sorry but you sizing is way out. I ordered a xl hoodie it was unwearable (twice the size of an xl I already I returned it and just received my large hoodie it's far to big. but I'm not returning... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Top quality tee shirts,sweatshirts and hoodies. The slogans are great. Uplifting for yourself and others who see your tees etc. Keep up your fantastic products. Feel they will be making an impact on o... Mehr ansehen
I love the messages that are being given and I am proud to wear the shirts I have ordered. They have given others who read them, a topic of conversation, which has opened themselves to ask for guidan... Mehr ansehen
I've brought several hoodies and t-shirts from Selfawear, and always been completely happy with my purchase, and understanding of how long it took to get (usually within 1-2 weeks) My latest order,... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Selfawear, we believe in living with intention. Our mission is to create inspiring apparel and merchandise that spark acts of kindness, positivity, and self-reflection, igniting an optimistic mindset in our community to leave a lasting impact on the world. Unlike traditional clothing, Selfawear serves a deeper purpose. We understand that the way we think shapes our world around us, and we know you do too. That’s why we’ve consciously created products that you will not only love to wear but that also resonate with your true core. By wearing Selfawear, you're not just choosing a piece of clothing; you're joining a movement of kindness and positive transformation. Our community of changemakers uplifts others and encourages acts of kindness, transforming your outfit of the day into a statement of self-expression. Whatever and wherever the day brings you, you are wearing your true self, making space for heartfelt conversations and connections.
Kontaktinformationen
Australien
- support@selfawear.com.au
- selfawear.com.au
3.4
Akzeptabel
218 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 81 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
BEWARE - SCAM COMPANY
Ordered over 2 weeks ago for pickup and NO RESPONSE from contacting them 3 times. Complete silence. Trying to support local business and you get this. They print Be Kind T Shirts - What a joke! Not again!
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Wendy,
We’re genuinely sorry for the lack of response you experienced and understand how frustrating this would have been, particularly when selecting local pickup and expecting clearer communication.
We want to be clear that we are not a scam business, but we acknowledge that during this period our communication fell well short of what it should have been. A surge in orders and enquiries led to delays in both fulfilment and responses, and unfortunately your messages were not handled in a timely manner. That is on us.
Orders are being processed in the order they were received, and we are actively working through all outstanding pickups and enquiries. We also recognise how disappointing this experience feels, especially given the values our brand represents, and we regret that this situation did not reflect them.
Thank you for taking the time to leave your feedback, it has been noted and is helping guide improvements to how we manage communication and pickup coordination during peak periods.
— The Selfawear Team
Still waiting on communication from…
Still waiting on communication from shop regarding 5 X Christmas t shirts ordered 30 th November !
No replies to emails no phone number to speak to a representative, but keep getting sales promotions !
Not happy
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Bec,
We’re really sorry for the lack of communication you’ve experienced and understand how frustrating this has been, especially with a larger Christmas order placed at the end of November.
During this period, we were working through a significantly higher volume of orders and enquiries than usual, and while orders were being processed in the order they were received, our response times did not meet the standard we expect of ourselves. We also recognise that continuing to receive promotional emails while awaiting updates added to that frustration, and we’re sorry for that.
Your feedback has been noted and is helping us improve how we communicate during peak periods, particularly around response times and delivery expectations.
Thank you for taking the time to share your experience.
— The Selfawear Team
Very dissatisfied
Very dissatisfied with the whole experience. Took a month to dispatch my order. My emails, and messages went unanswered for days, and when they responded, i was only given vague ‘there a small delay’ answers (how is a month a small delay?). Will not order again and will recommend others do not
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Kristi,
We’re genuinely sorry for the experience you’ve described. You’re right, a delay of that length should never have been described as “small,” and we understand why that felt dismissive. That communication missed the mark, and we take responsibility for it.
During the late November and early December period, we experienced significant delays across both dispatch and customer support, which resulted in longer wait times and slower responses than we aim to provide. While that context doesn’t undo the frustration caused, we acknowledge that clearer, more accurate communication should have been provided throughout.
We appreciate you taking the time to share your feedback. It’s helping us address gaps in how we communicate delays and manage peak periods so this doesn’t happen again.
— The Selfawear Team
Non delivery of T shirts
I ordered two T shirts on 28 November. I emailed on 14 December, asking when they might arrive. Receiving no response, I emailed again on 15th and again on 17th. Still no response. I wish I'd read the reviews before ordering! What an appalling way to run a business.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Kerrie,
We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.
We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.
The Selfawear Team
Outrageous “business”
Absolutely wild. Been reading the reviews and I’m in the same boat as literally everyone else. I selected local pickup (I live in the same suburb) but no address was sent, I’ve sent heapssss of emails, DMs on insta, commented on their insta posts trying to get someone to respond and nothing.
