Selfawear Bewertungen 218

Antwort von Selfawear

12. Jan. 2026

Hi Tobias, thank you so much for writing this. We really appreciate how fair and thoughtful you’ve been.

You’re absolutely right. December wasn’t perfect on our side. We were genuinely swamped, and while that explains what happened, it doesn’t erase the delays or slower replies you experienced. So thank you for your patience through that.

We’re really glad to hear your order arrived and that you’re happy with how it looks and feels, that means a lot to our small team.

We’d love the chance to give you an even better experience next time when things are running smoothly again 💛

Antwort von Selfawear

12. Jan. 2026

Hi Tracey,

Thank you for taking the time to write this, and I’m genuinely sorry for how your experience unfolded.

I’ve now personally reviewed your order and have processed a full refund for you today. While your t-shirt did arrive, your refund request and the communication around it should have been handled much better, and that didn’t happen. That gap is on us.

December created an unusually high volume of orders and support messages for our small team, but that doesn’t excuse how frustrating and stressful this felt on your end, especially when you were relying on this as a Christmas gift.

You do not need to return the shirt. Please keep it.

Thank you for your honesty, and again, I’m truly sorry for the experience you had.

— Kai
Co-Founder, Selfawear

Antwort von Selfawear

12. Jan. 2026

Hi Michelle,
I’ve just found your order and issued a full refund. I’m genuinely sorry for what you experienced over the Christmas period.

Your order was caught in a breakdown caused by an extreme holiday surge and operational issues, and you deserved far better communication than you received.

I’ve emailed you directly to confirm the refund and next steps.

— Kai, Co-Founder

Antwort von Selfawear

12. Jan. 2026

Hi Misha, thank you for taking the time to write this, and I’m genuinely sorry for what you experienced.

The printing error you mentioned is absolutely not okay. That shirt should never have gone out like that, and we take responsibility for it. Every shirt is printed on-demand here in Australia, and while that lets us avoid mass-produced fast-fashion, it also means mistakes like this should have been caught in our quality check, and in this case, they weren’t.

You’re also right to be frustrated about the lack of replies. Over December we had an unusually high volume of orders and support requests, and we fell behind where we should never fall behind: communication. That’s on us, not you.

We’d really like the chance to fix this properly for you. If you’re willing, please reply here with your order number (no need to post your email address) and we will get this resolved for you as quickly as possible.

We don’t expect forgiveness, only the chance to make it right.

– The Selfawear Team 💛

Antwort von Selfawear

Aktualisiert am 12. Jan. 2026

Hi Rachelle, I’ve just personally looked into your order and you were absolutely right to be frustrated. Your refund request wasn’t actioned before your order shipped during our December backlog, and that’s not okay.

I’ve now processed a full refund for you, and you don’t need to return the items.

I’m really sorry this was your first experience with us. We print everything on demand and December overwhelmed our systems, but we should have handled your request better.

— Kai, Co-Founder

Antwort von Selfawear

12. Jan. 2026

Hi Wendy, thank you for taking the time to share this and I’m really sorry your experience felt frustrating.

You’re absolutely right that your order took longer than it should have, and that our email responses weren’t where they should’ve been. December was an extremely busy period for us, but that doesn’t change the fact that you were left waiting and we genuinely apologise for that.

I also want to clear up one important point: Selfawear is an Australian-owned brand, and all of our garments are printed on demand specifically for each order, right here through our local production process. We don’t source finished garments from sites like Shein. Unfortunately, designs online do get copied by fast-fashion platforms, which can make it look like the same product but the quality, fabric, and print you received is made just for you.

We really appreciate you supporting a small Aussie business, and we’re sorry the delivery time and communication didn’t reflect the care we put into the product itself. Your feedback helps us do better, and we hope the tee itself makes up for some of that wait.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Jason, thank you so much for taking the time to share this. We really appreciate the honesty.

You’re absolutely right that December was slower than usual for both replies and deliveries, and we’re genuinely sorry that it impacted your experience. The lead-up to Christmas puts a huge strain on both production and couriers, but that doesn’t change how it feels on the other side, especially when you’re waiting.

We’re really glad to hear you loved the shirt. The fabric, fit and print are the things we care most about getting right, so that means a lot to us.

