Sapphireparking Bewertungen 

They don’t even deserve 1 star — absolutely disgusting service.

When we dropped our car off last week, they were 30 minutes late, despite us calling them 30 minutes beforehand to let them know we were there. I had to go and check our bags in while my husband waited for them. When they eventually arrived, they were on a completely different level of the car park to the one they had instructed us to meet them on.

The return journey was even worse. We were told there would be a 2-hour wait due to a traffic incident. My husband was tracking our car and could see there were no traffic incidents on the route, so we called back. We were then given a completely different explanation and told it was actually due to staffing issues.

Eventually, after waiting two hours, they turned up speeding into the car park, beeping at other drivers and showing absolutely no consideration for the fact that we had been left waiting for that length of time. The driver was extremely rude and unapologetic.

The whole experience was completely unacceptable from start to finish. Poor communication, unreliable service and extremely rude staff.

NEVER USE THIS COMPANY. Absolute bunch of cowboys — avoid at all costs!

Absolute shit service, took our car more than 2hrs to arrive and the driver is just not bothered. Never answers the phone and just kept us waiting without any response.

Avoid these cowboys

I completely agree with the other reviews — I wish I had checked them before booking.

I left my car with them for four days, and when I returned, I was told that the car battery had gone flat and that they had needed to jump-start it. I had called them immediately after landing, yet I was still left waiting for around three hours. How long does it actually take to jump-start a car?

Trying to get an update from them was also hit and miss. When I questioned the situation and explained that the battery was nearly new (replaced only a few months ago) and that I’d never had any recent issues with the car, the staff member became extremely rude and confrontational.

What was even more concerning was overhearing another customer, who was also waiting for her car, telling her husband that a member of the Sapphire staff had called her the B-word.

Overall, a very poor experience. I would strongly recommend checking the reviews carefully before booking with them.

Also - when they returned the car, they left it on another level than asked to wait on and leaving the keys on the front tyre to avoid any inter action with the client - is this meet and greet?

Not something you want to come back to from your holiday.

Gatwick Airport should ban them from operating from there to avoid their reputation getting negative

Leave your vehicle with this company if you want long wait times for drop off and pickup, unnecessary use of your vehicle whilst you are away and multiple damages on your return. AVOID THIS COMPANY AT ALL COSTS!

I used this company for meet and greet and it was a nightmare from start to finish. Ok return I waited 2 hours despite calling soon as I touched down. Pickup wait was one hour. Was no meet and greet, they asked me to meet them at a different terminal. Car has clearly been used with all seats footwells having dirt marks. Car body scratches at multiple points, rear sensor broken off. The list goes on.

YOU HAVE BEEN WARNED!

If I could give minus stars I would never had an issue with a meet and greet before I have been waiting for this one hour and forty five minute they have said they are 5 minutes away for the last hour do not book through this company car finally come back covered in bird crap

AVOID — MY TESLA WAS LEFT UNATTENDED WITH THE KEY ON A TYRE

I would give zero stars if that were possible.

I paid £74.45 for a “Meet and Greet” service at Gatwick South, booked through Fly Park Compare + addnl £16 for parking at pick up and drop off

. My confirmation named Quality Parking Gatwick as the service provider and stated elsewhere that the service was provided by Sapphire Parking Ltd.

For our 5:00am drop-off on 28 August, I called approximately 30 minutes beforehand exactly as instructed. Despite this, nobody arrived to collect the car until around 5:30am.

The return on 1 September was far worse. Our collection was booked for 1:00am. I called at touchdown at approximately midnight, giving them earlier notice than the written instructions required. After checking and confirming that my booking was until 1:00am, the operator still insisted that we would have to wait 45 minutes, claiming this was in the terms and conditions. No such fixed 45-minute waiting period appeared in the booking instructions supplied to me.

We were then verbally directed to the Red Car Park, even though our written confirmation explicitly stated Orange Car Park 3, Level 4. We walked to the Red Car Park at around 1:00am with our 10-year-old child, only to find nobody there. Repeated calls to the supplied number went to voicemail.

We eventually discovered that our Tesla had instead been taken to the Orange Car Park. There was no driver waiting, nobody to hand the key back and nobody available to inspect the vehicle with us.

