I had a bit of trouble with my appointment, the chosen chemist said they had no trace of my appointment. I called Masta and spoke to a lovely lady (think it was Jane) I wasn't sure if I had done somet... Mehr ansehen
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Das sagen Bewerter
The clinic was hard to find, no clear signs from the outside, I still managed to get there 10 mins before my appointment. Knocked on the doors of the clinic as instructed and waited in the waiting roo... Mehr ansehen
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Arrived for appt at Priory medical centre and was advised where to go etc. The person conducting our review was, friendly, helpful, very knowledgeable not only discussing vaccine options but all thi... Mehr ansehen
Unternehmen hat geantwortet
Our Masta appointment went well. All the illnesses were explained, and the effects of being stricken by the mosquitoes. Also, the action we should take (immediately) if we were scratched or bitten by... Mehr ansehen
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Unternehmensdetails
Kontaktinformationen
Vereinigtes Königreich
- 03301004200
- enquiries@masta.org
- masta-travel-health.com
4.3
Hervorragend
479 Bewertungen
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Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Bad check in systems
The clinic was hard to find, no clear signs from the outside, I still managed to get there 10 mins before my appointment. Knocked on the doors of the clinic as instructed and waited in the waiting room but no one came. I had to wait 40 mins before I found one of the nurses and while she was nice and helped me with the appointment but the overall experience was not great. No clear check in system and no one came to get me from the waiting room and no answer when I knocked on the doors. Also no WiFi or internet connection in the waiting room area.
29. April 2026
Antwort von MASTA
Hi Cara,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate you bringing these issues to our attention.
We understand how frustrating this must have been. This is not the standard of service we aim to provide. While we're pleased to hear that the nurse was helpful and assisted you with your appointment, we recognise that the delays and lack of communication negatively affected your overall experience.
Your comments have been noted and will be shared with the clinic team for review.
Best regards,
Lidia
MASTA
I had a bit of trouble with my…
I had a bit of trouble with my appointment, the chosen chemist said they had no trace of my appointment. I called Masta and spoke to a lovely lady (think it was Jane) I wasn't sure if I had done something wrong but she assured me I hadn't. The lady called the chemist herself the next day and I was able to go to get my vaccinations 👌
29. April 2026
Antwort von MASTA
Hi Lynnie,
Thank you for your feedback! We’re sorry there was some confusion with your appointment initially, but we’re very pleased we were able to get everything sorted for you. At MASTA, we always do our best to resolve any issues that may arise as quickly and smoothly as possible for our patients.
Thank you again for your patience, and we hope you have a safe and healthy trip.
Best regards,
Lidia
MASTA
Very professional and informative
Good booking system. Experienced informative health advice. Suggested useful important actions like remembering insect repellent !
27. April 2026
Antwort von MASTA
Hi Cordelia,
Thank you for your kind feedback! We're so pleased to hear that you found the booking system easy to use and that the health advice provided was informative and helpful.
We really appreciate you taking the time to share your experience!
Best regards,
Lidia
MASTA
on the whole ok
initial phone call to arrange jabs , excellent. Pharmacy visited for jabs efficient but didn't provide full details re insect repellent etc etc as promised in initial telecon
23. April 2026
Antwort von MASTA
Hi Graham,
Thank you for your feedback. We’re very pleased to hear that you found the initial phone consultation helpful and the vaccination appointment efficient.
Your comments are very valuable, and we will share this feedback with the team to help ensure all important guidance is consistently covered at appointments in future.
Thank you again for taking the time to let us know about your experience.
Best regards,
Lidia
MASTA
Masta provided a good care of me n my…
Masta provided a good care of me n my family while travelling.
11. August 2025
Antwort von MASTA
Hi Blaise,
Thank you for your lovely review.
We’re so pleased to hear that you and your family felt well cared for during your travels. Wishing you many more safe and enjoyable trips, and we look forward to helping you again in the future!
Best regards,
Lidia
MASTA
Antwort von MASTA
Hi Paul,
Thank you for your kind review!
