RepairTech Ltd Bewertungen 

Been waiting nearly a month, with 4 failed collections of my MSI screen, now waiting for a 5th collection.

Feel like giving up having it repaired under the warranty I've paid for, and paying for it to be repaired elsewhere.

Mostly gutted as I love the MSI screens and have 4 of them, now left totalling the cost of 4 worthless warranties.

I bought a hisence tv back in April from argos and then everything started haywire so I phoned them and they sent a courier called panther logistics to pick it up and to send to these prats and 4 days later and the TV is still not there and I rang these a few days ago and I got the phone put down twice as well SO AVOID THIS COMPANY AND THERE NOT TO BE TRUSTED AND IT TAKES 4 DAYS FOR MY TV TO GET THERE WHAT A JOKE

AND SHOCKING

Avoid at all cost. My soundbar and sub was in perfect condition. Collection driver helped me pack it all up in boxes they provide. Driver took photo off my equipment before it all got packed. When it arrived at repair tech both bar and sub was severely damaged and there not taking responsibly for the damage. They say a loose plug has caused the damage but it is not phisically possible for a plug to cause the level off damage. They never ring you back when they say they will. When you do speak to the assistant manager she is rude arrogant and abrupt. I'm now pursuing legal action. Fed up with there excuses. Will not be buying another Samsung product untill they change repair center. Totally incompetent and pass the Buck. AVOID AVOID AVOID. Hope their managing director reads this as I would love to hear what he has to say about all this. It also seems toad a re occuring theme this with people sending soundbar to repair tech to be fixed only to recieve it back damaged. Worst repair centre I have come across. They are quick to ask me to delete names off this review. Shane they wasnt as quick in resolving my issue. REPAIRTECH you know that you have damaged my soundbar at least have the decency to apologise for your poor treatment off my soundbar. And as for the CEO saying Samsung wont give me a replacement for the 1 you have damaged ive never even asked for a replacement or for it to be repaired. The MD should be ashamed off himself and the running off the repair department. Wouldnt trust then to repair a puncture. Samsung need to review their situation with this joke off a company as i'm sure they will have lost them loads of any future sales.

If I could give 0 stars I would. If your warranty requires a repair check make sure its not this company that is carrying it out. Shambles doesn't even come close. Courier took my TV away after I packaged it up in front of 2 witnesses safely using the couriers box and air foam bubble wrap stuff. Was told it would be no longer than 10 days. 3 weeks later with no update I rang to ask what was going on and I was told it hadn't even been checked yet but they would prioritise it. Shocking. Next morning I get an email saying it had commenced diagnostics closely followed by another saying the fault had been identified and the parts had been ordered. I actually received that from repair tech and hisense. A week later I receive an email with various images of my TV with screen damage and advising they won't repair it as I must have done it while packing it.

LIARS. COWBOY LIARS. This was NOT damaged by me while packing or before. It was safely packaged by me with 2 witnesses. It's been damaged by someone and they try to palm off the blame on the customer as several reviews show, there is a recurrent theme here. I am absolutely appalled by this company, they are an utter disgrace. The lack of empathy, care or customer service is terrible. I was offered to have the damaged TV returned to me or they would offer me a 'free of charge disposal'!!!!!

AVOID LIKE THE PLAGUE!!!!

Absolute shambles of a company! My partner sent his laptop for repair in September and it never came back. Their chosen courier had left it outside our flat in a communal hallway and forged our signature they took a photo of it and the box says MSI. So hardly private! Its been taken. No one is taking responsibility and are not even trying to help us. A male C has been assigned to our case and he doesn’t update us- he’s never in when I call. The lady who answers the phone I have spoken with twice the 1st time she said she would get someone to contact me and 4 days later NOTHING so I have called again and she hung up on me as she claims she won’t be shouted at. I raised my voice as anyone in this situation would do. So dramatic! No one is helping! Thieves £1500 worth of goods gone. The lady now hangs up on me everything she hears my voice. This is not the end! I suggest you answer my call and resolve this- it’s been ongoing for almost 3 months. HORRENDOUS

Charged me £200 (non-refundable!) and made me wait 3+ months before finally admitting they couldn't fix my monitor. They ordered pointless parts and had to be chased over and over.

Their "engineers" seem unable to actually diagnose or fix anything at component level, they merely order parts. These become unavailable as soon as units are out of warranty so this company is of very little use.

I cannot imagine a worse customer experience than Repairtech.

Absolute sh*thouses, avoid!

I sent my laptop to be repaired by them in April, used it for a few weeks where it just died and I couldn't get it powered up. Sent it for repair in May and only just today, after chasing, did I get an update.

...only the laptop powers up and works fine now apparently, but there is water damage. The options given to me, were to pay £240 (the laptop cost me £80 refurb) to fix the water damage, £60 to get the laptop sent to me or £40 to get it disposed of.