Most alarmingly, the car had been left unattended in a public airport car park with its key placed on one of the tyres. We could not find the key or reach the company. Only approximately 13 minutes after the car arrived did we receive a call from an unknown number telling us where the key had been left.

Anyone who noticed that key could potentially have accessed and driven away our vehicle. Their own written instructions tell customers to inspect their vehicle at collection and report any issues to the driver, yet no driver remained to complete a handover.

This was not “Meet and Greet”. It was late, chaotic, contradictory and almost impossible to contact—but leaving a customer’s vehicle unattended with the key on a tyre was the most unacceptable part.

I would never use Quality Parking Gatwick, Sapphire Parking Ltd or any service associated with them again. I strongly advise other travellers to avoid them and book only with an operator shown on Gatwick Airport’s approved list.

Kicking myself that i didn't research this properly.

One of the most uncomfortable and excruciating experiences ever. Rude, Aggressive, 2 hour time wait, threatening down the phone. Didnt even meet to give it back. Left the key on the wheel. Only a matter of time before they get caught.

Called the police who were helpful but couldnt do anything.

Got the car back in 45 mins so we are lucky. They are not an official operator so its a massive ponzi scheme.

Criminals. Do not use this company. The whole process from beginning to end is awful. We called to say we were arriving and went to the designated drop off point. We were asked to pay short term car park fees which was odd and I began to feel uncomfortable. Also the man looked very dodgy, like he was simply a man off the street wearing a tatty t-shirt and I asked for his ID as felt uncomfortable as he didn’t seem professional - no branded jacket, lanyard, nothing - spoke to his manager ego was gruff. I took photos of the man as had a bad feeling but we were late for our flight so left the keys.

We called on our return saying we had landed and waited for 2 hours. Every time we called they said it was ten mins. About ten times. We were fortunate as we got our car back eventually but we were sat with 5 or so other customers and I’ve never heard such awful stories. One couple had waited 7 hours and had had come back for a second try to retrieve their car on a different day. They’d been waiting 2.5 hours the second time (after a 5 hour round trip to get to Gatwick). If you want to ruin the end of your holiday go ahead and book but you’ll have an awful experience and when I called the police they say they record it as a civil trading standards matter. Disgusting scam company run by chancers.

Do not use at any cost. They are an absolute scam. Cars are not returned for hours. Isn’t a real business

This company needs to close down. It does not function. They do not communicate and have severe delays. We waited 2 hours with no updates. Do not use this company.

I would give them 0 star if I could.
Absolutely disgraceful experience. We will never use Sapphire Parking again and would strongly advise others to think twice before trusting them with their car.

We were repeatedly told that our car was “on the way” and that the driver would bring it shortly, yet we ended up waiting 2 HOURS.
After constantly chasing them and being given the same excuses, the driver eventually showed up and dumped the car without parking it.
When we questioned him and expressed how angry and frustrated we were after waiting two hours, instead of apologising or taking responsibility, he started laughing at us which is not only disrespectful but there was an utter lack of professionalism and respect.
And as the cherry on top, our charger was also stolen.
This is appalling.

Bad customer service, car just left in car park with no meet & greet as paid for. Rude staff. Expensive exit ticket fee. We were called on the last night of our holiday to say keys were burnt in fire and we have to make a plan to get spare keys, as it turns out keys were not burnt however we lost a night of sleep worrying how to get our spare keys.

On arrival the 'chauffeur' requested I pay the exit fee. I had already paid this in full when booking and had to show proof as he continued requesting I had to pay. On return they request you call them as soon as you land as it may take 30-40 mins to bring car back. Within 30 mins we found my car in the car park and despite paying Meet & Greet, there was no one there . Upon calling we were told our keys were left on one of the wheels. I called them back to say i wasn't happy my keys were just left, to be told the driver waited a very long time and we didnt show (30 mins from when we called to arriving at the car). I Ask how we get out of the car park without a ticket. We were told it was on the dash. There was no ticket. He said "it's there you need to look properly" I explained there was nothing on my dash, "well you've obviously lost it then" I commented that he wasn't very helpful to which he replied " yeah ok bye"
After speaking to the helpful staff at the barrier, they were not surprised and said it often costs clients £100s to get out as this company leave your car in the car park. They were always getting complaints. I was lucky I only had to pay £8 to get out but I had already paid Sapphire.
DO NOT USE THIS COMPANY!!!!

