RepairTech Ltd Bewertungen 

I bought an MSI laptop in India and moved to the UK for my master's. The laptop worked fine for over a year and one day all of sudden the hinge is broken. MSI India only offers a one-year warranty. As this laptop is now out of warranty and on top of that I am not in India. I took it to a local repair store in Coventry and they said it costs 150 GBP to fix including labor charges. 150 GBP to fix a 450 GBP laptop didn't look like a good option.

I contacted MSI UK on twitter and they redirected me to a RepairTech. MSI offered to repair the laptop for free via RepairTech if this is hinge issue even though my laptop is out of warranty.

I created a ticket in the MSI website by uploading an invoice and a few pictures of my broken laptop. Repair tech approved my ticket the very next day and arranged a pickup via DPD. The RepairTech actually sent me a pink box via DPD as i don't have the original box. All i need to do is bubble wrap my broken laptop.

From the day of pickup i received emails from repair tech regarding the status of my laptop repair almost every day and one the sixth working day my laptop is returned via DPD well packed.

I am not a person who usually writes a review especially a lenghty one but both the MSI and Repair tech quality of service is extra ordinary. They replaced almost the entire outer shell of laptop. There are two issues i never mentioned to MSI or the repair tech.
1) webcam not working from a very long time. I nevered bothered to look into it as i dont use webcam at all.
2) Two keys in my keyboard do not work as expected.

To my surprise along with the original hinge issue they repaired my webcam and replaced my entire keyboard even though my laptop is 7 months out of warranty.

For a big company like a Repair tech and MSI fixing this laptop might be just a ticket. But for an international student living in the UK receiving such an extraordinary service for an out-of-warranty laptop bought in India during my dissertation means a lot. I cant express well in english. But this means a lot to me.

My heartfull thanks to RepairTech and MSI UK.
A special mention to Dave Jenkins (MSI account manager) for your prompt response to my email when I am struggling to understand the instructions.

As per my experience, I strongly recommend RepairTech service and MSI laptops.

Honestly, what a great team of people that have managed to organise the collection of my PC to the diagnosis and repair of it!

To start with credit to Karen and Jo for being so polite and friendly when organising my PC collection and answering any of my initial questions, they were absolutely stella for this and deserve a huge thanks.

Also another person to thank is Dave Jenkins for communicating to me about the repair and what the issue was with my PC in the end. He dealt amazingly with my awkward questions wanting to find out a load of information, which I apologise for!

Overall, they have been amazing and rate the for any MSI repair. They managed to collect, diagnose and repair my PC in under a week. What more can you actually ask for from a repair company! PC heading back tomorrow will update further on quality of repair though from earlier statements I can gather it will be high and great!

Thank you everyone!

Excellent customer service.
I had a Hisense TV that was sent to RepairTech for repair under warranty.

The colleague that dealt with my case was Lauren B and she handled everything brilliantly.
I was given regular updates on the status of my TV and even had it bumped up the priority list.
The TV was deemed unrepairable within the morning that they received it and promptly issued me with an uplift number for me to take to my local Currys for a replacement.

When I enquired about the time frame for receiving my unit back it was again bumped up the priority list and dispatched as soon as possible.

I'm also very happy to report that my unit arrived back in perfect condition and the same packaging was used.

Fantastic communication and service from start to finish.
Thank you to Lauren B and the engineers that dealt with my unit.

Had to use this company to repair my monitor as they are unfortunately Samsung's approved repairer. As per other reviews unit was returned damaged, but fortunately I took photos before I sent it. If you're unfortunate enough to have to use this company, make sure you do the same. When I contacted Repairtech their main focus was on trying to get me to send pictures of the box so they could try to blame DPD, rather than arranging to resolve the issue. I was told only after I did this we could move forward.
When I advised the box was not damaged, and the unit was packaged per their guidelines so perhaps they caused the damage or packaging was insufficient, the agent threatened to terminate the call. Disgraceful attitude by the person on the phone which I found very antagonistic, not at all the strong customer service they try to portray on their website. I asked Repairtech for a replacement unit as I was concerned what other internal damage may have been caused by this mishandling, they refused and offered another ‘repair’. Unsurprisingly I'm not overly confident in their abilities now so I asked for their management to contact me, they refused. I asked for them to provide a warranty on their repair as reassurance, they refused. I asked to speak to management again, they refused. I now have a monitor which was broken by this terrible company and no path forward. AVOID this company!

I used Repairtech to source some new panels for my Rangemaster oven. From start to end their service was outstanding! In particular, Sam and Duncan went above and beyond and I am delighted with the end product. I would not hesitate to use the company again and would recommend them without reservation

My monitor developed a fault with the power connector and Philips replaced the monitor for me which I am very grateful for. It wasnt a quick process which was frustrating when I needed to access my computer, but to get a new replacement in the end I am very grateful for. Jo, the customer services advisor was very helpful and got it sorted for me. thank you.

