robotmylife.com.au Bewertungen 552

Terrible after sales service. Product sold was not in stock and terrible customer service to get any refund.

Placed an order, they took my money, but never fulfilled the order. Have contacted them three times, with no response back. Seems like company has gone out of business or may be scamming people. Stay away.

I purchased a Pool Bot from this company in November 2024. I stopped working in February 2025. Since that time, I have tried to get the item repaired. I have since sent the robot back to them to repaired, that was 8 weeks ago. Please take my advice, do not use this company. They have overseas interests, and you cannot talk to anyone to help you. I spend $1500.00 for a rubbish product and now I do not have it. They have my Robot and will not respond to my emails or send the product back.
I have never dealt with such a poor company, they need to be shut down.

I bought a MoeBot, Ultenic U11 Pro and a Hobot U11. Within 18 months, ALL have broken or need spare parts which robotmylife is unable to provide.
It is only a matter of time before this company is shutdown by the Office of Fair Trading.

I've bought S5 lawn mower over 2 years ago. It was working fine for almost 2 years (warranty period) and stopped working month after 2 years. Their customer service is NON EXISTANT, they don't respond to any phone calls, e-mails or messages. I've paid for replacement battery and heard nothing about delivery time or even whether they deliver at all. check yourself and try to send an e-mail using their links to support or help on their website. These don't work. STAY AWAY from this company and spend your money somewhere else.

I have bought a couple of these robot pool cleaners from this company. One as a gift.
I can honestly say the backend service has been great. The machine itself is excellent. It climbs the walls easily. Also your steps into the pool. Just be sure to watch the YouTube videos on how to operate and maintainand clean out the garbage tray after each use with a hose. Easy maintenance. Definitely recommend this company and model for value and quality..

Absolute scam. Please learn from my mistake and avoid at all costs. I have never had such poor service in my life.

Avoid this company, pool cleaner failed multiple times within months of purchase. To cut the story short, You will have to take them to small claims court to which they do not show up and play a game, they obviously have done this to so many people that they know how to get around australian law.

My experience with both the Ultenic T10 and with Robot My Life has been nothing short of astonishingly bad. The first vac sent did not work, 2nd one sent worked for less than 10 runs, then eh customer service provided was so poor. just kept asking for videos and phots. We have finally lodged a QCAT claim to get a refund as they refused to refund us in breach of Australian consumer law and have them take this product back

Do NOT buy a product from this company. Pool Cleaner stopped working properly within first 12 months. They do not honour the two year warranty. The phone number supplied isn't answered. I sent 25 emails requesting help as to why the robot wasn't working, and, after often having to follow up after no response, an empty suggestion on what could be causing the problem was given. After 4 months of back'n'forth, they finally agreed for the unit to be sent back, only to be advised that it will be 4 to 5 weeks for it to be looked at!! I was advised by the consumer advocate to request a refund as a fair and reasonable solution in this situation. Robotmylife never responded to these suggestions to resolve the matter, just gave more excuses about why they haven't done anything. If you have a warranty issue, be prepared to lodge a complaint with Consumer Affairs Victoria or VCAT to get any meaningful action from robotmylife.

IF I COULD GIVE A -5 STAR REVIEW I WOULD.
I purchased a wireless Poolbot 150 from this SCAM company as a replacement for my existing wired pool cleaner. Worst decision of my life! The unit started off well enough but after a few weeks it was failing miserably to clean the pool. I noticed there was condensation inside the control panel, obviously this was an issue as the bot would simply run in circles around the bottom of the pool instead of following its preset paths. I contacted the company and after sending videos and photos to them they agreed to send me a return label for me to send the unit back for assessment and repair. This was several months back now, I have contacted them via phone multiple times to be told the same thing over and over again: "this has been escalated to my manager".
It obviously either hasn't been escalated or has been totally ignored by the manager.
I have asked for a refund for the product so that I can buy a replacement one, from a different supplier, and this has been ignored too.
IF YOU WANT TO EXPERIENCE A TOTAL LACK OF CUSTOMER SERVICE, THIS IS THE COMPANY TO DEAL WITH.

We returned a pool skimmer, unopened in the original packaging it was shipped in. Six months (the item has been sitting in their warehouse since January), and after 42 emails going around in circles and all their BS excuses, no refund. Contacted consumer affairs and was advised to send an email stating they were in violation of Section 36 of Consumer Law. They asked for bank details, sent information and then they sent an email saying the technician had looked over the item, and the box was opened and used. WTF? You've had the box for 5 months and suddenly you find it's opened and used. Absolute BS. The people at this company are scum and I don't know how they sleep at night. Bring me a lie detector test, I sure as hell smell BULL SH#T!