Thank you for sticking with us and giving us a chance despite the delays. We’ve taken a lot of lessons from this period and we’re already improving how we communicate and process orders so it’s smoother moving forward.

We hope your tee brings you lots of good wear 💛
— The Selfawear Team

Antwort von Selfawear

12. Jan. 2026

Hi Judy,
I’m really sorry that you’ve been left waiting this long, that’s not the experience we want anyone to have.

November and December brought an unusually high volume of orders and support requests, and because we print every order on demand, both production and email replies fell behind. We completely understand how frustrating it is to be waiting without clear updates, and we take responsibility for that.

The good news is that our team has now caught up significantly and we’re actively working through the remaining cases, including outstanding deliveries and refunds. We’re very close to being back to normal response times, and every order is being checked and followed up.

We can’t locate an order from a review name alone, so if you’re able to share your order number here (or let us know if you’ve already emailed us), we’ll find your order straight away and make sure this is resolved for you as quickly as possible.

Thank you for your patience, we genuinely appreciate it, and we’re here to help get this sorted.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Pete,

Thank you for taking the time to share this. I completely understand why receiving a substitute item without context would feel frustrating, and I’m really sorry that it came across that way.

To give you some clarity on what happened with your order:
one of the items you originally purchased became unavailable while we were processing a very large December backlog. Rather than delay your entire order or cancel it outright, we made the decision to include a Mystery Shirt as a replacement and apply a partial refund ($5 AUD) as a goodwill adjustment, which has already been processed and emailed to you.

In our experience, most customers prefer to still receive an item rather than be left with nothing while waiting, which is why this approach is sometimes used, but we completely respect that this wasn’t what you expected, and we’re sorry that wasn’t clearly communicated at the time.

If you’d prefer a full refund for that substituted item instead, we’re absolutely happy to do that, just reply to our support team or reference your order number and we’ll take care of it straight away.

We’re a small Australian business that prints and ships everything on demand, and December was exceptionally heavy for us. That’s not an excuse, but it is the reason things weren’t handled as smoothly as they should have been, and we genuinely appreciate your patience.

Thank you again for raising this, we’re here to make it right.

— The Selfawear Team

Antwort von Selfawear

12. Jan. 2026

Hi Jen,
I’m really sorry that this has been your experience, especially when this order was meant to be a Christmas gift for your daughter. I completely understand how upsetting and stressful this would have been, and you’re right to feel disappointed.

What happened in December was not a reflection of how we normally operate. We experienced an overwhelming surge of orders during the Christmas period, and because we print every T-shirt on demand here in Australia, that volume created significant delays both in production and in our ability to keep up with emails. That doesn’t make the lack of communication okay, but it does explain why things fell behind so badly, and I’m truly sorry that you were caught in the middle of that.

The part that concerns me most is that your tracking shows the parcel as delivered, yet you never received it. That’s something we absolutely want to look into properly for you, because whether it was misdelivered or lost, you shouldn’t be left without either your order or a resolution.

We aren’t able to locate your order using the name on this review alone. If you’re willing, could you please share your order number here (or let us know if you’ve already emailed us)? That will allow us to find your details, review the delivery scan, and make sure this is resolved properly for you, whether that means a replacement or a refund.

I’m genuinely sorry that we let you down during what should have been a special time, and I really appreciate you taking the time to speak up about it.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Tracey,
Thank you for taking the time to leave this review. I’m really sorry that this was your experience with us.

I completely understand how frustrating it would have been to wait from early December until January, especially when one item was cancelled and the remaining shirt didn’t meet your expectations. That’s not how we want anyone to feel after choosing to support our brand.

We print all of our T-shirts on demand here in Australia, and during December we experienced an unusually large surge of orders that put real strain on both production and our support team. That led to delays and gaps in communication, which we know made the situation even more disappointing and for that, I’m genuinely sorry.

In terms of the quality, this particular T-shirt style has been part of our range for over six years and is normally one of our most loved pieces, so it’s concerning to hear that yours felt thin or not what you expected. We do have a strict quality-assurance process in place, and when something falls short we always want the chance to investigate it properly and make it right.

