After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had a good and straight forward experience with Riley after not one but two ordering mistakes of my own and got refunded swiftly with no issues. And happy with the correct cue after ordering the right... Mehr ansehen
Unternehmen hat geantwortet
I had a query about a cue l purchased, the response was quick and to the point. Delivery was also quick with no issues. Nicely wrapped and a great quality purchase. Would recommend and l'm sure l will... Mehr ansehen
Unternehmen hat geantwortet
The cue turned up on time it was in a box no protection in a clear plastic wrapper and when got cue out the top part where the tip is is all bent
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Kontaktinformationen
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Vereinigtes Königreich
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4.2
Gut
548 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Brilliant Delivery
They carried the pool table to my specified room of choice and was kind
10. Februar 2026
Antwort von Riley Leisure
Mr Prasanna,
Thank you for your 5-star review.
We partner with an excellent courier service and they understand and handle our products well.
It's great to hear they could help you move the table.
We hope you enjoy your Riley BCE Pool Table.
Regards
The Riley Leisure Team
Riley 11 3/4 cut is a great purchase. A superb cue.
Decided to change my Riley cue which I have had for nearly 40 years and purchased a Riley 11 3/4 cut. What a lovely cue, the craftsmanship is great and the feel and look of the cue is fantastic.
31. Januar 2026
Antwort von Riley Leisure
Dear Stephen,
Thank you for your Riley Leisure 5 Star review.
Our Riley England Cue Series, is one of our best selling ranges and we are so pleased to hear that the level of quality and craftsmanship is recognised by our customers.
Keep potting!!
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Lynette,
Thank you for your 5-star rating for Rileyleisure.com
We hope you enjoy your Riley BCE Cue Sports Equipment.
Keep potting!
Regards
The Riley Leisure Team
The cue is amazing everything I hoped…
The cue is amazing everything I hoped it would be
1. Februar 2026
Antwort von Riley Leisure
Dear David,
Thank you so much for your 5-star Rileyleisure review.
It's great to hear your cue has been received well and met your expectations.
We hope you continue to enjoy your Riley BCE cue sports products.
Keep potting!
Best Regards
The Riley Leisure Team.
Antwort von Riley Leisure
Dear Leanne,
Thank you for your review.
We are sorry to hear your order has arrived with courier damage. Please note we have received your email also and one of the team will be in touch shortly to help resolve as soon as possible.
Best Regards
The Riley Leisure Team.
Cue is good but for the small tables (…
Cue is good but for the small tables ( pool, smaller size snooker table) and not for a full size snooker table, I had ordered a 9.5 size tip but it came with 9. Service was good.
26. Januar 2026
Antwort von Riley Leisure
Dear MR Jan,
Thank you for your Rileyleisure review.
We are please to hear you are happy with the service. The cue you have purchased does indeed come with a 9.5mm tip and is suitable for all English/8-Ball and Snooker Tables.
We hope you continue to enjoy your new BCE Cue.
Keep potting!
Best Regards
The Riley Leisure Team
Very receptive and responsive with my…
Very receptive and responsive with my issues
Haven’t used the cue yet but I’ve unpacked it and it feels great!!!
29. Januar 2026
Antwort von Riley Leisure
Dear K-ra,
Thank you so much for your 5-star Rileyleisure review.
It's great to hear your cue has been received well and met your expectations.
We hope you continue to enjoy your Riley BCE cue sports products and can be of service again in the future.
Keep potting!
Best Regards
The Riley Leisure Team.
Antwort von Riley Leisure
Dear Andrew,
Thank you so much for your 5-star Rileyleisure review.
It's great to hear we have met you expectations with our service.
We hope you continue to enjoy your Riley BCE cue sports products.
Keep potting!
Best Regards
The Riley Leisure Team.
Amazing cue looks professional
The delivery was quick, but the chat too a bit of time to answer.
The cue looks amazing.
25. Januar 2026
Antwort von Riley Leisure
Dear Sun,
Thanks you for your Rileyleisure review.
It's great to hear your cue has been well received.
With regard to our Live Chat, this is run my a human team, which can provide a more tailored, industry experience than that of bots.
Our team are always ready to respond as efficiently as possible, with regard to all aspects of our cue sports products and services.
We hope to be of service to you again soon.
Keep potting!
Best Regards
The Riley Leisure Team.
Missing gift pack
Delivery was quick and efficient. Product good but was supposed to come with a free gift package which was not added. Therefore actually cost 10% more than it was supposed to.
28. Januar 2026
Antwort von Riley Leisure
Dear Mike,
Thank you for your review.
We have reviewed your order, and would like to discuss the point you have raised further.
Please could you contact:
missingparts@bce-riley.com
Our team are ready and waiting to provide a solution for you.
We look forward to hearing from you.
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Andrew,
Thank you for your 5Star RileyLeisure.com review.
It's great to hear of your experience with our website and processes.
Thank you!
Best Regards
The Riley Leisure Team
Pool table and table tennis set
Had the Luke littler pool table set for the kids for Xmas.
While the table is great. The dart board if far to high to use and the pool cues and table tennis bats are quite poor and I have had to order better 1s to use
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear GTRT-RILEY,
Thank you for rileyleisure review.
All feedback is taken positively and is used to fuel our development going forward. Please note that the Luke Littler Dartboard is an individual item and can be placed anywhere in the home and at a height you are find suitable for the users.