I bought a $1200 robot vacuum and cleaning tower bundle. Just 5 months in, the robot failed with a motherboard issue, confirmed by their technician. After much back and forth, they finally agreed to repair it and sent a returns label, but then lost the unit entirely. When I followed up, I was given a false tracking number for a robot that was sent to Brisbane, whereas I am in Perth, this was clearly intended to delay me while they located the unit.

With months of delays and no resolution, I exercised my right under Australian Consumer Law to request a refund, which I clearly communicated multiple times. Despite this, they sent an unsolicited replacement robot, that I had not agreed to have, again a tactic to see if I would give up fighting for my refund to keep the replacement.

Later, the original robot mysteriously reappeared at their head office in May, after it had somehow been returned to me and sent back again. They eventually agreed to issue a refund, but demanded I pay return postage for both the unwanted replacement and the cleaning tower (which was sold as part of the bundle).

They claimed the refund had been processed, but it took over a week and a half to arrive in my account then was reversed from my account less than 24 hours later. The refund was only reinstated after my conciliation officer at the ACCC escalated the matter and I prepared to file a complaint with the courts.

If this company has taken your money or left you with faulty goods, don’t stay silent. Contact the ACCC or Consumer Protection, and push back. Robot My Life is a prime example of a business that shows little regard for consumers or their obligations under Australian law.

A scam company. My shopping experience with them was a nightmare. Paid $2k in December 2023 for a Poolbot B300, it never turned up till date. Have been chasing after chasing, with both of their OZ and NZ office. Nothing happened. They just don't care at all. Now I'm exhausted and give up

Do not buy from these guys. I purchased a Mowbot in February 2025. At the end of April 2025 (nearly 3 months), the power supply failed. I sent over 6 emails to them asking that they replace the power supply under warranty. Eventually their answer was and this is the exact wording from their email to me and I quote: "Regarding the replacement power supply, we do apologize as we don't have it in stock. Also, since this is considered a consumable product, we are unable to cover the replacement under warranty. However, you can go ahead and purchase it from our partner reseller at (they sent a link to Robot Lawn Mowers)"
Judge them for yourselves - my advise - be very careful, they do not back their product with legit warranties.

I ordered an S10 mower. I have previously owned one and the product is good. However, this time despite taking my order online I am now sent an email saying no stock for " a month or so ". I have requested a refund but reading these reviews I am now worried. I will update this review if my refund is processed.

UPDATE 9 May. I was promised a refund, Then offered a cheaper Vaccuum Mop to replace the Lawn Mower I ordered !!!! Once again refund has been promised I will see if it arrives. Otherwise I expect its lawyer time.

UPDATE 23 May. Still no refund. As an aside when you look at their recent 5 star reviews many are discussing software and workflow updates, nothing to do with the robots that they sell. I wonder what their real rating would be if these were removed.

UPDATE 31 May. Still no refund.

The Poolbot A100
Is a great entry level for pool cleaners and great price

Poolbot is a great product! It’s incredibly efficient, easy to maintain, and does an outstanding job removing debris—even from hard-to-reach areas—leaving the pool clean and clear. I did have a minor issue with the battery, but the service team was absolutely fantastic. They responded quickly, were extremely helpful, and replaced the entire product with a new one without any hassle. Their customer service is exceptionally responsive and reliable. Overall, Poolbot is a great product backed by a great company.

I've tried calling and emailing, im not sure but i think they have blocked me as others seem to be able to still contact the customer service and support i needed a repair and still under warranty, i am even happy to pay for the part. I don't understand how such a good product be run by such an appalling company and Australian to boot. Ill be sure to take them to fair trading about it

I have never encountered such an appalling level of customer service as I did with Robot My Life. I purchased the S100 PoolBot Skimmer, which was faulty from day one. The unit was organized under warranty to be returned for inspection. After much back-and-forth, I requested a refund, which they acknowledged.

Following their technical review of the unit, despite my clear request for a refund, they took it upon themselves to send me a replacement unit without my consent. I was instructed to refuse the delivery, but the courier left the package without ringing my doorbell, making that impossible. When I reached out to return the item, they had the audacity to ask me to pay for return shipping—even though this entire situation was due to their incompetence and failure to follow proper procedures!

To make matters worse, the customer service representatives provided vague and unhelpful responses. Initially, they acknowledged my request for a return label but later claimed I should "refuse the delivery" instead, which was completely unfeasible. Now, they expect me to cover shipping costs for an item I never asked for in the first place.

This company does not stand by its word, nor does it take responsibility for its mistakes. If you value your time, money, and sanity, avoid Robot My Life at all costs. Their unethical practices and complete disregard for customer satisfaction make them a nightmare to deal with. Buy from them at your own risk!