The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
We can recommend Stannah, for its sales force being understanding of needs. The finished installation lives up to the best expectations. If you have a new stair carpet, do not expect the fitters to pr... Mehr ansehen
Unternehmen hat geantwortet
Routine 6 monthly maintenance fixed a problem with a screw that was working loose. Engineer also tightened up the whole stairlift connections to the stairs to cut out vibration which was probably the... Mehr ansehen
Unternehmen hat geantwortet
The two installers were here for about three hours and fitted our stairs lift with no fuss at all. They were happy to let us see progress made when we wanted and upon completion explained clearly... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Kontaktinformationen
Watt Close, SP10 3SD, Andover, Vereinigtes Königreich
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4.7
Hervorragend
6173 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Stannah UK
We're happy to know you were very impressed with our visit and the service, completed without any fuss. Thank you for your positive feedback!
Fast installation by a friendly team.
11. April 2026
Antwort von Stannah UK
We're glad you found the installation fast and the team friendly. Thank you for your feedback!
Installation
The two installers were here for about three hours and
fitted our stairs lift with no fuss at all. They were happy to let us see progress made when we wanted
and upon completion explained clearly how it
operated. A pain-free experience.
11. April 2026
Antwort von Stannah UK
We're happy to hear that the installation of your stairlift was a pain-free experience! It's great to know our installers were efficient and clearly explained the operation. Thank you for your positive feedback.
Excellent service.
Stannah is an excellent company.Everone who came to my home was efficient,polite,and very proficient in their particular trade.Would recommend to others.
11. April 2026
Antwort von Stannah UK
We appreciate you taking the time to share your feedback! We are so glad to hear that everyone was efficient, polite, and proficient and that you would recommend us.
Good experience
Engineer turned up on time, listened to what I had to say and on departure the stair lift was operating better than it had for a while. He did well.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We appreciate you sharing your experience and are happy to hear that the engineer was punctual and attentive. We're glad the stairlift is working better now!
Devoid of Customer Service - avoid
The electrical installation was poorly carried out causing damage to the house. Stannah accepted the electricians untruthful explanation of what happened, not mine. The stairlift was delivered without a seat and the remote control did not work as it had not been programmed. Customer Service were defensive and positively unhelpful, if not obstructive.
19. März 2026
Antwort von Stannah UK
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
This matter is still ongoing, and we are actively working towards a resolution. As requested, we have spoken with your daughter and are now hoping to arrange a convenient time to return and exchange the upholstery.
We regret the difficulties you experienced with the installation and the initial delivery issues, including the missing seat and unprogrammed remote control. We understand how frustrating this must have been and are reviewing the circumstances surrounding the electrical works and subsequent communications to ensure any lessons are learned.
Please accept our apologies if our customer service responses felt defensive or unhelpful — this is not the standard we aim to provide. Our priority is to resolve the outstanding issues and restore your confidence in our service.
Antwort von Stannah UK
We appreciate you taking the time to leave a review.
INSTALLED VERY QUICKLY
I had to have a stair lift installed very quickly and they did the job excellently and it was left very clean and tidy and they made sure that I knew how to operate it and were very kind and helpful.
13. März 2026
Antwort von Stannah UK
Thank you for your positive review. We're so glad to hear the stairlift was installed quickly and excellently. We appreciate you mentioning how clean and tidy everything was left and that you were shown how to operate it and found our team kind and helpful.
Stair lift service
James telephone to ask if he could come He arrived about half an hour later and carried out the stairlift service. James was cheerful, efficient and helpful. Thank you James
27. März 2026
Antwort von Stannah UK
We're happy to hear that the stairlift service was carried out efficiently and that our team member was helpful and cheerful. Thank you for your positive feedback; we appreciate it.
Engineer turns up on time
Engineer turns up on time. Very efficient and very good at his job.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Stannah UK
We're happy to hear that our engineer was punctual, efficient, and skilled. Thank you for your positive feedback; we appreciate it.
We can recommend Stannah
We can recommend Stannah, for its sales force being understanding of needs. The finished installation lives up to the best expectations. If you have a new stair carpet, do not expect the fitters to protect it from their work boots when requested. Perhaps fit your own carpet protection, even if you cannot yourself bend down to lay it.
10. April 2026
Antwort von Stannah UK
Thank you for your recommendation and for your kind words about our sales team and the finished installation — we’re delighted these aspects met your expectations.
We’re sorry to hear about your experience regarding carpet protection during the installation. Our installers are expected to carry separate footwear for indoor use, and we regret if this was not reflected on this occasion. Your comments will be fed back to the relevant team so this can be reinforced and avoided in future.
Thank you again for sharing your feedback, which helps us continue to improve our service.
Antwort von Stannah UK
Many thanks for taking the time to leave a review.
Niggles with service.
A stairlift is of little use if it is not working. Mine never failed to do the job of getting me up or down our stair case. But It did develop a fault in the foot-rest raising and lowering mechanism, initially failing regularly to act on button press without a nudge from my foot, this deteriorating to every time I wanted it to act. As the call-out charges are high I put up with this irritation for several months until it was due a service. The fix involved replacing the clutch, since when it has worked properly for the first time in a long while.
9. April 2026
Antwort von Stannah UK
Thank you for your feedback. We’re pleased to hear your stairlift continued to safely do its job, but we’re sorry for the frustration caused by the footrest issue. We understand how inconvenient this must have been and appreciate you raising it. We’re glad the clutch replacement carried out during the service has resolved the problem and that everything is now working as it should. Thank you for sharing your experience.
Excellent service
Alfie did his usual excellent service for our annual maintenance visit. Polite and nice fella to talk to.
9. April 2026
Antwort von Stannah UK
We appreciate you sharing your experience with us. It's great to hear that you consistently receive excellent service during your annual maintenance visits.
Antwort von Stannah UK
We're so glad to hear that you found our team pleasant, efficient, and courteous. Thank you for your positive feedback; we appreciate it!
Excellent service & communication
9. April 2026
Antwort von Stannah UK
Thank you for taking the time to leave a review and for choosing Stannah.
Efficient service throughout ordering and fitting.
The fitters were efficient and helpful and installed the stairlift carefully and securely. They demonstrated how to use the stairlift and the remote control and answered all our questions.
The only downside was the failure of the carpenter (different company) He to arrive on the day to fit a balustrade as part of the contract. He came the following week and did a very good job.
We are happy with the final product.
2. April 2026
Antwort von Stannah UK
We appreciate your feedback and are glad the installation was efficient and helpful. We're sorry to hear about the delay with the carpenter and are happy the balustrade was completed to your satisfaction.
He was a very pleasant man
He was a very pleasant man. He arrived on time and was very thorough with his service.
8. April 2026
Antwort von Stannah UK
We appreciate you sharing your positive experience. We're happy to hear that the person was pleasant and thorough with the service and arrived on time.
Helpful staff
Helpful staff, arriving when told they would, cheery manner, thorough job done.
8. April 2026
Antwort von Stannah UK
We appreciate you sharing your positive experience! We're happy to hear that our staff was helpful, punctual, and thorough.
We had a standard yearly service by a…
We had a standard yearly service by a pleasant and experienced engineer.
We had an occasional sound when standing on the footboard and that was rectified by cleaning the system.
7. April 2026
Antwort von Stannah UK
We're happy to hear that you had a positive experience with our engineer during your yearly service. We appreciate your feedback and are glad we could resolve the sound issue you experienced.
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