Selfawear Bewertungen 218

Antwort von Selfawear

12. Jan. 2026

Hi Alex,
I’m really sorry this has been your experience, especially having to ask multiple times for help. That’s not what we want for anyone who orders from us.

December was an extremely heavy period for us, as we print every T-shirt on demand and experienced much higher-than-expected volumes, which led to delays in both production and support replies. That said, you shouldn’t feel ignored or stuck trying to get a clear answer.

If you’re comfortable, please share your order number here (you don’t need to post your email), and we’ll locate your case straight away and make sure your refund request is properly actioned. If you’ve already emailed us, the order number is enough for us to find it and follow it up.

We really do want to get this resolved for you and appreciate you giving us the chance to make it right.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Janine,
I’m really sorry this was your experience, especially when you were ordering for Christmas and relying on us to get it there in time. I completely understand why this felt upsetting and disappointing.

We don’t take it lightly that you reached out multiple times and didn’t get the response you deserved. December brought an unusually high volume of orders and support requests for us, and while that explains what happened behind the scenes, it doesn’t change how it felt on your side and for that, I truly apologise.

We print every item on demand rather than holding pre-made stock, which means when volumes spike, production and dispatch can take longer than expected. That said, we should have communicated more clearly and earlier so you weren’t left in the dark, especially with a Christmas-sensitive order.

If you’re open to it, please share your order number here (no need to post your email). If you’ve already emailed us, the order number is all we need to locate your case so we can check the status or organise the right outcome for you.

Thank you for taking the time to leave this review, even though it wasn’t a good experience, it helps us do better.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Lozz,
I’m really sorry this was your experience. Waiting on something you ordered for Christmas and feeling like no one is listening is incredibly upsetting and we genuinely hate that this is how it felt for you.

December was a very intense period for us, and while every order was being produced and sent out, we know that doesn’t make it okay for you to feel ignored when you reached out. You deserved better communication, and we’re truly sorry for that.

All of our T-shirts are printed on demand for each customer, which means they go through production before being shipped but none of that changes how stressful it is when you’re left wondering what’s going on. We completely understand your frustration.

If you’ve already emailed us, you don’t need to share your email here, just let us know your order number and we can find your message and make sure it’s looked after properly.
If not, you can reach us anytime at support@selfawear.com.au
and we will personally make sure you’re taken care of.

Thank you for being honest about how you felt, we truly do care, and we want the chance to make this right for you.

— The Selfawear Team 💛

Antwort von Selfawear

4. Jan. 2026

Hi Alison,
Thank you for taking the time to share this and I’m genuinely sorry for the frustration and disappointment this caused, especially with it being a Christmas order.

I want to be very clear and transparent: this extended timeframe is not our standard dispatch experience, and what you’ve described reflects an unusually challenging peak period for us in December, not how we normally operate.

Our garments are made to order (printed in-house in Australia), but outside of the Christmas rush, our usual production and dispatch timeframe is significantly shorter. Unfortunately, this year we experienced an unexpected surge in demand earlier than anticipated, and our communication did not keep pace, which understandably made the situation feel dishonest and unsettling. That’s on us.

We completely understand why, without clear updates, this felt misleading, and we’ve already taken steps to improve how turnaround times and peak-period expectations are communicated at checkout so this doesn’t happen again.

This was never intentional, and we’re truly sorry that the timing meant your Christmas item didn’t arrive as hoped. We’ll be reaching out directly to make sure this is resolved properly for you.

Thank you again for raising this. Your feedback is heard, and it’s helping us do better.

— The Selfawear Team

Antwort von Selfawear

28. Dez. 2025

Hi Carmen,
We’re really sorry for how this experience unfolded, especially with these being Christmas items, we completely understand why this was frustrating.

We want to be transparent, as many customers reading this review thread were impacted by the same situation. In the lead-up to Christmas, we experienced an unprecedented surge in orders alongside delays with machinery, which placed significant pressure on both our warehouse and customer support teams. As reflected in other reviews here, this wasn’t an isolated issue, and it was absolutely not intentional.

