My mother needed to replace her old stairlift in order to maintain her independence. We had a very prompt reply from the company and measurements were taken shortly afterwards. We had useful information as to how the track would be safer than the old one. The installation of a reconditioned stairlift took place with work done by Dougie. He explained how to use the lift so my mother was very confident she could operate it safely. Prompt service, good advice and safety and reliability are what we wanted. Dan phoned back to check that the stairlift was operating correctly. Very good communication from all staff we spoke to.

Darren the fitter was a lovely man.
He fitted the stair lift faster than expected.
He showed me how to use it and made me feel safe and confident before he left.
Would recommend 100%.

fast service came out quoted and had the stairlift in 4 days later. would recommend.

Darren arrived at 8am. Finished at 9.10am. Absolutely brilliant. Great job. Very pleased. Thank you very much.
#Sheila Jelley

Carl Besambeau was really helpful in the whole project, starting with a careful photographic survey in close detail, and ending with stepping in for a colleague on sick leave to install the lift, working on a Friday til 7:30, and providing a full explanation of how it all worked. We're very pleased with the result.

Steve arrived about11-30 finished by 13-15 ,done a fantastic job left everything spotless and tidy ,would certainly recommend ,very cheerful ,explained everything to me in plain english

My stairlift was fitted today by David R very happy with stairlift and David very nice man, felt very comfortable with both. David showed me how to operate the stairlift a few times to make sure I was able to operate correctly.

The engineer, David, was efficient and friendly and the whole measuring up excercise went smoothly.
Both the original surveyor , Andy, and David were excellent.

Reece and Cassius fit our stairlift with ease and very little mess or fuss. Well done boys. 😀

THIS COMPANY ARE SCAMMERS . THAY SENT SOME ONE OUT TO LOOK AT MY LIFT LAST DECEMBER I WAS TOLD IT WAS THE CIRCUIT BORD WICH WOUD COST ME OVER £600 IM A DISABLED PENSIONER I SEAD NO WAY I COUD NOT AFORD THAT AMOUNT OF MOUNY THAY CHARGED. THAY STILL TOOK £180 IN CALL OUT CHARGE. I GOT MY IN TOUCH WITH MY LOCAL AUTHORITIES . WHO SENT SOME ONE OUT HE SEAD IT WAS THE BATTERY AND CERTAINLY NOT WHAT THAY HAD SEAD .. THAY ARE LIYING SCAMMERS THE MAN THAY SENT OUT ALSO COME IN TO MY BEDROOM UNINVITED DISGUSTING. .DONT USECTHIS HORRIBLE COMPANY THAY WILL SCAM YOU OUT OF UR MOUNY ITS DISGUSTING ROBBING PENSIONERS .THE MAN THAY SENT OUT STUNK HORRABALL AND SHOULD NOT HAVE HAVE COME IN TO MY BEDROOM. PLEASE PLEASE. DONT USE THIS COMPANY .FOR UR OWN SAKE THAY WILL SCAM YOU LIKE THAY TRIED TO ME.!!!!

Dealt with online - sent pictures got a quote and arranged the decommissioning. They arrived promptly, the engineer Carl, did an excellent job and left the place neat and tidy. Would recommend as other companies were just going to charge for removal. Was paid the agreed amount on completion.

The engineers were friendly,efficient and very tidy.They explained everything to me and Reece and Eilidh,watched me using the lift to make sure I was comfortable with everything.I was very impressed and would have no hesitation in recommending this company.

For anyone with an older stairlift, I can highly recommend Senior Stairlifts. The office staff are friendly and the stairlift engineers competent. I am very satisfied with my reconditioned seat. The stairlift goes better than ever now Thankyou Senior Stairlifts

We had an outside stairlift fitted for my husband. A huge thanks to Jordon and Jason who worked so hard to make sure everything worked well. Very polite, professional and tidy workers.
Would highly recommend this company.

Top class service from the staff ( dale) and a lady i didn't get her name, booking my repair was effortless with Dale who diagnosed the possible problem right away. Was offered next day visit but had to put it back to after.weekend problem diagnosed had a wait of 48 hrs for part( very acceptable as between xmas and new year.repaired by Dan quick and professional. Cannot praise Seniors staff enough. One price plus parts no add ons like a lot of other companies who wouldn't repair as it was not their installation. To all at Senior Stairlifts thank you and a happy fruitful new year

Engineer visited 24hrs after Senior Stairlifts was contacted. He phoned to advise of his arrival beforehand, was prompt, courteous and professional yet friendly. Checked the stairlift over, made a few tweaks and gave us some advice. Wouldn’t hesitate to use this company again!

Phoning on behalf of my elderly parents, yesterday I arranged a free no obligation quote for Senior Stairlifts to visit them and quote for a stairlift.

Despite the basis of this visit, overnight they emailed me with an invoice for £1,200.

When I phoned them up to complain they said it was just human error, refused to apologise, and said they were surprised I was complaining. I have naturally cancelled the forthcoming appointment.

Whilst I am perfectly able to contest the bill and complain about it, a more frail, elderly and vulnerable person if they had received the invoice, might have worried that it was actually due and paid it.

After some teething problems Joe at senior stairlifts put right the concerns we had without hesitation...

Ordered a stairlift for my terminally ill partner. Was assured that if I waived the 14 day cancellation fee we would have the stairlift in 3 to 4 weeks so I did. Sadly my partner died within the 2 week period. I could not cancel without losing a very large deposit so decided to go ahead with the stairlift. One month later they said it was ready to be fitted. I was told the engineer would come today at 9am. I’ve just spoken to the engineer who is at least 70 miles away and has 2 more jobs to do before he will get to me and would be there mid afternoon. As I have to leave the house at the time he’d be arriving I have had to stop him coming today. Absolutely appalling service from a company with no empathy at all. I have also twice asked for the date that manufacture started on the stairlift and have had no reply. This is poor customer service and not a company I would recommend.

I ordered a recon wave X stairlift recently, must say that ordering and insulation can’t be faulted, but not their customer service. Yesterday about 5 pm I used it to go upstairs, did what I had to do but when I came to come down stairs, there was no power to the arms. I rang customer service got recorded message saying they were busy but if I leave message they would call me. I waited over an hour and decided to have a look it and found on of switch turned it on and off and bingo stairlift working again, so I could get back downstairs. Sue contacted me and explained all. Engineer will be coming to check stairlift, so all is sorted

Sue contacted me this and explained situatuation and engineer coming to check stairlift so all is well