Seriously DO NOT USE.
Outrageous excuse for a “business”
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Ash,
We’re really sorry for the frustration this has caused, particularly around local pickup. You’re right to expect clearer communication, and we acknowledge that this fell short during this period.
During late November and early December, our team experienced an unexpected surge in orders and messages across email, Instagram, and comments, which resulted in delays in both responses and pickup coordination. That’s on us.
To clarify, we are a legitimate Australian business and every order placed with us is either fulfilled or refunded. We are currently working through orders and enquiries in the order they were received, and nothing is being ignored, it’s taking longer than it should have.
We’ve published a transparent update outlining current timeframes and next steps so customers know exactly where things stand:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We understand how disappointing this experience has been and appreciate your patience while we work through the backlog and put better systems in place.
— The Selfawear Team
I WISH I HAD READ THESE REVIEWS BEFORE…
I WISH I HAD READ THESE REVIEWS BEFORE ORDERING
I ordered 2/12/25 and to date have received no postage information of any sort. These are Christmas gifts and upon choosing to order from an AUSTRALIAN company with their listed timeframes for manufacture and delivery I should have them by now or at least they should be posted, and in good conscience they should express post now that it has taken so long. I will be contacting my chosen payment option tomorrow to declare them a scam site. This now leaves me short for gifts and as I have a mobility disability am not able to get out to local shops. VERY VERY DISAPPOINTED at this stage. Selfawear I hope you are reading these complaints.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Sandie,
We’re really sorry that our lack of communication has made this feel concerning. That’s never the experience we want anyone to have.
Selfawear is a legitimate Australian business, and we fully acknowledge that delays and slow response times during this period have understandably caused frustration and mistrust. That’s on us.
We want to be very clear: no customer will be left without either their order or a refund. We’re working through enquiries in order and responding as quickly as possible.
We’ve shared a transparent update on our website explaining the situation and what to expect here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for raising your concerns. We’re here, accountable, and actively fixing this.
— The Selfawear Team
I placed an order nearly a month ago…
I placed an order nearly a month ago and have still not received it. I have emailed the company and no reply. I would not recommend this company and nor would I order anything else. Very disappointing 😞
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Michelle,
We’re really sorry to hear about your experience and understand how disappointing it is to be waiting this long without a clear update.
During a high-volume period in late November, our dispatch and response times were longer than anticipated, and we acknowledge that our communication during this time fell short of what it should have been. We take responsibility for that.
We want to reassure you that we are actively working through all orders and customer enquiries in the order they were received, and every order placed with us is either fulfilled or refunded. No messages are being ignored, response times have simply been slower than usual.
We’ve shared a transparent update outlining our current dispatch and support timeframes here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for your patience, and we’re genuinely sorry for the frustration this delay has caused.
— The Selfawear Team
I ordered 29 November 2025.
I ordered 29 November 2025.
Thought I had checked but apparently not enough. Order confirmed, no further follow up and as of 16 December I now believe thisto be a SCAM.
Be aware
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Kim,
We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.
We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.
The Selfawear Team
Would reccommend, however shipping took a while
I ordered for the pre black friday sale (18th of Nov), it arrived today (16th of Dec). The shipping took a while which is why I only gave 4 stars, but I do know they had a lot of orders to fill. I ordered a sweatshirt and a sticker and they are amazing! The order also came with a free shirt and tote bag which was great. Because shipping took a while I sent them an email asking for an update and they responded super quickly with an apology for the delay and a coupon code for 25% off. I will definitely be buying from them again.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi there,
Thank you so much for taking the time to share such a thoughtful review. We really appreciate your patience during this extremely busy period and are glad to hear you loved your sweatshirt, sticker, and the surprise extras 🤍
We’re also happy we could get back to you quickly when you reached out and make things right. It means a lot to hear you’d shop with us again, thank you for supporting Selfawear.
— The Selfawear Team
No update, no contact
Ordered on 30 November in time for Christmas. It is now 16th of December, no updates and no response to email. Terrible customer service.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Ad,
We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.
We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.
The Selfawear Team
Poor communication and response time
I ordered a T-shirt on the 1st December and like all others, have found the communication process terrible. Not one email of contact after 14 days despite me contacting the store three days ago to ask where my order is.
I am going to write another email now and if it is not responded to, I will cancel my order. A terrible way to conduct business.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Trina,
We’re really sorry for the experience you’ve had and for the lack of communication, we completely understand why this has been frustrating.
We’re currently dealing with a significant backlog of orders and support enquiries following Black Friday and early December, and response times are taking longer than they should. That’s on us.
Please rest assured that your order will not be ignored. Every customer will be responded to, and if you choose not to proceed, your order can be cancelled or refunded once your enquiry is reached in the queue.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to leave your feedback, we’re genuinely sorry for the frustration this has caused and are actively working through this.