To clarify the timeline for accuracy:
• Your order (#208447) was placed on 1 December
• We received your refund request on 21 December at 10:41pm
• At that time, our warehouse was still actively processing and dispatching Christmas orders at full capacity
• Due to the backlog across support and fulfilment, we weren’t able to action the cancellation before the parcel was dispatched on 24 December

We fully acknowledge that our response time during this period was slower than it should have been, that’s on us. While our team was working around the clock to get orders out before Christmas, we should have communicated sooner and more clearly.

We’ll be reaching out to you directly to get this resolved properly and make things right.

We’re genuinely sorry for the disappointment caused and appreciate you sharing your feedback, it helps us improve.

— The Selfawear Team

Antwort von Selfawear

28. Dez. 2025

Hi Malcolm, Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration you’ve had, particularly around delivery timing and communication.

At this stage, we’re unable to locate an order under the name used in this review, which means we can’t see the specific email correspondence you’re referring to. We’d be more than happy to look into this properly if you’re open to reaching out to us directly with your order number or the email address used at checkout.

To clarify a couple of points for context:

The neck label on our garments is intentionally removed as part of our print-on-demand process, so we can apply our own branding and ensure comfort and consistency across styles.

Our blank garments are manufactured in various locations depending on the style, and are then picked, printed, packed, and dispatched from our Gold Coast facility in Australia. We don’t claim that our garments are manufactured in Australia, but they are decorated and fulfilled locally.

We acknowledge that delays and communication during this period fell short of the experience we aim to provide, and we’re actively improving our processes as a result of this feedback.

If you’d like us to review your order specifically, please feel free to contact our support team directly so we can assist further.

— The Selfawear Team

Antwort von Selfawear

28. Dez. 2025

Thank you so much, Eve 💛
We love hearing this! There’s nothing better than a piece that gets noticed without trying too hard. So glad you’re enjoying it, and thank you for taking the time to share!

— The Selfawear Team

Antwort von Selfawear

23. Dez. 2025

Hi Graeme,

We understand how frustrating it is to be waiting on an order, and we’re genuinely sorry for the delay and the lack of a timely response, that part is on us.

However, we do want to clarify one point. Our team is not “on holiday”, we are working through the Christmas period and will close over Christmas this year. Every order and enquiry is being handled as quickly as possible, in the order it was received, during what has been an unusually high volume period.

The auto-response you received reflects the current response time due to demand, not a lack of care or effort. While we appreciate how disappointing the wait has been, we want to be clear that no customer is being ignored or intentionally delayed.

Your order and enquiry are in the queue and will be addressed. If you’d like us to look into your order specifically, our support team will follow up directly.

We appreciate your patience while we work through this backlog, and we’re sorry this experience hasn’t met expectations.

The Selfawear Team

Antwort von Selfawear

24. Dez. 2025

Hi there, we’re really sorry for the frustration this has caused, especially with Christmas timing. We understand how disappointing it is when an order doesn’t move as expected.

The end-of-November period was impacted by unusually high demand and production delays, and we acknowledge that our updates should have been clearer during this time, that’s on us. Our team has been working through orders daily and supporting customers with updates and refunds where requested.

If you haven’t already, please reach out to us via email with your order number so we can resolve this for you as quickly as possible. We genuinely appreciate your patience, and we’re sorry that this experience didn’t reflect the standard we aim to uphold.

— The Selfawear Team

Antwort von Selfawear

24. Dez. 2025

Hi Kim,
We’re genuinely sorry this has been your experience, especially so close to Christmas. We completely understand how upsetting it is when an order doesn’t arrive in the timeframe you were expecting.

Early December orders were impacted by a combination of peak seasonal demand and production delays, and we acknowledge that this wasn’t communicated as clearly or quickly as it should have been. That’s on us, and we’re actively working through the backlog while supporting customers with updates and refunds where requested.

Regarding emails and ads, our marketing runs separately from order fulfilment, but we understand how frustrating it feels to receive promotions when you’re still waiting on an order. That feedback has been taken on board.

If you haven’t already, please email our support team with your order number so we can resolve this for you directly. We’re an Australian business that genuinely cares about our community, and we’re sorry that this experience fell short of the standard we aim to uphold.

