Rebel Support is one-of-a-kind. Helpful, transparent, honest. Customer Service. Customer Care. No matter how you say it they put both "service" and "care" into it... where so often--in this industry--... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was having an issue updating a .ca domain in my registrar account. I tried the chat option to see if I could receive some guidance as to how to proceed as the CIRA information was out of date. The... Mehr ansehen
Unternehmen hat geantwortet
I purchased my E-priam Stroller from this company last year and we just found out when our baby is transitioning to the fabric seat. We realized that they sent us a wrong seat insert which doesn't mat... Mehr ansehen
Unternehmen hat geantwortet
Just interacted with help chat. There was a real person, they answered quickly and pointted me to the correct resource.
Unternehmensdetails
Vom Unternehmen geschrieben
Rebel makes it simple to build and grow your online presence. Get started with domains, hosting, email, and site builders—all supported by our award‑winning Canadian team. For over 20 years, creators and businesses in 180+ countries have trusted Rebel to bring their ideas online with confidence.
Kontaktinformationen
532 Montreal Rd, Suite 261, K1K 4R4, Ottawa, Kanada
- 1-844-548-2157
- hello@rebel.com
- rebel.com
4.5
Hervorragend
771 Bewertungen
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thank you Shannon for your great service!
Thank you Shannon for your helpful, courteous and friendly service. It was exceptional!
Many thanks
Kevin
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Thank you so much, Kevin. Shannon will be over the moon to read this! Helpful, courteous, and friendly is exactly the kind of service we aim to deliver every time. We’re so glad you felt supported, and we’ll be sure to pass on your kind words.
Great assistance for not-for-profit
We are a not-for-profit choir and have little experience with web hosting. Having a real person to work with throughout the migration experience assisted us and ensured that our site was up and running quickly.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Thanks so much, Adelaide Qwire! Helping not-for-profits like yours get online with clarity and confidence is something we’re proud to support. We’re so glad to hear that having a real person guide you through the migration made a difference; that personal touch is something we care deeply about. Wishing your choir all the best as you continue to grow your online presence!
Awesome support!!!
I have my domain running Wordpress, but the theme that I use hit a hiccup. Solving the problem was way out of scope for the Rebel folks. I didn't ask for help, because I know that that kind of problem (a hosted issue) isn't in their support framework. I'm guessing that my self-frustration (because I was mad at myself for not being able to solve it) was heard, because they talked me through various steps to solve, questions to ask, and in the end it was solved. Total 5 stars, and then some!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Robert, this might be one of our favourite kinds of feedback. You're absolutely right: WordPress theme issues usually fall outside our scope, but we're so glad we could step in and guide you through it anyway. Huge kudos to you for sticking with it and solving the issue. We were just the backup singers to your lead. Thanks for the five stars (and then some!) — it means the world.
calm patient and effective guidance is the hallmark at Rebel
I had what seemed initially to be a simple problem - I wanted to retrieve recent invoices and when I couldn't get access I was confused and, I confess, a little bit cranky. It turned out that the ownership of the account needed to be updated and when Audrey took over the file I got a clear understanding and easy to follow (even for me!) steps to rectify the problem. Two other issues were also dealt with effectively and efficiently. I have always appreciated that fact that the interactions at Rebel.com are with "real live people" - one of the strengths of DomainsatCost which attracted me many years ago and I am happy to see that staff like Audrey continue to respond calmly and patiently with effective advice. Thank you.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Rob, thank you for such a thoughtful review. We’re so glad Audrey could help clarify things and guide you through the steps, even with a cranky start (hey, it happens!). Real people, calm support, and clear answers are exactly what we strive for. It’s lovely to hear that spirit continues from the DomainsatCost days. We’ll make sure Audrey sees your kind words — she’ll be thrilled.
Beware of Rebel.com
Beware of Rebel.com – unethical billing and unprofessional conduct
After more than 20 years of loyalty (since their old DomainsAtCost days), I left Rebel.com for good a couple of years ago — and I’m glad I did. I cancelled all my domains with them, yet they charged me again for a cancelled domain. No authorization, no notice, just an unexpected withdrawal from my account.
