After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Had a good and straight forward experience with Riley after not one but two ordering mistakes of my own and got refunded swiftly with no issues. And happy with the correct cue after ordering the right... Mehr ansehen
Unternehmen hat geantwortet
I had a query about a cue l purchased, the response was quick and to the point. Delivery was also quick with no issues. Nicely wrapped and a great quality purchase. Would recommend and l'm sure l will... Mehr ansehen
Unternehmen hat geantwortet
The cue turned up on time it was in a box no protection in a clear plastic wrapper and when got cue out the top part where the tip is is all bent
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Kontaktinformationen
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Vereinigtes Königreich
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4.2
Gut
548 Bewertungen
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Lack of information and damaged cue
I was told I would receive an email to say when the cue would be dispatched, I didn’t and had to chase it to find that it was dispatched the day before. Delivery was made within the 3-7 days which I was to expect but being notified would be nice.
The cue has come with scratches on the butt, I have emailed them but haven’t had a reply.
It also doesn’t look as nice as the photos.
4. Januar 2026
Antwort von Riley Leisure
Dear Mr Gunn,
Thank you of your review.
We incurred a minor technical issue with our despatch confirmation notifications. We subsequently sent the tracking number to you.
Regarding the issue with the scratches, customer services have now responded. Your email was received at 20.50 on Friday and unfortunately we are closed over the weekend.
We will always look to communicate with customer as swiftly as possible. Should you require any further information, please do not hesitate to contact us through Live Chat on our Website or by email, where our team will be happy to help.
Best Regards
The Riley Leisure Team
I cant offer you anymore than 3…
I cant offer you anymore than 3 currently, as ive not recieved the cue as of yet.
31. Dezember 2025
Antwort von Riley Leisure
Hi Paul,
Thank you for the review.
we have checked and can confirm the cue is on its way to you.
Should you need any further information us as tracking etc, please check you emails or contact us through live chat and we will be happy to help.
Best Regards
The Riley Leisure Team
New Cue
Cue arrived in perfect condition ready to go. My son is excited to get started with the first cue of his own
1. Januar 2026
Antwort von Riley Leisure
Dear Mr Mitchell,
Thank you for your 5 star Riley Leisure review.
We hope you son is enjoying his new Riley BCE snooker cue, and wish him the best of luck as he continues his cue sports journey.
Keep potting!!
Best Regards
The Riley Leisure team
Great service and product
Great service and product. Ordered and delivered in a suitable timeframe. Delivery firm great. Pool table as described and son loves it. Definitely recommend.
28. Dezember 2025
Antwort von Riley Leisure
Dear Jeremy,
Thank you for your kind words and 5-Star Riley leisure review. So pleased to hear your son loves his new Riley BCE Pool Table.
We hope you have many hours of fun playing with the table.
Keep potting!
Best Regards
The Riley Leisure Team
Online Order for Cue & Case Set
Order placed online during Xmas/New Year week. Originally received email to say item would be dispatched from 6th Jan. Received email 5th Jan saying it was dispatched and arriving 7th Jan. Morning of the 6th, received another email saying it would be delivered that morning. I mention this as I had a match Weds evening and thought it wouldn't arrive in time and to my surprise it did! So I was impressed with that aspect.
As for the item (cue & case), again, exceeded my expectations really. Turned out to be better than I was expecting and therefore I am extremely pleased with my purchase and the overall experience.
Would definitely buy from Riley/BCE again. Great transaction. Recommended.
29. Dezember 2025
Antwort von Riley Leisure
Hi Simon,
Thank you for your 5-Star Riley Leisure.
After a well earned break, our team were in fine form on return to work and made sure all orders were fulfilled as efficiently as possible.
It is also great to hear that our Riley BCE cues have exceeded your expectations. We are proud of our range of snooker and pool cues and are always looking to provide the best quality cue sports products to our loyal customers.
Good luck with your new cue.
Keep Potting!
Best Regards
The Riley Leisure Team
Great product and excellent quality and…
Great product and excellent quality and service arrived on time and well packaged only downside cue tips is 9.5mm and was sent 10mm replacement tips.