— The Selfawear Team

Antwort von Selfawear

23. Dez. 2025

Hi Amanda,

I’m really sorry you’ve been feeling so upset, I can completely understand how stressful this would be, especially when the items were intended as Christmas gifts.

I just want to let you know that orders from the 30th were dispatched last week, and we’re absolutely not ignoring your messages. During late November and December we experienced an unusually high volume of orders and enquiries, which unfortunately caused delays in response times, but we’re working through every message as quickly as possible.

We would never intentionally take payment without sending items, and we truly regret the stress this delay has caused you. If you’re happy to confirm whether you’ve now received the parcel (or if not), we can immediately look into the tracking and next steps for you.

Thank you for your patience, we genuinely want to resolve this for you.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Ryan

We’re really sorry for the experience you’ve had and for the lack of communication regarding your order and we completely understand how upsetting this is, especially when it was intended as a Christmas gift for your daughter.

You’re right to expect timely updates and realistic delivery expectations. During this period, we didn’t meet that standard, and we take responsibility for it.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. We’re currently working through a significant backlog following Black Friday and early December, which has impacted both fulfilment and response times.

We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We’re genuinely sorry for the disappointment this has caused and appreciate you taking the time to share your feedback Ryan.


The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Melinda,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Rachel,

We’re really sorry that your experience has left you feeling this way, we completely understand how frustrating it is to be waiting for an update, especially after ordering and attempting to contact us.

We want to reassure you that this is not a dodgy business situation. During the busy period following Black Friday and early December, our team became overwhelmed by the volume of orders and enquiries, which impacted both our fulfilment and response times. That’s on us, and we sincerely apologise for the lack of timely communication.

We’re currently working through the backlog in the order the messages and orders were received, and we’re prioritising responses as quickly as possible. While we don’t list a public phone number right now, all enquiries are being addressed through our support channels, and we will respond to yours as soon as it’s reached in the queue.

We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We genuinely appreciate your patience and your feedback, we’re actively working to resolve this and improve our communication going forward.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Juanita,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Julia,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi there,

We’re really sorry for the delay and the lack of response you experienced. We completely understand how disappointing this would feel, especially when choosing to support an Australian business.

During the late November/ early December period, we experienced a significant surge in orders and enquiries that unfortunately impacted our response times. Orders are being processed in the order they were received, and we acknowledge that our communication during this time did not meet the standard we expect of ourselves.

We appreciate you taking the time to share your feedback and regret that this experience has caused frustration. We’re actively working through all outstanding orders and enquiries and making changes to improve communication and delivery expectations moving forward.

Thank you again for your patience and for supporting a local brand, even in challenging circumstances.

— The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Luli,

We’re really sorry for the experience you’ve had, receiving the wrong items after such a long wait is incredibly frustrating, and we understand why this has left you feeling disappointed and let down.

You’re absolutely right to expect clear communication and for your order to arrive correctly. During this period, we fell short on both, and we take responsibility for that. The delays in support also made resolving issues like this harder than they should have been, which isn’t acceptable.

We want to reassure you that incorrect items are eligible for resolution, and your order will not be ignored. Every customer will be responded to, and every order will be either resolved, replaced, or refunded as appropriate.

We’ve shared a transparent update outlining what’s happening and what to expect here:
https://selfawear.com.au/pages/a-transparent-update-on-orders-support

We’re genuinely sorry for the frustration and disappointment this has caused and appreciate you taking the time to share your experience.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Nicholas,

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team

Antwort von Selfawear

20. Dez. 2025

Hi Meagan

We’re really sorry for the experience you’ve had, we completely understand how frustrating this is, especially when you’ve reached out and haven’t heard back yet.

We’re currently dealing with a significant backlog of orders and customer enquiries following Black Friday and early December. This isn’t because messages are being ignored, but because our team has been overwhelmed during this period while prioritising order fulfilment.

We want to reassure you that every order will be fulfilled or refunded, and every customer will be responded to. It’s taking longer than it should, and we take full responsibility for that.

We’ve shared a transparent update on our website outlining what’s happening and what to expect, which you can view here:
👉 https://selfawear.com.au/pages/a-transparent-update-on-orders-support

Thank you for taking the time to leave your feedback, we’re genuinely sorry for the stress this has caused and are actively working through this.

The Selfawear Team