REM-Fit  Bewertungen 

Amazing mattress, very comfortable.
Company very professional.
Item delivered promptly and with care

I ordered a mattress 3 weeks ago and have yet to receive any update on it since the order was acknowledged.

Tried on multiple occasions to contact customer support for an update but all I get is automated AI responses referring me back to a tracking page which is insecure and has no update on it.

Their (human) customer support is non existent it seems. Very disappointed, will not be using this company ever again

Really impressed with the REM-Fit 5000 Lux and the whole experience

I wasn’t completely sure about the mattress when it first arrived. I bought the REM-Fit 5000 Lux because I was waking up with quite a lot of back ache and the mattress was recommended as a good option, but coming from a softer mattress, the firmness took some getting used to.

The first couple of nights definitely felt like an adjustment period, but I’m really glad I stuck with it. Since then, I’ve noticed that I’m sleeping better, feeling more rested in the mornings and, most importantly, my back aches a lot less when I get up. It’s made a noticeable difference.

The customer service has also been excellent. Any questions I’ve had have been answered quickly, and everyone I’ve dealt with has been friendly, helpful and efficient. I also really like the 100-night trial policy, as it gives you the opportunity to properly experience the mattress in your own home rather than making a decision after lying on it for five minutes in a showroom.

The communication throughout the whole process has been really good too. Delivery was quick, I was kept informed, and the delivery team were brilliant. They carried the mattress up two flights of stairs without any fuss, which was very much appreciated!

I’ve also found the information provided around caring for and maintaining the mattress useful, so you know how to look after it properly and get the most from it.

Overall, I’m really happy with the REM-Fit 5000 Lux. The mattress itself has exceeded my expectations after that initial adjustment period, and the combination of the product, customer service, delivery and aftercare has made the whole experience a very positive one.

The free pillows included with the mattress were a great bonus too, and I think the overall price is very competitive for what you’re getting.

Would definitely recommend REM-Fit based on my experience so far.

Great service great mattress and great nights sleep!

Absolutely appalling!
I very rarely leave such reviews but this experience has marked me.. I’ve placed the order on 20th June for an orthopaedic mattress and all this ordeal finished in @2 months.
Delays on delivery which I had to chase up and to be told the mattress will be delivered “soon”. Ok, let’s say this happens, however..
When I went to register the mattress guarantee it was asking me for a number on the label affixed to the mattress - there was no label affixed to the mattress. Upon closer inspection I’ve noticed there wasn’t even a fire label present. I have emailed to ask where to find this number so I can register my mattress guarantee and was told they don’t know.. I’ve asked to be put in touch with somebody that does know and got an email reply back saying to register without that number as they have me on record.
This mattress was meant to be 9/10 firm and it was the softest mattress I’ve ever slept on. Whenever I sat on it, it made a great dip. I would lay on it and my body would make a V shape. I got in touch to share my concern and was told to give it 30 days for my body to adjust to it. After 1 week of trying, I have developed back and hip ache and had to resume my osteopath appointments.
I wanted to return the mattress as I ended up sleeping on the sofa and was told I have to wait 30 days before I can return, as per terms and conditions. There was nowhere on the website that stated that. It only said to allow 30 days for your body to adjust but not that it is a condition for return. Never mind they sold me an item falsely advertised but also they were making up rules about the “free return”.
I told them I and sleeping on the sofa because it is impossible to sleep on the bed without being in pain the next day and they said they cannot do anything about it as their system is automated and they cannot initiate a return manually, before the 30 days trial. They offered me a discount to keep the mattress!!!
I had no choice but to wait for the 30 days (from delivery) to pass, sleeping on the sofa in the meantime. When the time came, I have promptly emailed for the return to be initiated and was told I was already beyond the 30 days and the process can be started. Considering I was exactly 30 days from delivery, I’ve emailed back to ask just how many days was I “beyond”. Somebody else replied and said I am zero days beyond (which I knew, but clearly the previous person did not?)
I was sent again exactly the same email as before offering me a discount to keep the mattress (which is a “great” personal touch, considering I’ve declined it before and I have told them numerous times I am having to sleep on the sofa).
As part of the mattress bundle I’ve received “free gifts” (mattress protector and 2 pillows with cotton cover). I was asked if I have used the pillows and I said no (when I saw how much trouble they are giving me I didn’t even open the packages). Shortly after I receive an email asking me to return the free gifts to an address provided and advising me to get recorded delivery - so to pay out of my own pocket to send them back. It also said they will not refund me £30 per pillow and the attached a link where it stated unused pillows are eligible to free return and full refund if unused… What the hell??
At some point I’ve had to ask if I am speaking to an actual person as I could not believe this is the work of a human…
I’ve replied back asking for a return label as I wasn’t paying to send them back when they clearly send me the helpful link to say it is free!! They also offered a discount for me to keep the pillows… I think at this stage they might as well have offered them for free and I would have refused as I didn’t want anything to do with them.
Finally I got sent a return label for the pillows and was told British Heart Foundation will get in touch to collect the mattress. Once I got the document from BHF to prove they collected, I was to get in touch with Rem-Fit to send it and they will initiate the refund.
British Heart Foundation came around, checked the mattress, asked for the reason for return and checked for a fire label (which was not there) and eventually took the mattress. They said they don’t give out anything as proof of collection.
Until the very last moment after the refund came through, I genuinely thought this is a scam as I’ve never had a more horrifying buying experience, in my whole life!

The whole process was quite good, they kept me informed throughout the preparation and delivery; the orthopedic mattress we've bought is quite good and comfy; though it is a bit softer than we expected our backs never felt better.