At the moment we’re not able to locate your order using the name on this review. If you’re willing, could you please share your order number here (or let us know if you’ve already emailed us)? That will allow us to find your purchase and look into what happened, including the cancelled item and the shirt you received.

We truly appreciate you choosing to support an Australian business, and I’m really sorry that this experience didn’t reflect the care we put into our products and our customers.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Landyn, thank you so much for this. We really appreciate you sharing such a thoughtful and fair review.

You’re spot on about December being a volume spike rather than a lack of care, but we still take responsibility for how that experience felt. We’re sorry the timing and replies weren’t as smooth as they should have been.

We’re really glad to hear the piece arrived exactly as expected and that the quality stood up, that’s always our top priority. It means a lot that you’d order again, especially after a busy period like that.

Thank you for your patience and for giving us a chance 💛
— The Selfawear Team

Antwort von Selfawear

12. Jan. 2026

Hi Gabriel, thank you so much for taking the time to leave such a thoughtful review.

The Christmas rush was definitely a big one for our team, so we really appreciate your patience and understanding while everything was moving through. It means a lot that you felt the care behind the product and our support, even during a hectic period.

We’re so glad you loved the quality, and we’d absolutely love to have you back again in the new year 💛

— The Selfawear Team

Antwort von Selfawear

12. Jan. 2026

Hi Kat,
Thank you for taking the time to leave this review, even though I’m really sorry it came from such a frustrating experience.

You’re absolutely right to be upset about both the delays and the quality issue you experienced. Waiting over a month for something that was meant to arrive much sooner, then opening it to find a defect on the second wear, is incredibly disappointing, and that’s not what we want anyone to feel when they order from us.

December was an extremely challenging period for our business. We print every T-shirt on demand, and during Black Friday and the Christmas rush we received a surge of orders that stretched our small team, production and support systems far beyond what they could handle. That led to slower dispatch times and, just as importantly, slower and inconsistent communication, and we should have been much more transparent about that at checkout so customers could make informed decisions.

That said, the hole you described is not acceptable. We have a strict quality-assurance process in place, and when something like this happens we normally ask for photos as soon as the item is received so we can trace the issue back through our production process and get it resolved properly. Most of our customers genuinely love the quality of our fabric and prints, which is why feedback like yours is important to us when something slips through.

If you’re willing, please send us a couple of clear photos of the issue along with your order number. Even if you’ve already emailed us, sharing the order number here will help us locate your case quickly so we can make this right for you.

I’m truly sorry this was your experience. We take this feedback seriously and are using it to improve both how we communicate and how we deliver the products people trust us to make.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Brie,
Thank you for taking the time to write such a thoughtful and detailed review, even though the experience you had was such a disappointing one. I want to start by saying plainly: you’re right. What you described was not okay.

You ordered on December 1, followed up on December 8, needed the items for December 13, and were left without clear answers. That lack of communication, more than the delay itself, is what caused the most stress, and that’s on us. If we had been upfront at the moment of purchase about how stretched things were, you could have made a different choice, and you deserved that transparency.

December was an exceptionally difficult period for our business. We run a print-on-demand model, meaning every shirt is made to order, and during Black Friday, Cyber Weekend and the lead-up to Christmas we experienced a surge far beyond what our small team and production systems could absorb. On top of that, new machinery, customs delays, and a huge backlog of customer emails created a perfect storm where things moved, but not nearly fast or clearly enough.

None of that changes the impact it had on you. You shouldn’t have had to scramble for replacement gifts, wait weeks without proper updates, or receive an apology only after everything had already arrived.

I’m genuinely sorry that your first experience with Selfawear was this stressful. We care deeply about what we make and the people who wear it, and it’s painful to know we fell so far short when it mattered most. We’ve already made changes to how we communicate delays and how we handle volume so this doesn’t happen again, but I know that doesn’t undo what you went through.

Thank you for being honest about your experience. Even though it’s hard to read, it’s important, and we take it seriously.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Shane,
Thank you for taking the time to write this and I’m really sorry for how this played out.

You’re absolutely right that from your side it would have felt like poor customer service: delayed replies, no clear updates, no item, and no refund yet. That’s frustrating, especially when you ordered early and were trying to plan for Christmas.

