After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a query about a cue l purchased, the response was quick and to the point. Delivery was also quick with no issues. Nicely wrapped and a great quality purchase. Would recommend and l'm sure l will... Mehr ansehen
Unternehmen hat geantwortet
The cue turned up on time it was in a box no protection in a clear plastic wrapper and when got cue out the top part where the tip is is all bent
on time Very easy to order and track ,especially from UK to Vancouver Canada, delivery was on time and packaged well. Cue and case is what I expected for the price and is in great condition . A l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Kontaktinformationen
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Vereinigtes Königreich
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4.2
Gut
547 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good explanation of the cue
Good explanation of the cue
Easy payment system
First class delivery
Thank you.
26. Juli 2026
Antwort von Riley Leisure
Dear Ronnie,
Thank you for the 5 star review.
So pleased to hear of your great experience with us. We hope we can be of service for your Riley and BCE cue sports needs in the future.
Best Regards
The Riley Leisure Team
Great bundle price
Great bundle price, speedy dispatch, good communication, decent quality.⭐️⭐️⭐️⭐️⭐️
26. Juli 2026
Antwort von Riley Leisure
Dear Rudi,
Thank you for your 5 star rileyleisure.com review.
Our bundles are very popular and provide the family with a full games room experience at great value.
So pleased to hear your service and product experience have been so positive.
Keep potting!
Regards
The Riley Leisure Team
Excellent product but assembly is difficult
Good communication, rapid and timely delivery, excellent product, all matching the product description. My only caveat is that the product (a 7 ft American-style pool table with ball return) is said to weigh 107 kg. That is likely accurate and should be manageable by two adults. However, in the process of self-assembly, how you flip that table once the legs are on is a non-trivial question. If you are happy to set it down on its edge, or rest it on two legs, that should be possible. If you'd prefer not to do that, how 2 adults lift it and switch their grip for the 180 degree flip is something you will need to negotiate. Clearer forewarning of this on the website, delivery of an assembled product, or the offer of assembly ... any of those would have earned the missing star. Otherwise, excellent!
29. Juli 2026
Antwort von Riley Leisure
Dear PAS,
Thank you for your review.
We appreciate your feedback and will take on board for future development and communications.
Now that your table is up and run-in we hope you continue to enjoy your BCE Black Cat American Pool Table with friends and family.
Keep potting!
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Daniel,
Thank you for your rileyleisure.com 5 star review.
We pride ourselves on offering a wide range of cues for all levels and budgets. Great to hear that you have found the perfect Riley Bce Snooker cue for your requirements.
Keep potting!
Best Regards
The Riley Leisure Team
I bought my first cue for my best…
I bought my first cue for my best friend's birthday, absolutely lovely cue, great price, I had to get a 2nd one because I wanted it for myself
Very fast delivery
27. Juli 2026
Antwort von Riley Leisure
Dear Tommy,
Wow! thank you for your 5 star rileyleisure.com review.
So pleased that we were your chosen destination for your cue sports gifting, even more please to hear that the cue was received well and in a timely manner.
We hope you and your friend have many battles on the baize with your new Riley BCE snooker cues.
Keep potting!
Best Regards
The Riley Leisure Team
Pool table that we purchased was…
Pool table that we purchased was basically built out of cardboard, advertising shows it’s for adults but it’s tiny and very low more so meant for children, none of the bolts or screws lined up to where they was supposed to and when i contacted the live chat which says “replies in minutes” you’re actually waiting over an hour just for 1 response and they are not very helpful at all. Will not be purchasing anything from here again, very disappointing.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Alicia,
Thank you for your review. I am sorry to hear your order did not meet your expectations.
I believe you have since been in contact with our team and your request has been completed.
Best Regards
The Riley Leisure Team
Snooker cue and bag
Snooker cue is fab but I think the bags could be alot better. No handle and not much padding to protect the cue. The separater does not go all the way down so the separate parts of the cue can still rub and tap together.
9. Juli 2026
Antwort von Riley Leisure
Hi Shelley,
Thank you for your review, really great to hear that you are happy with your BCE Riley Cue.
Our cues cases are available in a variety of specifications dependant on your requirements. Cases and their compatibility can be found in our case section, should you wish to look for an upgrade.
Keep potting!
Best Regards
The Riley Leisure Team.
I received a Riley branded cue and it…
I received a Riley branded cue and it had a tool mark near the tip and the feel was rough to touch ie not lacquered, polished or burnished. The delivery was good but customer service was difficult to obtain and expectations for a £200 pool cue were not met.
8. Juli 2026
Antwort von Riley Leisure
Dear Tim,
Thank you for your review.
We are sorry to hear that your expectations were not met on this occasion.
If there is an issue with your cue, we would urge you to get in touch via live chat or through our contact us page. Our team are on hand to help review and resolve as efficiently as possible.
Best Regards
The Riley Leisure Team
Item was due delivery on Tuesday
Item was due delivery on Tuesday, it was not delivered or attempted. Item then due for delivery again today (Thursday) delivery company furdeco again have cancelled the delivery there I am still awaiting delivery of the item.
Not good enough.
9. Juli 2026
Antwort von Riley Leisure
Dear John,
Thank you for your review.