The absolute WORST experience from this bunch of cowboys. Took 95 minutes for our car to arrive after being told repeatedly it would be here “shortly”. When I called after an hour I was told to “not call again” and hung up on - do NOT use Sapphire under any circumstances. Rude, late and unprofessional. Amazed that Gatwick Airport still let them operate.

PLEASE DO NOT USE
How is this company still in business??????
2 hour wait and rude staff, over 15 phone calls not one call back.

Don’t forget the £16 parking you have to to enter / leave the short stay car park.

Seriously do not use this company

**Systematic Scam - Fraudulent Comparison Website Ads, Vehicle Abandoned, Falsified Charges**

I found this company through a Google Ad for a parking comparison website (compare...parking.co.uk) which showed Sapphire Parking with a fake 4.9-star rating - deliberately misleading. I chose them over cheaper alternatives specifically because of this false rating. The comparison site's ratings are fraudulent.

I paid £120 by credit card. Upon handover, service was chaotic - operative took details on his mobile with no formal process, and charged £15 at collection, contradicting advertised terms.

When I returned a week later, my vehicle was unlocked, driver's window open, key on the front tyre. It had not been collected and stored as contracted - abandoned in the short-term car park the entire time.

Sapphire then systematically lied:
- First call: claimed car was moved to another location
- Second call: claimed dead battery (false - I confirmed full charge)
- Third call: contradicted previous statements, became hostile, hung up stating "everything is your fault"

Car park records showed zero exit - vehicle never left. NCP staff confirmed no departure record. Left me with £560 short-term parking bill that Sapphire was contractually supposed to prevent. Only received 50% discount after direct dispute with NCP.

Multiple customers posted identical complaints same day - unresponsiveness, unexpected charges, vehicles abandoned, excessive bills. Deliberate pattern.

The fraud pipeline: fraudulent comparison website Google Ad → fake 4.9 rating → funnels customers to sapphireparking.co.uk → systematic deception and abandonment.

I have filed chargebacks and will report to ombudsman and Trading Standards.

Do not use. Report the comparison website to Google and Trading Standards. Here is their registration as a company number 17266684

DO NOT BOOK FOR CONVENIENCE- this was the worst meet and greet we have ever done. Closer to meet and sleepover at car park 6 with two babies.
Customer service is appalling- we have never been told the wait it around 1 hour - they should advertise this on their booking. Told us the wrong car park initially probably to make it feel like we waited less time. Could have probably have caught a flight to Dubai and back quicker than our car being returned

Awful experience, awful company from start to finish. Was told a completely different car park to where they was meeting us, its only cause we queationed it on the phone after arriving at the original car parl that we found out. was told it would be a 45 minute wait at midnight which doesn't make sense to begin with as theres no traffic on the road. This turned into a an hour and a half. No customer service skills and no compassion for leaving us with a baby and young son in a car park for so long.

Extremely disappointing and unacceptable service
I would strongly advise others to think carefully before using Sapphire Parking at Gatwick.
Upon arrival, we were asked to pay an additional amount in cash, which was not included or made clear in our original booking agreement.
The experience when we returned was even worse. We waited more than two hours in the early hours of the morning for our car to be returned. During this time, we called repeatedly trying to find out what was happening. Instead of receiving professional assistance, we were spoken to rudely, swear words were used during the calls and in public and the phone was put down on us several times. Refused to give us a receipt for the car.
After a flight, being left waiting for over two hours in the middle of the night for a meet-and-greet service that we had already paid for was completely unacceptable.
The whole experience was extremely stressful and unprofessional. A meet-and-greet parking service is supposed to provide convenience and peace of mind, but our experience was the complete opposite.
I would not use this company again and cannot and we will report them.

Con artists. They left our car in short stay car park. And left us with £770 charges. Didn’t answer the phone and gave us the run around for weeks. This is a fraudulent company. We didn’t book through them we booked through a comparison site for a completely different company! Reported to police