Pocket Geek Tech Repair Bewertungen 275

I went there with a blocked phone and the guy did his magic in two seconds and didn't want any money for it.
Thank you very much!

Great service at the Glasgow city branch, friendly, helpful and communicative.

Paid £75 excess for an iphone 15 plus screen repair.

The screen is visibly cheap, laggy and freezes (not on demand unfortunately).

I took it back to the shop, they admitted it lags as it is a 3rd party screen and blamed Nationwide for not paying for the cost of an official screen.

From my perspective the £75 screen is like owning an original Samsung Galaxy, it makes the expensive phobe feel buggy, laggy and cheap.

Thanks for nothing.

tldr: they know their stuff and keep expectations realistic.

Last night had a nightmare scenario. My iPad Pro 3rd Gen, stopped working. I'd plug it in, it would show the battery was flat, would start to charge a little bit, then it would start to boot up, get to the home screen, then shut down. I had the expectation iPad was beyond repair.

Took it into the Shipley branch, at lunch time, it's now 4pm, and it's fixed. The guys in the store knew their stuff, we had three options that it could be, port broken, battery problem, or even an issue with the main board. From their initial look they were preparing me for it to be a mainboard fail. I left it with them, and after a couple of hours had a phone call to say it's fixed. Turned out it was bent pins on the USB-C port, which doesn't surprise me. That was also the cheapest of the fixable options.

From the moment that I walked into the store, I had that homely feeling of being amongst my people, that is those that have their technical skills and are quietly confident what they do. I had no hesitation leaving my tablet with them and had the feeling that it was in good hands.

Also whilst I was in the shop, someone came in with their phone all locked up and not responding to anything, without any charge the owner of the shop showed the child how to do a hard reboot of the phone and got it working in next to no time. I'm sharing this experience as it's the kind of thing that I would do if I could.

I will not hesitate to take any of my mobile devices, Apple, or Android if I needed them looking at.

The member of staff I dealt with at the Surrey Quays store was so kind and helpful. She answered all my questions and offered me all the solutions including the prices of each. I would definitely recommend the store, service and the particular woman I was lucky enough to meet.

Poor workmanship and inadequate disclosure.

I took my Apple Watch Series 6 in for repair and was told it would be sealed using glue. However, I was not informed that this would likely compromise the watch’s water resistance, which is a key feature and clearly material to a customer’s decision.

Afterwards, I took the watch to Apple for inspection and was advised that due to the way it has been sealed, it cannot be repaired properly now, with replacement being the only realistic option.

I also had an iPhone repaired here. I was only informed after the repair that the phone is no longer water resistant.

These are significant outcomes that should be clearly explained before proceeding with any repair. I would not recommend.

Updated review - yes, £30 was refunded to me but I’m now £300 out of pocket.

Also, raised a complaint to the management at CRC but no response.

2nd update - 16/02. 2 emails escalating to the management, no one has come back offering a resolution. It’s all good I’d you’re leaving photo e reviews but no care in the world for negative reviews.

Dear Manager,
I am writing to raise a formal complaint regarding a repair carried out on my Apple Watch Series 6 which was carried out at the Romford store in 6th December 2025.

At the time of booking, I was informed that the device would be sealed using glue, as the original tape/gasket was not available. However, I was not informed that this method would likely compromise the watch’s water resistance, which is a key functional feature of an Apple Watch and information that would have materially affected my decision to proceed with the repair.

As a result, I can no longer use the watch in situations where there is a risk of water exposure (e.g. swimming pool, sauna, steam room, or similar environments), as the device can no longer be relied upon to be water resistant.

Following the repair, I later took the watch to Apple for inspection and was advised that due to the manner in which the watch has been sealed, it cannot be repaired to an acceptable standard, and the only viable option is replacement.

I consider this repair to have been carried out without reasonable care and skill, and the service provided has left me with a device that is worse off than before, resulting in avoidable financial loss.

Please can you confirm how you propose to resolve this matter swiftly and amicably. A replacement refurbished Apple Watch Series 6 currently costs approximately £300 directly from Apple, which I believe could have been avoided if the implications of glue sealing had been clearly explained from the outset.

Excellent customer service staff very freindly and helpful will definatley use them again for my sons xbox serise x services in the future ,would highly recommend this shop for repairs for consoles very reliable and trustworthy .

ad my phone repaired via insurance, had all errors saying Apple not certified on battery, camera and screen, battery was just as bad as before and now the screen constantly locks up, have emailed them twice in the week after and get no replies, will be reporting to
My insurance, do not use.

