After initially purchasing 2 other pool tables (NOT from Riley) that were both delivered damaged we came across Riley. The difference was huge, 2 man delivery service in clearly well designed and thou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The cue turned up on time it was in a box no protection in a clear plastic wrapper and when got cue out the top part where the tip is is all bent
Great service overall. Kept upto date throughout. Good quality pool table. Very happy with my purchase overall.
Unternehmen hat geantwortet
on time Very easy to order and track ,especially from UK to Vancouver Canada, delivery was on time and packaged well. Cue and case is what I expected for the price and is in great condition . A l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Riley are the World's best known brand in Snooker. Our range includes snooker cues, pool cues and all Games Tables such as Snooker, Pool and Football Tables.
Kontaktinformationen
Unit 12B Severn Bridge Ind Estate Symondscliffe Way, Caldicot Monmouthshire, NP26 5PW, Caldicot, Vereinigtes Königreich
- +44 (0) 117 304 27 52
- info@bce-riley.com
- rileyleisure.com
4.1
Gut
544 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Riley Leisure
Dear Mr Kelly,
Thank you for your 5 star rileyleisure.com review.
We have crafted our products and services over many years and we love to hear when we have provide such a high level of service and Riley Bce cue sports products to our customers.
Keep potting!
Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Rje,
Thank you for your 5 star RIleyleisure.com review.
We hope we can be of service again for your Riley BCE Snooker and Pool requirements.
Best Regards
The Riley Leisure Team
Really pleased with my new cue & case
Really pleased with my new cue & case. Received my parcel within 4days. Thank u Riley Leisure. A+++
7. September 2026
Antwort von Riley Leisure
Dear Paul,
Thank you for your 5 star RIleyleisure.com review.
We hope you continue to enjoy your new Snooker Riley BCE Snooker Cue.
Keep potting!
Best Regards
The Riley Leisure Team
The service was great
The service was great. Got my cue ..as ordered, on the 3rd day from ordering. Supremely happy. Great value and great service. One minor criticism. On checkout, not able to select weight of cue desired. However put this in the comments and received as desired. No complaints AT ALL.
2. September 2026
Antwort von Riley Leisure
Hi Chris,
Thank you for your 5 Star Rileyleisure.com review.
So please we were able to provide an efficient service and provide Riley and BCE Snooker products of great value and quality.
We are always looking for ways in which to improve our services and your point on the weight is duly noted.
In most cases we will all look to fulfil the customers request, with regards to the weight of the cue. However, if stock does not permit this at the time of the order, we will be sure to provide the closest weight possible.
Keep potting!
Best Regards
The Riley Leisure Team.
Antwort von Riley Leisure
Dear Customer,
Thanks for your 5 star review. We hope we can be of service again for your Riley BCE Snooker and Pool requirements.
Keep potting!!
Best Regards
The Riley Leisure Team
Poor quality surface.
I didn’t know what to expect, quality wise, for the money. When the table was assembled I was quite pleased with how solid it felt. However, I wasn’t impressed with the covering, baize. It seemed quite thin and of poor quality. My fears were borne out when my Grandson attempt to screw back the cue ball and the tip of the cue caught the cloth. This resulted in a hole of about 2mm diameter. My Grandson is 16 and plays pool regularly at our local leisure centre. He was devastated.
Needless to say I’m disappointed and will be speaking to someone about how we resolve this.
2. September 2026
Antwort von Riley Leisure
Dear Tony,
We’re sorry to hear that you’ve experienced an issue with the cloth on your table.
We have checked our records carefully but are currently unable to identify any order matching the details provided in this review.
Without the relevant order information, we’re therefore unable to investigate the circumstances or provide a meaningful response to the issue raised.
We take our post-sales service seriously and are always happy to assist customers with any queries or concerns following their purchase. The cloth supplied with our tables is specifically selected for its durability and ability to withstand years of regular play, so we’re naturally disappointed to hear of the experience described here.
We would welcome the opportunity to look into this properly.
Please contact our customer service team, via live chat or our contact us page with your order details, so that we can identify the purchase and investigate the matter further.
Best Regards
The Riley Leisure Team
From moment placed order received…
From moment placed order received update on deliveries and communication good ~ table perfect for our games room
27. August 2026
Antwort von Riley Leisure
Hi Debbie,
Thank you for your 5 star Rileyleisure.com review.
We are so pleased to hear than our Riley BCE products and services have been received well. We hope you, your family and friends have many house of fun with your new Riley Snooker/Pool Table.
Best Regards
The Riley Leisure Team
on time
on time
Very easy to order and track ,especially from UK to Vancouver Canada, delivery was on time and packaged well.
Cue and case is what I expected for the price and is in great condition .
A little disappointed the origin was from China ,as i thought it was authentic from Riley UK .
Im still pleased so far and will try it out in the next few days .
28. August 2026
Antwort von Riley Leisure
Dear Paul,
Thank you for your 5 star review.
We are proud to design, develop and distribute Riley and BCE Snooker and Pool cues to almost any destination in the World.
We hope you continue to enjoy your new cue.
Keep potting!
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Stephen,
Thanks for your 5 star rileyleisure.com review.
So please to hear of your positive experience with our products and services.
Best Regards
The Riley Leisure Team
Disappointing
I wouldnt bother ordering from this site customer service Is below par ordered a cue come quickly was happy then see a tear inbox was like that should be ok but no there was no bubble wrap at all so a nice wooden cue in thin cardboard box equaled damage I fort ordering for a well known company would of been sent well packaged I was wrong order at own risk
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Riley Leisure
Dear Joe,
Thank you for your feedback. We’re pleased to hear that your cue arrived quickly, although we’re sorry to hear about the small tear to the carton.
