Selfawear Bewertungen 217

I ordered around the same time as a lot of the negative reviews and honestly got worried reading them while I was waiting.My order did take longer and replies were slow, but it eventually arrived and the quality was actually really good.It felt like a brand that got absolutely slammed, not anything dodgy. I’m still happy I ordered and would try them again when things calm down

I was hesitant after reading some reviews, but decided to support them anyway. The process was slower than usual, but the quality of the product made up for it.Still a positive experience overall

wouldn't let me return or swap my size too small clothes.NEVER AGAIN

The print is pretty, but that is why I chose this design. However, I ordered a large, which I knew would fit. They sent an extra large which is huge. I have sent a message to customer support via email and am waiting to see how we can fix this conundrum.

While the support person I finally dealt with was helpful, it was too little, too late.

So, it’s taken about 6 weeks and multiple emails to finally get this sorted. They sent the wrong size, but I had to pay the postage to send the unworn item back. The hoodie cost $69.95, they refunded me $66.06, which I am assumming means they took a portion of a $5 voucher off. But it still leaves me $15.25 out of pocket for postage costs. Quite unfair, since I didn’t order the wrong thing. I already new exactly what size I needed, as I have purchased from them before. The packing slip in the package showed L, the hoodie was an XL. I won’t make the mistake of dealing with this company again!

I ordered in December and honestly got pretty stressed reading the reviews while I was waiting. communication was slow and that part wasn’t great.

but my order did arrive and the quality is actually really nice. you can tell it wasn’t a scam situation, just a business that got completely overwhelmed. wouldn’t order during peak again but would still support them

Terrible customer service. Have purchased from this store multiple times, and every single time has been an issue with late delivery and poor communication. They advertise it will take about 3 weeks generally, instead it has always taken closer to 6 weeks - and the first order took over 8 weeks in which they did not respond to any emails in that time. This last time I ordered Christmas presents, and a Christmas shirt on the 1st of December. Emailed multiple times from the 15th December onwards to see if my items were coming prior to Christmas. No response. Received a generic email on the 19th to say - sorry to everyone who ordered from the 1st December onwards - it won’t be there until the new year, but it you wait they would love to send a little gift with your order to say thank you. Great. So I responded immediately and said - that’s fine, I will wait but can you cancel the Christmas themed shirt as it will be no use to me. Received a response about 10 days later to say ‘no problem - let us know which shirt’. 1 hour later the order had been dispatched and I was at work so hadn’t seen my emails. Responded 2 hours after the initial one to ask if it was cancelled or sent, as it was the only Christmas shirt on the order. Still to this day have not had any responses to any of my 6 sent emails. Including asking if it could be returned. The little gift included was a tiny cheap bag.

Their clothing is absolutely amazing. And the meaningfulness of the shirts is fantastic. But customer service is an absolute failure, and there is a constant worry that you have been scammed. The first order I placed, I only received any communication (after the 8 weeks) through PayPal as I put in a claim to say the goods were not provided and to cancel and refund the order.

Will update this if I do hear back from the company. But I won’t be holding my breath.

I ordered around the same time as a lot of the negative reviews and yeah… the wait was long. Communication could’ve been way better early on.

That said, my order did turn up and I really like it. The quality is there and I can see why people love this brand. Frustrating process, good product. I’d still support them again

Unfortunately I have to join the long list of people who have complained about the quality and shipping with this company. Weeks of delay from a company that is based about an hour from my residence, only to find that the items were child sized. Yes - I did check the measurement guide before buying. I’m usually a small women’s and bought a large (just to be safe). Shirt doesn’t fit my 14 year old niece. Requested return and refund to be taxed a $10 fee from the return price. Buyer Beware!

Sizing is on the smaller side & when I contacted them to discuss exchange for bigger size no reply 😏

I love my teeshirts...the lovely words and awsome colors make others smile too..there a lovely cotton and wash well...I have 9 of them 😊 and just put another order in yesterday ... you won't regret buying these... thank you to the team that keep on touch with inspirational emails 👍

You could tell they were absolutely slammed before Christmas. Took longer than planned and communication lagged, but the end product was worth it. I’d give them another go in the new year.

Terrible service. Ordered on 22nd December and got a notification that it would be delivered in 7-10 days. Emailed in the new year and got a generated response they would reply in 5 business days. Never got a response! I finally received my order on the 20th Jan. Also sizing is pathetic! I ordered 2 sizes up by the measurements online and should have ordered 3 sizes up!

I ordered a grounding mat and grounding sheet on the 15th of December and they still haven’t arrived. The only thing I’ve heard from them is a generic email on the 23rd stating “ We use a print-on-demand approach (each piece is lovingly custom-made once ordered), things can take a little extra time - especially since we’ve been so lucky to see such strong support lately.” the things I ordered never required them to “print” anything. I’ve reach out a few times and heard nothing back. They’re all about “kindness” but competence is also needed.

I ordered a Christmas shirt 4th December. By 18th December the shirt hadn't even been printed yet. I emailed requesting for a refund and the order to be cancelled, and it took 2 weeks to recieve a response. I am now chasing them again three weeks after confirming I wanted a refund. Extremely poor level of customer service, its really disappointing considering the ethos that they claim to practice by. Sustainability, ethical and kindness are great practices, but you actually have to provide a service and respond to issues to demonstrate this.

I am not happy with the unresponsive customer service . I received my order on 4 December 2025 and in that order was a Tshirt I ordered for my daughter for Christmas. Whilst the quality was great unfortunately it didn't fit her. I went online but couldn't process the exchange as the Portal wasn't working. I emailed customer service & they responded very quickly. I was reassured that they were working through current delays however I would be able to proceed with the exchange once the Portal was up & running. Now that the portal is working I went to process my exchange and I've been locked out due to the 30-day window expiring. I've sent emails to customer service on 8th & 12th of January and haven't received a reply.

Loved the design, loved the price, loved the promised collection date. DID NOT LOVE THE ACTUAL DATE READY. Looks good haven’t worn it yet

I ordered a tshirt on 30th November. I contacted them on 15th Dec to be told it was in production. Received tracking on 22nd Dec saying it would arrive 7th jan - arrived 8th jan. Almost 6 weeks to receive an Australian made and shipped tshirt within Australia - Less than impressed! Have contacted them for a refund but zero response. I will take this further as it’s totally unacceptable.

Like other reviews, customer service is appalling and delivery time exorbitant. Waited weeks and weeks for my order only to receive an email asking for tolerance and understanding. After such a long wait, I expected to receive what I ordered but sadly one of the TShirts was not what I had ordered at all. I Have attempted to contact the company three times, (even reaching out to the CoFounder who emailed apologising for the long delivery delays) but no one has replied.

I also see very similar shirts available at Temu, Amazon and Shien and I’ve ordered BeKind shirts from them before and at least had reasonable delivery times and received the product I ordered.

I Will be buying elsewhere from now on and warning others to stay away from this company. Such a disappointment for what I thought would be a great chance to support Aussie made. Not again.

Ordered early December only to learn of significant delays immediately before Christmas, despite the company admitting to being aware of these delays in November. I requested a refund and my request was outright ignored. Instead I was treated to ongoing word salads that masked poor management.

Not going to pretend it was perfect. it wasn’t. There were delays and emails weren’t answered quickly. But the product arrived, looks great, and feels well made.I understand they were swamped and I’d give them another go when it’s quieter.