The reason why I cancelled, the owner once contacted one of my clients directly and spoke negatively about me — completely inappropriate and unprofessional. That was the final straw.
Rebel.com has gone from being a trusted registrar to using underhanded tactics to squeeze a few dollars out of long-time customers. If you value transparency and respect, stay far away. There are plenty of honest alternatives that don’t resort to this kind of behavior.
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Bianca, we’re really sorry to hear how things unfolded, especially after more than 20 years with us. That kind of long-standing trust means a lot, and it’s deeply disappointing to know you left feeling this way.
We’ve taken a close look at the domain in question and from what we can see, it was still scheduled for renewal. No cancellation was recorded in our system before the charge went through. If this was a misunderstanding or something got missed, our support team would absolutely be willing to review and resolve it. You can reach them anytime via the Help Centre on rebel.com.
You also mentioned a situation involving direct communication with one of your clients. While we can’t speak to every detail here, we want to be clear that professionalism and respect are core values for us, and we take any concern about that seriously.
Thank you again for your honest feedback and for the many years you spent with us.
Good service with a tricky issue!
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Thanks so much Jan, tricky issues are our specialty, and we’re really glad to hear our team delivered for you. If anything else comes up, you know where to find us!
Rebel is always there to assist
Rebel is always there to assist . Superb support was provided to me on both the chat and when I still had troubles , in a support phone call. Cannot thank Shannon enough . So patient , knowledgeable and gets it sorted every time . I am back in my business e mail account and feeling relieved !
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Seana, we’re so glad to hear you’re back in your business email and breathing easier. Shannon is a true gem, and we’ll make sure she sees your kind words. Thanks for trusting us to help get things sorted. We’re always here when you need a hand.
Excellent Rebel Support
My colleague managed to accidentally delete our entire email inbox permanently. Luckily, Rebel had everything backed up and had the issue restored same day.
This effectively saved our business and I thank Rebel support greatly for this!
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Evan, that sounds like quite the email adventure, and we’re thrilled it had a happy ending. Kudos to your team for acting fast, and we're so glad our backup and support could step in when it counted. Thanks for the great review!
i cant say thanks enough...
i cant say thanks enough.... BIG hugs of thanks to del and the backend IT team for getting things working as expected!!! MUCHLY appreciated!!!
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Stephanie, this made our day — BIG hugs right back to you from Del and the whole team! We’re so glad everything’s working as expected now. Thanks for the kind words and for sticking with us — it means a lot. 💛
Excellent customer service
Excellent customer service. Israel did a fantastic job..thank you!!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Thanks so much, Robn — we’ll be sure to pass your kind words along to Israel! He’s a gem, and we’re thrilled he could make your experience a great one. If there’s ever more we can do to help, just say the word.
Antwort von Rebel.com
Thanks, Joe! We’re so glad we could be there when you needed a hand. Your appreciation means a lot to the whole team.
Great service from Rebel.
Although the service department was extra busy and response time was slow, I received a through explanation by email and my issue was resolved in a timely manner by the hosting team. This included progress updates and a final report. My agent, Israel, did a great job. It's reassuring to work with real people. I am a long time client and would recommend Rebel to my friends without hesitation.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Hank — thank you for sticking with us and for taking the time to share this. We're so glad Israel was able to get things sorted for you, even during a busy stretch. Timely updates, clear communication, and real humans behind the screen — that’s exactly what we aim for. Your long-time trust (and recommendation!) means the world to us.
Excellent customer experience
I was very happy with prompt, efficient and warm customer service provided by Israel of Rebel.ca. He persisted until my problem was solved. I think their customer service is very good.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Amar, thank you so much for the kind words! We're thrilled to hear that Israel's persistence and warmth made a difference. Prompt, efficient, human support is exactly what we aim for, and we’re so glad you felt it. We'll make sure your praise reaches him.
Rebel Customer Service is EXCELLENT
Rebel Customer Service is EXCELLENT!