I am sorry to hear that there has been a delay with you order.
We have checked your order and can see it has been rescheduled for you.
The table will be with you within our 5-7 business day lead time.
Should you ever require an update on your order, please rest assured that you can contact us via live chat or through our contact us page.
Best Regards
The Riley Leisure Team
Good service plus here in a couple of…
Good service plus here in a couple of days well please .
9. Juli 2026
Antwort von Riley Leisure
Dear Paul,
Thank you for your 5 star Rileyleisure.com review.
Great to hear you received such efficient service with us.
Keep potting!!
Best Regards
The Riley Leisure Team
Terrible Customer service - Attempted to contact customer service…
Attempted to contact customer service via live chat on 3 occasions and received no response whatsoever.
I’ve recently bought a Riley Elegance Series 4 cue and the grain on the shaft appears to be lifting.
Also tried calling the number provided but selecting different options when prompted lead to the same response - nothing.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Andy,
Thank you for your review.
I am sorry to hear you have an issue with your cue. We believe we had contact with you through live chat a few days ago but we cannot see an order under your name, based on the details from the review.
We would urge you to get in touch via email:
Otherenquiries@bce-riley.com
State your name and order number along with any details of the issue you would like to provide. Our team are on standby to review and resolve this for you.
Best Regards
The Riley Leisure Team
Amazing quality cues for a very good…
Amazing quality cues for a very good price defo be ordering from Rileys leisure again. Delivery service is amazing only waiting 3 days.
6. Juli 2026
Antwort von Riley Leisure
Dear Lewis,
Thank you for your 5-star Rileyleisure.com review.
We welcome your feedback and its great to hear that we were able to provide a high level of service and Riley BCE cue sports products to you and our customers.
Keep potting lewis!
The Riley Leisure Team.
Excellent delivery response
Excellent delivery response, needed this quick and delivered very swiftly. Cue is excellent and won my first competition in years using this cue. Boosted my confidence which is massive. So well pleased
4. Juli 2026
Antwort von Riley Leisure
Dear Paul,
Wow! Congratulations! - So pleased to hear of the impact your new Riley BCE Snooker has had on your game and confidence.
We are proud to be able to provide Riley BCE cue sports equipment that can play its part in taking your game to the next level!
Thanks again and keep potting!!
Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Ross,
Thank you for your 5-star rileyleisure.com review.
We strive to provide the best online experience and cue sports products to our followers all over the world.
Keep potting!
Best Regards
The Riley Leisure Team
I ordered the cue last Friday and still…
I ordered the cue last Friday and still haven’t received it. Can’t get in touch with anyone. All I get from my tracking is it will come tomorrow then tomorrow never comes
3. Juli 2026
Antwort von Riley Leisure
Hi Dug,
Thank you for your review.
We can see that you ordered on the 6th and your order is out for delivery today (13th). This is within our 3-7 business day window.
Should you ever have any questions about your order please do not hesitate to contact us, via live chat or our contact us page, where our team will be happy to help.
Best Regards
The Riley Leisure Team
A good product
3. Juli 2026
Antwort von Riley Leisure
Dear Paul,
Thanks you for your 5-Star Review!
Keep potting!
The Riley Leisure Team
Slow delivery time could be quicker
Slow delivery time could be quicker. Charge a fee for delivery
Ordered on the 1st on the 8th still waiting for delivery
1. Juli 2026
Antwort von Riley Leisure
Hi Slow,
Thank you for your review.
We can see that you ordered on the 1st and received your order on the 8th. Which is within our 3-7 business day window.
Should you have any questions about your order please do not hesitate to contact us, via live chat or our contact us page.
Best Regards
The Riley Leisure Team
I had to send back the extension for my…
I had to send back the extension for my heritage snooker cue,because on the web site it said it would fit the heritage cue,but did nor.
I sent a message and got a reply back the extension would not fit this 2 piece cue.
So I have sent it back postage £5.00
I think you need to update you web site so this can’t happen again
25. Juni 2026
Antwort von Riley Leisure
Hi David,
Thank you your review. Our telescopic extensions are specifically for our 3/4 cue cue ranges, not our 2pc. We are sorry for the confusion.
Should you ever have any questions around the products, we are always available on Live Chat or through our contact us page, to help with any questions around our cue sports products and their compatibility.
We hope you continue to enjoy using your BCE Heritage Cue.
Keep potting!
The Riley Leisure Team
Antwort von Riley Leisure
Dear Peter,
Thank you for your 5-star rileyleisure.com review.
We are so pleased you are happy with your products and services from Riley BCE.
We are always here for your cue sports equipment requirements.
Keep potting!
Regards
The Riley Leisure Team
Pool table for my son
Ordered a pool table in advance for my child’s birthday. Asked them to deliver in 6 weeks. Happy with the end result and service provided. Shoutout to Hayley for securing the last piece for me. Furdeco who are responsible for delivery were also prompt and clear with communication.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear waq07,
Thank you for your 5-star rileyleisure.com review.
We know our Riley BCE cue sports products can be for special occasions and we will always strive to accommodate where at all possible.
We hope your son has a great birthday and you as a family have looks of enjoyment from your new Riley BCE pool table.
Best Regards
The Riley Leisure Team
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