To be completely honest with you, the issue wasn’t a lack of care, it was that we were completely overwhelmed by the volume of orders and messages that came through in December. We’re a small team and during that period we simply weren’t able to keep up with the surge in production, shipping, and customer emails the way we normally do. That doesn’t make your experience any less valid, it just explains why things broke down.

We also print every t-shirt on demand rather than holding stock, so when demand spikes, turnaround times stretch quickly, and we should have communicated that more clearly at checkout and in our emails. That part is on us.

If you’re willing, please share your order number here (no need to post your email). If you’ve already emailed us, the order number will let us find your case immediately so we can give you a proper update and sort out your refund or delivery.

Again, I’m really sorry this was your experience, especially around Christmas. We appreciate you calling this out and we are actively fixing the systems that caused this so it doesn’t happen again.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Kate,
Thank you for sharing this and I’m really sorry for how frustrating this experience has been.

You’re absolutely right that the timing and communication around this was not what it should have been. Late November and December brought a very high volume of orders, and that alone created delays across fulfilment and support, but on top of that, we also had an unexpected technical issue with our returns portal.

The portal wasn’t intentionally disabled. It was taken offline by our platform provider due to an integration issue on their end. Unfortunately, it happened right when things were already stretched, which made it look far worse from the outside, and we completely understand why that felt unacceptable.

If your return or refund hasn’t been completed yet, we truly want to resolve this for you. If you can share your order number here (or confirm you’ve already emailed us), we’ll locate it and make sure it’s properly actioned.

We’re really sorry you were left out of pocket and had to deal with this after Christmas, that’s not the experience we ever want for anyone.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Ro,
I’m really sorry this was your experience, especially with something you were ordering specifically for Christmas. I completely understand how frustrating and upsetting it would have been to be told it wouldn’t arrive in time, request a cancellation, and then still have it show up weeks later.

You’re absolutely right to feel let down by the communication and timing here. December was an extremely busy period for us and while that explains why things slowed down behind the scenes, it doesn’t excuse the lack of clarity and follow-up you received. We should have handled your request better, especially once you’d already asked to cancel.

We print our t-shirts on demand rather than holding pre-made stock, which means production times can stretch during peak periods but again, we should have been far more upfront and responsive about that so you weren’t left in limbo.

If you’re open to it, please share your order number here (no need to post your email). If you’ve already emailed us, the order number will let us locate your case straight away so we can review what happened and make this right for you.

Thank you for taking the time to share your experience, even though it wasn’t a good one, we genuinely appreciate the feedback and are working hard to improve from it.

— The Selfawear Team 💛

Antwort von Selfawear

12. Jan. 2026

Hi Ceedee, thank you so much for this, it honestly means more than you know 💛

We really appreciate you taking the time to write such a thoughtful and balanced review, especially as a repeat customer. December was an unusually intense period for us with a huge volume of orders and support requests, so while delays weren’t what anyone hoped for, it’s incredibly kind of you to see the bigger picture and still support a small Aussie business like ours.

We’re so glad you’re loving the tees, the fit, comfort and message behind them is exactly why we do what we do. Thank you for sticking with us and being part of the Selfawear community, we truly don’t take that support for granted ✨

Antwort von Selfawear

12. Jan. 2026

Hi Roni,
I’m really sorry that this has been your experience, especially after ordering something for Christmas. We completely understand how frustrating it is to be waiting, asking for updates, and feeling stuck in the middle of it all.

We want to reassure you that we are absolutely not a scam. We’re an Australian business that prints every T-shirt on demand here on the sunny Gold Coast, meaning each order is produced specifically for the customer before it ships. During December, our print queues and inbox volumes became extremely heavy, which caused both production delays and slower replies but that doesn’t change how upsetting it would have felt on your end.

If you’ve already reached out about a cancellation or refund, you don’t need to share your email here, just your order number is enough for us to locate your case and make sure it’s handled properly. If PayPal is already involved, we’ll work directly with them as well to make sure this is resolved fairly.

We truly don’t want anyone to feel misled or left in the dark, and we’re really sorry that this was your experience. Please give us the chance to look this up and make this right for you.

— The Selfawear Team 💛