I was email bombed with over 30,000 emails / it paralyzed my account and I couldn't send out. The Rebel Crew escalated it to their Level 2 Team reviewing my account, and adding necessary measures. Special Thank You to Israel who led the team and communicated with me back and forth constantly while the issue was being solved. It took approx. 3 days overall to complete... but the end result was worth the wait - THANK YOU!
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi M Kennedy, that sounds like quite the email storm, and we’re so glad Israel and the team could help weather it with you. Thank you for your patience during the fix, and for recognizing the back-and-forth effort. We'll be sure to pass on your thanks. This is exactly the kind of outcome we work toward.
TERRIFIC "old school" Customer Service
My experience with Shannon from Rebel was nothing short of perfect. Such a departure from the level of customer service and knowledge that is prevalent in today's society. Answers were prompt and detailed, and the entire experience just renewed my faith that THERE ARE PEOPLE who care to do a good job and want to be helpful. Thank you Shannon. I hope someone at Rebel reads this and buys you lunch or something.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Michael, this absolutely made our day. Shannon is a gem, and you’ve captured exactly what we hope every support experience feels like — thoughtful, human, and genuinely helpful. We'll pass along your thanks (and maybe even that lunch idea!). We really appreciate you taking the time to share this.
Rebel Cloud Email
Just finished getting Rebel Cloud Email running with my personal domain. I was very happy with the cutover - no mail lost, everything works - and the Rebel Cloud Email product has surprisingly broad functionality, and is a really nice user experience.
I don't mess with my email often so I was a bit nervous. Rebel's support (kudos to Israel!) was responsive, helpful and had me up and running quickly.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi DH, we know moving email can be nerve-wracking, so it’s great to hear the cutover was smooth and nothing got lost in translation. Kudos to Israel for helping get everything up and running quickly. We're also glad to hear you're enjoying the Cloud Email features — we built it to be powerful and easy to use. Thanks for the trust.
I have called four times over…
I have called four times over super-slow email retrieval. Each rep promises I'll get a call back and I never do. I depend on email for my business and it isn't working properly. They have blamed it on an old server. Yeah, ok sure. 10 years ago got better service. You'd think that with better technology "things" would get more efficIent. THEY HAVEN'T. Been on hold for 20 minutes. you guys have lost it. PATHETIC SERVICE. Now all I'm getting is static on the telephone.
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Adam — we hear you, and we’re really sorry this has been your experience. You’re absolutely right to expect faster help when email is essential to running your business.
Our team identified that your mailbox is full, which can cause issues with retrieving messages and may even block incoming mail. We’ve reached out with steps to fix it, but it’s likely those messages didn’t come through — which we understand would be incredibly frustrating.
We’ve escalated your ticket and are ready to help. Feel free to email me directly at service@rebel.com
to arrange a callback time that works for you. We want to make this right.
Needed the Owner (Registrant) info…
Needed the Owner (Registrant) info updated on my domain and this was done very quickly. Thank you Del & Israel.
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Thanks so much, Luca — we’re glad Del and Israel could get your registrant info updated quickly and smoothly. We know how important it is to keep domain ownership details clear and current, and we’re happy we could make it easy. Appreciate you taking the time to share this!
Fast and Reliable Technical Assistance
I needed assistance updating my website's PHP version. I reached out to Rebel and almost immediately received the information and help I needed. They also adjusted some settings that improved my website's overall performance. I am very pleased with the service I received and even happier that my website is running well. Thank you!
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Hi Mareesha — fast, reliable, and performance-boosting? That’s what we love to hear! Thanks so much for your kind words. We’re thrilled our team could help with the PHP update and get your site running smoothly. You’ve got a website to grow — we’re just glad to be part of the team.
Really good service
Really good service. The team helped my to find the best way to resolve my domain issue
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rebel.com
Thanks so much, Louise — we're really glad our team could help you find the best path forward with your domain. That’s exactly what we’re here for: clear guidance, real support, and getting things sorted. Appreciate you taking the time to share your experience!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.