reservationstays.com Bewertungen 282

À glitch on the website making a booking meant that the dates of à booking was automatically changed. Even though I paid for a refundable booking, apparently incorrect dates is not grounds for amending the booking. Alongside everything else Thats not an emergency that is not foreseen.

Because this terrible business does not have a call centre in the UK , it cost me £20 in phone call to come to a resolution. The resolution was me loosing out on the booking.

My advice, DO NOT USE RESERVATION STAYS! Awefull service and customer relations.

Scam website that looks like hotel website. Offers full refund if reservation cancelled within 24hrs. I cancelled within an hour after I realized this was not hotel website. I was refunded the amount for the hotel, but not the extra amount I paid to have a cancellation date closer to my reservation date. I did the initial reservation over the phone and was NEVER TOLD during that phone call that the extra cancellation fee was not refundable. I was told that it was not refundable when I cancelled the reservation and was consequently asked to read the fine print (cancellation terms and conditions). It never occurred to me that "full refund" meant that I needed to read the cancellation terms and conditions. They absolutely refused to refund me this extra amount. As all other reviewers have said, do not use this company.

Run away! Like many customers on here, I thought I was booking directly with hotel. When my mom was suddenly moved to hospice, I reached out to the hotel directly with questions on canceling only to discover the hotel had no record of me coming at all! I looked closely to discover “Reservation Stays” is reportedly fraudulently dealing with customers & has very concerning reviews. Not only that, they charged TWICE what real hotel charged. BBB, FTC, CA Attorney General all notified & I called the credit card company to reverse charge & get a refund. Run away! Hope they get caught & held accountable! These crooks will never grant a refund even if your mom is put on hospice!

If I could give this third party reservation site a negative 10 star, I would. We booked our stay with dates in May for a memorial service of a family member and once we pressed the book button the web site put that our reservations was booked for the current day. I read and re-read the booking prior to submitting it and it read May 8th for a one night stay, not April 12th, but once booked the final outcome read April 12th. I think this is a deliberate scam by this company. They were impossible to deal with as well. Upon calling them initially, I was put on hold for about a half hour, until someone answered, and when they did answer, they Stated we wouldn't get a refund unless we had the hotel write an email stating the name, reservation, the reservation time and date and had a manager sign it. We would then have the manager forward this note to them. Upon calling the hotel, they said no problem we can cancel that for you and have the third party reimburse you, but the company needs to call us and say its okay to cancel as we don't typically do those notices that the Reservation stay requested, and since the payment was made through their website, they need to reimburse you. So I had to call Reservation Stay to speak with a representative again and have been on hold for over an hour to have them probably tell me that there are no refunds. Please do not use this company and look very carefully at the website you click on when booking a hotel, as this web site looks like the authentic Marriott website. And shame on the Marriott for allowing these terrible third parties to use them. This company seems to be very deceptive with their management of reservations and changing dates when booking.

100% Scam. Website designed to look exactly like a hotel website to capture fees and not let anyone cancel.

The worst customer serivuce and they charged me 200 more than actual fee yet resisting to give me my reciept....

DO NOT USE their serivice.

A zero rating, if I could. Absolutely immoral behavior and hard to believe this company remains in business. A short version of three weeks of "working" with customer service. First, I booked because I believed I was working with the hotel directly: that was the first scam. Due to a medical emergency, I needed to change dates and diligently worked at doing so. No reply, no reply, no reply. Then, the company outlined what I needed to accomplish with the hotel itself, which I did. Then, no reply, no reply, no reply. Finally, I received a "credit," due to their mishandling. Really? Please. I would never consider booking through them again. Egregious behavior. I am writing this review in the hope that no one else has to deal with this company.

I booked a hotel reservation through Reservation Stays and purchased the extended refund policy. A few days before our trip, my daughter got very ill, and I submitted a request for refund through the website as instructed. I provided a letter from my child’s doctor, explaining her illness and that she would be unable to travel. Not only was my request denied, the company did not provide any sort of contact number. This company is a total and complete scam. Do not ever book a reservation through them, you will most definitely be sorry.

It's a scam. I tried canceling the reservations immediately and no one answers to cancel. It looks like its part of the Hilton website. Out $1500.00. Don't use it. I canceled directly with the real phone number of the Hilton. However, credit card is already charged. Reported fraud and canceled my card. Don't use it!

Scam website that looks like hotel website. Offers full refund if reservation cancelled within 24hrs. I cancelled immediately I realized this was not hotel website and my money was sent to "my account" at Super.com for "future bookings". Impossible to reach anyone in customer service. SCAM and I am out more than $500

I’m hours from getting on a plane to go to Vegas and checked my Caesars app to find out my reservation was cancelled! Why, not sure. When, not sure! There has been zero communication from this company and now all of a sudden they won’t answer the phone. They don’t really offer a great deal anyway.

I called to inquire about a hotel as all were booked in the area. I gave the attendant my credit card information after he found a room and immediately informed him not to charge my card as i had a gift certificate to the hotel. He said ok all is good. I got to the hotel and the card had already been charged. The room i had reserved and payed for was not available.

This company is full of baloney. They make you go through hoops to get money back and then hold some telling you it's in the terms and conditions. When you read all that you cannot find anything relating to what they said and they will not clarify. DO NOT USE THIS SERVICE UNDER ANY CIRCUMSTANCES!

This company are scam artists of the highest order. I wish I had come here first. When will I ever learn? £293 stolen from me and they refuse a refund. DO NOT USE THIS WEBSITE UNDER ANY CIRCUMSTANCES UNLESS YOU ENJOY BEING RIPPED OFF!! I am so upset 😡

My husband booked a hotel room on this website under the mistaken impression that it was the hotel's official website. We needed to change the date; when we did so, we elected to save the payment for the original reservation as a credit, believing that it was applied to the hotel. It was not. Rather, it was applied to a future reservation through reservationstays, which allows 30 days for use.
We therefore felt forced to use the site again in order to access the amount of the payment, but even after I clicked on "apply credit," the booking still charged the full amount to a credit card. The agent on the phone advised that once the reservation had been made, there was no way to retroactively apply the credit.

The WORST customer service and the WORST COMPANY. AVOID!

False advertising and scam. Booked a pet friendly room with reservationstays because they advertised the hotel was pet friendly. Ticked the extra refund fee of $30 just in case. The hotel I had booked turned out to actually be conducting renovations and couldn't accommodate me, I contacted the hotel 10 days out to confirm and found out.

Then I contacted reservationstays to seek a cancellation and refund only to be told that didn't meet their conditions for a refund. Their conditions are basically emergency situations only.

Don't book through these people, even when I tried to call them it was an international number that costs money, and they hung up on me after about 18 minutes of mostly being on hold.

I would give less than 1 star if possible.

It is absolutely criminal how inept and corrupt they are. I tried to cancel my trip with ample time to spare, yet was never answered despite multiple emails and more than 10 calls. The hotel noted they were under contract with ReservationStays and could only process a refund through them. This company and it's customer "support" team are the absolute worse people I've ever had the displeasure of dealing with.

Folks looking to get the best rates- don't use this site. Not only does it charge 80% above the rate you can get directly from the hotel, you can not get a refund. You "may" get credits- even though flex hotel rates let you cancel up to 72hrs before the first night of your stay. STAY FAR AWAY

Fraud Artists. They make their website look like the real Delta Marriott website and then charge £59+ in hidden "taxes and fees"