Rebel Support is one-of-a-kind. Helpful, transparent, honest. Customer Service. Customer Care. No matter how you say it they put both "service" and "care" into it... where so often--in this industry--... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was having an issue updating a .ca domain in my registrar account. I tried the chat option to see if I could receive some guidance as to how to proceed as the CIRA information was out of date. The... Mehr ansehen
Unternehmen hat geantwortet
I purchased my E-priam Stroller from this company last year and we just found out when our baby is transitioning to the fabric seat. We realized that they sent us a wrong seat insert which doesn't mat... Mehr ansehen
Unternehmen hat geantwortet
Just interacted with help chat. There was a real person, they answered quickly and pointted me to the correct resource.
Unternehmensdetails
Vom Unternehmen geschrieben
Rebel makes it simple to build and grow your online presence. Get started with domains, hosting, email, and site builders—all supported by our award‑winning Canadian team. For over 20 years, creators and businesses in 180+ countries have trusted Rebel to bring their ideas online with confidence.
Kontaktinformationen
532 Montreal Rd, Suite 261, K1K 4R4, Ottawa, Kanada
- 1-844-548-2157
- hello@rebel.com
- rebel.com
4.5
Hervorragend
771 Bewertungen
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
15+ Years of Great Service
I have been using Rebel for 15+ years to host my business website. They have always been outstanding, and I highly recommend them. They offer helpful suggestions via online chat, and have refunded things I have incorrectly purchased or do not need, each and every time I have made a mistake. They also host my email, which I have never had an issue with. Kudos to the Rebel team, please support this amazing business.
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Pamela,
15+ years — that’s incredible! Thank you so much for your loyalty and for taking the time to share such thoughtful words. It means the world to us to know we've earned your trust all these years.
We're proud to support your business and are always here when you need us.
– The Rebel.com Team
Increase the bill by £700
I have having £40-50 monthly bill for my one bed flat during Sept - Jan 2024. During this time, i have received over 100 calls from various random numbers to put a smart meter which i refused to put as i was not interested. For Feb 2025, instead of billing me at start of the month as usual, they send me a whooping £700 bill at the end of month. Please protect yourself from this fraud. I will fight my case and making you all aware to avoid them.
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Jahanzeb,
We’re truly sorry you’ve had such a frustrating experience — but we need to clarify something important: this review isn’t for the right company.
We understand you're upset, and rightly so — a sudden £700 electricity bill and 100+ unwanted smart meter calls would make anyone feel misled and powerless. You’ve outlined a serious billing issue, one that deserves attention. But unfortunately, we’re not the company that provided your electricity service.
We are Rebel.com, a Canadian-based internet services company. We help people register domain names, host websites, and build their online presence. We don’t operate in the UK utilities sector, we don’t install smart meters, and we certainly don’t bill for electricity. We’ve had cases like this before — situations where a customer, understandably angry, posts a review about the wrong company because the actual provider either doesn’t have a Trustpilot profile or fails to respond. That’s not your fault.
That said, reviews like this have a very real impact on us. We’re a small, independent alternative to big tech — a team of real people working hard to support customers across the world with transparency and care. When reviews meant for another business appear on our profile, it hurts our ability to grow, to hire, and to build trust with those we actually serve.
So respectfully, we’re asking:
👉 Would you consider removing or updating your review to reflect that Rebel.com is not the company you dealt with?
We’d be grateful — not just for the sake of accuracy, but because it helps ensure that your very valid complaint reaches the right audience and doesn’t unintentionally harm a company that had no part in the experience.
And if you ever do need help building a website or managing your digital presence — we’ll be here, ready to deliver the kind of transparent, respectful service every customer deserves.
Wishing you the very best in resolving this,
– The Rebel.com Team
THANK YOU REBEL TEAM!
Rebel has helped get my business online and it's been a delightful experience. I am fairly technically savvy so it hasn't been too difficult to navigate, but even a newbie could easily operate the platform. I highly recommend rebel for your domain and hosting needs!!
