RepairTech Ltd Bewertungen 

The experience I have had with this company is a really bad service they never sent me updates I had to do the chasing

I had my laptop repaired by Repairtech and cannot praise the company and staff highly enough.
From the courteous call centre staff to the very accommodating engineer that did the repair the service was first class and done thoroughly, very quickly and for a reasonable cost.
To find a local company with such a great work ethos is rare. Repairtech certainly go the extra mile to ensure their customers are happy.

I know there a few bad review, many of which appear to be for a different company but my personal experience was very pleasant. I spoke to a lovely lady in the service team who kept me up to date throughout. Laptop collected and returned working again.

Sent my TV off for repair and though it took a wee bit longer than I expected, I was kept informed every step of the way about the delay and the reasons (waiting for parts).

Our Nintendo Switch needed fixing, and I was slightly worried after reading some of the reviews on this site. However, you needn’t worry. We had a very good experience, with no problems at all. Good interactions with the customer service team, and the Switch was repaired quickly and is now working as good as new.

Recently repaired TV. Took 7 days which was longer than wanted but have to say the lady in Service team kept me updated and explained part on order from Germany. That’s only reason not 5 star. Thank you.

TV stopped working. Manufacturer redirected me to RepairTech, who very efficiently arranged to pick up my TV at a time good for me, repaired and returned it within a week. Excellent stress free service, thank you

I am not sure why these reviews are so negative because I have just received back my nintendo consol. Amazing service. Repaired quickly!

Sent my sons Nintendo for repair. Very speedy repair with no problems.

Super Service. Next day swap of my monitor!

Really great service, repaired my Nintendo Switch quickly and got it back to me really fast. Would recommend!

This company is appointed by Samsung to undertake warranty repairs. I sent my
Monitor to them under a Samsung repair order, in its OEM box and 3 days after the item was received and after the unit had been opened to confirm a fault with the motherboard, the company invited me to pay £172 for a bezel that clearly has been damaged through leverage opening of the 2 halves of the casing. No damage is apparent on the outside of the monitor. The reported repair price is more than the monitor was new. Having read other reviews it appears to be a trend with this company. Unfortunately, I did not take images of my screen before it went into the box, so it’s my word against the companies. For others please be aware that there is a nice revenue to be earned from additional charges, so tread carefully with this company. £172 for a piece of plastic trim is scandalous. My last purchase of a Samsung product for sure that failed just inside 2 years and hopefully my last engagement with Repairtech.

They have been sitting with my Iiyama monitor for nearly 4 months! It was sent to them on 18th Nov 2020. Unable to source the power supply needed to repair the monitor they said 3 weeks ago they would order a replacement. I have phoned them twice and got the same story - oh we're contacting Iiyama for a replacement. They don't keep you informed of progress and are utterly useless at getting simple tasks like placing an order done!

AVOID THIS COMPANY - Read the reviews on here first. I had a 3 month old Samsung monitor with what on the face of it appeared to be an internal wiring fault. It was sent to Repairtech under the Samsung warranty so I had no choice over where it was going. It was in pristine condition other than that and was sent to Repairtech using their own approved packaging and was boxed up in front of the courier.

I received an email from them on day 1 saying they were undertaking initial diagnostics then nothing until 8 days later when I received loads of pictures of my monitor with a cracked screen and a cracked case and an email telling me it would cost £209 to repair as this damage was not covered on the warranty.

After an angry email back to them they called me back and told me that they had videoed the monitor being unpacked and after reviewing the video found that there was no damage to the packaging but the monitor was damaged when they had unpacked it (suggesting it was damaged prior to going in the box).

They then straight away offered to repair it for me free of charge as a ‘gesture of goodwill’. Call me cynical but why would any business offer a repair of this size free of charge if they had not caused the damage? It had clearly been dropped on one corner causing the screen and case to crack at some point after it had left my home.

I have also asked for a copy of the video of them unboxing it to be sent to me but no surprise that this has not been forthcoming.

Only left one star because there isn't an option to give zero stars.

If you have to use this company due to warranty claims, make sure you film your item being packaged up and in front of independent witnesses if you can. At least then you'll have half a chance of proving you didn't cause the damage.

Had a good experience with them. Collected my laptop quickly and kept me up to date with progress. Prompt replies to emails.

The CEO should be ashamed to be called managing director for such a shambles of a company. Absolute disgrace
Our 43inch hi sense tv decided not to turn on on 26th dec 2020. For a barely used TV this came as a huge surprise. No power whatsoever and no warning signs. So we contacted hi sense who worked with repair tech to have the TV picked up. On 6th jan 2021 Panther arrive to pick up our tv which goes missing for nearly two weeks and suddenly turns up at repair tech. My partner called several times asking for an update. Last Thursday he called once more to be told our TV was unrepairable (after seeing other reviews that’s a common theme). They then send they would contact head office for a resolution. Two days later DPD dump a 43inch hi sense roku tv at our door with no explanation. It was clearly a used TV and they had cut out the previous owner details from the box. Upon opening the tatty dirty box indeed it was definitely not our TV as ours wasn’t ROKU and I have the serial number for ours which wasn’t the same. I turned the TV on to find a visually shattered screen with various lines through the whole screen. So in essence another broken TV has been dumped on our door with no explanation

We called hi sense who advised we contact the retailer we bought from to exercise our consumer rights which we did and they are happy to take back our broken tv for a final assessment and if marked unrepairable by them then they will issue a voucher to the cost of our tv for a new one

Great it sounds BUT repair tech cannot at this stage tell us where our old TV is we still legally own and want back and nor can they explain why another broken TV was dumped at our door. It’s an absolute disgrace of a way to operate. At no point have we signed over our rights to our television and now all we want is our tv back so where the hell is it...and whose damaged TV have we been given in the process.

This will certainly be escalated to management and the governing body for this company as they are not acting within their legal remit. And of course every time we ask for a manager they are in a meeting. One lady has been in a meeting for 5 hours which must be the longest meeting of all time

To the CEO we will be in contact and you can explain what the hell has gone on!!

Update as of March 2021- we never knew where our tv went and the manager confirmed our tv had never even been assessed and we shouldn’t have been told it had (this is all in email as proof of this conversation) and he was very apologetic.after the shambles we were given an uplift code and eventually a refund from the retailer.

I still stand by my experience of this being an absolute disgrace and how a company can operate like this is beggars belief.

Hisense use Repairtech as their UK service partner. My TV has been sent to them after a call to a Hisense technician who could not resolve the issue. On the few times I called Repairtech to enquire and ask some simple questions they were dismissive from the start and keen to end the call.

DO NOT USE.
I had to use them through my insurance company to validate and assess some accidental damage. Big names like Hastings Direct and Lloyds are using this company. I have been given 3 dates to have the laptop picked up....failed attempts on each occasion. I ring, they give me another date, no one turns up. Not even an apology or explanation.

Absolute rubbish. Both Repairtech and Nintendo, neither can tell me where my Switch is despite having it for over a Month.

Repairtech will not tell me anything and say ring Nintendo who are a waste of time.

Sent my switch through nintendo repair. Originally i was told it'll be done within 10days, then a email after 10days saying it'll take up to 3 weeks+ due to the number of repairs they had, finally received an email saying it's not been looked at and it'll take up to 10days.... then an email telling me the box will be just left out side the door on the road... really?
Thought it was just a busy time but looked at all the reviews saying the same thing and decided i'll pay for my repairs from now on. Absolutely a waist of time