RepairTech Ltd Bewertungen 

I had to send back my PC monitor, had it fixed, but it went bad again a few days after its return, the support people have been very good, always helpful and now have agreed to replace my monitor by tomorrow.

Whilst they were quick to respond and polite, I had to chase an update after 5 days of not hearing to find out my TV was broken. They sent a replacement very quickly. Average overall experience but Satty the customer service technician that I dealt with was very good.

Bought a desktop monitor from Curry's which ended up with some broken LEDs. The repair went through to this company. It was a bit of a pain to get to this point (more because of Curry's than anything else) but the communication and response times are fairly good. The pickup of the monitor was scheduled very quickly. My monitor was then waiting for parts for a while, after over 2 weeks waiting they decided to replace the entire thing (note: I had to engage the email contact myself for this). Given that I assume most of this was out of their control I didn't mind the waiting time and their communication was always friendly and prompt.

Edit: I was in contact with Jo, who seems to be excellent at their job

Thank you Jo from Repairtech for helping sort a replacement for a unfortunate faulty monitor! Great service.

The correspondence was always extremely polite and prompt. They did everything possible to help quickly.

Hi team and management,

I just want to say a massive thank you to your team member Jo Hayward (Customer Service Advisor) for her help with my 2nd replacement monitor within 2 weeks.

I initially contacted tpv-tech.com about the same issue I was experiencing with the replacement monitor but I did not hear a single word from them for several days, so I decided to try my luck with Jo as she helped me with my previous replacement and unbelievably I got a lighting response from Jo within 30 mins after I sent her the email and 2 days later I received my new monitor.

Jo could have had just passed my email on to tpv-tech and be done with it like most customer service advisor would have done but she went over and beyond to follow it up for me and make sure I get a response from tpv-tech and a new instead of refurbish replacement monitor is authorised for me this time.

Once again, I would like say I am extremely grateful for the help Jo has given to me and perhaps tpv-tech can learn a thing or two from her.

Thanks Jo.

Danny

This is a genuine review. Sent my laptop off for repair, at the start there was quite a few issues from the long wait time, to wrong product being replaced. To a faulty laptop being returned. I get mistakes happen but its how things are rectified. Vikki the account manager bent over backwards to get everything resolved and she came up with a resolution and made sure I was looked after. I cannot fault the way I was dealt with in the end. Thankyou Vikki

What a refreshing change to find a company that answers the phone and does what they say they will, in a professional and helpful manner.
Well done RepairTech.

Samsung arranged a one time out of warranty repair on my item which had a known fault. Absolutely amazing customer service.
Then I saw repairtech were the company that was the company being used to do the repair, so naturally read some reviews, and became a bit nervous.
Do not always believe the bad reviews, dpd collected my item, and within 3 days I received notification that my item was fixed. I received my item back today, perfectly packaged and clean, and they even packaged the dvd I left in there by mistake in its own dvd cover!!
Now my blu ray surround sound is back in its position working perfectly!
A massive thank you to the guys at repairtech. Outstanding service.

Just to say a big thank you for sending postage, repairing my sons Switch con, fantastic service

The service I received was excellent. Thank you!

RepairTech, replaced my monitor with sufficient (very good) replacement - courier delivered the replacement monitor and collected the faulty monitor.

Thank you,
Slavi

I am really pleased with the service that I received from RepairTech. Logging the return of my faulty laptop was easy, I received email updates throughout the process and I received it back just over 1 week later working perfectly. Thank you.

Sent my laptop for repair, and all contact was clear and thorough. Unfortunately they couldn't source the parts from the manufacturer, so they couldn't carry out the repair. But they provided the diagnostic summary of the parts that needed replacing, and arranged the collection and delivery back of my laptop, free of charge

The service I received when first contacting Karen was excellent she understood the urgency in getting the repairs done and returning the printer as quickly as possible which she accomplished all credit to her.

Sent my 2.5 years old monitor to them to be repaired only because that's what AOC redirected me to, they've kept it for almost 2 months without any contact in the process - unless i've sent an email asking about it. Paid almost 100 pounds just for them to keep it almost 2 months and tell me that "the parts are hard to get, we will send your monitor back". Horrible service. An authorised service provider that cannot source parts. Absolutely tragic.

I recently sent in my laptop for repair and was really impressed with the efficiency of the service. In particular the lady who helped me in the customer service team (apologies I do not recall name) explained very clearly the collection process and DPD arrived next day with a special box. I am not technical myself and actually have no idea how they fixed it but 4 days later I had a text saying my laptop was repaired and being returned. It was covered by warranty so did not cost me a penny. Thank you so much, life without ZOOM was getting boring!
Mr M Watts

Callum Stanley has been professional, helpful, extremely personable and patient. Although there was an understandably longer-than-expected wait in assessing the problem, because of Covid-19 and Christmas, Callum kept us apprised of the situation either by phone or email. The computer belonged to a ninety-something gentleman and Callum was particularly sensitive his predicament and was terrifically helpful in managing things. In fact, he told us to ask for him when ringing, which made life so much easier. Fantastic service.

my tv was sent for repair. tv was returned and an excellent job was done.I wonder if you tell me what was needed to repair it. Many thanks.

Laptop stopped working. They turned it around very fast. Def would use again and highly recommended.

I first got in touch with retailer who sold me my Samsung curved monitor that developed a fault and they swiftly passed me over to Samsung’s warranty department that got me to Repair Tech who deal with faults of these Samsung products.

I had kept the original box of my my monitor so it was easy as anything to send it back, Repair Tech just arranged a DPD collection for me with instructions on what to do.

After they couldn’t identify the fault right away they got in touch with me and I explained the fault in more detail. They made sure they found the fault before declaring it was fine, which is great!

They replaced the whole front panel and bezel and not the fault has disappeared, monitor works perfectly!

They sent me updates on the panel being installed and the unit being dispatched via DPD next day again and all of this happened within the space of about 9 days which is a quick turn around in my book.

I am very pleased with the service and care they took. I am unsure if Repair Tech just contract for companies like Samsung but I know if they did private work for customers I would use them again in a heartbeat!

Cheers guys.