have turned my experience around. Thank you.

7. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Be careful with the "Sleep Trial" – Test mattresses in person before buying

If you are buying a mattress for back pain or spinal support, please be cautious. I purchased the REM-Fit 4000 Orthopaedic Mattress, but the actual firmness level was far from what was advertised and did not give the necessary corrective support.

Online mattress companies use 100-to-200-day sleep trials as a major selling point, but this is largely a marketing gimmick. In reality, if the product is not right for your back and you have to coordinate a return, the mixed messages and administrative back-and-forth can inflict severe personal and mental distress. It completely disrupted our schedule and living space.

I will give credit to the company for eventually resolving our case honorably with a full refund and goodwill gestures after a senior manager intervened. But the journey to get there was unnecessarily complicated.

Do not rely on online claims for orthopaedic support—go to a physical shop and test the firmness in person first.

14. September 2026
Bewertung ohne vorherige Einladung
REM-Fit -Logo

Antwort von REM-Fit

Thank you for taking the time to leave your feedback. We’re pleased that we were ultimately able to resolve the matter to your satisfaction, including arranging collection and providing a full refund and additional goodwill.

We would, however, like to add some context for anyone considering purchasing a mattress online.

Mattress comfort and firmness are highly subjective and can feel very different from one person to another depending on body weight, sleeping position, body shape and personal preference. While trying a mattress for a few minutes in a showroom can provide an initial impression, it cannot replicate sleeping on a mattress night after night. This is precisely why we offer an extended sleep trial, allowing customers to assess the mattress properly in their own home over a meaningful period of time.

Where a large item such as a mattress needs to be collected, some degree of coordination is unfortunately unavoidable. In our case, returned mattresses are not simply put back into stock and resold. We work with the British Heart Foundation to arrange collections wherever possible, which means collection dates and arrangements have to be coordinated between several parties. While we appreciate this can require some communication and flexibility, we do our best to make the process as straightforward as possible.

We’re sorry that you found the process more stressful than anticipated, but we’re glad that a satisfactory resolution was reached and we wish you all the best in finding a mattress that is right for you.

Kind regards,

REM-Fit

Bewertet mit 5 von 5 Sternen

Best mattress I've ever slept on

The description of the product was accurate. A 7.5 firmness deep mattress, with a memory foam top layer, provided perfect support for my back ( I'm 76) and a comfortable cosiness mattress feel. Delivery and instructions for unpacking the bed all helpful and efficient too

3. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

REM-Fit for purpose!

Really pleased with my REM-Fit 1000 hybrid mattress. It’s very comfortable, supportive and I’ve been sleeping well on it. It feels good quality and I’m happy with my purchase. I’d definitely recommend it to anyone looking for a comfortable new mattress.

2. Oktober 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Perfect comfort and support

The order process was slick, quick and easy. We already had a mattress from Rem-Fit so know the comfort and support we could expect. And we weren't disappointed!

The new mattress arrived on time, perfectly packaged and ready to unroll. The comfort and support, once again, was perfect for us:firm not hard.

With the experience of 2 mattresses from Rem-Fit, I would wholeheartedly recommend them.

1. Oktober 2026
Bewertet mit 4 von 5 Sternen

Had a problem and Rem-fit fixed it

I've been emailing to get my mattress returned because it's not for me as it's too firm and as i have hip surgery penciled in the next few weeks and also having neuropathy the mattress caused pains and needles in my legs and arms. Rem-fit got back to me and offered either 2 different mattresses or a full refund before the full 30 day ned in period because of my condition which was really helpful. Thanks to Amy for her help too.

30. September 2026
Bewertung ohne vorherige Einladung
REM-Fit -Logo

Antwort von REM-Fit

Hi Kenneth,

We’re sorry to hear you’ve been unhappy with the experience so far.
We have now reached back out to you directly with further options regarding your mattress, including exchange options and a refund of any applicable price difference.

We also want to clarify that we have not intentionally ignored your emails. We’ve been dealing with a high volume of customer enquiries, which has unfortunately resulted in slower response times than usual today.

Our team has now contacted you again directly so we can work with you to get this resolved as quickly as possible.

Bewertet mit 5 von 5 Sternen

Would highly recommend REM-Fit

Would highly recommend REM-Fit. Very easy to order, with good choice and prices. Once ordered I was kept informed of progress and able to book a delivery day of my choice, and room of my choice on the day. Have been very happy with the mattress since. The hip pain I had been experiencing with my previous mattress has gone, so fingers crossed this continues

23. September 2026
Bewertet mit 5 von 5 Sternen

We were lucky to try the mattress at a friends house!

We stayed at a friend’s house a while back and had one of the best nights of sleep we've had in years. When it came time to replace our own mattress—which wasn't super old, just not that comfortable—we immediately reached out to ask what brand they were using. They told us about REM-Fit, and so we decided to go with them, albeit a slightly different mattress. We haven't been disappointed so far (three weeks in)! It's lived up to the hype and transformed our sleep.

30. September 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

No more pain in the morning

Who knew a new mattress could make all the difference. I am 64 years old and a carer, so lots of moving and handling has left its mark on my lower back. One night on my new REM mattress and experienced no pain or stiffness on getting out of bed during the night and in the morning. Amazing. The delivery guys were so helpful too.

25. September 2026

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