Saia Motor Freight Line, Inc. Bewertungen 

Billed me twice for the same shipment, inadvertently paid both freight bills before realizing it was a duplicate shipment. After trying to get them to refund the duplicate, I eventually disputed the credit card charge (thank goodness I paid with credit card!). Strings and strings of emails ensued after which they finally said "oh yeah, we see, yes, your account is clear." I stopped using them, of course as that was the last straw. 6 months later they came after me for the duplicate shipment payment. I pulled out my string of emails and spend hours back and forth again across about a week until finally they were like "oh yeah, you're right." 6 months later......same story. It's been ALMOST 2 years now since the original (July of 2021) and it's still popping up in my email every so often. I can only assume they are waiting and thinking maybe a new person will be in the position and just send them money. But I'm the president of the company and I'm not going anywhere and they aren't getting another dime from me. They say they are going to send it to collection, like that's going to scare me into giving them money that isn't theirs.

Had a tracking number days before the system couldn't catch up to make a drop off appointment. They didn't show up call or reschedule another. Wouldn't answer my calls or call me back. When they did show up, they still hadn't called me and just left the windshield I ordered outside on the floor didn't even ring the doorbell to see if anyone was there. Crap company

A1 CROOKS. Got a shipment in a few weeks ago from SAIA. They changed my delivery date 3 days in a row, each day assuring ill get it the next day. Here we are now today 30DEC2022, and I got a billing adjustment shooting from $472.16 to $674.40. Their reasoning is; lift gate was used, weight was more than what I put, and added detention. None of those 3 are true. I have confirmed with the business that shipped my products that MY wight was correct, NO liftgate was used, and NO detention. They're sending the proof within 24 hours, and then it will be sent in to SAIA. EVERYONE out there seeing this bad review and all the other bad reviews, please listen! These people are crooks and scammers. SAIA is an AWFUL company and should be put out of business. Just seeing all these other bad reviews makes me sick to my stomach knowing they had my product. Do better SAIA, or close your awful business down. I would leave negative stars if it were possible.

Complete TURDS company!! I ordered a roll cage through Summit racing.. And it was bent and damaged. Called customer service ( JOKE) gave me the run around and are now acting like i dont even exist.. HOW DO YOU DESTROY A ROLL CAGE FOR A RACE CAR??? THINK ABOUT THAT!!!
CUSTOMER BEWARE
Now I have to to go through Summit and wait an extra 8 weeks..So long JOB & MY CUSTOMER!!

Screw you saia

They call me to make an appointment, I received tons of texts telling me that my product is going to be delivered, its on its way, and then NOTHING. NOTHING. WASTED my day waiting to receive a 750lbs piece of equipment. I left work early and NOTHING. Totally irresponsible,

the pricing is better than with some of other shippers but the service itself is bad. it is simply not pleasant to do business when you have to put up with manager's mood or unexpected delays.

My company ships with SAIA LTL Freight. The Account Executive Denise Smith - she is great! However, I am not happy with SAIA's policy at all. According to corporate response back to our company's current problem - "our drivers will provide whatever service is requested at destination and the shipper will be charged for those services". This is NOT acceptable at all. We are your CUSTOMER, not the consignee. If the consignee wants extra services that are not listed in the BOL, they should be billed by SAIA, not the shipper.

There is a section for "SPECIAL INSTRUCTIONS" on the paperwork that the driver has when deliver out, and I put in there "NO EXTRA ACCESSORIALS WITHOUT PRIOR APPROVAL - CALL THE SHIPPER" with my phone #. SAIA drivers never called me for any approvals.

Roadrunner's drivers called when they saw that and the consignee requested extra accessorial at the time of delivery. Kudos to Roadrunner.
#saia #roadrunnerfreight #centraltransport #WardTrucking

This company is very bad. If I could give a zero-star rating, I would definitely give it a zero-star rating. The staff who answered the phone had a very bad attitude and often didn't answer the phone. Once I got through the phone, the staff told me to call back tomorrow. When I made an appointment for delivery, they told me that I couldn't make an appointment for the next week, and said that the next week was too long. I have also contacted other transportation companies, and other companies can do it after about two weeks. This company forced me to take time off to wait for their package to arrive. And the time they give is a whole day, and the time given by other companies is half a day or a time period of one or two hours. The company actually told me it was possible to deliver at any time of the day. Just a waste of my whole day. This company is horrible. If you have a choice, don't choose this company. This company sucks in every way.

Wish their was a lower rating available! Built a wooden, handmade WWII Naval vessel for my grandson. Called Saia and provided all information. Was quoted $278. Final bill, after Saia added every conceivable charge imaginable, was $535! As example, hidden charge for $56 to call my son-in-law to let him know it was at the terminal (the Customer Service quote when we asked about this was "that calls' not free ya know"), $147 charge for NOT delivering the item, etc, etc.! Literally double the quoted price! If this is not fraudulent business practice I have no idea what would be!

We received a damaged epdm pond liner. We did sign for the item because damage was not clearly visible when first looking. We notifed company we purchased from , within hours of unloading, about concealed damage. We filed a concealed damage claim and Saia sent out a third party adjuster who verified everything. Waited several weeks to have claim denied simply because we had signed for delivery. Appealed and they are willing to take 0 reponsibility and are willing to pay for 1/3 cost of REPAIRS. Companies HAVE insurance ... and this is what it should be used for. Over 6 weeks after delivery and this was the result. I understand that we did sign for it , but when third party adjuster saw it ,he easily understood WHY it was missed. This is why concealed damage claims exist . This was our first experience with Saia , and as a small business owner who gets things shipped here by truck , I would be happy if it was the very last .

An order through Amazon didn’t arrive as stated on the tracking information which in so many words blamed the shipper…. so I phoned SAIA. The large package never made it to SAIA, the problem was on the vendors end. As required the order was cancelled and reordered. Just spoke with the SAIA terminal again expecting delivery tomorrow. SAIA must have an internal employee acknowledged customer service memo to always be courteous because every person no matter the department was not only courteous but friendly, happy, helpful and a pleasure. It’s the little things that make someone’s day a bit better… SAIA your staff are outstanding. Crossing my fingers now that this long awaited package comes intact perfect and undamaged…

Long story short shipped an item that I sold on Ebay. Was quoted $700 with online and on the phone with them. Shipped the item and they said it was $1800 because of this that and all a bunch of excuses. Held the item hostage until the bill was paid. Corrupt company, don't ship with them! Terrible greedy company!

Avoid at all costs. I've been trying to get a pallet delivered and have had nothing but headaches. They didn't contact me to set up a delivery date and so I contacted them. After getting a delivery date, it came and went without any further contact. I called them every day since then trying to figure out what is going on and have had a completely different answer every time. They said emails were sent, notes were left, and that I would be contacted several times but none seem to have happened.