Excellent from the Norwich store lad got his camera fixed, all done under an hour, everything explained and good price too

Exceptional service from all the staff in the St Enoch store in Glasgow I required them to repair my phone and I had the adequate bank insurance and from start to finish all went smoothly, this is the second visit for me over the past few years and I am happy to say the outcome great , phone fixed within the hour as promised. Would highly recommend.

My partner paid for her laptop to be repaired and they replaced the screen with the wrong screen. They then took it back and told us they needed to order the correct screen and it will be a few weeks. It had been months with no contact and the franchise in Newcastle where the laptop was has closed. The main branch have not replied to any messages and the laptop has not been returned.

Broke my phone screen on new years eve and these guys were able to fix it within an hour. Friendly and helpful, highly recommended!!

I went into Colchester pocketgeek tech repair shop in Eld Lane and asked for advice. Advice and help was given to me free of charge. The adviser was very polite and knowledgeable. I highly recommend this company. Thank you

Excellent service from Pocket Geek Tech Repair!

Big shout out to Kopin (Stoke store), who was friendly, professional, and really helpful. My Motorola Moto G50 had a speaker issue and it was repaired quickly and efficiently. This was my first time using Pocket Geek Tech Repair, and I’m genuinely impressed with the service.

If I ever need another smartphone repair, this will definitely be my go-to repair shop. Highly recommended!

My wife dropped her phone last night and cracked the screen window. By 12 o'clock today the screen was replaced at a very reasonable price.
Paul

On 05/11/25 I went to the shopin Norwich to buy a phone second hand for dissent price. The “agent” Geronimo in store offered me a phone Samsung Galaxy A50 for £140 including a screen protector.
I agreed, I have paid the full price by debit card. I bought a new phone case from another phone shop and I was expected to have a phone for use, but…
I went home and I realised the phone was faulty (no connection at all to any network). I went back to the shop to check is it possible to have my refund back, the agent admitted the phone was faulty and said he is agreed to refund me, but I have to wait 3- 5 days. I didn’t object and have left the new phone case as gift to the shop, because I cannot use it. On 16/10/25 I went back to the phone shop to remind I haven’t received my refund, the agent said to wait 5 – 7 days. I had enough, I call my bank to resolved the problem, next day I had my refund in my bank account.
I will let you to decide to go to the shop or not. Your choice!

Walked in and asked the man how much a screen protector and it’s a great price and good quality.

We decided to try this repair service after our nitendo switches wouldnt hold charge properly and one wouldn’t turn on at all.
We handed them in and the guy was very nice as we only wanted advice on what to do and if they knew what the cause could be. He booked us in and was told it be 3days for a new port on the one with screen working and booked the other switch in for a diagnostic as we didn’t know why it wouldn’t switch on.

After waiting two weeks, we were handed them back.

N-Switch 1, was not the charging port as they had tried two new ones but was apparent water damage to the mother board. The screen is now black and we can only hear the click sounds when touching the screen, despite when we handed it in the screen was able to work functionally. ( it’s why we knew it wouldn’t hold its charge and drained quickly when playing games). We spent the £59 on a charging port that wasn’t needed and been handed the switch back in worse condition.

N-switch2, after a diagnostic, they found the mother board was also damaged. We don’t know whether that’s due to water damage or just being died out over the years.

I would have rather fiddled round with the charging lead to the right spot it would charge in than using this service again if they give your devices back in worse condition.

I took my daughter’s phone to Alex in the Shepperton branch and he has been fantastic. He went above and beyond to try and resolve the issues and we’d highly recommend him. Thank you Alex, we are very grateful for all your help over the last few days.

I took my top of the range laptop here because it was overheating and shutting down. They charged an assessment fee and advised they'd let me know what is wrong and the repair cost.

I received my lap top back in a terrible state: opened at the side, held together with rubber bands and the screws cellotaped to the top. It was destroyed beyond repair, wouldn't even open! They handed it back without admitting they'd broken it. No apology, no customer care, no ownership! Just said: "It can't be fixed and you're welcome to have it assessed elsewhere". They denied they did this.
How did they think they could get away with it?

The behaviour of Regional Manageress was shocking. She was verbally abusive like I never experienced and no paying customer should have to endure. At no point did she offer assistance, a solution or a refund, not even the assessment fee.
Following my official complaint, she finally called while I was purchasing my new laptop screaming unacceptable abuse.

I forwarded my complaint to the partner company with well documented evidence, so that they had no choice but to settle with an amount that went towards my new laptop.

Update: It doesn't matter what Pocketgeek Surrey Quays write here below. Clearly I was not treated kindly or respectfully or they would not have had to settle and compensate me. They would have lost any legal action and are only causing themselves further reputational damage.