We’re so pleased to hear you found our service quick, efficient, and reliable. We really appreciate your support and look forward to helping you again in the future!
Best regards,
Lidia
MASTA
Antwort von MASTA
Hi Carmel,
Thank you for your lovely review. We’re so pleased to hear that you found the booking process easy and our team pleasant and knowledgeable. We really appreciate your feedback and look forward to seeing you again in the future.
Best regards,
Lidia
MASTA
Antwort von MASTA
Hi David,
Thank you for your lovely review. We’re so pleased to hear you found the service timely and professional.
Best regards,
Lidia
MASTA
Helpful and convenient
Very helpful initial consultation for travel jabs, didn't try to over-sell but gave honest useful information. The actual appointment was at the weekend in my GP's premises, so very convenient
12. April 2026
Antwort von MASTA
Hi Tobyn,
Thank you for your thoughtful review!
We’re so pleased to hear that you found the consultation helpful and informative. We always aim to provide honest advice tailored to each traveller’s needs, so your feedback means a lot to us.
Best regards,
Lidia
MASTA
Super kind and flexible staff
Super kind and flexible staff, changing my appointment from one location to another and providing me with all necesaary infos and jabs in no time. Great! Hope to be back soon!
27. April 2026
Antwort von MASTA
Hi Therese,
Thank you so much for your lovely review!
We’re really pleased to hear that our team was able to help by changing your appointment location and providing everything you needed quickly and smoothly.
We truly appreciate your kind words and look forward to welcoming you back in the future!
Best regards,
Lidia
MASTA
Fast and easy service!
24. April 2026
Antwort von MASTA
Hi Steve,
Thank you for your review! We’re glad you found the service fast and easy. We really appreciate your feedback and hope to see you again in the future.
Best regards,
Lidia
MASTA
Antwort von MASTA
Hi Richard,
Thank you so much for your lovely feedback!
We’re very pleased to hear that you found the booking process easy and that the nurse was informative and helpful. We really appreciate you taking the time to share your experience with us.
Best regards,
Lidia
MASTA
They gave me the wrong vaccination…
They gave me the wrong vaccination completely and I have had to rebook because of this. The operative failed to check and i received Hepatitis A instead of Tetanus
23. April 2026
Antwort von MASTA
Hi Nick,
We are sorry to hear about your experience and appreciate you bringing this to our attention.
Following an investigation into the matter, we can confirm that although an appointment had originally been booked with our MASTA York Partner Clinic, this appointment was subsequently cancelled with MASTA. The service and vaccinations administered were then provided through an NHS service at your GP practice and not by MASTA.
We understand how frustrating and concerning this situation must have been, particularly when preparing for travel. We would recommend raising this directly with the NHS service involved, and we hope you are able to resolve the matter promptly.
Best regards,
Lidia
MASTA
Booked a session for travel jabs
Booked a session for travel jabs, called up the main line for advice on how the process works.
Then was told the clinician was not available that week after taking time off work for the jabs.
Was given no explanation of how the jabs are chosen, can’t reserve a jab so no guarantee it’s available on the day.
Probably going to get rabies and die when I travel now lol
9. April 2026
Antwort von MASTA
Hi Ben,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
Unfortunately, national vaccine shortages are outside of our control. We do our best to organise clinics and vaccine supplies as efficiently as possible and to keep appointments, but occasionally availability can change at short notice.
If you still require the rabies vaccine, please email us at enquiries@masta.com and we will be happy to look into what options may be available for you.
We hope you still have a safe and enjoyable trip.
Best regards,
Lidia
MASTA
Excellent service
The nurse we saw was knowledgeable, patient and kind. Everything was clearly explained and all questions answered. It was also easy to make the appointment online and there is parking on site. Would definitely recommend.
7. April 2026
Antwort von MASTA
Hi Kathi,
Thank you for your wonderful feedback.
We’re so pleased to hear that you had a positive experience and that the nurse made you feel well informed and supported throughout your appointment.