Excellent service throughout from the moment they received the warranty job on my Toshiba TV from JLP. Great communication throughout and a first class repair and all in just a few days - recommended without reservation well done all round.

Great customer experience. I received plenty of emails with updates to repairs. Repair was carried out (faulty screen) and happy with the outcome. Would recommend.

I developed a problem with my Samsung G9 monitor and after talking to Samsung they booked in repair using Repairtech based near Banbury. The issue was the monitor would remain in sleep mode and no OSD menu as well as scan line issues at 240hz.

First person I spoke to was Abby who was professional and very helpful. I worried about sending the monitor via courier through reviews listed on here. After speaking to Abby we arranged to drop off myself which she accommodated for with the warehouse team.

On arrival I was greeted by Abby which was a surprise and thought great customer service. After handing over the turn around for the monitor repair was fast (2 days).

Cutting out the courier obviously expedites the turn around from the technicians based in their warehouse.

On collection which they was happy for me to do, I met Ben from the warehouse who helped me load the monitor into my car and made me feel comfortable being onsite. Genuinely a happy person who you can tell is willing to go that extra mile.

Sadly once I got back there was an issue with the screen and after emailing back again and speaking to Samsung, Lauren from Repairtech asked for me to bring it back.

So the 2nd time coming to Repairtech it wasn't the best of weather and what surprised me further was Jo who was standing outside in the rain waiting for me.

Not many people who offer repairs would do that and again amazed me with their customer service.

With the issue of the screen (curved) the packaging was better than the original packaging by Samsung. They also noted to leave flat rather than it being vertical.

Many couriers collect but often times they will store vertically and that would cause damage to curved monitors. Again I believe large amount of complaints should be directed to the courier not the company.

After the initial screen replacement and then again for the panel issue (which Ben came out again and helped me move into the warehouse) The motherboard for the TV was having faults too. I connected the power but no blue light on the front of the monitor.

This is not a complaint to Repairtech as Samsung G9 monitors are known for this issue. I was even sent photos of the packaging and the monitor being on and the scanline tests etc via the technician.

I went back to Samsung for this and rather than offering G9 Neo (wishful thinking) replacement they said could only keep taking back. Again I contacted Lauren who again was so very helpful.

Lauren has to be with Abby the best customer care representatives I have come across. Even though stress with issues of the monitor was never rude or aggressive in her responses.

I arranged again to drop off the monitor after the weekend and when dropping off i got to meet Paul who works at the warehouse with movement of kit to and from the entrance.

Paul stayed with me while trying to find correct person with my booking details. Again someone from Repairtech saw me as a customer and was so helpful and again accommodating.

By the time I came back Lauren had already messaged to say received and technicians was taking another look. Within 1hr30m I had update saying passed tests and motherboard was replaced.

I contacted again Lauren to arrange collection and again got to meet Paul who then went looking for monitor as well as form to sign.

Finally I got home and Lauren sent an email asking how everything was. I finally had the monitor back in its original state.

My experience with Repairtech and the whole team from customer service representatives to on floor staff at the warehouse has been second to none.

The level of attention to all my questions I think many other companies should follow. It's never nice having equipment develop a fault and every step they alleviated that.

By far the best service I have ever had and true testament to the whole team at Repairtech. For everyone coming out of a pandemic and problems that caused was so nice for that real world interaction.

I did read reviews on here and I was worried, however they really have done all they could for the best experience.

I have noticed some comments and anger directed to Repairtech which I don't think is justified from my own experience.

1) if sending items with power supply make sure it is in bubble wrap. This causes so much damage when on courier route so make sure to do that.

2) label box to be stored flat and fragile item as again courier services would put vertically once at their warehouses to save room.

3) They're human beings so deserve to be spoken to correctly. If abusive then obviously you will have difficulty in getting responses you require.

All in all I would use again and cannot thank the team enough.

Special thanks to Lauren who would be a credit to any team for going that extra mile.

Truly impressed.

Extremely helpful and efficient customer service. Couldn’t ask for better 10/10.

Great efficient service from pick up to drop off. The team provided regular status updates until resolution.

My monitor developed a fault and Repair Tech LTD have been very helpful with dealing with the issue.
They were very quick to get a delivery team to pick up the monitor.
There customer service has been polite and professional through out the whole process.

Just had my TV returned after repair which was sent via John Lewis . Absolutely delighted with the repair and the careful way the unit was handled and packaged for its transit between Sth Bucks and Warwick's .Many thanks

RepairTech via MSI support tell you to wrap the monitor a certain way.