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Jonathan,
Thank you for the awesome feedback! We’re so glad to hear Rebel helped get your business online and that the experience has been smooth for you.
Whether you're tech-savvy or just getting started, we’re always here to support you along the way. Thanks for recommending us!
– The Rebel.com Team
DNS records randomly changing or…
DNS records randomly changing or disappearing in last few weeks on at least 3 domains. Customer support confused, does not understand basic networking terminology. They blame the customer and everybody else. In technical term, what appears to be the problem is that their software fails/screws up the nameserver records they are supposed to send to the root registry. Today it took an hour to explain to them that the problem is theirs, not mine.
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi there,
We’re really sorry to hear about your recent experience and the DNS issues you've faced — we understand how disruptive that can be. This definitely isn’t the level of service we aim to provide.
We’ve been working on improvements to both our systems and internal training, and feedback like yours is invaluable in helping us move in the right direction. If you're open to it, we’d love a second chance to make things right — feel free to reach out to our team again, and we’ll ensure your case gets extra attention.
– The Rebel.com Team
Rebtel stole my money in my account by…
Rebtel stole my money in my account by turning on automatic top ups option on my Rebtel account without my consent and went ahead to empty the money in my account by using unauthorized calls pretext!! I saw hundreds of calls to numbers that I knew not. it went on for over two weeks before I discovered the fraud. When I contacted Rebtel support manager about it he went ahead and deleted all the evidence I had on my Rebtel account and then shut down my account. He has since then refused to communicate with me!!! Rebtel is a scam to let others know. Don't wait until it happens to you.
13. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi John,
We’re really sorry to hear what you’ve been through — that sounds like an incredibly stressful and upsetting situation. However, we want to respectfully clarify that this review appears to be meant for Rebtel, a telecom provider, and not Rebel.com.
We are Rebel.com, a Canadian-based company that provides domain names, website hosting, and digital tools for small businesses and creators. We have no connection to Rebtel, no access to telecom accounts, and no ability to make or charge for phone calls. We understand the frustration you’ve experienced — and it absolutely deserves to be heard by the right company.
That said, reviews like this unintentionally impact small businesses like ours that had no involvement in the issue. We’d be incredibly grateful if you could update or remove the review to reflect that Rebel.com is not the company in question.
We hope you’re able to get resolution with the right provider — and we’re wishing you better service ahead.
– The Rebel.com Team
Rebel.com is Tops on service, support, and price!
Great Service from their support reps and management. A hosting company that calls you back and remembers your name! Good luck finding that these days! They work hard to rectify any concerns/issues that I have had over the 20 years of being their customer. I am proud to keep my business in CANADA for all of my domains and hosting needs. Prices are on point with the industry.... but the added value they offer sets Rebel.com above indeed!
27. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Tim,
Wow — 20 years! We can’t thank you enough for your loyalty and for trusting us with your domains and hosting all these years. Your kind words about our support team and Canadian roots truly mean a lot.
We’re proud to have you as part of the Rebel community — here’s to many more years ahead!
– The Rebel.com Team
worst customer service ever!
worst customer service ever!. Sites go down and they could care less. You wait on hold for 20 minutes then get hung up on. Support it awful.
Nothing but aggrivation. Do yourself a fever and find another hosting company!!
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Candice,
We’re really sorry to hear about your experience — that’s definitely not the level of service we strive to deliver. We understand how frustrating downtime and poor support can be, and we’re actively working to improve both our response times and platform reliability.
If you're open to it, we’d love a chance to make things right. Please don’t hesitate to reach out to our Canadian-based team — we’re here to help.
– The Rebel.com Team
The site is unbelievably slow and keeps…
The site is unbelievably slow and keeps crashing with errors. Stay away from it.
Review 06-2025:Things look more acceptable, let's hope they keep it up.
7. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Eric,
We really appreciate you taking the time to update your review — it's great to hear things are looking more acceptable now. We've been making continuous improvements to both our platform and our support team, and it's encouraging to see it making a difference.
If you're open to it, we'd be grateful if you considered revising your overall rating to reflect your more recent experience. Every bit of feedback helps our growth.
