After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had a good and straight forward experience with Riley after not one but two ordering mistakes of my own and got refunded swiftly with no issues. And happy with the correct cue after ordering the right... Mehr ansehen
Unternehmen hat geantwortet
I had a query about a cue l purchased, the response was quick and to the point. Delivery was also quick with no issues. Nicely wrapped and a great quality purchase. Would recommend and l'm sure l will... Mehr ansehen
Unternehmen hat geantwortet
The cue turned up on time it was in a box no protection in a clear plastic wrapper and when got cue out the top part where the tip is is all bent
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Kontaktinformationen
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Vereinigtes Königreich
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4.1
Gut
550 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Riley Leisure
Dear Mr Paton,
Thank you for your 5-Star review.
We hope you enjoy your Riley BCE cue sports equipment.
Regards
The Riley Leisure Team
Top Quality Cue, Case and Extras at a Great Price
Superb snooker cue, case and extras on a superb deal with Riley. I’m really impressed with their service too. Delivery was very quick, my items were well packaged and I was informed of my order progress at every step. I can highly recommend Riley on their superb products and their service. Five stars from me.
27. November 2025
Antwort von Riley Leisure
Dear Graham,
Thank you so much, for your glowing 5-star Rileyleisure review.
We are so pleased to hear of your superb experience with us and our Riley BCE products.
We hope to be of service again in the future.
Best Regards
The Riley Leisure Team.
great service
7. November 2025
Antwort von Riley Leisure
Dear Ivan,
Thank you for your 5-Star Riley Leisure Review.
We are always hear for all your Riley BCE cue Sports equipment.
Best Regards
The Riley Leisure Team
Lovely cue and case...
Lovely cue and case.... great service. Only 5 days from UK to Australia... awesome.
9. November 2025
Antwort von Riley Leisure
Dear Brent,
Thank you so much for your 5-star Rileyleisure.com review.
We are proud to be able to provide our Riley BCE cues and accessories worldwide.
It is great to hear that you have received your order well.
Keep potting!
Best Regards
The Riley Leisure Team.
Great price and delivered on time
Great price and delivered on time. Cue was very good quality and is far better than my previous cue.
9. November 2025
Antwort von Riley Leisure
Hi Milly,
Thank you for your 5 star Rileyleisure.com review.
We offer a huge range of cues, for all budgets and playing levels. We are so please to hear you have found the right cue for you.
Keep potting!
Best Regards
The Riley Leisure Team.
Antwort von Riley Leisure
Hi Nick,
Thank you for your 5-star RIleyleisure review.
So pleased we could be of service and provide you with a great present.
Best Regards
The Riley Leisure Team
Great company
Quick delivery, well packaged. Great cues and cases with lots of extras included
5. November 2025
Antwort von Riley Leisure
Hi Sally,
Thank you of royal kind 5-Star Rileyleisure.com review.
We strive to provide the best value and quality Riley BCE cue sports products for our loyal customer.
Keep potting!!
Best Regards
The Riley Leisure team
Prompt and efficient service
Prompt and efficient service. I was kept fully informed at every stage.
8. November 2025
Antwort von Riley Leisure
Dear JW,
Thank you for your 5 star Rileyleisure.com review.
Our service is as important to us as our product. We are so pleased to hear that we have provide a prompt and efficient service to you.
Keep potting!
Best Regards
The Riley Leisure Team.
Excelent Experience
The customer service was incredible. Riley has made me feel very important and cared for. Due to customs rules in my country i was obliged to return my order. Highly recommend and appreciated.
8. November 2025
Antwort von Riley Leisure
Dear Emre,
Thank you for your 5 star Rileyleisure.com review.
We are so pleased to hear that our team have provided such positive experience for you. We hope you enjoy your Riley BCE products.
Keep potting!
Best Regards
The Riley Leisure Team
cue is not right bends slight mark on…
cue is not right bends slight mark on the top of cue ..not what i require
8. November 2025
Antwort von Riley Leisure
Dear Louise,
Thank you for your review.
We are sorry to hear that you are concerned about your cue.
We have checked our system, and it appears you have not been in touch with us prior to this review.
We would urge you to get in touch with us via our contact us page or live chat on the website. We can then review the issues and help to resolve accordingly.
Please get in touch, our team are here to help.
Best Regards
The Riley Leisure Team
Pleased with the pool table
Pleased with the pool table. It is a good quality product delivered on time.
7. November 2025
Antwort von Riley Leisure
Dear Dawn,
Thank you for your 5-Star Rileyleisure.com review.
