RepairTech Ltd Bewertungen 

We had a problem with our Aga not powering on. We contacted Aga who put us on to Repairtech their preferred repairer. We were quickly put through to Repairtech who said they fix 95% of faults on first visit. The engineer looks at the fault and puts the parts he thinks he will need on the van plus other parts which may be needed. All sounded great, someone will contact you in 1-2 days to arrange the engineer.

3 days later no contact from Repairtech, finally got an appointment arranged for the following Wednesday having contacted them myself. Was told he would arrive between 3 and 5 after I rang them for an eta. The guy turned up said he had never worked on an Aga before, asked what the fault was and said he had no parts with him. He said his normally visits are for washing machines. He didn’t fix the fault he just made a note of the model. So we waited in all day for someone from Repairtech to arrive who had never worked on an Aga before.

I rang Repairtech the next day to be told someone will contact me re the repair. 2 hours later no phone call so I asked to speak to the manager, he was in a meeting and never called back. I wouldn’t use the company ever again, promise the earth and deliver nothing. Total cowboys. Charge a fortune and send out washing machine repairers to fix an Aga. I knew more about the Aga than he did.

I recently sent my MSI monitor in to be fixed by the repair team at repair tech and they were there to help throughout the entire process. Karen & Gill both went above and beyond when MSIs contracted delivery driver failed to collect my monitor, even though it was not their responsibility. The monitor was assessed 1 day after arriving and unfortunately couldn't be fixed and I couldn't seem to put in a request to have it replaced. I let Karen know this and she then went out of her way to do this for me and a replacement is now due to arrive in a weeks time :)

I was kept up to date throughout the whole process with regular emails and both Karen & Gill were incredibly nice to talk to.

Thank you both for all of your help I appreciate it so much. :)

I came here only to find such a high percentage of negative reviews, mine is so similar to these. I trusted them to offer a turnaround of less than 14 days and then found myself waiting for parts that should take another five days. Nearly a month later I ended up cancelling my repair and asked for a full refund as no timescale was able to be given. As for a replacement from Amazon, the offer is no longer available to the spec I wished for. A service that needs to change.

Filed for a repair request with Samsung as my monitor was still in warranty and an issue had developed which I believed was due to a manufacturing defect.

Samsung ended up cancelling the repair request initially, by saying that the monitor was out of warranty but they didn’t let me know in the first place that the repair was cancelled. Repairtech let me know first and told me to contact Samsung support as the issue I described sounded like a manufacturing defect to them.

Samsung did resolve the issue quickly on live chat once I sent them screenshots of emails and the order number for proof of purchase.

I can’t complain about Repairtech/GXO, customer service was very good and responsive and I was kept informed by them of the repair process by automated emails sent out to me.

Tamzin was really fast and responsive to my emails so I’d like to give them appraisal in this review.

All in all, I had a very good experience with them and I received my monitor back in just over a week later.

Hopefully this will be the last time I will need a Samsung product repaired, but if Samsung are still contracting Repairtech/GXO to do their official repairs in the UK, then I have high hopes the process will be handled properly.

Sent my monitor in over 3 weeks ago now I cannot get a reply to email or they don't seem to awnser their phone

Absolutely fantastic service, my monitor was sent fixed and returned within 5 working days. Excellent communication via automated email every step of its journey through there maintenance team keeping me up to date and also really really amazing first class customer service from Tamzin every email was answered really really quickly and with great really reassuring information. Really couldn’t have asked for a better experience with dealing with my expensive monitor absolute professionals,
Thankyou Chris

I can't understand why major brands are rolling this SCAM?!
AOC, Toshiba, Fujitsu, Philips, Samsung, Iiyama, Viewsonic, Benq are all outsourcing to them.

Because of that, from now on, I will never purchase anything from those brands to avoid any future interaction with Rapairtech. Awful experience, trust me. 

Struggle to understand why AOC is continuing to damage their reputation in the UK by using this shady company.

I sent them AOC monitor, perfectly working in original box, just had some dead pixels. I exchanged correspondence with them even earlier (3 months altogether). They are not able to provide ETA. I would never send the item if I only would check reviews before. 