And of course, if you ever need assistance, our Canada-based team is always here for you!
Thanks again,
– The Rebel.com Team
BEWARE OF UNAUTHORIZED CHARGES
This company will automatically charge you well in advance of domains. Reversing the charges will take hours online and on hold as there is no accessible way to reach them.
DON'T recommend at all. TAKE SCREENSHOTS OF ALL TRANSACTIONS.
UPDATE. I had a mystery charge on my credit card that was unexplained and NOT on my billing history.
Update: after spending a fair amount of time online to try and get it remedied they did fix the issues. I now have no hidden renewals to my knowledge.
The support staff were always cordial and as helpful as possible. None of the issues had anything to do with them.
16. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Jennifer and team,
Thank you for taking the time to update your review — we’re really glad to hear the issue was ultimately resolved and that our support team was able to help. That said, we completely understand how concerning unexplained charges and billing confusion can be — especially when it takes significant time to get answers.
We’ve made improvements since then, including clearer renewal notifications, simplified billing transparency, and more accessible self-service tools — all based on feedback like yours. And thank you for recognizing our support team — they work hard to bring care and clarity to situations like this, even when the systems aren’t perfect.
If you feel your updated experience reflects something more positive, we’d be grateful if you considered revising your overall rating — but we fully respect your decision either way.
Thanks again for sticking with us and helping us improve.
– The Rebel.com Team
Very unhappy the company is a scam do…
Very unhappy the company is a scam do not usw
17. September 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Richard,
We’re sorry to hear that you feel this way. Please know that Rebel.com is absolutely not a scam — we've proudly supported individuals and businesses for over 20 years, with a dedicated team based in Canada.
We’d really appreciate the chance to understand what happened and help make it right. Feel free to reach out to our support team anytime — we’re here to help.
– The Rebel.com Team
Garbage customer service
this is by far the worst company in the domain hosting business. terible customer service. robot for an email service. try calling you get linked to an indian call centre so many of them yellling you cant hear or understand. very bad experience. wasted alot of my precious time. do not make this mistake. look elsewhere
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Shaun,
We’re really sorry to hear this was your experience. That’s not the kind of support we aim to deliver, and we know how frustrating it is when your time feels wasted.
Just to clarify — Rebel.com is proudly based in Canada, and all of our support is handled by our in-house team. If something went wrong here, we’d genuinely like the chance to understand what happened and make things right.
Thanks for taking the time to share this — your feedback helps us do better.
– The Rebel.com Team
i was charged way ahead of time
i was charged way ahead of time. i am cancelling every dealing with rebel
17. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Igor,
Thanks for your feedback, and we’re really sorry for the frustration. Just to clarify, most of our domains are set to auto-renew to help customers avoid accidental expiration — and we do send advance billing notices before any charge goes through.
That said, we totally understand if this caught you off guard. If you’ve decided to cancel, you still have a 30-day grace period to recover your domain or request a reversal if needed. Our Canadian-based support team is here to help if you’d like to take a closer look together.
Thanks again for sharing this — it helps us do better.
– The Rebel.com Team
Rebel focus on hosting
Rebel focus on hosting. They have always provided above average support. I paid I get hosted, I hang out in cyberspace. Not too much going on for my experience
13. April 2024
Bewertung ohne vorherige Einladung
Waste of 4 weeks and 10hrs of attempted contact just to transfer a domain...
Policies are geared to cause as much disruption to flow of business as possible. Forced 2 factor authentication, and even when authenticated, having to prove my identity on multiple areas including what addresses and credit cards I have on file all to prevent people from trying to transfer their domain from them knowing that most people will just give up after a process that takes 4 weeks, forms to be emailed with government issued copy of id, and then redundant verification of identification behind a 2 factor login just to transfer a $20/year domain from them...
27. März 2024
Bewertung ohne vorherige Einladung
Very patient with our lack of tech expertise
Our church has been using Rebel for several years for our email and domain management. The service is top-notch and their patience with our questions (none of us are technical professionals) is outstanding. Rebel's prices are very reasonable. We hope to move our website over to Rebel as soon as we can get our act together.