Bear in mind, this was sent to be repaired under warranty. Awful, awful company

I had a chat with samsung regarding my home thertre that wasnt working and samsung kindly escalated my problem to repair tech for solution. called them and the 2 ladies i spoke to wouldnt even let me speak or put my voice accross, a customer is allowed a voice if am wrong but in there case they believe because most customers are desperate and need of help they can talk rudely and be very unprofsional to the extent that they hung up the phone on me twice (12/11/20) at 12.33 and 12.40 respectively...i believe this sort of attitude is wrong and i also work in a service whereby i allow customers to talk before putting my view accross which definitely isnt the case with this rubbish company or sorry rubbish staffs as i belivev the company should be okay if a mighty samsung can give them such a huge contract. i call for investigation on this issue, like they said the phone conversation is recorded and i hope it actually is. i also demanded to speak to a mnager or supervisor but the lady told me there isnt one which i believe the reason for there unprofessional manner and attitude over the phone.

Firstly if I could give this company zero stars I would. This company should be closed . I had issues with a Samsung sound bar and the retailer where I purchased this from said I would have to send it to this company being a Samsung agent , I sent the soundbar in my original packaging and it was returned in insufficient packaging not my original . The sound bar was not repaired probably and I had to return it again , explained I didn’t have any packaging because they had not returned mine they sent me a flimsy box with insufficient bubble wrap which I spoke to them about my concerns . They tried to claim the packaging was recommended by Samsung . I sent the soundbar but before I did this I took pictures of the product because I was nervous that the product would be damaged . I then took a call from
Repairtech saying my soundbar was damaged , they said it was my fault as the packaging was sufficient and the courier was not to blame . I read with interest others having this problem with this company . I spoke with my retailer o take this up with Samsung and after months of perseverance Samsung gave me an uplift for me
To get my money back . Vikki Clarke customer service manager you should hang your head in shame I called your company to speak to you numerous times and nothing back . I consider myself fortunate to get my money back , this company take no responsibility in damaging your goods . I would recommend if you have to use this company take images of everything before you send it because they will blame you all the time for damage . They will not return calls I would like the trading standards to look at this company based on all the similar reviews .

Absolutely shocking.

I had an issue with my monitor as there was power but no display so I contacted them to raise a warranty claim.

They then passed me onto repair tech and i even paid
£15 for a box.

I now have been told it has a smashed screen and are refusing to cover it, there was no damaghe when it left me, it is clear transit damage but they are refusing to do anything about it.

Brilliant customer service - had a problem with my iphone 7 and the team there kept me informed all the way through the process and it was returned on the day they said it would be. Had a small issue and they resolved straight away - would definitely recommend

Samsung insists that I must use Repair Tech but when I contacted them about the repair of an Odyssey G7 27 inch monitor they refused to provide an estimate until I agreed to pay £84 diagnosis fee. The monitor has a cracked screen - how hard is that to diagnose? They have failed to confirm an estimate that they gave to Samsung of £350 including the assessment fee. Other, independent repairers tell me that they cannot take on the repair as Samsung do not release the spares to them. Basic experience of monopoly suppliers is that they give overpriced poor service. The reviews here would suggest that this is the case.

First, they collected my faulty Samsung chg90 49 inch very quickly!
Then I read all these reviews and was going mad at what will happen now.

But I can honestly say that apart from that it took one month for the monitor to come back to me, my experience was good.

The monitor came back to me fixed and so far works fine.

So in my case, I am happy with the result!

Waste of time and efforts. UNRESPONSIVE and DEAD. Everyone was throwing the responsibility from one to another one. Disgusted with the services offered by John Lewis. Such a big name what pathetic services they have offered. Not recommended and will not be used again.

£800 Samsung computer monitor had to be sent under warranty there.
Received back with monitor and bezel not correctly attached and screw driver marks on the bezel....
Nice :-(

Our Toshiba laptop is under a 5 year warranty, it has been repaired once under warranty but the space bar became loose and now bits have fell out in normal use.
I have rang you three times, sent 3 emails including the warranty paperwork as attachments but you claim not to have seen them ?, I had the same problem last time it went in for a repair under warranty and you said the warranty was not part of the RTB handover but now it is and Toshiba confirmed to you the same.so why has it taken a week to try and get you to collect the laptop ?. the last time this happened it was 3 months just to get the repair done, please answer as i have rang 3 times this week

ROTTEN COMPANY REPAIRTECH part of CLIPPER LOGISTICS PLC

Sent my MSI Laptop to them for repair under warranty.
They found a host of problems not covered by warranty.
Billed me £400.
Then returned a dudd laptop. Does not even turn on.

Now this company are refusing to deal with the problem.

Shockingly bad company. 2 month old Toshiba tv developed a fault and repairtec is used by them for warranty repair. After tv was collected didn’t hear anything after 2 weeks. Chased 3 times to be told haven’t even looked at it. Eventually said it’s unrepairable and that the tv would be returned to me for a refund. ANOTHER 2 weeks later my TV has not been returned. Had to chase again repeatedly and still no tv weeks on. SHOCKING SHOCKING SHOCKING

send of £500 samsung soundbar for it to be fixed under warranty to be called within 2days advising it was not packaged properly which it was and will now cost me £130+ to repair minor damaged. When I have challenged this they are unwilling to discuss only repeating that I either pay for repair or it gets returned to me damaged! I asked if it was damaged in transit it should be covered under the curriers insurance or theirs basically told it was my fault for packing it wrong, yet again it was packed correctly!

My Samsung monitor "repair" took 3 weeks. I sent my monitor with a minor screen fault to be fixed by Repairtech and they've returned it in a far worse state than it started out in, half the screen isn't working now.