I have all evidence. Postage labels, (5) recorded phone calls, (14) emails.

There are no real names in this company, no reference numbers.

You would expect a track record of what, when and by whom was done with your property but no. I would never recommend anybody to deal with this excuse of a company.

They will lie through the phone. Keep your property forever and never actually repair it. There is a great chance that you will:

1. receive someone else return with other/additional damage
2. be asked for additional payments
3. be accused that your package was inefficient, so the item is damaged, and it's your fault
4. receive blurred, fake photos of the damage that is not even your hardware
5. get an extremely damaged box (mind it will be not yours) and you have to pay for one when sending the severely broken item to them again.

DISGRACE! BE WARNED! 

Don't believe me? Have a look at the other Repairtech reviews. Self-explanatory really.
You will see a pattern of how the scam is going.

You may also notice that most of these 5 stars ratings on Trustpilot are fake.

The service from Repair Twch was excellent whe our Range Master cooker broke down. It is not the cheapest but they were thorough, reliable and speedy, getting both our assessment and repair completed within a few days of making the enquiry.
Dennis the engineer was excellent, tidy, informative and thoroughly professional, great job.

A massive help towards my own customer base, Affordable parts and more often than not in stock.
Appreciate doing business with these guys much appreciated.

I had a problem with a monitor I bought through Amazon, who suggested that I send it to RepairTech. They have been expectational! Kept up to date with regular updates and quickly organised a replacement when it was obvious that the old one couldn't be mended. Karen, a customer service advisor, deserves individual thanks. I'm sure that the people who tested it deserve praise too, but I didn't talk to them!

Excellent service and communication - from very swift initial response to communication by the support rep who was clear and very helpful.

bad company to work for depressing environment and managers that only blame others and argue with each other. DO NOT WORK THERE.

Enterprise class service

This company was helping me with a warranty repair/replacement from MSI.

They were quick to respond, dealt with my query without me having to keep going back to MSI and resolved the query to my satisfaction.

Professional, fast, helpful.

This team are amazing, very support, take great care to keep in touch and very fast at fixing the issue or finding a solution. Will certainly used again.

Utterly appalling, Damaged 6 week old, as-new TV sent to them by John Lewis as it wouldn't turn on. Used original packing, TV came back looking like it had been dragged around the warehouse floor, complained and they sent a picture of the TV damaged but turned on and working as 'proof' it was like than when received. After I explained this situation was impossible to John Lewis they, to their credit, but only after a relatively forthright complaint, refunded me the purchase price.

Poor communication, engineer unavailable for 7 days to attend and very expensive quote (costs incurred are not transparant on quote).
Quote, as standard, is for first visit (to assess requirement) without intention to repair until second visit at further visit cost and parts.

I sent in my samsung g7 for repair because of the gsync flickering and they sent it back even worse , still flickering but now with dirt inside the screen and the rgb lights not working
but worse still they caused a problem with the joystick toggle were a debug menu would come on screen and i had to power cycle the monitor to get the display back on
6 times i sent this thing back ! , the final time i had to open a small claims court to even get them to accept it , they said it was fine and set thier big scary london lawyers onto me
and i had to back down and just accept this broken piece of expensive rubbish because this court thing was causing me severe anxiety
Repairtech are morally bankrupt and disgusting and i will never buy anything off samsung or use this horrible company ever again , i highly reccommend anyone else to do the same !!

I despair with the return service from RepairTech.
Monitor originally went in to repair an LCD fault, reference 4271050292. It was returned to me damaged. No surprise as it was packaged terribly.
Tried to get Samsung to offer a replacement, contacted multiple departments, but they were having non of it. So back the monitor went to repairtech. After a couple of weeks of poor status updates, the return of the monitor was scheduled, RMA 2161055. But again, the monitor has been damaged in transit.
It’s now been 2 months without a monitor. I am very disappointed with the repair and delivery service.

Please this sarvice is very bad and worst sarvice centre my Panasonic top load washing machine sarvice full gone no working condition only valv chang already 2months but customer no response call not received please don't sarvice this link my humble request