25. März 2024
Bewertung ohne vorherige Einladung
I have left Rebel after over 20 years…
I have left Rebel after over 20 years (when it was Domains@Cost) due to the marked deterioration of both the product (cloud email) and customer service.
The new email platform gives no option to turn off spam filtering, causing me to miss important business emails. Further, monthly billing for a few dollars with no option to pay annually is a royal pain.
Customer service hours have been reduced, while wait times are getting longer. Overall, it just ain't what it used to be, and after over two decades, it was time to go. As a bonus, my new provider is about half the cost for my domain registration and email package, with annual billing.
UPDATE in response to reply below:
It took over 16 months for Rebel to reply to my review, while the issues that caused me to leave remain unresolved.
I definitely made the right decision in switching providers, and I won't be back. Ever.
20. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi HAL — first off, thank you. Two decades with us is no small thing, and we're genuinely sorry to hear it ended with disappointment.
Your points about the new email platform and billing limitations are completely fair. We know that losing control over spam filtering can seriously impact business communication — and we’re actively working with our email provider to improve flexibility and reliability. As for monthly billing, you're not alone in that feedback, and it’s something we’re reevaluating.
We also hear you on customer service — you're right that response times haven’t been where they should be, and we’re adding staff and adjusting shifts to improve access.
We truly appreciate you sharing this so clearly. If you ever decide to revisit Rebel down the line, we’d be honoured to welcome you back and show you what’s changed. Wishing you all the best with your new provider.
We are not customers and never will be
We are not customers and never will be. We tried for over an hour on their useless chat to make a complaint about a site they host - spammers, scammers. We emailed their abuse email and got a response and case number but no follow up. It's been five days and we're still waiting. We're calling next like it's 1992. They are inefficient and their support is trash.
21. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Lisa,
We're really sorry this was your experience. We take abuse reports seriously and understand how frustrating it is when things feel unresolved. We’ve been actively improving both our internal processes and the training of our team to ensure better, faster follow-ups — especially in cases like this.
If you're open to continuing the conversation, we’d appreciate the chance to learn more and help move things forward.
– The Rebel.com Team
It just took 30+ minutes to renew my…
It just took 30+ minutes to renew my domain name. Quick renew no longer works but has not been removed as an option. The server would not accept my credit card and could not "add it to the vault" I had to call, wait on hold and then add my credit card as a payment method, pay my bill and then remove the card as a payment method. Paying a $22 bill should take 5 minutes not 30. I'll be looking to move my hosting in the future.
7. Februar 2024
Bewertung ohne vorherige Einladung
Customer Service is Top-Notch
Customer Service is Top-Notch
Not many domain providers still operate a LIVE chat feature, but Rebel is not like the other providers. We have been long-time customers of Rebel and have no desire to change. Over the past year, I have used the Rebel chat feature at least 5x to request assistance performing a variety of tasks. I have always had my questions answered and the reps have all been extremely polite and very helpful. In addition, we are happy to support a fellow Canadian business. Highly recommend Rebel!
30. November 2023
Bewertung ohne vorherige Einladung
Rebel.com out of touch with pricing models...
Like similar reviews, I have been with Rebel.com for almost 20 years. After noting a massive price increase to renew a .com domain, I contacted customer service and they tried to upsell me. How does it help me to renew my domain for an extended period when the price is inflated? You can have a decent discount but you first have to renew with them for three years and pay twice as much as other domain registrars. No thanks!
4. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Deirdre,
Thank you for your feedback — and for being with us for nearly 20 years. We hear your frustration, and you're not alone. Industry-wide price increases, especially for .COM domains, have made it harder to maintain the pricing models many long-time customers are used to.
That said, we’re actively re-evaluating how we offer value — including pricing transparency and meaningful discounts without strings attached. We're also retraining our team to ensure conversations feel supportive, not sales-driven.
We truly appreciate your loyalty and your honesty — it helps us move in the right direction.
– The Rebel.com Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.