Sewingpartsonline Bewertungen 

Prompt and efficient as well as respectful!

Cannot get fabric order shipped. Next week will be one month from order date. Called 4 times and have been told I will receive tracking information by the next day. It's not happening. Finally canceled order.

I have spent several grand at Missouri Star Quilt Co. over the past two months. Can't get a $100 order from here. Look elsewhere.

I contacted customer service on August 7, 2026 regarding an issue during shipment. Upon picking up my package, the box was damaged. When we put Cutie together, we noticed that there was a missing part.

I provided pictures, and within days I received a replacement part.

Customer Service was amazingly helpful and kept me informed on a regular basis.

Thank you for the great service!

I ordered some Janome Bobbins from them for my new machine. I wanted the genuine ones.

I was sent apparently genuine bobbins but they came without any identifying marks on the bobbin, unlike the ones that came with the machine and had a product code stamped on them.

I questioned them about the authenticity and was assured that there were genuine. Problem was they don't fit the machine. I have a V2 and these only work for the V1.

Had the bobbins had a part number on them. It would have been obvious that they were not the same. Had the company really looked at my concern about whether they were genuine - they would have seen that the part number on the bobbin did NOT match
the "generic" ones they sent to me.

I figured this out after the 60 day return window closed so I have $40 of bobbins that are completely worthless to me.

Very Very disappointed in their customer service on this issue.

I had an order placed in July that was supposed to be available in August but was further back ordered until October. I was going to cancel my order. Amanda found another product, which was available sooner, that fit my needs just as well. She assisted by canceling original order and initiated a new invoice. Her patience was admirable as this transaction involved several hours with multiple texts and questions on my part- all answered promptly and fully.

Hands down the WORST experience I have ever had with an online seller. I needed a part for my sewing machine. Found it for the best price with sewing parts online and placed the order. Few days later I get an email advertising fabric and placed a second order.

A month later and neither order has shipped. So I contact them via the chat feature on their website. Says responses take just a few minutes...Four hours later I get a response telling me that something was on backorder (from my first order) and they're switching over to a new system so all fabric orders (second order) are delayed.

I have been charged me for both orders yet there is no voluntary communication to let me know the status of my order and no estimate of when or if they'll ever ship either of my orders. I ask them to cancel and refund the backorder item (first order) and proceed with shipment. My FIRST order finally ships FIVE WEEKS after it was placed.

Meanwhile, my second order still sits unfulfilled. I give them grace for their supposed system change over and two more weeks go by with zero communication. I contact them AGAIN. Now I am told one of the fabrics I ordered is out of stock. I choose a new fabric to replace the out of stock one. Another week passes. Order still doesn't ship. I contact them AGAIN. The response? " I am so sorry, I am looking into this now." Twenty-four hours later I give up and cancel my entire second order. Their final response: "Hello, Per your request, I have canceled order #--------. The refund has been issued back to the original form of payment. We apologize for any inconvenience and we are sorry that we were not able to fulfill the order in a more timely manner."

This is unacceptable customer service. I will NEVER shop here again.

Great Customer Service - I have had nothing but great experiences with Sewing Parts Online - I have made several purchases with them and they are top notch when it came to assisting when I needed help with my Juki purchase!
And for that reason, when I am ready to purchase my longarm, Sewing Parts Online will be the first place I turn to.

It was a pleasure to talk to someone in Customer Service who is knowledgeable about the product and was very helpful in solving the issue.

Great customer service. Well definitely be ordering again.

I had an issue with my original order, but Amanda provided excellent customer service and quickly offered me different options and solutions. She was very helpful, professional, and made sure everything was resolved.

I truly appreciate how well she handled the situation. Thank you, Amanda and Sewing Parts Online! Highly recommended!

This is a great company to do business with The people there are amazing and always willing to give information and help out. I will definitely be doing business with them in the future again.

I watched a video on the Kansas Star block. I love it. I contacted them for help with sizing and fabric amounts. They were great with helping. Quick responses.

The email response was prompt, friendly, and very helpful.

This is the only place I will order my sewing necessities. Everyone that sews should check it out. I’m 100% satisfied with them. They are knowledgeable and professional!!

Quick response, help me get the correct parts ordered. And the pricing is fair and reasonable. Thank You

Really great prompt responses solved my issue very quickly

I have been conned by several companies who have taken my money, and I never got what I ordered. I’ve had
hundreds of dollars stolen from me. When I tell you Sewing Parts On Line is a true, good, reputable company, you can believe it. The fabric I ordered is gorgeous.

As with all sewing projects, there was a bump in the road. And it was overcome simply and well. No muss, no fuss. Customer service rocks!

Of course, the only other "problem" was that I had could buy less than I wanted!!

Amazing customer service!! Amanda was very helpful and amazing, was able to resolve what I needed ASAP!

The customer service rep was very pleasant and fun. I enjoyed our convo and got the info I needed. I think attitude is really important for good customer service. Thank you!