We really appreciate your recommendation and hope to welcome you again in the future.
Kind regards,
Lidia
MASTA
The nurse who attended to me at the…
The nurse who attended to me at the MASTA clinic was so considerate and amazing.
29. April 2026
Antwort von MASTA
Hi Precious,
Thank you so much for your lovely feedback. We’re delighted to hear that you had such a positive experience at the MASTA clinic.
Hope to see you again soon!
Best regards,
Lidia
MASTA
Antwort von MASTA
Hi,
Thank you for your kind feedback!
We’re delighted to hear you had an excellent experience and hope to support you again in the future.
Best regards,
Lidia
MASTA
Easy to book initial appointment.
The website is fairly comprehensive and up front about prices and available services.
We used the Reading clinic and to be honest it went downhill a bit from there. The only jab we needed from Masta is thankfully the rabies jab which is optional for our trip, luckily me 14 year old felt unprepared to get a vaccine because we could only get the first shot there not any subsequent shots due to staff time off. I was assured by the person seeing us we could just book in at any other Masta clinic for the next shot, due. Within 7-10 days of first. But when I went to book to see other clinics to get the shit at all, getting an appointment seemed near impossible within that time frame. So I'm glad I didn't shell out the money for a vaccine I couldn't keep on schedule with.
We also booked through an affiliate link which stated no payment for consultation, does not specify if you need to get vaccines for this to be free, but person seeing us didn't seem to know what I was talking about.
18. April 2026
Antwort von MASTA
Hi Eleanor,
Thank you for your feedback.
We’re glad to hear you found the booking process and website helpful, though we’re sorry your experience at the clinic didn’t fully meet expectations.
I’ve sent you an email with alternative options to help you receive the vaccine within the recommended timeframe before your trip.
In situations like this, we’d always encourage you to contact our customer service team directly so we can assist in real time. You can reach us on 0330 100 4200 or via email at enquiries@masta.org, and we’ll do our best to find suitable appointments across our clinics.
Best regards,
Lidia
MASTA
Impossible to contact clinic
Impossible to contact clinic - centralised system doesn't know what is going on
17. April 2026
Antwort von MASTA
Hi Michael,
Thank you for your feedback. We’re sorry to hear about your experience.
When you contacted our customer service team, we did try to assist by arranging an appointment for your vaccination. However, it seemed the available location did not meet your preference, and the call ended before we could explore alternative options with you.
Our team is always happy to help find the most suitable appointment where possible, but we do need the opportunity to do so.
Please feel free to get back in touch, and we’ll do our best to assist you further.
Best regards,
Lidia
MASTA
Amazing help after Argentina dog bite
I was bitten by a dog in Argentina and reached out to MASTA for help.
I was very stressed as I had had a bad time at the local hospital and needed to check elsewhere that I had done the right thing regarding rabies vaccinations
Prior to contacting MASTA, I had contacted the local hospital, the 24 hour line provided by my insurance and the pharmacy I had my most recent vaccinations - they all told me differing things regarding amount of vaccines and dates.
I was initially hesitant about MASTA because the only option was to email, but Beverley replied within the hour requesting more details and reassuring me with facts
Once I’d mention that I was feeling anxious she rang me a talked me through it. She was kind, informative and calm.
Beverley was incredible at explaining everything to me and ensuring I had done the correct steps
It was amazing to be able to speak to somebody that had a good understanding and could go through everything in detail, whilst providing informative reassurance
100% recommend - thank you!
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von MASTA
Hi Lizzie,
Thank you so much for taking the time to share your experience! We’re really sorry to hear what you went through in Argentina, it sounds like a very stressful situation, especially with conflicting advice.
We’re so pleased that Beverley was able to support you when you needed it most. Providing clear, accurate information and reassurance is exactly what we aim for, particularly in situations like this where it can feel overwhelming.
Your kind words mean a lot to us, and we’re really glad we could help. Wishing you all the best!
Kind regards,
Lidia
MASTA
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