We hope you continue to enjoy your Riley BCE Table.
Best Regards
The Riley Leisure Team
Producto correcto
Producto correcto. Buen embalaje. La empresa de mensajeria, ups, muy deficiente en la entrega.
15. Januar 2026
Antwort von Riley Leisure
Dear Manuel,
Thank you for your review. We are pleased to hear that you were happy the products and services.
When shipping world wide we look to use well established couriers such as UPS, as well as others. Please note that we make every effort to ensure the product arrives safely with our customers.
We are pleased to hear that your products did arrive with you and you are happy with them.
Keep potting!
Best Regards
The Riley Leisure Team
Please avoid Riley as a brand - shocking customer service
We ordered one of the premium fold up tables for our two boys as their main Christmas present.
On Christmas Eve we got the table out to assemble, ready for them to play on Christmas Day. On putting the table together, we noticed that there was a manufacturing issue (not a missing part, but a thread to connect table & leg together hadn't been fitted). This is pretty important to ensure the table can be put together, and meant we were not able to have our boys present for them to play on Christmas Day.
If that wasn't bad enough, the customer service trying to get that resolved has been shocking! You cannot speak to anyone on the phone (through any number). We emailed after Christmas, then chased 2nd Jan, 4th Jan. Nothing. I'd also been on live chat - silence. Turns out, Riley take 2 weeks off for Christmas - not even skeleton staff!! I've never known a retailer be unavailable over what would be a busy period where people are buying sales items, or have issues with Christmas orders.
We were then advised after much chasing, that parts would be delivered. A few days later, they sent us the wrong legs!! So more chasing, more delays, we've only just had the parts, 19 days later. The table looks so so, not premium at all.
I would avoid Riley like the plague, I used to go to their pool halls and buy their cues, but that was 20 years ago, they are a poorly run brand now.
P.S. I rarely ever take time to leave reviews, that's how annoyed and disappointed I am with our customer experience - can see many others think the same.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Nick
We are genuinely sorry for the disappointment this has caused, especially given it was intended as a Christmas present for your boys — we completely understand how upsetting that must have been.
Just to clarify a couple of points: we were not closed for two weeks over Christmas. Our offices were closed for the three working days between Christmas and New Year, reopening on 2nd January. From that date, our customer services team were in ongoing contact and worked to resolve the issue as efficiently and swiftly as possible, ultimately sending the correct replacement parts to ensure the table is fully functional.
We do regret that incorrect parts were initially sent, which added to the delay, and we apologise for the frustration this caused.
The 5ft Folding Pool Table you ordered is one of our very best sellers, loved by many happy customers over the years.
We strive to offer the very best customer service and pride ourselves on the quality of our products, so it is disappointing to hear that we did not meet your expectations.
Your feedback has been shared internally so we can continue to improve.
Best Regards
The Riley Leisure Team
The whole experience from ordering to…
The whole experience from ordering to delivery was exceptional. I was always kept in the loop and very happy with my new cue.
3. Januar 2026
Antwort von Riley Leisure
Dear Kevin,
Thank you for your 5 star Rileyleisure.com review.
We hope you enjoy your new Riley BCE Snooker Cue.
Keep Potting!
Best Regards
The Riley Leisure Team
5 Star Service
•Easy to use website and checkout
•Fantastic quality products, i bought one of the new sandalwood elegance series cues and could not fault it, fantastic craftsmanship
•I live in the Highlands and it was delivered in just 2 days
•Third time i’ve used this company and i see no reason why you’d need to use another :)
25. November 2025
Antwort von Riley Leisure
Dear Muzza,
Thank you for your great 5-star Riley Leisure review.
So pleased to hear we have delivered on all fronts from the quality of our Riley BCE cue sports products to the delivery and service from our site, staff and systems.
Your brand loyalty is very much appreciated and we hope to be of service to you again in the future.
Keep Potting!!
Best Regards
The Riley Leisure Team
Ordering easy and efficient and product…
Ordering easy and efficient and product arrived quickly and safely
3. Januar 2026
Antwort von Riley Leisure
Dear Lee,
Thank you for your 5-Star Riley Leisure Review.
We aim to provide an online experience that is informative as well and intuitive, and it is great to hear of your positive interactions with us.
We hope to hear from you again in the future.
Keep Potting!
Best Regards
The Riley Leisure Team
Can't speak to a person on the phone &…
Can't speak to a person on the phone & this "live chat" does not work. What kind of customer service is that???
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Daren,
Thank you for your review.
We have checked our system, and it appears you have not been in touch with us prior to this review.
If you have placed an order under another name, we would urge you to get in touch with us via our contact us page or live chat on the website.
We can then review your order accordingly.
Our team are here and ready to help.
Best Regards
The Riley Leisure Team
Cue received in very good condition
Cue received in very good condition. Bought during sale period over Christmas. Very happy with purchase.
27. Dezember 2025
Antwort von Riley Leisure
Dear Sufian,
Thank you for your 5-Star Riley Leisure review.
So please we could be of service. We hope you continue to enjoy your new cue.
Keep Potting!
Best Regards
The Riley Leisure Team.
Antwort von Riley Leisure
Dear Lee,
Thank you for your 5 Star Riley Leisure review.
We are very thankful of your positive feedback.
Best Regards
The Riley Leisure Team
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