We hope you continue to enjoy your pool table with friends and family.
Best Regards
The Riley Leisure Team
Excellent apart from it being delivered…
Excellent apart from it being delivered to the wrong house
7. November 2025
Antwort von Riley Leisure
Dear Mr Hardy,
Thank you for your 5-star review.
Sorry to hear that is was delivered to the wrong house and hope that you have retrieved successfully.
Should you have any further issues, please do get in touch vis our contact us page on the website.
We hope you enjoy your Riley BCE order.
Best Regards
The Riley Leisure Team.
Antwort von Riley Leisure
Dear Joseph,
Thank you for your 5-Star Riley Leisure Review.
We hope you have many years of enjoyment from your Riley BCE Snooker/Pool Cue.
Keep potting!
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Mr Butler,
Thank you for your 5-Star Rileyleisure.com review.
We hope you continue to enjoy your new cue!
Keep Potting!
Best Regards
The Riley Leisure Team
I was fully disappointed from Riley in…
I was fully disappointed from Riley in sending a bent cue while unboxing. Althoughy i paid for an expensive one around £251 . Even afyer sighting and rolling up in a snooker table. Also i paid for an shipping for £ 45 and addition of £50 for local customs to DHL. After all, making me stressed out and recommend a full refund and send to cue back. This was unexpected from a proffesional company like riley. As i paid for a straight cue.
1. November 2025
Antwort von Riley Leisure
Dear Mr Al Qabbani,
We are very sorry to hear about your experience. It’s extremely rare for our cues to arrive bent, and we believe this may have occurred during transit.
UPDATE: Our customer service team has now been in touch and offered a swift resolution. We truly appreciate your patience and understanding.
Best Regards
The Riley Leisure Team
Delivery was quick on this
Delivery was quick on this. Bought as a Xmas present so have not opened it but sure my husband will like
31. Oktober 2025
Antwort von Riley Leisure
Hi Sandra,
Thank you for your 5 Star Riley Leisure review.
We try to make our processes as seamless as possible and we are pleased to hear it has been received well.
Best Regards
The Riley Leisure Team
Excellent customer service
Excellent customer service
Could not have been any better
Always kept well informed
Thank you
2. November 2025
Antwort von Riley Leisure
Dear Alan,
Thank you for your kind words and 5-star review.
Great to hear of your positive experience with our Riley Leisure Team. We hope you enjoy your purchase.
Keep potting!
Best Regards
Riley Leisure
Great purchase
I purchased a 6ft 6 folding pool table with table tennis top and dartboard .
Ordering was easy , communication excellent and delivery very efficient .
It is exceptionally heavy. It takes 2 people to assemble .
It deserves 5 stars except the assembly instructions were wrong . I messaged Riley’s ( it wasn’t easy to find the correct email address ) however I received a response immediately to say they would look into it. The following day I received an acknowledgment that the instructions were incorrect . An amended version was emailed to me . Slightly unhelpful because it needed us to trawl through the book to find the error. I messaged again asking them to be more explicit. The response arrived the next day and the assembly could be completed .
It is a very robust , attractive piece of equipment already in use and enjoyed by the family . Sadly we cannot fold it up to use the dartboard because the ceiling is too low but the sales pitch did highlight the need to check ceiling height. So our problem .
26. Oktober 2025
Antwort von Riley Leisure
Dear Pauline,
Thank you for your review. We are very pleased to have worked with you to find an efficient solution. Allowing you to enjoy your Riley Pool Table with friend and family.
We hope to be of service to you again in the future.
Best Regards
The Riley Leisure Team
Quick and easy ordering and delivered…
Quick and easy ordering and delivered in 2 days
31. Oktober 2025
Antwort von Riley Leisure
Dear Jon,
Thank you for your 5-star Rileyleisure review.
It is great to hear we have provided such a positive experience for your RILEY BCE Snooker and Pool equipment.
Best Regards
The Riley Leisure Team
Helpful sales staff
Very helpful sales staff who answered all my questions. I was unable to get any useful response using the Chat Line. If there had been the ability to speak to someone direct rather than by several emails it would have made it much easier to purchase the right equipment.
29. Oktober 2025
Antwort von Riley Leisure
Dear Peter,
Thank your Riley Leisure review.
We are pleased to hear you were able to discuss your requirements with our team.
Our Live Chat is constantly active and our staff are readily available to answer any questions our customers may have before and after their purchase.
We hope to be of service to you again in the future.
Best Regards
The Riley Leisure Team.
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