The Selfawear Team
What a joke! Good luck getting your order
Absolutely terrible I’ve ordered form them at least 3 times. When u order it’s says guarantee 4-8 day delivery what a load of bull. I ordered on the 26/11. I had multiple emails about sales sent to me each day. On the 4th they send me an email saying sorry busy period here is 25 percent off your next order we will dispatch as soon as possible . I responded to that email at least 3 days later and look at this no response since it’s been 10 days since that’s email beeen sent out. I’m sorry but you send me emails about sales and offers at least daily but won’t respond to an email about dispatch time. Why is it acceptable for an order to sit unattended for 19 days without being shipped? I used to brag about this company and often brought gifts. However this is absolutely unacceptable I will not bring buying again and will be saying the truth about this company. Honestly let’s see how long it takes to ship now that there is a bad review. A busy period is no excuse, you have big sales okay hire more staff
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Oli,
We’re really sorry for this experience, especially as someone who has supported us multiple times in the past. We completely understand why this feels unacceptable.
You’re absolutely right to expect clear communication and realistic delivery timeframes. During this period, we did not meet those expectations, and we take responsibility for that. The volume of orders and enquiries following Black Friday resulted in delays that were not communicated as clearly or promptly as they should have been.
We also acknowledge how frustrating it is to receive promotional emails while waiting for a response regarding your order. We understand how that comes across, and we’re genuinely sorry for the added frustration this caused.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’ve shared a transparent update on our website outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to share your feedback. We’re actively working through this and are committed to resolving it properly.
The Selfawear Team
Another unhappy customer here
Another unhappy customer here.
I respect what they are trying to do with the create on demand process and with a Burleigh Heads address, I thought I was buying from a reputable company. The amount of email marketing I have received since ordering has been so high that the generic 'its taking longer than we expected email' meant nothing. There is no way of contacting them directly and 2 of my emails have gone unanswered. It seems they only care about replying to reviews.
Bottom line is, if you cannot provide a service within the timeframe that is clearly outlined on your website, or communicate effectively to your customers about it, people will start thinking you run a scam business that isn't actually Australian and call you out on it.
Some constructive feedback - if you are struggling with the amount of orders, scale back your social media marketing, turn your sale off and update the delivery times on your website! Oh and start replying to your current customers!
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Alliza,
We’re really sorry for your experience and for the lack of communication you’ve had we completely understand why this has been frustrating and disappointing.
You’re absolutely right to expect clear, timely communication and delivery timeframes that reflect reality. During this period, we fell short of that, and we take full responsibility.
We also acknowledge how frustrating it is to receive marketing emails while waiting for a response regarding an existing order. We understand how that comes across, and we’re genuinely sorry for the added frustration it caused.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to share this feedback, it’s heard, and we’re actively working through this to improve both communication and fulfilment.
The Selfawear Team
Im another buyer who hasnt heard…
Im another buyer who hasnt heard anything from the seller since they took my money. I purchased the Tshirt on 30th November and I havent heard from them since then. I had a feeling they were a bit dodgy when they didnt answer my emails. Off to Paypal to cancel the order I guess...
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Jan,
We’re really sorry for the lack of communication you’ve experienced, we completely understand why this has been concerning and frustrating.
We want to reassure you that your order has not been ignored. We’re currently working through a significant backlog of orders and enquiries following Black Friday and early December, and response times have been longer than they should be. That’s on us.
We want to be very clear: every order will be fulfilled or refunded, and every customer will be responded to. We’ve shared a transparent update on our website outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for raising your concerns, we’re genuinely sorry for the stress this has caused and are actively working through this.
The Selfawear Team
Extremely disappointed, no communication from Selfawear. Products were never delivered.
I am in the same boat as most people here. I have contacted Selfawear via their website, and via email regarding a purchase made November 30th with absolutely zero response.
I am understanding that people and small businesses make mistakes and can take on more orders than they have capacity to fulfil over this busy period, but I am far more compassionate to transparency, open communication and authenticity. Radio silence is not okay! Especially in this financial climate.
I bought 2 Xmas shirts and a tote bag for parties and presents. These events, bar one, have come and gone.
Such a disappointing experience causing unnecessary stress.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Sammie,
We’re really sorry for the experience you’ve had and for the lack of communication, we completely understand why this has been so disappointing, especially given the timing and purpose of your order.
You’re absolutely right: transparency and timely communication matter, particularly during busy periods. During this time, we fell short of that standard, and we take responsibility for it.
We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’re currently working through a significant backlog following Black Friday and early December, and response times have taken longer than they should.
We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Thank you for taking the time to share your feedback,we’re genuinely sorry for the stress this has caused and are actively working to resolve it.