Our cue and accessories packaging is tried and tested and specifically designed to withstand the rigours of transit. While we’re sorry that the packaging on this occasion did not meet your expectations, unfortunately, minor damage to the outer carton can sometimes occur during delivery.
We also appreciate your concern regarding the lack of bubble wrap, although our packaging is designed to protect the cue without relying solely on additional wrapping.
We’re sorry that you felt our customer service was below par.
Should you experience any problem with your cue or order, we are always here to help and would encourage you to contact us so that we can resolve any issue for you.
Best Regards
The Riley Leisure Team
Antwort von Riley Leisure
Dear Mr Coy,
Thank you for your 5-Star Rileyleisure.com review.
Great to hear we provide an excellent product and service to you.
We hope you continue to enjoy your new Riley BCE Snooker Cue.
Keep potting!
Regards
The Riley Leisure Team
Tables great
Tables great. Could do with a better finish on ball return. Just seems quick finished and a bit rough when rest of the table is fantastic.
Delivery guys were out of their depth. Had had a sack truck to move a pool table. Nearly dropped it. Good packaging saved the day.
8. August 2026
Antwort von Riley Leisure
Dear Brett,
Thank you for your honest review.
Very pleased to hear that you find the table fantastic.
We test our BCE and Riley Cue Sports product and packaging vigorously to ensure they can withstand transportation and arrive with our customers safely. We strive to bring improvements all the time and we value your feedback.
We hope you continue to enjoy your table with friends and family.
Keep Potting!
Best Regards
The Riley Leisure Team
I order my items.
I order my items.
Which were later refunded.
They lied and claimed that the bank had rejected my card.
They made me waste time and call my bank from overseas.
There was no bank rejection
They had just run out of stock.
Lost out on currency exchange with the refund.
They sent a reply to my negative post. Claiming was a bank issue.
I used my card a lot on holiday and spent a lot with absolutely no issues.
The reason I know they are lying is when I went to reorder the item with a UK card it was marked as out of stock.
Not only lying one time, but twice. All to discredit an honest review of a dishonest retailer.
3. August 2026
Antwort von Riley Leisure
Hi Taufique,
Thank you for your review.
Your order was flagged for security and was therefore automatically refunded.
I can also confirm that we do and did indeed have stock of the item you wanted to purchase.
Should you wish to discuss your order, our team are ready and available via live chat and our contact us page to help.
We look forward to hearing from you.
Best Regards
The Riley Leisure Team
Great pool and snooker table
Great pool and snooker table, perfect size been looking for a good table at a good price for a while.
5 star
31. Juli 2026
Antwort von Riley Leisure
Dear Melanie,
Thank you for your 5-star rileyleisure review.
We offer Riley and BCE tables for all levels and spaces. It's great to hear that we had the right table to suit your needs.
We hope you continue to enjoy your new Snooker with friends and family.
Keep potting!!
Regards
The Riley Leisure Team
Great experience frim Riley great…
Great experience frim Riley great performance from the service and quick delivery thanks again
3. August 2026
Antwort von Riley Leisure
Dear Chris,
Thank you for the 5 star review.
So pleased to hear of your great experience with us. We hope we can be of service for your Riley and BCE cue sports needs in the future.
Best Regards
The Riley Leisure Team
Nice cue but the delivery courier…
Nice cue but the delivery courier company (CSM Logistics) are useless.
You need to use a different service.
2. August 2026
Antwort von Riley Leisure
Dear Mick,
Thank you for your review.
We appreciate your feedback. Should you have issues with the order of your delivery, our team are available through live chat and our contact us page, to help provide an update with your order.
I hope this helps.
Best Regards
The Riley Leisure Team.
Great quality
29. Juli 2026
Antwort von Riley Leisure
Dear Dawn,
Thanks for the Review!!
Keep potting!
Best Regards
The Riley Leisure Team
Good explanation of the cue
Good explanation of the cue
Easy payment system
First class delivery
Thank you.
26. Juli 2026
Antwort von Riley Leisure
Dear Ronnie,
Thank you for the 5 star review.
So pleased to hear of your great experience with us. We hope we can be of service for your Riley and BCE cue sports needs in the future.
Best Regards
The Riley Leisure Team
Great bundle price
Great bundle price, speedy dispatch, good communication, decent quality.⭐️⭐️⭐️⭐️⭐️
26. Juli 2026
Antwort von Riley Leisure
Dear Rudi,
Thank you for your 5 star rileyleisure.com review.
Our bundles are very popular and provide the family with a full games room experience at great value.
So pleased to hear your service and product experience have been so positive.
Keep potting!
Regards
The Riley Leisure Team
Excellent product but assembly is difficult
Good communication, rapid and timely delivery, excellent product, all matching the product description. My only caveat is that the product (a 7 ft American-style pool table with ball return) is said to weigh 107 kg. That is likely accurate and should be manageable by two adults. However, in the process of self-assembly, how you flip that table once the legs are on is a non-trivial question. If you are happy to set it down on its edge, or rest it on two legs, that should be possible. If you'd prefer not to do that, how 2 adults lift it and switch their grip for the 180 degree flip is something you will need to negotiate. Clearer forewarning of this on the website, delivery of an assembled product, or the offer of assembly ... any of those would have earned the missing star. Otherwise, excellent!
29. Juli 2026
Antwort von Riley Leisure
Dear PAS,
Thank you for your review.
We appreciate your feedback and will take on board for future development and communications.
Now that your table is up and run-in we hope you continue to enjoy your BCE Black Cat American Pool Table with friends and family.
Keep potting!
Best Regards
The Riley Leisure Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.