I have the previous model which was called REM-Fit 600® Lux Hybrid Mattress, for 3 years now. Initially I was in doubt as they price their mattress lower than the other popular ones which are extremely expensive. The mattress is simply great, super comfy and I cannot ask for more. I sleep sometimes on my back and others on my side, and it is very comfortable for both positions.
My girlfriend loved it since we moved together. And the reason am writing this review now is that my in laws just stayed over for few days and they pointed out how well they slept due to the mattress and they realised how terrible is their one!
So I thought that REM-Fit deserves a shout-out with an honest positive review.

Our mattress is of great quality, we had to wait for it a little longer than expected. Good contact with customer service, all in all 4 stars

I purchased the REM-Fit® Pocket 1000 Hybrid Mattress last month and I can’t fault it, everything went smoothly from purchase to delivery. And I’m sleeping so much better due to the comfort and support of this mattress.

It is beggars belief that in this day and age a business does not have a direct contact number especially when the customer service is non existent.
I placed an order on 2nd September for a double mattress. I then realised I ordered the wrong size mattress and on the same day sent a message to the automated chat requesting a change to my order and I will pay the difference in the cost.
Multiple emails later customer service said someone would contact me to resolve this.

No contact whatsoever and in the meantime the original mattress was delivered but I refused it. Then the pillows arrived which I have kept.

I have a bed frame with pillows and no mattress which means my son is currently sleeping in the floor.

@ REM-Fit, some professionalism and courtesy would by now have promoted you to respond to one of my many message to resolve this matter.

Let’s start with my experience with the company. I can’t fault them. The ordering was straightforward and communication was excellent. They had an issue with their delivery service so they emailed me asking if I’d like to switch to express delivery at no extra cost. Naturally, I did. The entire email exchange sorted it out over a few hours and it felt like I was communicating with an individual rather than just sending a reply into the void. Five stars.

Now, onto the mattress: the Pocket 1000 Hybrid. There’s nothing wrong with it, it’s much better than the old mattress it replaced. I don’t wake up with the same stiffness in my back or hip pain. However, comfort is subjective and personally, I’m struggling to say “yes, this mattress is comfortable”. I know it’s much better than what it replaced, but a tight shoe is better than a tight shoe with a stone in it.

The medium-firm rating feels too firm for my preference. As a mixed side and back sleeper, everything I read suggested medium-firm as the right choice and the website quiz actually recommended an even firmer mattress. However, lying on my side isn’t comfortable so maybe I should have got the medium tension mattress. Will I return it? I’m trying to like it but after three weeks it doesn’t feel like I still just need to get used to it.

Oh, and the “free” pillows were frankly awful. They were small, dense and lumpy. I don’t know if mine are faulty or something but the idea that they cost £50 each is ridiculous! I switched back to a pair I got for £12 from Bargain Buys.

The website was very easy to order from, with a guide to which mattress suited you better.

Delivery was good, they delivered to the room I asked for and collected my old mattress.

My first night, getting used to it.
My sleep was not the best but I didn't have any of my previous problems from my old mattress.

Second night, I could feel the difference in support and firmness.
I slept and felt like I had a good night's sleep.

Two weeks on, I am very happy with my new mattress and I wake up less stiff and the back pain I suffer with is definitely less noticeable.

I have a 100 night sleep trial, but I am positive I won't be sending this one back.

I recommend the orpho 4000 if back pain and restless nights are your problem.

Yes all good, the new mattress is firm and evenly stiff. It’s comfortable and supports my bad back nicely.

Excellent choice!
This is the first time I have tried a REM-Fit mattress recommended by a close friend.
Honestly it was a great choice and an excellent household purchase.
My sleep and back pain has improved. I also got two pillows for free and they are such good quality and so comfortable to rest!
I always had an issue to find good pillows as they are either too soft or too hard.This is the first time I have tried these pillows and they are just perfect!
I will definitely recommend it to anyone looking for a new mattress. It is so worth it

I had a failed delivery due to my hearing issue I did not hear the currier, no card was left and very poor response from customer service with no direct communication other than by email, I still have not received my goods or information regarding another attempt at delivery and no offer of a refund.

Great mattress delivered in a reasonable time to Northern Scotland at a great price.

I purchased two mattress around two years ago, with the trust in the 15 year guarantee. Sadly, as it turns out the guarantee isn’t really worth the paper it’s written on.

One of the mattresses has become extremely soft and the springs have clearly failed in the middle (a lot more spongy than other areas) leading to quite bad back pain, especially for side/front sleepers. When sleeping on the second mattress, we do not come across this issue.

I had emailed the team who advised to get this reviewed by a third party (at my expense, and after a long wait for a response) who agreed that the mattress does sink in the middle however Remfit’s view is that it is within tolerance. I’m not sure how tolerance can be relied upon if when laying upon the bed a specific area sinks in more than other.

For the price you can likely find other companies who will support you better and quicker in issues like this.

This is the nicest mattress ive ever lay on, the delivery was fast and the 15 year guarantee is an incredible peace of mind.

I’ve been really impressed with REM-Fit so far.

The order and delivery communication was clear throughout, and everything arrived on time with a good courier service. The delivery team were helpful and the mattress was very well packaged.

The mattress initially felt softer than I expected, but I chose it to help reduce aches as a side sleeper. After two weeks, the memory foam has formed nicely to my sleeping position and supports my body well, helping me sleep with a more natural spine position on my side.

It also keeps a good temperature. It has been warm weather since I started using it, but I have had no issues with overheating on the mattress.

Overall, it feels very good quality, with good materials and a solid, heavy feel. After the first two weeks, I am sleeping well and waking up feeling less achy and more refreshed.

Positives, great product, comfy with great support on the 5000 and company Comms Inc agreeing partial refund.
Negatives, courier (DX) awful, bad Comms THREE non delivery dates and the inconvenience of time off work waiting in for it not to arrive.