28. Dezember 2025
Antwort von Riley Leisure
Hi Nigel,
Thank you for your 5 star Riley Leisure review. We are very pleased to hear we have supplied a great Riley BCE cue sports products and services to you.
Please note the 10mm tips are supplied to allow you to trim and shape the tip as you require, to fit the 9.5mm ferrule. Hope this helps.
Thank you again for your custom and we hope to be of service again in the future.
Regards
The Riley Leisure Team
Really good service
Really good service, well packaged, nice looking bit of kit, see what it's like on the table tomorrow
27. Dezember 2025
Antwort von Riley Leisure
Dear Mr Sykes,
Thank you or your 5-star Riley leisure review.
We hope you continue to enjoy your Riley BCE cue sports products.
Keep potting!
Regards
The Riley Leisure Team
Cue could do with a rubber between the…
Cue could do with a rubber between the bottom and the extension to protect the cue when extension not in use
26. Dezember 2025
Antwort von Riley Leisure
Hi Neil,
Thank you for your review.
So pleased to hear you are happy with your Riley BCE Cue.
The majority of our cues do indeed have 'bumpers' on the base of the cue, but come in different forms from Rubber, to traditional leather and, in some of our higher end cues resin.
Keep Potting!!
Regards
The Riley Leisure Team
Very good range price was great…
Very good range price was great delivery was faster than expected with Christmas as well
28. Dezember 2025
Antwort von Riley Leisure
Dear Customer,
Thank you for your 5-Star Riley Leisure Review.
We strive to provide the best and most efficient service possible, and it is always great to hear that we meet our customers expectations, particularly during the festive season.
We hope you enjoy your Riley BCE products.
Best Regards
The Riley Leisure Team
Very Disappointed
I can honestly say I cant remember a purchase that disappointed me so much before.
I understand that I did not buy a top of the range slate table but I still expected better.
The workmanship wasn't great, the joints and the pockets not fitted great. One pocket had scratch marks on it which I only noticed when setting it up. Another pocket had glue marks on it where it hadn't been cleaned before sale or finished off, and as for the ball return, I had to search for 2 or 3 balls every frame I played! I was not impressed at all!!!
Sadly at the moment I have far more than just a poor buy to cope with, as health issues are drowning me. So despite your offer to contact you I have more important issues. But I really did expect better!
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Keith,
I am sorry we did not meet your expectations on this occasion.
We are always available to discuss your issues and can usually find a suitable resolution for our customers.
Please get in touch should you have any further questions.
Best Regards
The Riley Leisure Team
Bought a table from Riley assuming it…
Bought a table from Riley assuming it would be good quality given the name, however I was very dissatisfied with the item, the table is cheaply made, cues are cheap, the cloth has ridges in it, the dart board on the back is plastic with cheap plastic darts that are completely unusable
Spoke to customer services about my concerns and was fobbed off and obviously the item can’t be returned once built, but no way of seeing the quality before building.
Definitely avoid and spend the money on a good quality table
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Nicolas,
I am sorry we did not meet your expectations on this occasion.
We are always available to discuss your issues and can usually find a suitable resolution for our customers.
Please get in touch if you have any further questions.
Best Regards
The Riley Leisure Team
20 days (and counting ( I have been waiting for a snooker…
15 days I have waiting for a snooker cue . I would not recommend this company at all . ….. edited version …… order was placed on the 1st December and STILL nothing . Company replied to comment but still have not gave me an answer . It’s like they are not interested. Trading standards next . New update ………. It’s now 20 days and still no sign of delivery . Quite shocking !!!!!
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Alan,
Thank you for your review.
We have checked our system, and it appears you have not been in touch with us prior to this review.
We would urge you to get in touch with us via our contact us page or live chat on the website.
We can then review the issue and help to resolve accordingly.
Please get in touch, our team are here to help.
Best Regards
The Riley Leisure Team
The product is very nice
The product is very nice, I had to pay an other 60 dollars at the door for delivery after had already paid 30 pounds to you. When I opened the pack I was surprised to see many stickers made in china. The tips supposed to be 9.5 mm but it’s 10mm in the pack.
