PharmaVaccs Bewertungen 115

Antwort von PharmaVaccs

19. Feb. 2020

Thank you for your review Madey. Patient care and safety is our priority, therefore, I am very sorry that the information you have received is unclear.

Our policies are very strictly governed and all patients should be provided with an information leaflet. Furthermore, I would like to inform you that information regarding specific vaccines and destinations is clearly detailed on our website;

1. https://pharmavaccs.co.uk/travel-vaccines
2. https://pharmavaccs.co.uk/destinations

Quality of service is of paramount importance to us, and because we take it very seriously, we have made numerous attempts to contact you both via email and phone to confirm that you have all the information required relating to your treatment.

Please do get in touch should you have any further questions or queries by any of the methods below;

• Contact the clinic you visited
• Email our team at hello@pharmavaccs.co.uk or
• Call us directly on 03335671216

We will be more than happy to assist you.

Antwort von PharmaVaccs

29. Okt. 2019

Thank you for your review Terry, and I am very sorry to hear our service did not live up to your expectations.

I have checked with the pharmacy team involved and it appears that the email receipt may have ended up in your spam folder, hence why you couldn't see it initially. I'm sorry about that, and we are reviewing our email processes to ensure this doesn't happen again in the future.

I have also checked with the pharmacy in question regarding the issue around vaccine stock. The clinic you visited was a new starter on the PharmaVaccs platform and had to renew their stock with an extended expiry date to ensure that patients are adequately vaccinated, unfortunately this resulted in a delay. I wanted to re-assure you that this is not the level of service we expect and pharmacies should only book patients once they have the correct stock in place. We've discussed this with the pharmacy, and will be updating our processes & guidelines for all other new pharmacies to ensure the highest possible levels of service are maintained.

If you have any further questions or queries please do feel free to contact our team at hello@pharmavaccs.co.uk or on 03335671216 and we will be more than happy to assist.