The Selfawear Team
Placed order and am now past the…
Placed order and am now past the timeframe provided without any communication beyond spam emails. My emails have remained unanswered.
Buyer beware, seems this is a scam.
29. November 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Michelle,
We’re really sorry for the delay and for the lack of direct communication you’ve experienced. We understand how frustrating that feels.
We want to reassure you that we are not a scam. We are an Australian-registered business, and every order placed with us is either fulfilled or refunded. During our recent peak period, response times were significantly longer than expected, and we acknowledge that this fell short of the standard we aim to provide.
At present, our team is working through orders and support requests strictly in the order they were received, to ensure fairness for all customers. While this means some responses are taking longer than usual, no messages are being ignored.
We’ve shared a transparent update outlining current order and response timeframes here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We appreciate your patience and apologise again for the frustration this has caused.
— The Selfawear Team
Shocking
Shocking, my wife has ordered a 'Grounding Mat" no dispatch from 2 weeks. Will not honor a refund. Can not get any response from the company. People say support Australian companies. This makes it tough. Don't post a contact number . We are reporting to the ACCC . Don't think we will ever see the order or our money back. Shameful - don't buy!
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi there,
We’re genuinely sorry to read this and understand how upsetting this situation feels — especially when it involves a delayed order and concerns around a refund.
To clarify, we do not withhold refunds unfairly. If an order has not yet been dispatched or has experienced an unreasonable delay, we review refund requests in line with Australian Consumer Law. At the same time, during our recent peak period, our response times were slower than acceptable, and we acknowledge that this added to your frustration.
At the moment, our team is working through orders and support requests strictly in the order they were received, to ensure fairness for all customers. This means some responses are taking longer than they should, but no requests are being skipped or ignored.
We are an Australian-registered business and absolutely want to resolve this properly. We’ve published a transparent update explaining current order and response timeframes here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
If you’re still awaiting a response, please email our support team with your order number and it will be reviewed as soon as it reaches the top of the queue.
We apologise for the distress this has caused and appreciate the opportunity to address it directly.
— The Selfawear Team
Don’t order anything …
Following placing an order I have sent emails with no response. I’m cancelling my order #206379 and want a full refund.
27. November 2025
Bewertung ohne vorherige Einladung
Same experience as everyone else
Same experience as everyone else. Ordered weeks ago. No delivery, no tracking information and no response to my emails. Too bad about my Christmas gift!
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Patrick,
We’re really sorry for the delay and the lack of communication around your order, especially knowing it was intended as a Christmas gift.
You’re right that waiting without tracking updates or responses is frustrating, and we acknowledge that during this period our dispatch timelines and support response times fell short of what customers should expect.
We’ve shared a transparent update on our website outlining current delays, response times, and how we’re working through outstanding orders, which can be viewed here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
Every order is being actively reviewed and will be fulfilled or resolved. We’re genuinely sorry for the experience you’ve had and appreciate you taking the time to leave your feedback.
— The Selfawear Team
T shirts did eventually arrive and fit perfectly
AVOID! Like many others, I placed my order weeks ago (21st November) and I'm still waiting for my shirts to arrive.
It was an Xmas themed t-shirt for my wife and it took several emails to get a response from them regarding the delay. Received an email basically saying everything and nothing and that 'we'll get to your order at some point.'
Wife is not happy with the delays and now I'm in the dog house!
Whilst you're waiting for what seems like an interminable amount of time, you get bombarded with marketing emails!
I understand you're busy and it's Black Friday/Festive season but at least give people some warning about the delays.
Website said shipping takes 4-10 days and this was obviously never going to happen.
Update: I've increased my rating to 3 stars - I appreciate them taking the time to reply to me. The shirts did recently arrive and they fit perfectly. If you can improve your shipping times during peak periods then I'm happy to order again.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Selfawear
Hi Gaz,
Thank you for sharing your experience. We’re genuinely sorry for the delay and the position this put you in, especially given the order was intended as a Christmas gift.
You’re absolutely right that the delivery expectations shown at the time of purchase were not met, and we understand how frustrating it is to wait weeks for an order while receiving limited clarity. We also acknowledge that continuing to receive marketing emails during this time added to that frustration and should have been handled better.
During the Black Friday and early December period, a surge in orders combined with operational delays impacted both dispatch timelines and our ability to respond as promptly as we should have. That doesn’t change the impact it had on your experience, and we take responsibility for the lack of clear warning and communication around delays.
We’ve since shared a transparent update on our website outlining current delays, response times, and what customers can expect as we work through outstanding orders:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support
We’re sorry that this experience didn’t reflect the standards we aim to provide, and we appreciate you taking the time to leave your feedback, it’s helping inform changes to how we manage peak periods moving forward.
— The Selfawear Team
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