28. November 2025
Antwort von Riley Leisure
Dear Serge,
Thank you for your review.
The £30 fee is our shipping fee. However, any additional fees would be a shipping handling fee, which will differ by country/region and unfortunately we would not have any control over.
With regard to the tip size, we supply 10mm tips to allow players to cut and shape the tips as they desire. This is standard procedure when applying a new tip to a Snooker/Pool cue.
Hope this information helps.
Best Regards
The Riley Leisure Team
Delivering to europe
Halo! You Are probably thé ONLY company From UK which sends snooker tables worldwide. I ordered Yesterday folded snooker table 3in1 So i Hope IT Will arrive to Czech republic soon!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Tomas,
Thank you for your review.
I am afraid that whilst our Cues, cases and accessories are available worldwide, our games tables are available in the UK only. You have of course been refunded in full.
Best Regards
The Riley Leisure Team
Quick transaction and delivery
Quick transaction and delivery. Can't wait for my son to open the table on Christmas day and give him a game. #competitivedad :)
26. November 2025
Antwort von Riley Leisure
Hi Ryan,
Thank you for your 5 star Riley leisure review.
We hope you have many a battle on your new Riley BCE Pool table.
Regards
The Riley Leisure Team
RILEY ENGLAND CUSTOM HANDMADE CUES
High Quality and Top Service including customer service for questions and problems.
I ordered the Riley England - Burwat Black Snooker Cue - 1 as a one-piece cue with a length of 59" (150cm). I also chose 17.5 oz and a 9.5mm tip.
The cue plays really well and gives you really good feedback on the stroke.
I've never experienced such a good feel for the game, nor such precise cueing.
Absolutely recommended.
6. Juni 2025
Antwort von Riley Leisure
Dear Timo,
Thank you so much for your glowing 5-Star Rileyleisure Review.
Our custom made snooker cues are made to meet your specific requirements and it's great to hear that our cues and services have been received so well.
We wish you well with your new Riley Burwat Black Custom Cue.
Keep Potting.
Best Regards
The Riley Leisure Team.
Order placed 25/11/2025 with a 3-7…
Order placed 25/11/2025 with a 3-7 working day estimated delivery time. Order acknowledged 26/11/2025, items will be shipped shortly. Nothing received since, tried contacting by chat - no response. Tried calling asked not to contact till 10 working days passed since estimated delivery date, at which point still unable to speak to someone as advised to email. Partner still waiting for his Birthday present!
25. November 2025
Antwort von Riley Leisure
Dear Jamie-lea,
Thank you for your review. We are sorry to hear of your disappointment.
We have checked our system, and it appears you have not been in touch with us prior to this review.
We would urge you to get in touch with us via our contact us page or live chat on the website. We can then review the issues and help to resolve accordingly.
Please get in touch, our team are here to help.
Best Regards
The Riley Leisure Team
Brilliant customer service
I made a mistake with my order and the customer service I received was brilliant. Debbie in particular. She was efficient, professional and sorted out my problem, which was no fault of theirs, very quickly. I would highly recommend this company and use them again. Thank you.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Mandy,
Thank you of your 5-star Rileyleisure review.
As with all things accidents can happen and we are always on hand to help correct them. Thank you again for your order and we hope you be of service again I the future.
Best Regards
The Riley Leisure Team.
Antwort von Riley Leisure
Dear Mr Paton,
Thank you for your 5-Star review.
We hope you enjoy your Riley BCE cue sports equipment.
Regards
The Riley Leisure Team
Top Quality Cue, Case and Extras at a Great Price
Superb snooker cue, case and extras on a superb deal with Riley. I’m really impressed with their service too. Delivery was very quick, my items were well packaged and I was informed of my order progress at every step. I can highly recommend Riley on their superb products and their service. Five stars from me.
27. November 2025
Antwort von Riley Leisure
Dear Graham,
Thank you so much, for your glowing 5-star Rileyleisure review.
We are so pleased to hear of your superb experience with us and our Riley BCE products.
We hope to be of service again in the future.
Best Regards
The Riley Leisure Team.
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