I have done this and the monitor arrived damaged via there delivery company DPD. RepairTech are blaming me for incorrect packaging and are returning the monitor with no repair which is a joke.

I cannot even make a claim on the monitor as they are the contact for DPD.

Be warned when buying an MSI Monitor in the UK of there is a fault and the courier damages it in transit you don’t any protection. I hope this helps the next person in avoiding MSI and RepairTech.

I bought a MSI monitor off Amazon, was using it and all of a sudden the screen went blank. After a lot of back and fourth with the supplier on amazon and MSI about warranty. MSI collected my monitor and I was put through to repair tech and I dealt with a person called Dave (MSI account manager) who dealt with my issue, communication was fantastic and replies were quick keeping me up to date with what was going on, even with other queries which I asked he took the time to find out for me and still got back in quick time. The customer service and handling of my issue was fantastic.

Only issue I had was the back and fourth I had todo with MSI and the Amazon supplier. MSI stating I was getting a refund then saying they can’t do it through Amazon so they are now sending me a replacement and the Amazon supplier telling all the dealings are through MSI. A lot of messing between supplier and MSI which could of been done through themselves but I was the middle man relaying of information from one to the other. If I was to buy a monitor again I wouldn’t do it through a supplier I’d probably go direct to the company.

But this had nothing todo with repair tech and they even apologised for the back and fourth as they were just communicating what had been said to them. Overall can’t say a bad word of my experience with repair tech I received professional and prompt service.

Bought a Laptop from MSI in November 2021. The Mic stopped working and one of the keys fell off. Called Argos which refused to take the Laptop and asked me to contact MSI. MSI said we can't take it back and now book a repair. They took the pc and sent it to repairtech on the 3rd December 2021. After chasing MSI and repairtech Ltd multiple times and pestering them they said the mic was a software issue and the key was broken by me and so to replace one key they will change the whole keyboard and charged me 50 pounds. Expensive key it was. From start till end the dealing with MSI and Repairtech.co.uk was hopeless and expensive. I will definitely stay away from them.

I was allocated an excellent service advisor, Lauren B.

She kept me updated with my repair and arranged for a quick repair in time for Christmas. Great work!

This company will try to call you a liar and are unbelievably rude. My device was sent for a repair of a hinge that failed the next thing I'm been quoted for all sorts that I was blamed that I damaged when I never did. These people are crooks out for money their quote is more than the laptop is worth. Dangerous company and rude!!!! I was literally told by the MSI account manager "Whether or not you agree with the engineers finding is irrelevant, unfortunately." What an absolute joke of a company disgusting!

Update:
As I am not allowed to reply to RepairTech as stated below I am making MSI aware of your attempts to scam the public by falsifying information and accusing the customer of wrongdoing to benefit your company financially. I will also report you to trading standards. You have let down a well-respected brand with your despicable customer service. I am not the only person here who you have attempted to scam and I see many MSI users have reported similar feedback on trust pilot. Dishonesty and Rude sum up your organization it's truly pitiful!

Update:
I guess the MSI account manager was unhappy to be named after writing such a rude and distasteful comment to one of his customers. Therefore I had to remove the name under the guidelines from Trust Pilot. Thankfully my review has not been deleted but I would also like to add that MSI have been equally disappointing as they have sided with RepairTech regarding the issues. Sad to see reputable brand go down the drain. Let this be a lesson for all you never understand how good a companies customer service is until you have something go wrong and this case both repair tech and MSI have failed me. There are lots of options out there don't waste time and money on companies who care more about profits then standards.

Terrible customer service, member of staff accused me of being a liar several times and justified it as "a difference of opinion".

MSI should really reconsider using these guys as the member of staff I spoke to was an absolute disgrace, even going as far as to say he would use the call as evidence against me if needed, despite the fact I had not done what he had claimed. I do not appreciate being threatened by any company and find it to be a disgrace.

I have cancelled my repair with MSI and asked them to make alternative arrangements with a different company, the considerable amount of 1* reviews tells the story you need to know about this lot.

Edit: This company replied to me below about a fault that isn't mine, they can't even get the correct job as this wasn't the issue with my monitor (I suppose it's difficult to keep up with so many bad experiences). Once again showing incompetence of the highest order so I can only emphasise that you do not use this company.

Edit 2: I do not wish to provide you with any details, I do not wish to speak with your company again. I was insulted, talked down to, lied to and threatened by 1 of your agents. My review has been verified as I have provided evidence my experience was genuine, I hope anyone on the fence using RepairTech takes the review under consideration so they don't face the same.

Great service, prompt response and excellent communication